Norfolk House

39 Portmore Park Road, Weybridge KT13 8HQ
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9.8 109 Reviews
  • Norfolk House, Weybridge
Norfolk House in Weybridge, Surrey, is a purpose-designed care home providing personalised residential care, short-term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities.

The home offers communal areas and facilities where residents can relax, socialise and carry on pursuing hobbies or discover new interests, including a hairdressing salon, library, reminiscence room and landscaped garden with a beautiful pergola.

Every resident’s room at Norfolk House is en-suite, tastefully decorated and includes comfortable furnishings. Residents are welcome to arrange their rooms however they wish, and can bring their own possessions to help them feel completely at home.

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Care Provided by Norfolk House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sabu Prothasis (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Norfolk House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,649
    • Self-Funded Residential Dementia Care from £1,739
    • Self-Funded Nursing Care from £1,889
    • Self-Funded Nursing Dementia Care from £1,979
    • RESPITE Self-Funded Residential Care from £1,856
    • RESPITE Self-Funded Residential Dementia Care from £1,949
    • RESPITE Self-Funded Nursing Care from £2,099
    • RESPITE Self-Funded Nursing Dementia Care from £2,189

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Norfolk House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Norfolk House Reviews (109)

Total of 109, showing 41-60
9.8

Norfolk House has a Review Score of 9.8 (9.795) out of 10, based on 39 reviews in the last 2 years. Over all time Norfolk House has 109 reviews.

Overall Experience

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  • 29
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Date Published

109
8
22
39
70

Review from Fran S (Daughter of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with dad's care. All the staff are kind and polite to dad. He enjoys the interactive activities and is encouraged to join in.

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Review from Anita F (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I cannot thank you enough for the way you looked after our mum. Sadly she was only with you for a few weeks. Everyone treated her so well and as if you had known her for ages. You treated mum with kindness, and respect and allowed her to keep her dignity to the very end.
Thank you all
for everything.

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Review from Phillip A (Partner of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner came to Norfolk House from hospital in December last year, after being in respite care in a walton home. I have been amazed by her improvement in care since this move. When I visited her in the previous home she always appeared anxious, appearing dishevelled and sometimes in clothes that
were not clean, or even hers. Now when I visit she is calm, content, clean and smart. Her care comes across as loving and devoted.
Also, importantly, the staff are always willing to spare time to talk, on experience not always available previously. Thank you so much.

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Review from Jane S (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Norfolk House following a serious fall. At 99, he had multiple other health problems which meant he needed the very highest level of nursing and support. As someone whose body is failing but whose mind is still lucid and alert, we were very impressed by the care and respect
he received at Norfolk House. He was immediately welcomed and cared for in every possible way by all the staff. We cannot speak highly enough of the staff at Norfolk House.


He also really enjoyed the food he was served - especially the cooked breakfast to start the day and when he wanted something very light at tea time, a special platter of chopped fruit was specially prepared for him. This all made a very difficult time as good as it could be.


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Review from A G (Wife of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been most impressed by the kindness and efficiency of the staff - nothing is too much trouble. The food has been excellent and plenty of it, prepared in such a way that it was easy for my husband to eat it. We will certainly recommend this nursing home to our friends.

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Review from Patricia D (Sister of Resident) published on 2 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and carers are very polite and helpful and are looking after my sister.

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Review from E T (Daughter of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum has been in residence in Norfolk House her condition has deteriorated but the care she has received has been very good. The staff have done a great job in very challenging circumstances throughout the pandemic.

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Review from L P (Son of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Norfolk House are amazing. All the nursing staff are excellent and I can't fault them. The home is always spotlessly clean and well maintained. It also has a lovely garden which is a real bonus in the summer. I have no worries about my mum's care and have total trust in Norfolk House to
look after her.

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Review from Charlotte S (Granddaughter of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norfolk House have been amazing with my 95-year-old Grandmother. Her room was much better than we expected. Lots of room. My granny has been very happy here, making friends she was very apprehensive but the staff are friendly, kind and funny. Nothing is too much trouble. They also put a programme together
to find out her wants and needs, likes and dislikes. We thought this was incredibly thoughtful. Thank you Norfolk House.

