Norfolk House

39 Portmore Park Road, Weybridge KT13 8HQ
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9.8 107 Reviews
  • Norfolk House, Weybridge
Norfolk House in Weybridge, Surrey, is a purpose-designed care home providing personalised residential care, short-term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities.

The home offers communal areas and facilities where residents can relax, socialise and carry on pursuing hobbies or discover new interests, including a hairdressing salon, library, reminiscence room and landscaped garden with a beautiful pergola.

Every resident’s room at Norfolk House is en-suite, tastefully decorated and includes comfortable furnishings. Residents are welcome to arrange their rooms however they wish, and can bring their own possessions to help them feel completely at home.

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Care Provided by Norfolk House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sabu Prothasis (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Norfolk House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,649
    • Self-Funded Residential Dementia Care from £1,739
    • Self-Funded Nursing Care from £1,889
    • Self-Funded Nursing Dementia Care from £1,979
    • RESPITE Self-Funded Residential Care from £1,856
    • RESPITE Self-Funded Residential Dementia Care from £1,949
    • RESPITE Self-Funded Nursing Care from £2,099
    • RESPITE Self-Funded Nursing Dementia Care from £2,189

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Norfolk House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Norfolk House Reviews (107)

Total of 107, showing 1-20
9.8

Norfolk House has a Review Score of 9.8 (9.793) out of 10, based on 37 reviews in the last 2 years. Over all time Norfolk House has 107 reviews.

Overall Experience

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  • 29
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  • 1
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Date Published

107
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37
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Review from Sheila B (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident of Norfolk House for almost 7 years.
We have always been happy with her care. The staff have looked after her and taken care of all her needs exceptionally well.
As her care needs developed they upped their level of care. Always at a very high standard.
I think they helped
her to make it to the amazing age of 97!
She has recently passed away. And her end-of-life care was dealt with kindness and consideration for her and myself. (Her daughter).
Myself and my family have always been made to feel welcome at the home.

Reply from Fiona Madder, Home Manager at Norfolk House

Thank you very much for taking the time to leave us a review about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team


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Review from E K (Granddaughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Norfolk house has been nothing but positive. The safety, communication, person-centred care, activities, cleanliness, facilities and food quality were all of an exceptional standard. The staff are well trained in all aspects and also genuinely compassionate kind and responsive. My
grandmother got to know and trust the staff who advocated for her and picked up signals very quickly if she became unwell. She thought the care home was her flat which just shows how safe and comfortable she felt. It was nice to be able to feel reassured she was being looked after so well. In particular, the end-of-life care to my grandma afforded her dignity, safety and comfort. In the last week of her life, I was there a lot the staff were very kind and caring towards myself and my grandmother. The care and support provided was consistently excellent the whole time.

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Review from Angus K (Son of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 18 months of her life here before she passed away. It was a great place for her. Norfolk House is extremely well-managed thanks to its great team of loving, caring and diligent staff. I can't thank these wonderful people enough for their care.

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


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Review from D H (Partner of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arriving I find very poor parking for visitors and deliveries on entering I find the home very pleasing. The staff are so helpful. The food I find is very good. But sometimes not very warm. The choice is very good, also there is always a cup of tea on hand. My partner's room is okay but could have
a few pictures on the wall to brighten the room up. Overall experience is a pleasant experience to visit.

Reply from Samantha Debenham, Reviews Team at Norfolk House

I would like to firstly start by thanking you for leaving feedback for Norfolk House. Your kind and positive comments are greatly appreciated by the team. I would also like to thank you for providing the feedback on the parking and the food.
Unfortunately, there is not much else we can do to provide support with parking however, we do encourage the staff to park at the back of the building, so it allows the opportunity to maximise space for visitors. Regarding the food being served we do test the temperatures at the point of service. We hold ourselves to high standards at Care UK and I would like to reassure you that the Home Manager will be checking the food temperature records and observing the dining experience to ensure it's in line with Care UK policy. We are more than welcoming of family and visitors bringing in artwork that is recognisable to our residents as we want to ensure they feel they are at home as much as possible. We are more than supportive if you would like to bring in some photos to hang up in the room to brighten it up. If you do not have any photos, please can I encourage you to speak with the Home Manager who will be more than happy to support in purchasing some pictures with your agreement. Thank you once again for your feedback. Best wishes.


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Review from J S (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my mother from compassionate, friendly and respectful staff. The range of activities is good, especially music-based ones which most residents respond well to.

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


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Review from P A (Husband of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has received care and great friendship from all the staff at Norfolk House for all the time she has stayed there. Staff go out of their way to help her at this different time in her life.

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from C H (Relative of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The end-of-life care for my (step) father-in-law was at a high level. The first-floor staff, both day and night, were kind, attentive and went above board to make sure he was always comfortable and they maintained his dignity at all times. The care and consideration for the family going through a hard
time watching a loved one deteriorate was also so wonderful - many cups of tea were offered!
Thank you!

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Review from Sharon L (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful carers and nurses on the ground floor at Norfolk House. A credit to Care UK.

