The Old Rectory

The Street, Ewhurst, Cranleigh GU6 7PX
Submit a Review
9.8 25 Reviews
  • The Old Rectory, Cranleigh
Situated in the heart of the peaceful Surrey village of Ewhurst, their 36-bed converted country house, set in mature gardens, offers round-the-clock nursing support within a safe, nurturing environment that enables residents to feel both at ease, and at home.

Retaining all of the character of its country house origins, The Old Rectory’s calm and tranquil atmosphere immediately makes an impression on residents and visitors alike.

Each of the bedrooms is fully furnished and features an en-suite toilet, wash basin and complimentary Wi-Fi, with separate shower and bathroom facilities.

However, your room is a place to call your own, so feel free to bring some of your own familiar belongings and furniture with you and make your new home.

Many of the ground floor suites have patio doors that open onto the beautiful gardens, whilst the larger, first-floor bedrooms enjoy far reaching views across the Surrey Hills.

Everything you may need is within easy reach and the friendly staff are on call 24 hours a day to ensure continuity of care, meaning you can relax, safe in the knowledge that you have their personal attention at all times.

Show The Old Rectory on the Map

Care Provided by The Old Rectory

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Andrew Geoghegan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for The Old Rectory

  • Weekly Charges per Person
    • Self-Funded Nursing Care £2,057 – £2,181

  • •   24-hour nursing care (irrespective of increasing care needs)
    •   Weekly visits by a local GP
    •   NHS prescriptions
    •   All meals
    •   Drinks, including alcoholic beverages with lunch and supper (medication permitting)
    •   All activities and group outings
    •   Housekeeping service
    •   Daily postal service
    •   Hairdressing (twice monthly)
    •   Manicure (twice monthly)
    •   Chiropody (once every six weeks)
    •   Telephone (including local and national calls)
    •   WiFi
    •   Newspapers and television.


    Chargeable services available on request:


    •   Private medical treatment
    •   Dentistry
    •   Personal transport (taxis or chauffeur-driven cars)
    •   Staff escort
    •   Physiotherapy(Physiotherapy sessions are held on-site)
    •   Visitor’s lunch or supper.
  • (these prices are only a guideline, please contact The Old Rectory to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Old Rectory Reviews (25)

Total of 25, showing 1-20
9.8

The Old Rectory has a Review Score of 9.8 (9.810) out of 10, based on 25 reviews in the last 2 years. Over all time The Old Rectory has 25 reviews.

Overall Experience

  • 25
  • 0
  • 0
  • 0
  • 0

Date Published

25
10
16
25
0

Review from S T (Respite Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent ten days convalescing following cardiac surgery at The Old Rectory. It was an excellent experience. The staff were caring and kind and gave me a lot of autonomy. The food was excellent and they catered extremely well with my intolerance of gluten and dairy. The nursing home is in a
beautiful setting, all very conducive to helping recovery.

Reply from Adarsh Saini, Registered Manager / Resident Services at The Old Rectory

Dear S T, Thank you for taking the time to share your experience at The Old Rectory. We are truly delighted to hear that your stay with us was positive and that our team could provide the care, support, and autonomy you needed during your recovery. It is wonderful to know that you enjoyed the food and that we could accommodate your dietary requirements comfortably. Your kind words about our staff and the environment mean a great deal to us. We strive to create a welcoming and nurturing atmosphere, and it is heartening to know that we could contribute to your healing journey. We wish you continued health and recovery.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret W (Respite Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent a week at The Old Rectory in Ewhurst. From the moment I arrived I was greeted warmly and made to feel welcome. All members of staff are very professional and I was treated with kindness and respect. Nothing was too much trouble. My visitors were also made very welcome. The rooms are
bright and airy with lovely views of the well-kept grounds. It is a very well-run care home. I thoroughly recommend The Old Rectory and fully intend to return when the need arises.

