Moorlands Nursing Home

Macdonald Road, Lightwater GU18 5US
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9.0 59 Reviews
  • Moorlands Nursing Home, Lightwater
Moorlands Nursing Home in Lightwater, Surrey provides the highest standard of residential and nursing care for up to 40 elderly residents in a bright and homely environment. It offers trial stays, short stays, convalescent care and permanent care for individuals or couples. Their semi-rural location offers a tranquil setting within easy reach of the village’s many amenities.

The interior is tastefully furnished and comfortable lounge and coffee areas overlook the large, landscaped gardens. There is also an attractive central courtyard area, which is well used during the summer months. Moorlands has well proportioned rooms, boasting a wealth of original features. All bedrooms are fitted with television and telephone points, and many are with ensuite facilities. Residents may wish to bring their own possessions to add that valuable personal touch to make their room as homely as possible, and to ease the transition of the move into their new home.

Dining is an important part of the day to day life at Moorlands. A qualified chef and their team take great pride in producing varied and appetising menus, providing a nutritious and balanced diet. The cuisine is carefully chosen to meet each resident's nutritional needs. The professional care team works closely with residents to provide personalised care. Residents benefit from a broad range of activities with dedicated wellbeing coordinators who ensure a varied and stimulating programme are available to residents daily.

Care Provided by Moorlands Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Smith (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1998

Funding & Fees Guide for Moorlands Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,550
    • RESPITE Self-Funded Nursing Dementia Care from £1,550
  • (these prices are only a guideline, please contact Moorlands Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Total of 59, showing 1-20
9.0

Moorlands Nursing Home has a Review Score of 9.0 (9.000) out of 10, based on 10 reviews in the last 2 years. Over all time Moorlands Nursing Home has 59 reviews.

Overall Experience

  • 36
  • 17
  • 4
  • 1
  • 1

Date Published

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3
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Overall Experience  Overall Experience 4.0 out of 5

Although Mum was only there for a short time before she passed away, the team of nurses and carers were brilliant and looked after Mum really well. She felt comfortable and secure, and they constantly updated me on her condition. I can't express how grateful I am that Mum spent her final days in peace
and quiet.

Reply from Home Manager, Home Manager at Moorlands Nursing Home

Many thanks for taking the time to leave us a review and for your kind words about the care your mum received at Moorlands. We are really sorry for your loss, the care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Overall Experience  Overall Experience 2.0 out of 5

My Mother recently spent 6 weeks at Moorlands in between leaving the hospital and returning home. The property is very dated and lacks cleanliness. There are two shower rooms used by those without their own en-suite. The boiler that provides essential hot water to both showers failed and to the best
of my knowledge, has still not been repaired/replaced a month on. My Mum was offered a lukewarm option which is totally unsatisfactory for an 84-year-old who really struggles with the cold. This is very basic ‘duty of care’. I would have expected a responsible Care Home to have boiler maintenance contract and have the issue resolved within 48 hrs. While the Care and Nursing staff were always friendly and helpful, the home is very poorly managed. Email response is slow and sometimes doesn’t happen at all. We gave Management advance notice of Mum’s departure, but there was no one around to formally handle the hand over of her care, we just walked out. In conclusion, we would not recommend this Care Home.

Reply from Home Manager, Home Manager at Moorlands Nursing Home

We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. If you would be interested in discussing this in further detail, please contact wecare@ariacare.co.uk.


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Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for a better home for my mum to be placed in, while some updating is required it is irrelevant compared to the compassion and understanding of the staff, their very friendly nature and team spirit are an absolute credit to the very caring manager of this home. Mum was in Moorlands
for 7 months and not once did the standards of her care drop, whenever I would mention any issue with Mum the nursing staff would already have picked up on it and be ready for any action that needed to be taken. Not only did the staff keep Mum's spirit up but they also provided a good understanding and support to all the family. Cannot recommend highly enough.