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Review from E W (Wife of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner with Parkinson's, Dementia and other ailments was admitted from hospital, like a living corpse - within 5 days he was back on his feet, a bit wobbly and eating and drinking. Without exception, the staff are wonderful and cannot do enough for him. I would not be able to look after him with
that amount of care and compassion and occasionally humour! I am satisfied and grateful for the care he gets. There is no worry in my mind that he is in the best place.

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Review from Norman W (Nephew of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience has been only good. Everybody is always friendly, courteous and helpful, always happy and smiling. Everything is dealt with professionally and with respect. My relative only having been a resident for 2 months she feels at home and is very comfortable. We could not wish for better.

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Review from L L (Partner of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner became a resident at Norfolk House in December 2020 at the height of COVID. For the past 3 and a half years he has been cared for with compassion and dignity. All his needs are met as far as they can be with his dementia. Whether it be medical, general care and welfare plus his diet. I have
had no reason to make a formal complaint. The atmosphere in the home is lovely and I do not feel depressed when entering.

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Review from Sarah C (Stepdaughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are so pleased with the care provided at Norfolk House. The staff are so kind and thoughtful and have made the transition from home to a care home so much easier for us as a family and for our father. Norfolk house is clean and tidy and the facilities provided for residents are lovely.
The whole day feels relaxed but well organised. Staff are always around and take care of everyone there. I think the staff and their attitude is the area that we are the most impressed with. They are kind and caring with all the residents and seem to go above and beyond what is expected. Even behind the scenes in terms of administration has also been fantastic.
Communication has been brilliant and assistance with the paperwork is spot on. I would recommend Norfolk House to anyone I know. I can honestly say that I enjoy visiting.

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Review from P B (Husband of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Norfolk since September 2023. The choice of home was initially made for closeness to our home in Addlestone, but we soon realised we had made the right choice anyway. The standard of care, both nursing and activities, and all other facilities, is excellent. The hospitality
given to visitors is wonderful which I notice particularly as I visit almost every day. In addition, the use of a mini bus for outings is an added bonus for the more mobile residents. the work of the chef and kitchen staff is to be commended and the kindness of all staff both to residents and visitors is brilliant. With good communication in regard to clothing and toiletry requirements as well as external medical appointments.

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


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Review from Liz F (Daughter-in-law of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother (in-law) has settled in well at Norfolk House. From day 1, the staff have always been very helpful and helped us with any problems we may have had - they are fun and friendly and look after Mum very well. The activities are also well advertised and we can join in if we like. The food is also
great - Mum eats very well here. Mum can also get her hair done and visit the doctors from Norfolk House.

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Jessica H (Granddaughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed with the care provided to my nan, I always felt she was safe, looked after and they genuinely spoke to her and looked after her making her feel special. It was clean, safe and she was well looked after. I couldn't thank them enough for looking after my nan when we couldn't always
be there. We are a larger family so there were a lot of visitors yet they were always happy for us to be there and knew who we were. We were so grateful.

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Review from C H (Granddaughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norfolk House was nothing but brilliant from the day my nanny arrived to the moment she passed away. Everyone is so caring, passionate and approachable. Nothing was ever too much. The last few months of my nanny's life were happy and peaceful and fondly remembered whilst she was at Norfolk House.

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Review from Deborah H (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mother came to Norfolk House in October 2023 from the hospital. She sadly never returned home and passed away in January 2024. The care support and amazing compassion she was shown and given during her time at Norfolk House was truly incredible. As a family, we know she was safe and cared for
in an exceptional way. The staff were excellent at all times and supported the family throughout a difficult time. My mother's last months of life were made comfortable and she was at peace. I highly recommend Norfolk House.

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Review from M H (Son-in-law of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norfolk House looked after my mother-in-law with fantastic dignity. The staff would do anything to make her comfortable. I cannot fault them at all. They contacted the family promptly with any concerns. I would without hesitation recommend Norfolk House.

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Review from C T (Friend of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely clean facility which is bright and welcoming. What makes this home outstanding is the staff who are friendly and attentive, there to provide support as needed.

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Review from C L (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father became a resident at Norfolk House 3 months ago in January 2024. He has settled in well and seems content and well cared for. The staff are friendly and polite and responsive to any queries. Dad has enjoyed the food and assortment of entertainment that is provided.

Reply from Reviews Team, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Norfolk House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Norfolk House is calculated as follows: ( (357 Excellents x 5) + (67 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 435 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norfolk House is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (89)

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Meet the Team (1)

Sabu

Sabu Prothasis

Job Title: Home Manager

Joined: 2015

I’m a trained nurse, as well as a registered home manager. I’ve worked as a home manager before coming to Care UK but I never tire of the great feeling that you’re making a difference to people’s lives, whether it’s the residents, the team or the visitors who we meet each day. I’ve been working at Care UK since September 2015, and I joined to further my career and to improve my skills and experience. There are always lots of positive challenges: every resident is different and it’s my and my team’s job to ensure we’re meeting their needs in the way that best suits them.


Frequently Asked Questions about Norfolk House

What types of Care is Norfolk House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norfolk House provide?

Palliative Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Norfolk House have?

There are 64 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Norfolk House?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norfolk House to the centre of Weybridge?

0.1 mile(s) as the crow flies, distance by road may be significantly further.