Reply from Adarsh Saini, Registered Manager / Resident Services at The Old Rectory

Thank you, Margaret W, for sharing your lovely feedback. It was a pleasure to welcome you and ensure you felt comfortable throughout your stay. Our team is committed to providing professional, compassionate care, and we appreciate your praise of our efforts. We're delighted you enjoyed our bright rooms, well-kept grounds, and friendly atmosphere. We look forward to your return whenever you need us. Your recommendation is truly valuable, and we're honored you chose The Old Rectory for your care. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R N (Respite Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time I have stayed at The Old Rectory for convalescence, as I was so pleased the first time. Everyone was so friendly and helpful and could not do enough to please you.
I would recommend this home immensely.

Reply from Adarsh Saini, Registered Manager / Resident Services at The Old Rectory

Thank you sincerely for taking the time to share your review and for choosing The Old Rectory once again for your convalescence. We are truly humbled by your kind words and delighted to hear that your experience during both stays met your expectations. Our team takes great pride in creating a welcoming, supportive environment, and it means a lot to us that their efforts have made such a positive difference in your recovery. Your recommendation is the highest compliment we could receive, and we are deeply grateful for your trust in us. Should you ever need our services in the future, please know we will always be here to welcome you back with the same warmth and care. Wishing you continued health and happiness in 2025 and beyond.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F F (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at The Old Rectory for 2 years now. She has dementia and needs kind support. We have found the staff, without exception to be patient and caring. All enjoy their work and always set about to create a loving family environment for the residents. We are hugely grateful for a local
home from home where she is happy and safe.

Reply from Adarsh Saini, Registered Manager / Resident Services at The Old Rectory

Dear F F, Thank you for your kind review and feedback. We are truly grateful for your thoughtful words about The Old Rectory and our team. It's our privilege to care for your mother, and we are delighted to know she feels happy and safe with us. Creating a loving, family-like environment is at the heart of what we do, and your recognition means a lot to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare P (Daughter of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91 year old father went to The Old Rectory for six weeks following a partial hip replacement due to a fall at home. The care he received from the whole care team, along with the physio rehab that he received was excellent and he was able to return home with the confidence needed to continue living
in his own home.

Reply from Adarsh Saini, Registered Manager / Resident Services at The Old Rectory

Thank you for your thoughtful review and for sharing your father's experience at The Old Rectory. We are so pleased to hear that he received the care and support he needed to regain his confidence and return home safely. Our team is committed to providing compassionate care and rehabilitation that makes a real difference in our residents' lives, and it's incredibly rewarding to know that this was reflected in your father's journey with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Son of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience from day one has been excellent. My father has been cared for to a very high level by a wonderful caring team. He has been treated with dignity and respect. The team have been very accommodating and understanding of his needs. I would wholeheartedly recommend The Old Rectory.
Many
thanks.

Reply from Adarsh Saini, Registered Manager / Resident Services at The Old Rectory

Thank you so much for your kind words and for taking the time to share your experience at The Old Rectory. We are truly grateful for your thoughtful feedback and are delighted to hear that your father has been well cared for by our team. Providing dignified and compassionate care is at the heart of what we do, and it's reassuring to know that our efforts are making a positive difference.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Wife of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Rectory is situated in a very peaceful area and has a really welcoming atmosphere. All the staff are professional and treat both patients and visitors with the utmost respect.
The accommodation is very tastefully furnished and facilities are available suitable for all needs.
My husband has
been in the home since August. I am able to visit daily and am very satisfied with the care he is receiving.

Reply from Andrew Geoghegan, Director / Manager at The Old Rectory

Thank you for your kind words and thoughtful feedback. We are pleased to hear that you find The Old Rectory welcoming and that you are happy with the care your husband is receiving. Our team remains committed to ensuring a safe, respectful, and comfortable environment for all residents and visitors. We sincerely value your trust in us and greatly appreciate your continued support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John H (Son of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at the Old Rectory for over three years. We have had brilliant support as a family with his transition from him living independently alone to a care home environment. I cant say he 'wanted' to move into care, as he believed he was quite capable of being in his own home!
The fact is he could no longer do that without a full time live-in carer. Which he equally did not want. Thanks to the help and understanding of the Old Rectory, Dad (slowly) made his transition and recognises the value of having a specialist team there (24/7) to help him. He has a relatively formal side to his character which must be challenging for some people to deal with, but it is lovely to see his relationships with the different team members at the Old Rectory who have each found their own way to engage effectively with him. You can't make it up with Dad, and it is great to see the enjoyment he gets from each little interaction with the team.

