I could not have asked for a better home for my mum
Sue S (Daughter of Resident)
My experience was amazing and has changed my view on care homes forever.
Kirsty B (Granddaughter of Resident)
What can I say, just total relief and thankfulness that we found Moorlands!
Nicola F (Daughter of Resident)
Moorlands Nursing Home has a Review Score of 9.0 (9.000) out of 10, based on 10 reviews in the last 2 years. Over all time Moorlands Nursing Home has 59 reviews.
Review from Jane R (Daughter of Resident) published on 29 April 2024
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Reply from Home Manager, Home Manager at Moorlands Nursing Home
Many thanks for taking the time to leave us a review and for your kind words about the care your mum received at Moorlands. We are really sorry for your loss, the care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from Simon H (Son of Resident) published on 22 March 2024
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Reply from Home Manager, Home Manager at Moorlands Nursing Home
We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. If you would be interested in discussing this in further detail, please contact wecare@ariacare.co.uk.
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Review from Sue S (Daughter of Resident) published on 21 March 2024
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Reply from Home Manager, Home Manager at Moorlands Nursing Home
Thank you for taking the time to share your review of Moorlands Nursing Home. We were glad to be there to support you as a family while your mum was in our care. The care and services we deliver as a team to our residents and families are extremely important to us. We thank you for your wonderful feedback about our home and team, this will be shared with everyone at Moorlands. All best wishes.
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Review from Nicola F (Daughter of Resident) published on 22 December 2023
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Reply from Home Manager at Moorlands Nursing Home
Thank you for your review and for your wonderful comments about our home, the care your mum is receiving and the recognition of the team at Moorlands. The care and services we deliver as a team to our residents and families is extremely important to us. Your comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Michael T (Brother of Resident) published on 24 October 2023
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Reply from Home Manager at Moorlands Nursing Home
Michael, thank you for your review and positive comments regarding Moorlands and our team who work hard to ensure those living in our community receive the best care and can get involved in the activities should they wish. Your feedback will be passed on to the team.
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Review from Kirsty B (Granddaughter of Resident) published on 26 September 2023
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Reply from Home Manager, Home Manager at Moorlands Nursing Home
Kirsty, it was such a pleasure meeting you and we are so pleased that you took the time to leave us such a fantastic review! We're happy to hear that your grandmother is receiving such great care at Moorlands and that your experience when visiting was such a positive one! I will pass on your kind comments to the whole team. Thank you once again.
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Review from John D (Son of Resident) published on 17 May 2023
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Reply from Home Manager, Home Manager at Moorlands Nursing Home
John, we are so pleased to read your wonderful comments about the care your mother receives at Moorlands. She is a joy to care for and your comments will be passed on to the team.
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Review from J G (Daughter of Resident) published on 11 May 2023
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Reply from Home Manager, Home Manager at Moorlands Nursing Home
Thank you for sharing your positive experience with Moorlands, it's great to hear that your mum is happy and well cared for. The team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.
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Review from Caroline M (Daughter of Resident) published on 2 May 2023
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Reply from Home Manager, Home Manager at Moorlands Nursing Home
Caroline, we would like to thank you for your words of kindness regarding the care your mother and father have received at Moorlands, which are very much appreciated. We take on board your comments about the decor and 1:1 activities and this will be reviewed. Thank you again for the review.
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Review from J D (Daughter of Resident) published on 27 March 2023
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Reply from Home Manager, Home Manager at Moorlands Nursing Home
Thank you for taking the time to share your thoughts on your mother's experience at Moorlands Nursing Home. We are glad to hear that your mother has settled in and is happy with the care she receives. Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.
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Review from Judi C (Daughter of Resident) published on 9 March 2023
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Reply from Home Manager, Home Manager at Moorlands Nursing Home
Thank you for sharing your experience with Moorlands Care Home, Judi. We are really sorry for your loss and we hope we made your Mum’s time with us as peaceful as possible. It is heart-warming to hear that your family received great support during such a difficult time. It is clear that the staff made a significant impact on your experience and the care provided for your Mum and also your Dad. It is wonderful to hear that the staff were caring, loving, understanding and supportive. It is always difficult to say goodbye to a loved one, but please take comfort in knowing that we helped make those precious moments with Mum special. Thank you again for taking the time to share your thoughts, your comments will be passed on to the team.
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Review from Richard O (Son of Resident) published on 6 March 2023
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Reply from Home Manager, Home Manager at Moorlands Nursing Home
Please accept our sincere condolences for the loss of your Mum, Richard. We are grateful for your feedback about Moorlands Care Home and are glad to hear that you and your family were impressed with her care package during her time with us. It's wonderful to know that the staff were helpful in showing care and compassion to your Mum and to your family during what must have been a difficult time. We understand that losing a loved one is never easy and if there is anything we can do to support you at this time, please don't hesitate to let us know.
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Review from Sandra L (Wife of Resident) published on 3 March 2023
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Reply from Home Manager at Moorlands Nursing Home
Thank you for taking the time to provide this feedback which we have passed on to the team. We always want to learn from the experiences of the people in our care as well as their families and loved ones, so will contact you to discuss this in further detail shortly.
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Review from T S (Daughter of Resident) published on 23 February 2023
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Reply from Home Manager, Home Manager at Moorlands Nursing Home
Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.
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Review from John O (Son of Resident) published on 23 February 2023
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Reply from Home Manager, Home Manager at Moorlands Nursing Home
Thank you for taking the time to leave us such a fantastic review, John! We're happy to hear that we are delivering such great care at Moorlands and will pass on your kind comments to the whole team.
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Review from Jean R (Friend of Resident) published on 20 February 2023
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Reply from Home Manager, Home Manager at Moorlands Nursing Home
Thank you Jean for taking the time to leave us a review and for your kind words about the care of your friend, we are pleased you have been able to join us for our events and have enjoyed them. Your feedback will be passed on to the team who will be delighted to read your comments.
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Review from G B (Son of Resident) published on 16 January 2023
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Reply from Home Manager, Home Manager at Moorlands Nursing Home
Thank you for your kind words and recognition of the team at Moorlands. We are really sorry for your loss and we hope we made your Mother’s last three months as peaceful as possible. Your comments will be passed on to the team.
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Review from M K (Daughter of Resident) published on 30 August 2022
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Reply from Home Manager at Moorlands Nursing Home
On behalf of the Moorlands team, we would like to thank you for your wonderful feedback. Thank you again for your review.
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Review from Peter Y (Son of Resident) published on 30 August 2022
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Reply from Home Manager at Moorlands Nursing Home
Peter, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is enjoying being part of the Moorlands family. I will pass on your kind comments to the whole team.
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Review from Rudiger M (Husband of Resident) published on 24 August 2022
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Reply from Home Manager at Moorlands Nursing Home
Many thanks for your positive review Rudiger. I will pass on your comment to the rest of the team who will be delighted to hear your feedback.
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The Review Score of 9.0 (9.000) out of 10 for Moorlands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.224 for Moorlands Nursing Home is calculated as follows: ( (62 Excellents x 5) + (29 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 116 Ratings = 4.224
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.776 Points relating to the number of positive Reviews for Moorlands Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 8 Positive Reviews ÷ 8.2 = 0.976
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Jan 2020
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Job Title: Home Manager
Mihaela Vornicu is our Home Manager at Moorlands Nursing Home, here’s a little bit more about the home in her own words:
“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.
I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.
I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”