Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Norfolk House has a Review Score of 9.8 (9.795) out of 10, based on 39 reviews in the last 2 years. Over all time Norfolk House has 109 reviews.
Review from R P (Husband of Resident) published on 27 February 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Beryl G (Wife of Resident) published on 25 February 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Heather A (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M M (Sister of Resident) published on 3 December 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from C R (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M K (Brother-in-law of Resident) published on 8 November 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from S M (Father-in-law of Resident) published on 22 August 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from S B (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Amy Wilson, AD at Norfolk House
Thank you for your review of Norfolk House – we’re incredibly pleased to see your good and excellent scores and your comments regarding the care at the home. In regards to your mother feeling isolated, I understand that the team in the home have been able to help with this by supporting her to meet and dine with residents throughout the home – they will of course continue to do this and hopefully your mother will be able to develop some good friendships in the home. We also understand the importance of food for the health and wellbeing and our in-house chef at Norfolk House produces varied and nutritious food each day for residents, so I’m very sorry to hear your mother hasn’t been enjoying all her meals. We will arrange for the chef to meet again with your mother to find out what flavours and dishes she likes the best and ensure that we have some delicious options on the menu in future which I’m sure she’ll enjoy. Thank you again for your feedback, and please do let us know if you have any comments or suggestions now or in the future and we’ll be happy to help.
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Review from Dorothy S (Resident) published on 14 June 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Pam H (Resident) published on 14 June 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Jill U (Friend of Resident) published on 30 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Alexandra P (Wife of Resident) published on 30 May 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Sylvia W (Daughter-in-law of Resident) published on 24 May 2018
Submitted via Website •
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Overall Experience
4.0 out of 5
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Review from Alison C (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Joan M (Wife of Resident) published on 30 January 2018
Submitted via Postal Card •
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4.0 out of 5
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Review from R D (Son of Resident) published on 11 January 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Pat W (Daughter-in-law of Resident) published on 28 November 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from A D (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card •
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Overall Experience
2.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Norfolk House
Thank you for taking the time to submit your review. In regards to the wheelchair and electric chair, these are not items that the team at Norfolk House would need to assist with operating so it is unclear how they may have been damaged. Of course, if your mother is struggling at any point to navigate in the home using the wheelchair, the care team will be happy to do what they can to help her manoeuvre safely. For the meals in the home, we do understand the importance of food for both nutrition as well as wellbeing, and our in-house chef works hard to provide food using fresh, high-quality ingredients with changing and varied menus that reflect the tastes of residents. I understand that a senior member of the team has already met with you and your mother along with the chef at Norfolk House and that we have been able to adjust the menu to make sure that there is plenty of choice including plenty of your mother’s favourites, which I’m sure she will enjoy. Of course, if you have any other questions, comments or feedback, please do not hesitate to speak with the home manager at any time.
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Review from A M (Daughter of Resident) published on 22 August 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from B W (Son of Resident) published on 29 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.8 (9.795) out of 10 for Norfolk House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.795 for Norfolk House is calculated as follows: ( (377 Excellents x 5) + (71 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 459 Ratings = 4.795
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Norfolk House is based on 39 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 39 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2015
I’m a trained nurse, as well as a registered home manager. I’ve worked as a home manager before coming to Care UK but I never tire of the great feeling that you’re making a difference to people’s lives, whether it’s the residents, the team or the visitors who we meet each day. I’ve been working at Care UK since September 2015, and I joined to further my career and to improve my skills and experience. There are always lots of positive challenges: every resident is different and it’s my and my team’s job to ensure we’re meeting their needs in the way that best suits them.