Reply from Adarsh Saini, Registered Manager / Resident Services at The Old Rectory

Thank you so much for your thoughtful and heartfelt review. We deeply appreciate you taking the time to share your father's journey with us. It has been a privilege to support him and your family through this transition, and we're so pleased to hear that he has found value and enjoyment in the care and relationships he has built here. Every individual brings their own personality and needs, and we're committed to finding the best way to connect and support them. Your kind words mean a great deal to our team, and we are honoured to be part of his care and well-being. Thank you again for your trust in us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally M (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was very poorly when she arrived at The Old Rectory, and from that minute the staff could not have been kinder, more caring, or more concerned for her welfare. She has been treated with dignity and huge respect, and all her needs were taken care of, and she was brought back to being much more
like herself. The room is spotless, the food is remarkable, and the nurses are always available if we have any concerns. We wanted our Mum to be at The Old Rectory when she became unable to look after herself with help at home, and so were so happy when she was offered a room. The home is really well run and responds to its community creatively and sensitively. Thank you all.

Reply from Adarsh Saini, Registered Manager / Resident Services at The Old Rectory

Thank you so much for your heartfelt and thoughtful review. We are deeply humbled by your kind words and delighted to hear that your Mum's experience with us has been so positive. It is our utmost priority to provide compassionate care, respect, and dignity to every resident, and it is truly rewarding to know that this has made such a meaningful difference for your family. Your recognition of our staff, cleanliness, and the quality of our meals means a great deal to us. We are grateful for your trust and support and will continue to strive to provide the best possible care and environment for all our residents. Thank you for taking the time to share your experience, it inspires us to keep doing our very best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L G (Daughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at the Old Rectory for 18 months and we a very happy with the care she receives. She is happy and engaging with all the staff. The medical care gives us peace of mind as things are picked up quickly and sorted as well as can be.
It means we can relax as we know our mother is safe
and happy in her environment.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you so much for taking the time to share your positive experience with us. We are truly grateful for your kind words and are delighted to hear that your mother feels safe, happy, and well-cared for here at The Old Rectory. Ensuring a supportive and engaging environment for our residents is always our priority, and it's wonderful to know that this gives you peace of mind. We're also pleased that our team's efforts in providing attentive care and prompt medical attention have made a difference. Thank you again for your feedback and for trusting us with your mother's care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Val H (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looks better now than she has done for years as she is being well cared for, has delicious nutritious food, regular medication and frequent physiotherapy to support her physical needs. She has daily opportunities to meet up with other residents for drinks, meals and activities and this social interaction
is so important for her mental stimulation. The staff at The Old Rectory are all lovely with Mum and treat her with respect, care and kindness. She has formed friendships with staff through chatting as they go about their work and is genuinely interested when staff share some of their family background with her. My experience of visiting Mum is always positive, staff greet me with courtesy and are always cheerful and friendly. We are very lucky that The Old Rectory could offer Mum a room and provide the care that she needs now. Needless to say Mum is very happy living here.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Dear Val, thank you so much for your heartfelt review. We're delighted to hear that your mum is enjoying her time at The Old Rectory. Our team takes great pride in providing excellent care, nutritious meals, and engaging activities to support both the physical and mental well-being of our residents. We're pleased that your mum has formed meaningful connections with both the staff and other residents. Your positive experience and kind words truly mean a lot to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon T (Son of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (in her early 90s ) was about to have a knee replacement. At the last minute we decided that her going into respite care for a week after the operation would help her recovery. Despite the last-minute request The Old Rectory were very responsive and did everything they could to find her a room.
My mum could not speak higher of her experience - the staff were extremely friendly and very good at their jobs. Food was excellent. The house and her room was lovely. During her stay my mum was in a lot of pain which the staff handled so brilliantly. Thank you to all the management and team for making her stay as good as it could have been.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Dear Simon, Thank you so much for sharing your positive experience with us. We are delighted to hear that your mum had such a wonderful stay at The Old Rectory. Our team strives to provide the best care possible, and it's heartening to know that our efforts made a difference during her recovery. We're especially glad to hear that the staff's friendliness and professionalism, as well as the quality of the food and accommodations, met your expectations. Your kind words mean a lot to us, and we will pass on your appreciation to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R P (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent over four months at The Old Rectory, and it was a wonderful and amazing experience for her. She went there for convalescent care after surgery, and the team did a fantastic job. Every staff member, from reception, cleaning, and catering to care, nursing, physio, and management, was exceptional.
