Oakcroft House Care Home

Oakcroft Road, West Byfleet KT14 6JG
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9.7 70 Reviews
  • Oakcroft House Care Home, West Byfleet
Oakcroft House provides nursing, residential and short stay care. They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Close to the centre of West Byfleet village, the large house features many areas for residents to spend time in, and welcome friends and family into the home. With wheelchair friendly pathways throughout the large garden, the surroundings are ideal for enjoying the summer months.

All bedrooms have ensuite facilities and are pleasantly decorated and furnished. There is an onsite library and residents also have access to Wifi, relaxation therapies, a nutritionist and an optician.

The chef produces tasty seasonal meals every day to ensure residents eat a variety of delicious and healthy food.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips to the garden centre are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa Care Home Oakcroft House'.

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Care Provided by Oakcroft House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Head/Brain Injury
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Iulia Miclea (Interim Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Oakcroft House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. There’s so much to do in the area. Within easy reach are RHS Garden Wisley, Pyrford Marina and Mercedes-Benz World. West Byfleet Golf Course offers pay and play golf a mile away. And we’re just 20 minutes by train from central London


  • Parking

  • On-site parking is available.


Oakcroft House Care Home Reviews (70)

Total of 70, showing 41-60
9.7

Oakcroft House Care Home has a Review Score of 9.7 (9.664) out of 10, based on 20 reviews in the last 2 years. Over all time Oakcroft House Care Home has 70 reviews.

Overall Experience

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Date Published

70
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Review from David G (Son of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Oakcroft for 18 months now and I cannot fault the dedication and loving care provided by caregivers at the home. Whenever I visit I am always greeted in a friendly way and I can see that dad, who has multiple needs, is being cared for both professionally and in a really warm manner.

Reply from Greta Narbutaityte, Customer Adviser at Oakcroft House Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.


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Review from Brian B (Son of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Oakcroft House for about nine and a half months, before she sadly died in April 2020 at the age of 101.

We felt she could not have been in better hands from both a nursing and care point of view and we particularly liked the small and homely nature of Oakcroft and the friendly atmosphere
between residents, carers and families.

The residents are also very lucky to have such a full programme of activities and special events laid on by their activities coordinator and others. I know that the weekly hairdressing was also a special feature of our mother’s stay.

We are very grateful to all the staff for taking such good care of her while she was there and for coping so well under such difficult circumstances during the coronavirus situation.

Reply from Greta Narbutaityte, Customer Adviser at Oakcroft House Care Home

Thank you for your kind words. We are saddened to hear about your loss. Hopefully, you can go away from this feeling like your mother received the best possible care.


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Review from P W (Wife of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of Oakcroft House, they have been wonderful and so caring to my late husband. The staff and the other residents appear happy, the cleanliness and the meals are excellent. I am still in my own home with Danny my dog at present but when the time comes to move into a care home,
then I will have no hesitation in choosing Oakcroft House and hope that there will be a space available for me.

Reply from Greta Narbutaityte, Customer Adviser at Oakcroft House Care Home

Thank you for your praise. We hope to see you again in the future, please stay in touch or come down for a visit!


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Review from C K (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place Oakcroft is. I cannot fault it in any respect. We all want the best care for our loved ones and I'm confident that we found that special place in Oakcroft. The staff were absolutely amazing. The care he received was excellent. I would have no hesitation in recommending Oakcroft
to anyone.

Reply from Greta Narbutaityte, Customer Adviser at Oakcroft House Care Home

Thank you for taking the time to leave such a lovely review, we really appreciate your kind words.


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Review from J K (Daughter of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first point, my dad needed a nursing home the director of Oakcroft stepped up and made this a smooth transition. His support to our family continues to be first class. The staff at the home are great, it is clear they care about what they do and they make my dad happy, I often see him laughing
with them. He has someone who gets him up and dresses him. I have watched the care taken to make sure he is nicely attired, glasses cleaned and hair combed before leaving his bedroom. On his return from a stay in hospital, I saw the hugs that were given out, it was wonderful to see. The home activities are well thought out and not only provide entertainment but help keep minds active, hands flexible etc. They also include the families in the life at Oakcroft, the annual BBQ is good fun. Additionally, they have provided me with several books of photographs showing my dad having fun. I had been worried about my dad going into a home, now I know he is safe, well cared for, loved and supported.

Reply from Greta Narbutaityte, Customer Adviser at Oakcroft House Care Home

We are very delighted to hear your father is well settled and happy with our care. It's always an amazing achievement getting such positive feedback from the families of our residents, so we really appreciate you taking the time to leave your comments.


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Review from J H (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management staff at Oakcroft House have been very helpful and understanding as we have moved my mother to this home.
They came to visit her in her previous setting (an hour's drive) and really show that personal touch.
They are compassionate and caring, welcoming my mother into the home, and available
for chatting to as she has been settling in.
There is a personal, homely atmosphere, the staff are friendly and cheerful and I know my mother is in safe hands.
PS - the food is very good.

Reply from Josephine Gaupholm, Customer Adviser at Oakcroft House Care Home

Thank you for your review of Oakcroft House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being compassionate, caring and welcoming to your mother. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Patrick B (Resident) assisted by family/friend published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find most staff kind and caring. Nice room, needs met, would like a little more entertainment suitable for me.

Reply from Gabriella Mills, Customer Adviser at Oakcroft House Care Home

Thank you for your review of Oakcroft House Care Home, we are pleased to hear that you have had a positive experience with our care home and that you are being well cared for here. We appreciate your feedback on the entertainment available and will share this with the care homes manager. The Bupa Customer Care Team.


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Review from Patricia M (Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my respite care very much and will look forward to coming back again.

