Moorlands Nursing Home

Macdonald Road, Lightwater GU18 5US
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9.0 59 Reviews
  • Moorlands Nursing Home, Lightwater
Moorlands Nursing Home in Lightwater, Surrey provides the highest standard of residential and nursing care for up to 40 elderly residents in a bright and homely environment. It offers trial stays, short stays, convalescent care and permanent care for individuals or couples. Their semi-rural location offers a tranquil setting within easy reach of the village’s many amenities.

The interior is tastefully furnished and comfortable lounge and coffee areas overlook the large, landscaped gardens. There is also an attractive central courtyard area, which is well used during the summer months. Moorlands has well proportioned rooms, boasting a wealth of original features. All bedrooms are fitted with television and telephone points, and many are with ensuite facilities. Residents may wish to bring their own possessions to add that valuable personal touch to make their room as homely as possible, and to ease the transition of the move into their new home.

Dining is an important part of the day to day life at Moorlands. A qualified chef and their team take great pride in producing varied and appetising menus, providing a nutritious and balanced diet. The cuisine is carefully chosen to meet each resident's nutritional needs. The professional care team works closely with residents to provide personalised care. Residents benefit from a broad range of activities with dedicated wellbeing coordinators who ensure a varied and stimulating programme are available to residents daily.

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Care Provided by Moorlands Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Smith (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1998

Funding & Fees Guide for Moorlands Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,550
    • RESPITE Self-Funded Nursing Dementia Care from £1,550
  • (these prices are only a guideline, please contact Moorlands Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Moorlands Nursing Home Reviews (59)

Total of 59, showing 21-40
9.0

Moorlands Nursing Home has a Review Score of 9.0 (9.000) out of 10, based on 10 reviews in the last 2 years. Over all time Moorlands Nursing Home has 59 reviews.

Overall Experience

  • 36
  • 17
  • 4
  • 1
  • 1

Date Published

59
0
3
10
49

Review from Susan G (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moorlands is a safe and caring home for my mother who transferred from another care home due to her increased nursing needs. In the 4 months since being at Moorlands, she settled well despite her advancing Alzheimers. The staff and management are excellent and are friendly and always available to answer
any questions. They do their utmost to provide the best care possible. The activities provided are sensitively tailored to my mother's needs and capabilities - pet therapy, nail care etc. Moorlands feels like a family home and I am very pleased my mother has settled as well as she has, given her dementia.

Reply from Home Manager at Moorlands Nursing Home

Susan, we are so pleased to read your wonderful comments about the care your mother receives; we strive for personalised-centred care for all our lovely residents and try to tailor activities to suit individuals. The team will be thrilled with your feedback.


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Review from J B (Granddaughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The caring staff who come in to clean and give food are very friendly. Her room is clean, although the floor next to the bed could be swept more often. Nanna is cleaned and always has fresh clothing on. The room is airy with windows and doors open, a fan could be great in hot weather. Nanna likes the
cakes and her lunches, although at times they could be slightly hotter. Carers are always friendly and when they have a chat with my nan, it makes her day. It is great for her to have carers who are friendly. Thank you. Having a phone would have helped her feel less isolated and being able to speak to family would have made a big difference.

Reply from Home Manager at Moorlands Nursing Home

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We are so pleased that your nanna enjoys her meals and in particular the cakes on offer. Your feedback will be passed on to the team.


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Review from Mike H (Husband of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorlands Nursing Home is very well run and the residents all seem very happy under the care of the lovely staff. No negative comments to make.

Reply from Home Manager at Moorlands Nursing Home

We would like to thank you for your words of kindness Mike, which are very much appreciated. All comments will be passed on to the team and thank you again for the review.


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Review from Jennifer W (Friend of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend resides at Moorlands Nursing Home and I have to say that he is the happiest I have seen him in years. The staff are extremely caring and they go out of their way to make him feel special, as well as other residents. The food is great and looks delicious. The manager is very approachable and
welcoming, as is the entire team. I am happy my friend is here and is taken care of very well. I couldn't ask for anything more.

Reply from Home Manager at Moorlands Nursing Home

Thank you very much for your kind words Jennifer. The team work hard to deliver high standards of care for our residents at Moorlands and it is a privilege to care for your friend. The team join me in thanking you for your positive comments.


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Review from Deborah S (Niece of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Moorlands for over a year now and is happy there. She doesn’t like to leave her room and doesn’t participate in the activities so the activities staff go to her to read a weekly email and to paint her nails, which she enjoys. All the staff are very friendly and helpful.

Reply from Home Manager at Moorlands Nursing Home

It's great to read that your Aunt is happy at Moorlands and enjoys a pamper session, getting her nails painted regularly. Thank you for taking the time to leave a review, the team will appreciate your feedback.