Reply from Home Manager, Home Manager at Moorlands Nursing Home

Thank you for taking the time to share your review of Moorlands Nursing Home. We were glad to be there to support you as a family while your mum was in our care. The care and services we deliver as a team to our residents and families are extremely important to us. We thank you for your wonderful feedback about our home and team, this will be shared with everyone at Moorlands. All best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

What can I say, just total relief and thankfulness that we found Moorlands! From the minute I walked into the home I had a good vibe about it and this continued throughout the visit. I knew in my bones that Mum would be well cared for here and her needs met by the competent, friendly, able staff who
I met that day. On subsequent visits myself and my brother have been happy with Mum's care/treatment and we've found that the managers and staff can't do enough for her/us. I would totally recommend this care home to anyone looking for the best professional care for their loved one. Well done Moorlands!

Reply from Home Manager at Moorlands Nursing Home

Thank you for your review and for your wonderful comments about our home, the care your mum is receiving and the recognition of the team at Moorlands. The care and services we deliver as a team to our residents and families is extremely important to us. Your comments have been passed on to the team who will be delighted to hear your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

First impressions are most important, are they not? Mine have to be complementary and constructive based on what I have seen and experienced to date. My sister has recently taken up residence here, though we live locally and know this location well.
Every pre-residence visit has been met with a consistent
and welcoming attitude by all. Nothing has been too much trouble for the staff there.
My sister's particular concerns and needs have been listened to.
My sister has medical conditions that I am confident will receive comprehensive, consistent and appropriate consideration by the staff there.
There is a philosophy of proactive activity in evidence which means a level of individual resident attention to all that, by my own experience, exceeds that in evidence at other such nursing homes.

Reply from Home Manager at Moorlands Nursing Home

Michael, thank you for your review and positive comments regarding Moorlands and our team who work hard to ensure those living in our community receive the best care and can get involved in the activities should they wish. Your feedback will be passed on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

I visited my grandmother a few weeks ago and it was my first time visiting the home. My experience was amazing and has changed my view on care homes forever.
From the moment I walked in, I received such a heartfelt welcome and the atmosphere was vibrant, loving and a very happy one. Residents, including
my grandmother, were very happy and I witnessed meaningful interactions with staff and residents.
I also got to meet the home manager and the deputy manager, they were just as warm and welcoming and very passionate about residents and the home. Meeting them made me realise why the home is very well run and has a great energy and atmosphere about it.
I am happy my loved one is in Moorlands and I couldn’t have asked for a better place for her to call home. She loves it at Moorlands and my heart is settled knowing and witnessing this. A big well done to the whole team who make this place fantastic!

Reply from Home Manager, Home Manager at Moorlands Nursing Home

Kirsty, it was such a pleasure meeting you and we are so pleased that you took the time to leave us such a fantastic review! We're happy to hear that your grandmother is receiving such great care at Moorlands and that your experience when visiting was such a positive one! I will pass on your kind comments to the whole team. Thank you once again.


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Overall Experience  Overall Experience 5.0 out of 5

My mother is very lucky to have been placed in this home by the hospital.
The facilities are very clean and good. The staff are excellent and very kind even though my mother, now aged 98 can be awkward.
The quality of care is so good that my mother has lived for longer than expected after breaking
her hip and suffering two bouts of Covid.
The only sad thing is that she is so bedbound that she does not use the full range of facilities especially now she is so very frail.

Reply from Home Manager, Home Manager at Moorlands Nursing Home

John, we are so pleased to read your wonderful comments about the care your mother receives at Moorlands. She is a joy to care for and your comments will be passed on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

I find Moorlands is a very caring home staff are wonderful my mum is very happy and cared for. Food is very good, my mum likes to eat she is cared for so I don’t worry about her. It is very clean and tidy when I visit my mum the staff always make me a cup of tea and are friendly. The carers are always
nice and polite the admin always tells me what’s going on in the home.

Reply from Home Manager, Home Manager at Moorlands Nursing Home

Thank you for sharing your positive experience with Moorlands, it's great to hear that your mum is happy and well cared for. The team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.


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Overall Experience  Overall Experience 3.0 out of 5

Moorlands has been very accommodating to our family, firstly with our mother and then our father. I value the respect the staff show to my father as a former medical professional. The food is generous and well-presented. The rooms are below par in terms of design and decor but I appreciate that it can
be difficult and costly to alter and upgrade an old property. My father is unable to participate in most of the activities and would appreciate more 1:1 attention but I understand that staffing levels may preclude this. Overall, I feel that Dad is in a safe environment with caring members of staff.

