Norfolk House

39 Portmore Park Road, Weybridge KT13 8HQ
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9.8 109 Reviews
  • Norfolk House, Weybridge
Norfolk House in Weybridge, Surrey, is a purpose-designed care home providing personalised residential care, short-term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities.

The home offers communal areas and facilities where residents can relax, socialise and carry on pursuing hobbies or discover new interests, including a hairdressing salon, library, reminiscence room and landscaped garden with a beautiful pergola.

Every resident’s room at Norfolk House is en-suite, tastefully decorated and includes comfortable furnishings. Residents are welcome to arrange their rooms however they wish, and can bring their own possessions to help them feel completely at home.

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Care Provided by Norfolk House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sabu Prothasis (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Norfolk House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,649
    • Self-Funded Residential Dementia Care from £1,739
    • Self-Funded Nursing Care from £1,889
    • Self-Funded Nursing Dementia Care from £1,979
    • RESPITE Self-Funded Residential Care from £1,856
    • RESPITE Self-Funded Residential Dementia Care from £1,949
    • RESPITE Self-Funded Nursing Care from £2,099
    • RESPITE Self-Funded Nursing Dementia Care from £2,189

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Norfolk House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Norfolk House Reviews (109)

Total of 109, showing 21-40
9.8

Norfolk House has a Review Score of 9.8 (9.795) out of 10, based on 39 reviews in the last 2 years. Over all time Norfolk House has 109 reviews.

Overall Experience

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  • 29
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Date Published

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Review from C T (Friend of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely clean facility which is bright and welcoming. What makes this home outstanding is the staff who are friendly and attentive, there to provide support as needed.

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Review from C L (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father became a resident at Norfolk House 3 months ago in January 2024. He has settled in well and seems content and well cared for. The staff are friendly and polite and responsive to any queries. Dad has enjoyed the food and assortment of entertainment that is provided.

Reply from Reviews Team, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from S M (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with how patient and caring all the staff have been since my Mum moved to Norfolk House. They take the time to comfort and reassure Mum when she is anxious. A member of staff always makes themselves available and is willing to help with all requests. I am also impressed by
the activities program on offer and how much effort is made to involve those people of different abilities. Lastly, I appreciate the home's atmosphere - it makes a great difference.

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Review from Nigel C (Son of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Norfolk House for over 5 years and during that period I have been very impressed with the level of care that she has received. The staff have been consistently efficient and kind and empathetic. They faced up to the challenges of Covid admirably.
The home is well maintained
and always clean and has a generally serene atmosphere.
A special thank you to all the lovely people on the 2nd floor where Mum resides.

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Anthony C (Son of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Norfolk House in November 2023, she passed away 20th January 2024.
She had been in hospital for 5 weeks prior to being discharged to a care home. We were very apprehensive about choosing a care home as all we wanted was a nice clean well-run home for our mum's last few months. My sister
and I visited Norfolk House and immediately the lady on reception who showed us round was lovely, warm kind and caring. Mum moved in and I can’t speak highly enough of the care every single person gave and showed to my mum. They constantly checked on her to ensure she was clean and comfortable. Towards the end my mum didn’t want to eat or drink much at all but they continued to encourage her right to the end.
They all had individual little fun and caring connections with my mum which made her often smile and laugh and they truly made my last few months with my mum easier to deal with as I knew she was cared for and comfortable.

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Review from Fiona C (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum gets from this home is exceptional. All the staff are wonderful and their patience, empathy and kindness towards my mum is so appreciated. My only criticism is that they need a bigger car park as can't get parked when contractors are present.

Reply from Samantha Debenham, Reviews Team at Norfolk House

Thank you very much for taking the time to write a review for Norfolk House and for your positive scores and lovely comments regarding the exceptional care provided for your mother. We welcome all feedback that will help us to improve the service we provide for residents and their families and help us to maintain the high standards that we pride ourselves on. We will share your concerns about the occasional parking issues with the home manager and should you want to discuss your concerns further, please do feel free to get in touch directly.


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Review from Sarah L (Friend of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Norfolk House today, there was a lovely friendly atmosphere and the staff were all very welcoming.
The home seemed very bright and everywhere was clean and well looked after, the lounge was vibrant with happy and friendly staff.
Overall it seemed a happy bright place!

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us with any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time.
Many thanks, the Care UK team.


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Review from J T (Friend of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is happy here, which is wonderful as she was reluctant to leave her home. She has settled in well and appreciates all the staff for their help and kindness.

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team.