The manager is always accessible, actively engaging with everyone, which reflects the team's supportive and collaborative nature. The kindness, compassion, care, dignity, and respect they provide are unsurpassed. There are a variety of food options available and a range of activities throughout the month. I would recommend this home to anyone seeking nursing and convalescent care in a place that truly feels like home.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for your positive review of The Old Rectory. We are delighted to hear that your mother had such a wonderful experience during her convalescent care. It is gratifying to know that our team's dedication and compassionate care made a difference in her recovery. We strive to create a supportive and homely environment, and your kind words affirm our efforts. Your recommendation means a lot to us, and we will continue to provide exceptional care to all our residents. Thank you once again for sharing your experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Son of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Rectory has, in my view a first-class reputation. This is shown by the quality of service from both medical and ancillary staff. Always pleasant, attentive and professional in their dealings with customers and visitors.
My father has been very well looked after. My mother was here years ago
and received the same high standard of care.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for your kind words and for taking the time to share your positive experience with The Old Rectory. We are delighted to hear that both your father and mother have received such high-quality care from our dedicated staff. Your feedback is truly appreciated and motivates us to continue providing the best possible service to our residents and their families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been at The Old Rectory, her health and well-being have improved immeasurably. She was made to feel welcome and valued from the outset. Staff and the manager took the trouble to find out what is important to her and how best they could help her adjust to her new home and a different
way of living. They are not only kind and thoughtful, but the care they provide demonstrates they have in-depth and insightful understandings of the needs of older people.
Family members are also made to feel welcome and supported. It is reassuring to know that my mother is living in such a beautiful, clean and secure environment surrounded by people who really care about her. The Old Rectory has a comforting family feel, where the days' events fit in around the needs of the residents - a lesson many corporate-run care homes could learn from. It is little wonder my mother decided on the day she arrived that she didn't want to be anywhere else.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you so much for your heartfelt review. We are delighted to hear that your mother's health and well-being have improved since she moved to The Old Rectory. It's wonderful to know she felt welcomed and valued from the very beginning. Our team takes great pride in providing personalised care and creating a warm, supportive environment for both our residents and their families. Your kind words about our staff, the care provided, and the overall atmosphere are deeply appreciated. We remain committed to maintaining a beautiful, clean, and secure environment where our residents feel at home. Your feedback motivates us to continue delivering the highest standard of care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Basil B (Respite Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent overall. Everyone is caring and willing to help. Very good food and very well managed.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for your wonderful review! Were delighted to hear that you had an excellent experience with us. Your kind words and rating about our caring staff, quality food and well-managed facilities are greatly appreciated. We're committed to maintaining these high standards and look forward to continuing to provide you with exceptional service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glynise N (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall which resulted in a fractured pelvis, we were advised that mum, aged 102, would need more care than we could provide at home and we set out to find a residential home for her. After looking at several in the area we chose The Old Rectory, as it is small and homely, welcoming, warm and clean
throughout. All the staff are very friendly and nothing is too much bother for them, mum is well cared for and is very happy there. Her room is always clean, whatever time of day we visit. The food is plentiful and excellent quality with alternatives always available. Activities are on offer in the afternoons for any who wish to join in but there is no pressure to go. We have not regretted our decision and would not hesitate to recommend them.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for taking the time to share your experience with us. We are genuinely delighted to hear that your mother is happy and receiving excellent care at The Old Rectory. Providing a warm, homely environment where residents feel comfortable and supported is central to our mission, and we're pleased that your family chose us for your mother's care. We're thrilled to hear that our staff's dedication to providing exceptional care has positively impacted your mother's well-being. Maintaining a clean and welcoming environment is a top priority for us, and we're glad you've noticed our efforts in this area. Your compliments regarding the quality and variety of our food, as well as our engaging activities program, are greatly appreciated. We strive to offer a diverse range of enjoyable experiences for our residents while respecting their individual preferences and choices.