Reply from Home Manager, Home Manager at Moorlands Nursing Home

Caroline, we would like to thank you for your words of kindness regarding the care your mother and father have received at Moorlands, which are very much appreciated. We take on board your comments about the decor and 1:1 activities and this will be reviewed. Thank you again for the review.


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Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Moorlands Nursing Home since July 2022 and after a few teething problems with her care plan which were sorted out eventually, she has settled and is happy. The decor is tired and needs updating, the lounge area needs to be made more inviting and cosy seeing as this is the only place
the residents have to go other than their rooms. The carers are wonderful and Mum has built up a good rapport with them. Mum enjoys the activities but often says she's bored so a little more interaction would be helpful, overall we are pleased with the care Mum receives.

Reply from Home Manager, Home Manager at Moorlands Nursing Home

Thank you for taking the time to share your thoughts on your mother's experience at Moorlands Nursing Home. We are glad to hear that your mother has settled in and is happy with the care she receives. Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.


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Overall Experience  Overall Experience 4.0 out of 5

Our experience was really good. We were greatly supported by Moorlands Care Home. It provided a safe space for Mum in her final months of life.
We will always be grateful for their care and support for Mum and her family.
The best part of this home is the staff!
They were: Caring. Loving. Understanding.
Supportive. Generous with their time despite the pressures of a very difficult job!
They not only cared and had fun with Mum, making her so settled.
They were also extremely caring to my Dad. It meant so much to us!
Nothing was too much for them. They especially tuned in to Mum and her needs during the end-of-life stage, and enabling our whole family to spend time with her and say our precious goodbyes to an amazing Mum! I only wish they knew the normal Mum, but somehow felt they saw glimmers of her and knew!
We thank them so much! Always grateful. God bless you all.

Reply from Home Manager, Home Manager at Moorlands Nursing Home

Thank you for sharing your experience with Moorlands Care Home, Judi. We are really sorry for your loss and we hope we made your Mum’s time with us as peaceful as possible. It is heart-warming to hear that your family received great support during such a difficult time. It is clear that the staff made a significant impact on your experience and the care provided for your Mum and also your Dad. It is wonderful to hear that the staff were caring, loving, understanding and supportive. It is always difficult to say goodbye to a loved one, but please take comfort in knowing that we helped make those precious moments with Mum special. Thank you again for taking the time to share your thoughts, your comments will be passed on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Sadly mum died in this month, but had been at Moorlands Nursing Home for a few months. Myself and the rest of the family were very impressed with her care package. All the staff were helpful in showing care and compassion to her and to us as a family.

Reply from Home Manager, Home Manager at Moorlands Nursing Home

Please accept our sincere condolences for the loss of your Mum, Richard. We are grateful for your feedback about Moorlands Care Home and are glad to hear that you and your family were impressed with her care package during her time with us. It's wonderful to know that the staff were helpful in showing care and compassion to your Mum and to your family during what must have been a difficult time. We understand that losing a loved one is never easy and if there is anything we can do to support you at this time, please don't hesitate to let us know.


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Overall Experience  Overall Experience 1.0 out of 5

My husband was taken to Moorlands Nursing Home for assessment from the hospital. It turned out to be a fully awful experience! After one month, he was supposed to go into a private room but kept getting excuses all the time, I was shown and promised a room, which they then said they couldn't anymore
because of infection! They had put someone else in it! Lies all along the way, managers and office staff are hardly ever seen, and no one is in the lounge with the residents. My husband fell out of his wheelchair which they insisted he sat in. Anyway, moved him to a better care home!

Reply from Home Manager at Moorlands Nursing Home

Thank you for taking the time to provide this feedback which we have passed on to the team. We always want to learn from the experiences of the people in our care as well as their families and loved ones, so will contact you to discuss this in further detail shortly.


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Overall Experience  Overall Experience 3.0 out of 5

The newer members of staff have a warm and caring manner towards my mum. There are, however, issues I have with her current care. After an excellent care plan review, my hope is that these will be addressed, although progress is slow. I'm happy for mum to be at Moorlands and look forward to seeing the
improvements continue until the pre-pandemic standards are achieved again.