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Review from J M (Brother-in-law of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Review based on the last six months. My brother-in-law is a vulnerable single person who has never lived on his own but always in a family environment and the family were concerned when he needed to go to a care home. We need not have worried as Moorlands rapidly became his ‘home’. All the staff are
regarded as friends and are trusted by him. The family are kept in close contact and advised immediately if there is an issue. Visitors are given a warm welcome at the front door and all protocols are observed. Any questions are answered openly and honestly. The level of care is high and all his needs are met with patience and warmth. The family wholeheartedly recommends Moorlands.

Reply from Home Manager at Moorlands Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your brother-in-law is receiving such great care at Moorlands and that he enjoys being part of our family. I will pass on your kind comments to the whole team.


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Review from Lucy M (Wife of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always available to speak to and are very friendly. They will always answer any questions. The home is always clean and tidy. They provide lots of activities for the residents. My husband seems very happy living there.

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Review from Ian M (Son of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last 18 months have been a difficult time to be in care or to have a relative in care. Despite these challenges, Moorlands has provided care and support with great sensitivity. It is evident that my relative is treated with dignity and compassion at all times and, as a consequence, they are comfortable
with all of the staff at the home.

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Review from Angela S (Wife of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far, after only three weeks - very caring of my husband.
He seems happy. They seem to look after him well, I am only here two hours a day.
I have given ratings, but as I said, it's only been three weeks, so don't really know yet.

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Review from Rona J (Relative of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorlands is a well-run home. The staff are very friendly and considerate to the needs of my relative.

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Review from Frank H (Husband of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Too much staff turnover. Since coming here five years ago, the increase in charges always exceeds inflation by a substantial amount.

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Review from L S (Daughter of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home to be very caring in every way. Food, facilities, staff and cleanliness cannot be faulted and although my mum never enjoyed going into a home, she is very happy.

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Review from P R (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot speak highly enough of Moorlands. My mother has been a resident for 3 years and during that time, she has been shown nothing but dignity and respect. The staff work extremely hard - nothing is too much trouble. The manager holds and "open door" policy and can be approached at any time. Relatives
and friends are always welcomed with a smile and can visit at any time. I am so very pleased we chose Moorlands for my mother. We couldn't find anywhere better.

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Review from N G (Sister of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident at Moorlands for nearly four years. Unfortunately, she can no longer talk, walk or communicate in any way, is double incontinent and confined to a bed or wheelchair. It would be inconceivable to leave anyone in her condition anywhere other than a home like Moorlands. All
residents are treated like family members with exceptional care and dignity and the home is managed very well. I am very grateful to all the staff for the care they provide.

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Review from C F (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a care home that does its best to create almost a 2nd home for both residents and their visiting families. The atmosphere is welcoming and jovial. Ever one of the staff does their utmost to make the care and well being of the people they look after a priority, which is exactly how it should
be. The manager is always looking for ways to improve on the already high standards accomplished.

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Review from A W (Sister of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are professional and caring and the home is well run in general. The home has improved over the years. The manager and all staff are always there if you have any questions. Wel done Moorlands.

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Review from Michael J W R (Husband of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nursed my 91 year old wife for about 7 years. Having survived four cancer operations a broken femur she experienced numerous fall and hospital visits. She was diagnosed with vascular dementia and on her last hospital visit received "Do not Resuscitate" document (29/5//16). Having experienced
two respite and two residential homes we are both more relaxed now than ever before.

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Review from Iwola R (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are caring, nice and calm atmosphere in the home. They are trying to get things right.

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Review from J A (Wife of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I are more than pleased at the good level of care and nursing at Moorlands. Staff are always friendly, caring and accommodating.

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Review from Andy M (Son of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience of seeing a care home.The first thing I noticed was how clean and tidy it was. I am very impressed by all the staff from the manager to the domestic staff as they always welcome you with a friendly smile and are always very pleasant. The nursing team are very approachable and listen
to any concerns I may have. I cannot praise the carers enough as they go above their duties and are always pleasant and always greet me with a smile and hello. They genuinely do care. I class them as friends. The chefs and catering staff do a great job and always say hello. The entertainment coordinator is very good and the residents and visitors love his chats.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Moorlands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.224 for Moorlands Nursing Home is calculated as follows: ( (62 Excellents x 5) + (29 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 116 Ratings = 4.224

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.776 Points relating to the number of positive Reviews for Moorlands Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 8 Positive Reviews ÷ 8.2 = 0.976

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Mihaela Vornicu

Job Title: Home Manager

Mihaela Vornicu is our Home Manager at Moorlands Nursing Home, here’s a little bit more about the home in her own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”