Your trust and confidence in our team mean a lot to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Norman P (Husband of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The attraction of The Old Rectory is its commitment to provide a home for those that must relocate. The location is attractive with a country home set in a large, well-maintained garden. There is an easily accessible car park. The building was converted from a church rectory and extended, all the rooms
have a distinct individuality without a clinical ambience.
Residents have the option to bring items from their own homes to make the rooms look and feel familiar. The food is flavorful and nutritionally balanced. The management and staff include qualified nurses and carers – all make every effort to see to the welfare of the residents. An effort is made to create a family atmosphere among the residents. There are frequent, diverse in-house activities, i.e. quizzes, visiting entertainers or classes, that the residents may choose to attend. Special festive days, such as Christmas, are celebrated lavishly. Residents are provided a supportive, friendly and homely community.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you so much for taking the time to share your positive experience at The Old Rectory. We are truly grateful for your detailed and thoughtful review, highlighting the aspects that make our facility special, from the individuality of our rooms to the quality of our food and the dedication of our staff. Your recognition of our efforts to create a warm, family-like atmosphere and provide a variety of engaging activities for our residents is particularly heartwarming. We are committed to maintaining the high standards you’ve experienced and appreciate your acknowledgement of our work in all the categories you rated. Your feedback is invaluable to us and we look forward to continuing to provide a supportive and homely community for all our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G P (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Rectory is a very caring, friendly and happy environment and provided a warm welcome to my mother who was relocating to this area. They put a lot of effort into providing entertaining activities for residents and put on a wonderful Christmas Day. All the staff throughout the home are friendly,
caring and professional. My mum speaks highly of the food she receives. I don't think we could find a better home for Mum.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you so much for taking the time to share your experience with The Old Rectory. We are pleased to hear about the positive impact our environment and activities have had on your mother, especially during her transition to this area. Our team is dedicated to providing the best care and creating a warm, engaging atmosphere for all our residents, so your feedback is incredibly valuable to us. We're delighted to know that your mother enjoys the food and feels well-treated here. It is our continuous goal to maintain high standards in all the aspects you've kindly rated. Thank you again for choosing The Old Rectory for your mother's care; we're honoured to be considered a good home for her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham Q (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, welcoming and professional. My father is very comfortable at The Old Rectory and I am always made to feel welcome. A very relaxed environment with the feel of a country house hotel. The staff always make a big effort to celebrate Christmas, New Year, national events and birthdays.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for your wonderful review and the five-star ratings across all categories! We are pleased to hear that your father feels comfortable at The Old Rectory and that our efforts to create a relaxed, country-house hotel-like atmosphere resonate with you and your family. Your kind words about our staff and the special celebrations we organise mean a lot to us. It's our aim to make every resident and their loved ones feel welcome and cared for. We look forward to continuing to provide an enjoyable and dignified experience for your father and all our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for The Old Rectory is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for The Old Rectory is calculated as follows: ( (239 Excellents x 5) + (54 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 294 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Old Rectory is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about The Old Rectory

What types of Care is The Old Rectory registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Old Rectory provide?

Palliative Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does The Old Rectory have?

There are 36 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Old Rectory?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Old Rectory to the centre of Cranleigh?

2.1 mile(s) as the crow flies, distance by road may be significantly further.