Reply from Home Manager, Home Manager at Moorlands Nursing Home

Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.


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Overall Experience  Overall Experience 5.0 out of 5

Friendly staff with nice bedside manner, always attentive to requests and questions. Care and attention are given to client needs. A pleasant home with good facilities, easy visiting regime and easy parking.

Reply from Home Manager, Home Manager at Moorlands Nursing Home

Thank you for taking the time to leave us such a fantastic review, John! We're happy to hear that we are delivering such great care at Moorlands and will pass on your kind comments to the whole team.


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Overall Experience  Overall Experience 5.0 out of 5

My friend was sent to Moorlands Nursing Home for a medical assessment to ascertain the level of care he needed for future residency. He considered himself lucky to have been sent to such a well-organised, caring and efficient nursing home, he wanted to continue staying there due to the comfort and care
he received during his stay. I too was impressed with everything about Moorlands, I was welcomed like an old friend by all staff, be they from the office, catering, general or nursing and I was able to enjoy the events laid on by all to entertain the residents over the Christmas period, the residents and guests were party to food, drink and a variety of entertainers who encouraged participation. I would heartily recommend Moorlands and thank all concerned for making my friend's stay a comforting and enjoyable experience.

Reply from Home Manager, Home Manager at Moorlands Nursing Home

Thank you Jean for taking the time to leave us a review and for your kind words about the care of your friend, we are pleased you have been able to join us for our events and have enjoyed them. Your feedback will be passed on to the team who will be delighted to read your comments.


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Overall Experience  Overall Experience 5.0 out of 5

My Mother spent the last three months of her life at Moorlands from September to December 2022. After a short settling-in spell, she was very content with all aspects of the home. As her son, I wanted her last days to be spent in a comfortable, safe and caring environment and the team at Moorlands achieved
this extremely well. The staff were friendly, caring and professional, nothing was too much trouble. The homes facilities were very good and the overall atmosphere was excellent. I can not think of a negative comment. Based on my experience, I would have no hesitation in recommending Moorlands.

Reply from Home Manager, Home Manager at Moorlands Nursing Home

Thank you for your kind words and recognition of the team at Moorlands. We are really sorry for your loss and we hope we made your Mother’s last three months as peaceful as possible. Your comments will be passed on to the team.


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Overall Experience  Overall Experience 4.0 out of 5

All good. No problems.
I must admit, I have seen a lot of improvements.

Reply from Home Manager at Moorlands Nursing Home

On behalf of the Moorlands team, we would like to thank you for your wonderful feedback. Thank you again for your review.


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Overall Experience  Overall Experience 5.0 out of 5

We brought our mum to Moorlands for a 2 week respite. After 1 week Mum didn't want to go home so have extended her stay with the potential of long term. The staff are amazing, friendly, caring and extremely helpful. They love Mum and she adores all the staff, hence why she doesn't want to go home.
I
rate the home extremely high and were so lucky to find the place and lucky they had availability.

Reply from Home Manager at Moorlands Nursing Home

Peter, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is enjoying being part of the Moorlands family. I will pass on your kind comments to the whole team.


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Overall Experience  Overall Experience 4.0 out of 5

Will recommend the home to all.

Reply from Home Manager at Moorlands Nursing Home

Many thanks for your positive review Rudiger. I will pass on your comment to the rest of the team who will be delighted to hear your feedback.


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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Moorlands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.224 for Moorlands Nursing Home is calculated as follows: ( (62 Excellents x 5) + (29 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 116 Ratings = 4.224

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.776 Points relating to the number of positive Reviews for Moorlands Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 8 Positive Reviews ÷ 8.2 = 0.976

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Mihaela Vornicu

Job Title: Home Manager

Mihaela Vornicu is our Home Manager at Moorlands Nursing Home, here’s a little bit more about the home in her own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”


Frequently Asked Questions about Moorlands Nursing Home

What types of Care is Moorlands Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moorlands Nursing Home provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Moorlands Nursing Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Moorlands Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moorlands Nursing Home to the centre of Lightwater?

1.1 mile(s) as the crow flies, distance by road may be significantly further.