Reply from Gabriella Mills, Customer Adviser at Oakcroft House Care Home

Thank you for your review of Oakcroft House Care Home, we are pleased to hear that you enjoyed your short stay with us. We appreciate your comments and look forward to welcoming you back. The Bupa Customer Care Team


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Review from Mary R (Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Calm. Good care. I feel very safe.

Reply from Gabriella Mils, Customer Adviser at Oakcroft House Care Home

Thank you for your review of Oakcroft House Care Home, we are pleased to hear that you are happy and feel safe here. We appreciate your comments given and will share these with the care homes manager. The Bupa Customer Care Team


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Review from S P (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the short time my mother has been at Oakcroft House she has always been treated with care, kindness and dignity by all the staff. The food is excellent and there are plenty of activities for the residents to engage in. I would highly recommend Oakcroft House to family and friends if needed.

Reply from Gabriella Mills, Customer Advisor at Oakcroft House Care Home

Thank you for your review of Oakcroft House Care Home, we are pleased to hear that your mother is being well cared for by the staff. We appreciate your comments on our activities and meals on offer to the residents and glad that you would recommend us to others. We will pass on your comments to the care home's manager, The Bupa Customer Care Team.


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Review from J D (Wife of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Oakcroft House Care Home has been a very happy one. Everyone goes the extra mile with a smile on their face and I am happy for my husband to continue in their care.

Reply from Natalie Krisman, Customer Service Adviser at Oakcroft House Care Home

I'm glad that your husband is well cared for at Oakcroft House. Our amazing care staff go above and beyond for our residents and their families. Thank you for your review.


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Review from George S (Brother of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with my brother's care.

Reply from Natalie Krisman, Customer Services Administrator at Oakcroft House Care Home

I'm really glad to hear that you're happy with your brother's care, thank you for your review.


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Review from Deborah P (Niece of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my uncle required nursing care there really was an obvious choice for me and that was Oakcroft, who had cared for my aunt at the end of her life so well. The team at Oakcroft remembered him from when he visited my aunt and were delighted to welcome him. I really didn't think he would survive the
journey from the hospital and so was thrilled to hear that a day after arriving he was in the Activities Room! He has since gone from strength to strength thanks to the care of all the staff at Oakcroft. Nothing is ever too much trouble. I would highly recommend them to anyone who is considering nursing care for a relative. We have since celebrated my uncle's 90th birthday, a day we didn't think he would see!

Reply from Jayne Duck, Customer services administrator at Oakcroft House Care Home

Thank you for your review and kind words about our home and staff. It is so lovely to hear how well your uncle is and that he is enjoying the activities. I'm sure he enjoyed his birthday also, a day to remember.


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Review from Janet S (Sister of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I liked Oakcroft House as soon as I entered. It has a lovely homely feel and a calming atmosphere. Everything is kept spotlessly clean and the meals are very appetising. (I know I have tried some myself). The staff are all lovely, very caring and nothing is too much trouble. The home is situated in
a nice quiet location, away from busy roads and has a nice secluded garden. My sister is very happy there and is enjoying the company and many activities on offer every day.

Reply from Jayne Duck, Customer services administrator at Oakcroft House Care Home

Thank you for your review and kind words. I'm so pleased to hear that your sister is happy and that she is enjoying the activities.


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Review from David S (Husband of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first time I saw Oakcroft House Care Home, I thought there was a wonderful atmosphere. Everything was fully explained to me by the manangement and the head sister. My wife was extremely well cared for and I can find no fault. All the nursing staff are 10/10. My wife was there for 20 months
and she connected well with all the staff singing with them from time to time. I have been invited to go whenever I feel like it.

Reply from Jayne Duck, Customer Services Administrator at Oakcroft House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from David L (Son of Resident) published on 1 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has recently moved to Oakcroft House at the end of June. He has settled in very well and this is a testament to the fantastic team working there. As a regular visitor, I am always made to feel very welcome and nothing is too much trouble. Great work!

Reply from Jayne Duck, Customer services administator at Oakcroft House Care Home

Thank you for your review. I'm so glad that your dad has settled in well and I'm sure he will make new friends with both the residents and staff, you must have peace of mind knowing that he is happy and well cared for.


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Review from Mike M (Son of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before placing my father in Oakcroft, I did a lot of research into similar Nursing Homes and have absolutely no regrets regarding the decision I made.
The Home Manager and the Head of Care and every member of staff were thoroughly professional, caring and supportive to both my father during his stay
and to me and my wife.

Reply from Jayne Duck, Customer services administator at Oakcroft House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Emma W (Granddaughter of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Oakcroft House highly enough. My grandfather consistently said how wonderful the home was, and how amazing the staff are. I felt extremely reassured he was receiving excellent care and that he retained his dignity right up until the end of his life. It seemed to me that the staff have
a lot of heart, and really cared about him.
I can't thank them all enough.

Reply from Simone Berkeley, Customer Service Advisor at Oakcroft House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team


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Review from S H (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time I have been visiting my relative at Oakcroft House (12 months) the low turnover of staff has ensured consistency in the care provided. The carers have been able to build relationships with the residents and understand their individual needs at a time when change is difficult. I have
always found the staff to be polite, friendly and considerate in all dealings with residents and visitors. I would have no hesitation in recommending this home to others looking for this type of provision.

Reply from Jayne Duck, Customer Services Administrator at Oakcroft House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Valerie C (Friend of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever my husband and I have visited the home we have been welcomed by the staff who have given us time to discuss matters. We have been kept fully informed and we remain confident that our friend is being well cared for.

Reply from Jayne Duck, Customer sercices administrator at Oakcroft House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Oakcroft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Oakcroft House Care Home is calculated as follows: ( (161 Excellents x 5) + (69 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 235 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakcroft House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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