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Review from G J (Friend of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Norfolk House enough. My friend is beautifully cared for in every way by an utterly dedicated staff who demonstrate such warmth. She is always neat and tidy as is her lovely room. Most importantly, although she is confused with dementia, she is so happy - and I cannot thank Norfolk House
adequately. We, as visitors, are always made so welcome too.

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team


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Review from Bob C (Son of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for almost 3 years. She is very happy and the staff are very kind and caring.

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team.


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Review from Philip S (Brother of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved to Norfolk House in March 2023 and has been happy there and feels that she is well looked after. She had her 90th birthday in November and my wife and I asked Norfolk House ground floor manager if we could invite a small number of our family plus some family for 'a birthday tea party'
in Norfolk House. This was readily agreed and the event was very successful. In fact, we felt the Norfolk House team did a lot more than we expected. A separate room was decorated with appropriate 90th birthday banners and balloons etc. and we were well looked after throughout. Some of our party were visiting Norfolk House for the first time and were most impressed.

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Review from C J (Brother-in-law of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Responsive and supportive care staff and lively entertainment.

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Review from J A (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been cared for in Norfolk House since July last year. She has a very nice clean room with doors opening out onto the garden. She is well cared for and enjoys the excellent food. There is a nurse on duty all of the time who is very happy to discuss my mother's health with me. A GP from
the local medical centre visits weekly. The staff are very nice and friendly but are very busy and do not have much time for just a casual chat.

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Review from K O (Brother of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I visit our brother once a week and have a chat which is very nice.
The staff and care are all very good. If they have music entertainment, they're all very good too.

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Review from L C (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly suffers from Alzheimer's, a very cruel illness. The only consolation is that I know she is looked after by exceptionally kind, empathetic people who always treat her with gentleness and respect. She is seen as a valued individual with unique needs. There was a joyful atmosphere in the
home on Christmas Day; much laughter, many smiles and seasonal music. Yesterday, sat in on a Namaste session, which my mother absolutely loves. It is a wonderful, soothing therapy, sensitively administered. I shall always be grateful to the many staff who cherish my mother.

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Review from Rohan D (Son of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's key carers were exemplary in their love and care, they treated her as if she was their mother. The nurses were very professional and reacted very quickly when urgent medical attention was required or escalation to medical services was needed. Mum was looked after very well as her health declined,
especially towards her end-of-life phase. Management and admin staff accommodated Mum's every need throughout her stay, including activities, physical care and nutrition. They made her stay a happy one.

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Review from P H (Wife of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I finally accepted after three years that I could no longer manage to care for my husband with dementia, I did not know what to expect from Norfolk House Care Home. The staff were supportive and respectful and went beyond just caring. I could not have asked for more. I was able to visit him at
any time and mentally I felt the staff were helping me. I was confident that he had the best care. Communication was excellent. I have recommended this care home to others.

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Review from Paolo O (Son of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all the staff at Norfolk House during my Mum's short stay with them. My Mum was treated with the upmost care, dignity, respect and compassion. The process of moving in all the way to the end was easy and straightforward.
The facilities offered were excellent and there were plenty
of activities to keep the residents stimulated as much as possible.

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Review from Bridget R (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent just over a month in Norfolk House after a month in hospital. After an experiment at home, she returned and died there. The staff were wonderful, friendly and professional. Mum really didn't want to be in a home or suffer the indignity of a failing system but the staff made her feel
welcome and cared for. They engaged with her personality, had time for a chat, and I will remember the photo of her cuddling a piglet when some animals were brought in.

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Review from Nikki W (Daughter of Resident) published on 3 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Norfolk House in March this year after 10 weeks in the hospital and a few unhappy weeks at home. I cannot believe the improvement in her appearance and cognitive ability since she has been here. Her old personality is back. The staff treat her with kindness and dignity, and I take
great comfort knowing that she is warm, safe, and well looked after. She chooses the activities she participates in, but they are often creative and fun. It's also a pleasure to see her caring about her appearance again. A nice spacious room is an added bonus!

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Norfolk House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Norfolk House is calculated as follows: ( (377 Excellents x 5) + (71 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 459 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norfolk House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Sabu

Sabu Prothasis

Job Title: Home Manager

Joined: 2015

I’m a trained nurse, as well as a registered home manager. I’ve worked as a home manager before coming to Care UK but I never tire of the great feeling that you’re making a difference to people’s lives, whether it’s the residents, the team or the visitors who we meet each day. I’ve been working at Care UK since September 2015, and I joined to further my career and to improve my skills and experience. There are always lots of positive challenges: every resident is different and it’s my and my team’s job to ensure we’re meeting their needs in the way that best suits them.