Moorlands Nursing Home

Macdonald Road, Lightwater GU18 5US
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9.0 59 Reviews
  • Moorlands Nursing Home, Lightwater
Moorlands Nursing Home in Lightwater, Surrey provides the highest standard of residential and nursing care for up to 40 elderly residents in a bright and homely environment. It offers trial stays, short stays, convalescent care and permanent care for individuals or couples. Their semi-rural location offers a tranquil setting within easy reach of the village’s many amenities.

The interior is tastefully furnished and comfortable lounge and coffee areas overlook the large, landscaped gardens. There is also an attractive central courtyard area, which is well used during the summer months. Moorlands has well proportioned rooms, boasting a wealth of original features. All bedrooms are fitted with television and telephone points, and many are with ensuite facilities. Residents may wish to bring their own possessions to add that valuable personal touch to make their room as homely as possible, and to ease the transition of the move into their new home.

Dining is an important part of the day to day life at Moorlands. A qualified chef and their team take great pride in producing varied and appetising menus, providing a nutritious and balanced diet. The cuisine is carefully chosen to meet each resident's nutritional needs. The professional care team works closely with residents to provide personalised care. Residents benefit from a broad range of activities with dedicated wellbeing coordinators who ensure a varied and stimulating programme are available to residents daily.

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Care Provided by Moorlands Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Smith (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1998

Funding & Fees Guide for Moorlands Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,550
    • RESPITE Self-Funded Nursing Dementia Care from £1,550
  • (these prices are only a guideline, please contact Moorlands Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Moorlands Nursing Home Reviews (59)

Total of 59, showing 41-59
9.0

Moorlands Nursing Home has a Review Score of 9.0 (9.000) out of 10, based on 10 reviews in the last 2 years. Over all time Moorlands Nursing Home has 59 reviews.

Overall Experience

  • 36
  • 17
  • 4
  • 1
  • 1

Date Published

59
0
3
10
49

Review from H A C (Wife of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the wife of a resident, I am filling in this form as he is a patient at the care home of just over 8 weeks.
He cannot write anything, he has vascular dementia thus I made a decision to put him into full-time care.
The care home is very suitable for him, he's well looked after, kept clean and comfortable.
The carers are all very pleasant and caring, in fact, everyone who works there, in my opinion, are the A-Team for my husband's illness. Nothing is too much trouble.

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Review from D S (Resident) assisted by family/friend published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very contented. The staff are very friendly and we have a laugh together. They are all different but they are all lovely in their own way. When I'm not well they are very loving and caring to me. I've bought a lot of things to the home, which has really made my room a 'home from home' and the staff
are all interested in my photographs. Two of the staff helped the family to create my own little garden outside my door. Although the staff have to do things I thought would be embarrassing, they do it in a way that I don't feel embarrassed at all.

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Review from Linda A (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Moorlands highly enough. My dad was in their nursing care for a couple of months before he passed away. He was happy, comfortable and extremely well looked after. The staff were wonderful and kept me updated on how he was at all times. Without mentioning names, 3 members of staff, in
particular, were compassionate and so caring to me and my husband after my father's death. I know he was so well looked after and spent his last weeks of life in a happy, caring environment.

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Review from Elizabeth G (Wife of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being nursed to the highest standard. Not only that but he is treated very kindly and handled in a gentle and caring way. He is nursed in bed and has no pressure sores, also his mouth care is good. He has dementia and physical ill health and is unable to do anything for himself. Since
he moved to Moorlands he is less aggressive and disruptive. I feel extremely reassured that everyone working at Moorlands has his best interest at heart.


He may not be long for this world but it is as good as a hospice in my opinion. He has been here for 3 months now and I am able to sleep at night because the home has my complete trust.


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Review from D L (Daughter-in-law of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very good. Food is good and plentiful. Rooms are very clean.

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Review from J N (Granddaughter of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff here are kind and caring - always there if you need to talk. Very helpful.

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Review from M P (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother from a nursing home in Bracknell as Moorlands was recommended to us.
The people that recommended this home to us were right. This home is superb in every way.
Attentive, patient, nothing is too much trouble.
Management and staff are always around to talk or help.

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Review from Lynn A (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has advanced Parkinson's and has been in Moorlands Care Home with Nursing since December 2016. Dad's changing health issues have been dealt with in a professional and caring manner by the nurses and the manager. Dad's room is clean and homely, the communal areas are clean and bright. The food
is very good and dad enjoys his meals. The staff encourage dad to join in with the activities but there is no pressure to participate. Moorlands Care Home with Nursing has a really nice friendly atmosphere. I feel very happy my dad is being cared for by good nurses and carers. Moorlands Care Home with Nursing has a very good manager who is compassionate and approachable.

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Review from Suzanne L (Daughter-in-law of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the care and support given to both patients and their families. The manager and her staff are extremely caring and the home has a real family atmosphere.

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Review from Joan L (Wife of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is lovely. The staff are caring. They are looking after my husband very well.

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Review from Jeanette C (Daughter of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place, made very special because of the staff, all so kind, helpful and always smiling even with difficult residents. The manager is so friendly and helpful, the same goes for nurses and cleaners. So kind to my mum, I know she is happy and cared for.

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Review from Jane C (Granddaughter of Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My granddaughter is very well looked at Moorlands. The staff are lovely and make the home feel happy and secure.

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Review from Nicky J (Friend of Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend's nan has been here for 2 weeks now. The staff are very caring and the food is good. Bright and airy, the residents are treated with dignity and respect.

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Review from Clarke B (Daughter of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for seven years and is now entering end of life care. I can't fault the staff for all their support and are care and professionalism in dealing with this situation from the house keeping staff, medical staff and management. This is not just for the residents but us as relatives
too.

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Review from J J W (Daughter of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the 7 years my father has been in Moorlands Care Home he has received wonderful care. He is always clean and well cared for and the staff always show genuine concern over his well being. The staff have always been very kind and thoughtful towards our family members too.

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Review from Merle L (Wife of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is done as we want. My husband is well looked after, staff are very fond of him. Moorlands is a lovely home.

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Review from Frederick H (Husband of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely pleased with all aspects of the home.

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Review from Nicki H (Daughter of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care and support my mum in law has received. The staff are always smiling, very welcoming and always willing to discuss any issues. We have no complaints whatsoever.

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Review from Jean B (Wife of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorlands is an extremely happy, caring and committed nursing home. All the staff are second to none and nothing is too much trouble. If you have a query or problem it is solved right away. All the residents are extremely well looked after, and the home gives a very friendly and relaxed atmosphere.
In fact it really is 'home from home'. Moorlands standards are very high and it is a clean, bright and welcoming nursing home. My husband has settled in extremely well and is very happy here, which definitely puts my mind at rest and helps me to relax.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Moorlands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.224 for Moorlands Nursing Home is calculated as follows: ( (62 Excellents x 5) + (29 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 116 Ratings = 4.224

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.776 Points relating to the number of positive Reviews for Moorlands Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 8 Positive Reviews ÷ 8.2 = 0.976

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Mihaela Vornicu

Job Title: Home Manager

Mihaela Vornicu is our Home Manager at Moorlands Nursing Home, here’s a little bit more about the home in her own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”