Old Wall Cottage Nursing Home

Old Reigate Road, Betchworth RH3 7DR
Submit a Review
9.6 49 Reviews
  • Old Wall Cottage Nursing Home, Betchworth
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Holly Lodge
Holly Lodge
10
Group Logo
Care Homes belonging to Glendale
Glendale
9.7
Group Logo
Care Homes belonging to Farnham Mill Nursing Home
Farnham Mill Nursing Home
9.9
Member Logo
Care Homes belonging to Greys Residential Home
Greys Residential Home
9.8
Member Logo
Care Homes belonging to Camberley Manor
Camberley Manor
9.9
Member Logo
Care Homes belonging to Wray Common Nursing & Residential Home
Wray Common Nursing & Residential Home
9.8
Show Old Wall Cottage Nursing Home on the Map

Care Provided by Old Wall Cottage Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Y & M Care Ltd
  • Person in charge
  • Dorota Serafin (Manager)
  • Admission Criteria
    • 65 & Over Not Emergencies
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Old Wall Cottage Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,600
    • Self-Funded Nursing Care £1,500 – £1,800
    • Self-Funded Nursing Dementia Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,800
    • RESPITE Self-Funded Nursing Care £1,500 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,800
  • (these prices are only a guideline, please contact Old Wall Cottage Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Wheelchair Access
Are you the Owner/Manager of Old Wall Cottage Nursing Home? View your Advertising Options

Old Wall Cottage Nursing Home Reviews (49)

Total of 49, showing 1-20
9.6

Old Wall Cottage Nursing Home has a Review Score of 9.6 (9.580) out of 10, based on 8 reviews in the last 2 years. Over all time Old Wall Cottage Nursing Home has 49 reviews.

Overall Experience

  • 30
  • 15
  • 2
  • 2
  • 0

Date Published

49
5
5
8
41

Review from J R (Friend of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and welcoming to residents' visitors. Residents are always called by their first names and never 'luv, 'dear', etc. Every effort is made to interest residents in activities. The whole home is clean and warm. Staff are very patient with residents who can be stubborn and difficult.

Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home

Thank you for this beautiful review, the team at Old Wall Cottage Nursing Home certainly do work together to enrich their residents' lives and will be very proud to read your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S V (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has always been cared for in a gentle and loving way. He is kept clean and comfortable at all times. The meals and activities are good and the staff involved him as much as possible. We are very happy with his care.

Reply from Sena Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home

Thank you very much for your kind words. Our team is very happy to hear that you were pleased with the care provided to your dad. We will continue to strive to give the best care to all of our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie M (Sister of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident at Old Wall Cottage Nursing Home, for a number of years, until his passing on August 30th. My daughter and I visited him on numerous occasions and always found the staff to be caring and respectful of the people in their care.
I was always kept informed about my brother's
health and well-being, including any little mishaps he might have had. My brother was an ex-stuntman, and could, at times be very single-minded and somewhat difficult to handle, but the staff seemed to have the ability to calm him down, and on most occasions keep him happy.
Our family feel that his stay at Old Wall Cottage, was made as comfortable and happy as possible, under the circumstances, and their care and attention was second to none during his stay there. We loved my brother and obviously wished he was still with us, but we are thankful that during the final years of his life, he was so well cared for and loved by the staff at The Old Wall Cottage.

Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home

Thank you for your review. It was an amazing pleasure to meet your brother and care for him during his time with us at Old Wall Cottage. We know how much you loved your brother and it was lovely to see the smile on his face when you visited. We were lucky to meet you and your daughter and thank you for your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been at Old Wall Cottage for over 8 years and in that time all of the staff took such great care of my Mum, they would always keep me informed if Mum wasn't feeling very well and would give me regular updates on her health. I will be forever grateful for the help and support they have given
our family.

Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home

Thank you so much for taking the time to write this review. It was a pleasure to care for your Mum so it is wonderful to hear that you were happy with the care that we provided.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Daughter of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken into care after several hospital visits. Her medical prognosis was not good, but nearly three years later with their care and attention she is still with us. They inform us of any problems and deal with them immediately.
Thank you so much for your help and support.

Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home

Thank you for your review. It is always a pleasure to care for your Mum and keep the family updated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A (Daughter-in-law of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father-in-law receives is wonderful. The staff go out of their way to ensure he remains stimulated and safe. There is a weekly programme of events with something to suit everyone.
We cannot thank the home enough.

Reply from Mekala Satheeswaran at Old Wall Cottage Nursing Home

Thank you for the lovely feedback. Thank you for trusting us with caring for your relative. We will certainly pass the message on to our staffing team. They will be very pleased to hear this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H T (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad took a while to settle in when he first arrived. We were kept informed of Dad's condition and made aware of any incidents (such as falls) and the deterioration swiftly. The staff were kind and respectful when he passed away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian M (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the second home my mother was in, and without a doubt, the best of the two.
Whilst it did not have the facilities, the first home had a coffee bar, hairdresser etc,
it was care and cleanliness, which is the most important thing. My cousin said when he visited, it was the first home he had
been in that did not smell of urine or disinfectant.
There was always plenty of staff around when I visited, my mother was always clean and tidy, and the staff were very kind to my mother, who walked around the home all day and myself.
Would recommend it to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Son of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Old Wall Cottage for about three years, whilst very poorly, the home and care have been excellent, providing 24-hour care to her. She had a lovely room fit for purpose and all the facilities for her needs. The carers were lovely and catered for all her needs with care
and dignity for a 94-year-old with dementia, and towards the end, sadly, bed bound. The home is set in lovely gardens in a stunning countryside area with plenty of parking and is catered for any visits promptly. Unfortunately, my mother became a resident at the start of the Coronavirus, so I could not see her for some time, but they provided all the strict measures required that were needed during these difficult times. They provide many activities for the residents, albeit my mother was perhaps not able to participate. Food appeared adequate. I can thoroughly recommend the home and the staff to anyone facing this decision.

Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home

Thank you for taking the time to review Old Wall Cottage. It was a pleasure to care for your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Son of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was placed in Old Wall Cottage Nursing Home almost a year ago, after being hospitalised and a couple of months of unsuccessful therapy aimed at getting her back on her feet and has improved greatly in that time.
She arrived underweight, in a confused state, and newly confined to a wheelchair.
She
is now back to her old self due to the treatment she receives.
From my initial meeting with the manager and ongoing contact with all staff, I have been impressed with their friendliness, interest and dedication to the residents.
Many residents have dementia, and Mum does not, but all are treated with the same kindness, respect and good nature.
We didn't choose Old Wall Cottage but feel fortunate that Mum landed in the care of such a terrific bunch.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay M (Friend of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff treat my friend with the utmost care and respect.
On my weekly visit yesterday there was an entertainer in one of the lounges. I was allowed to sit with my friend instead of the usual visit in her room.
It was such an enjoyable hour. The entertainer had a good rapport with the
residents and involved them in his choice of song. Many of the residents joined in the singing or were just tapping along to the music. This was encouraged by the staff who were also singing and dancing along.
This was such good therapy for everyone concerned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul F (Son of Resident) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Old Wall is an exceptional care home. The staff are warm, extremely friendly and highly diplomatic in all the difficult situations they face. My father entered the home following a severe stroke and we could not be happier with the kindness and consideration they gave him. Despite his immobility, they
found a special chair so he could be taken outside during the summer. They showed incredible love and attention as his situation became more complex including advice and help with all the administration and assessment of grants. They equally accommodated visits at any time as our situation became more serious and nothing seemed to phase them. From making sure they played him music he liked to always having had a good conversation with him. In the last weeks we were clearly advised with chats with the nurses and managers and when the end came one of their superb carers had sat with my dad throughout the night. It is outstanding.

Reply from Mekala Satheeswaran, Nominated individual at Old Wall Cottage Nursing Home

Thank you for your lovely review. We are really sad for the loss of your father. I know it's not an easy decision for the family to move their loved ones to Nursing Home. Your appreciation of our team is much valued.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hal A (Son of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive and kind staff; well-organised and clean; communication between care home and relatives is first class; low turnover of staff; plenty of activities regularly available to residents and relatives/friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N R (Brother of Resident) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my brother-in-law moved into the nursing home, the welcome and care he has received has made the transition of leaving his home seem seamless.
Staff are very kind, caring and considerate, they go out of their way to ensure every need is catered for and we have no worries at all. He
has settled in wonderfully and seems very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne H (Friend of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend on a regular basis.
This is a very nice atmosphere in the home and staff are friendly, welcoming and polite.
I understand the food is very good - always important. A nice place to visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul D (Grandson of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff for their caring, patience, dedication, professional personal input and friendliness. Visitors always made to feel welcome. The accommodation is second to none. Cleanliness excellent. Food looked delicious. Nothing was too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen J (Wife of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was moved into Old Wall Cottage Nursing Home in June this year. He has Alzheimer's and other health issues.
After being moved five times in the previous 12 months due to health issues and Covid he arrived in a highly agitated state.
His challenging behaviour was initially problematic
to the home. However, they persevered with medication changes and settling him down and he is now very much improved.
I always find him shaved and in a clean and tidy state. The home is homely and clean and the staff are very caring and professional.
I cannot praise the Old Wall Cottage Nursing Home highly enough for their caring attitude, not just to him but also for being supportive and caring towards me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from White D (Son of Resident) published on 31 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has a real family feel about it and the excellent care provided.
The team at Old Wall Cottage Nursing Home were incredibly supportive during the very stressful and emotional time moving Mum into nursing care.
Since her arrival at Old Wall Cottage Nursing Home, Mum has put on weight as
she enjoys the food and also gets the help she sometimes needs at mealtimes.
The staff really seem to know all the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve H (Son of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment at Old Wall Cottage Nursing Home is excellent. There are plenty of seating areas, as well as lots of outdoor space for residents to go out into. My dad's room is kept clean and tidy, and nothing is ever too much trouble. The staff and management are very committed and have looked after
my dad exceptionally well. I can’t thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rita J (Friend of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lifelong friend has been a resident at Old Wall Cottage for 4-years, and during this time, has always received caring, compassionate understanding from all staff who need medals for the work they do! Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.580)

Overview of Review Score

The Review Score of 9.6 (9.580) out of 10 for Old Wall Cottage Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.780 for Old Wall Cottage Nursing Home is calculated as follows: ( (71 Excellents x 5) + (20 Goods x 4) ) ÷ 91 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Old Wall Cottage Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Old Wall Cottage Nursing Home

What types of Care is Old Wall Cottage Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Old Wall Cottage Nursing Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Old Wall Cottage Nursing Home have?

There are 36 Single Rooms.

What are the Facilities & Services at Old Wall Cottage Nursing Home?

Own Furniture if required, Near Public Transport, Wheelchair Access & Gardens are some of the Facilities & Services.

How far is Old Wall Cottage Nursing Home to the centre of Betchworth?

0.0 mile(s) as the crow flies, distance by road may be significantly further.