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Review from Jayne B (Daughter of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have resided in Norfolk House for over 12 months. Overall, the care and attention they received has been excellent - as has the food. Both are in excellent spirits. I recommend Norfolk House strongly.

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Review from John M (Son-in-law of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norfolk House have been outstanding in their care of my mother-in-law. During the pandemic, it has made life very difficult but the staff and carers carry on and are always friendly, caring and smiling.

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Review from K O (Brother of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I and my sister visit our brother and it is very satisfactory as is the care home.

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Review from Sue B (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Norfolk House earlier this year and all the staff have been very kind and understanding of the situation. It has not been an easy time for anyone with the Covid restrictions but they go out of their way to cope with the changing regulations in order for residents to see their family
members where possible.
The care home is always clean and care taken with residents belongings to make the place a home for them. Obviously activities are curtailed at the moment but hopefully soon with easing of restrictions and better weather this may change.
Care is taken with diet and good food provided in the dining areas.
It is always possible to speak to a member of staff who treat my father with dignity and kindness and any problem is quickly dealt with.

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Review from Helen D (Sister of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this pandemic COVID-19, despite the lack of help and guidance from the government, the staff have been extremely kind, caring and skilled and very concerned about the wellbeing of my sister. It has been very worrying and difficult for the staff too and they have gone out of their way to ensure
care and safety of all.

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Review from Craig (Son of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered the care home in March 2020. Staff have been fantastic during this time and helped him settle in, engaging with him and really 'going the extra mile' to keep everyone up to date and in touch in a very difficult time - first visit today and was really pleased with the friendliness of
the staff (in person for a change!) and the wonderful gardens.

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Review from Chris D (Brother of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is settled and delighted with the level of care she is receiving. I find the home very well resourced with plenty of staff on hand and the rooms and corridors kept clean. The staff are friendly and seem happy to help support residents and family. An excellent support service.

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Review from A B (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father has received has been amazing at Norfolk House. My father has become stronger with the staff's nurturing care.
It is lovely that the care team are the same individuals and they know my father very well. The care home management listen and act on any issues/concerns promptly.

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Review from Leonard S (Husband of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

24-hour nursing care provided by good staff. The staff are always about to sort out any p[roblems and are very attentive ti every resident. The rooms are always clean and tidy. The food is very good with a good choice. Dementia care for my wife is excellent. The home is committed to providing quality
care in a clean, safe and homely atmosphere.

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Review from Boo S (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved to Norfolk House in September 2018, she has lived in Weybridge since 1968 and wanted to stay in the area. The staff are wonderful very kind and caring and the meals are delicious. Mums room is big and she was able to bring items from home. It is very warm and cosy and we are delighted
with our choice and would highly recommend.

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Review from Julie T (Daughter of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was with you for less than a week for his final days. The care he was given was excellent. He was treated with dignity, the staff didn’t give up trying to encourage him to eat and drink, even though he didn’t want to. The staff treated his family like they had known them, taking time to make
sure we were ok as well, answering all our questions and making sure we were happy with how he was being cared for. Would highly recommend the home and can’t thank them enough for making what was a difficult time more bearable.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Norfolk House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Norfolk House is calculated as follows: ( (377 Excellents x 5) + (71 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 459 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norfolk House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Sabu

Sabu Prothasis

Job Title: Home Manager

Joined: 2015

I’m a trained nurse, as well as a registered home manager. I’ve worked as a home manager before coming to Care UK but I never tire of the great feeling that you’re making a difference to people’s lives, whether it’s the residents, the team or the visitors who we meet each day. I’ve been working at Care UK since September 2015, and I joined to further my career and to improve my skills and experience. There are always lots of positive challenges: every resident is different and it’s my and my team’s job to ensure we’re meeting their needs in the way that best suits them.