The Old Rectory

The Street, Ewhurst, Cranleigh GU6 7PX
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9.8 26 Reviews
  • The Old Rectory, Cranleigh
Situated in the heart of the peaceful Surrey village of Ewhurst, their 36-bed converted country house, set in mature gardens, offers round-the-clock nursing support within a safe, nurturing environment that enables residents to feel both at ease, and at home.

Retaining all of the character of its country house origins, The Old Rectory’s calm and tranquil atmosphere immediately makes an impression on residents and visitors alike.

Each of the bedrooms is fully furnished and features an en-suite toilet, wash basin and complimentary Wi-Fi, with separate shower and bathroom facilities.

However, your room is a place to call your own, so feel free to bring some of your own familiar belongings and furniture with you and make your new home.

Many of the ground floor suites have patio doors that open onto the beautiful gardens, whilst the larger, first-floor bedrooms enjoy far reaching views across the Surrey Hills.

Everything you may need is within easy reach and the friendly staff are on call 24 hours a day to ensure continuity of care, meaning you can relax, safe in the knowledge that you have their personal attention at all times.

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Care Provided by The Old Rectory

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Andrew Geoghegan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for The Old Rectory

  • Weekly Charges per Person
    • Self-Funded Nursing Care £2,057 – £2,181

  • •   24-hour nursing care (irrespective of increasing care needs)
    •   Weekly visits by a local GP
    •   NHS prescriptions
    •   All meals
    •   Drinks, including alcoholic beverages with lunch and supper (medication permitting)
    •   All activities and group outings
    •   Housekeeping service
    •   Daily postal service
    •   Hairdressing (twice monthly)
    •   Manicure (twice monthly)
    •   Chiropody (once every six weeks)
    •   Telephone (including local and national calls)
    •   WiFi
    •   Newspapers and television.


    Chargeable services available on request:


    •   Private medical treatment
    •   Dentistry
    •   Personal transport (taxis or chauffeur-driven cars)
    •   Staff escort
    •   Physiotherapy(Physiotherapy sessions are held on-site)
    •   Visitor’s lunch or supper.
  • (these prices are only a guideline, please contact The Old Rectory to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Old Rectory Reviews (26)

Total of 26, showing 21-26
9.8

The Old Rectory has a Review Score of 9.8 (9.814) out of 10, based on 26 reviews in the last 2 years. Over all time The Old Rectory has 26 reviews.

Overall Experience

  • 26
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Review from Graham Q (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, welcoming and professional. My father is very comfortable at The Old Rectory and I am always made to feel welcome. A very relaxed environment with the feel of a country house hotel. The staff always make a big effort to celebrate Christmas, New Year, national events and birthdays.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for your wonderful review and the five-star ratings across all categories! We are pleased to hear that your father feels comfortable at The Old Rectory and that our efforts to create a relaxed, country-house hotel-like atmosphere resonate with you and your family. Your kind words about our staff and the special celebrations we organise mean a lot to us. It's our aim to make every resident and their loved ones feel welcome and cared for. We look forward to continuing to provide an enjoyable and dignified experience for your father and all our residents.


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Review from Angela M (Respite Resident) assisted by family/friend published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was very kind and helpful. The food and drink were all very good and we had a very memorable New Year celebration. I would recommend to anyone.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for sharing such a glowing review and for the good ratings in every category. We are thrilled to hear that your New Year celebration with us was memorable. Our dedicated team is committed to providing exceptional care, support and hospitality, so it's incredibly rewarding to know that you thoroughly enjoyed your time during your stay.
Your recommendation is highly valued and it motivates us to maintain and further elevate the quality of our services.


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Review from Neil P (Respite Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent three weeks at The Old Rectory to receive fairly intensive daily nursing care while my partner went on a respite holiday. The whole nursing and care and support and catering team were all extremely attentive, caring, encouraging, professional and committed during my stay and were always prepared
to go the extra mile - an absolutely wonderful team! Extremely impressive!


In addition, The Old Rectory has a large and absolutely beautiful garden which I use every day for several hours. My room was large and very comfortable and kept very clean. The quality and choice of food was first-class. The team were also superb at looking after my visitors. Whenever I needed anything a bit unusual the brilliant Home Manager made it happen for me effortlessly and mostly instantaneously. I am sure I will be back!


Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for dedicating time to express your thoughts and provide feedback regarding your experience at The Old Rectory. We sincerely value your kind words and are delighted to learn that you perceive our care as of high quality, professional, and compassionate. Our committed team takes pride in consistently delivering genuine care to all our residents. Your feedback motivates us to continue providing excellent service.


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Review from Alan C (Friend of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a regular visitor to my friend at The Old Rectory, it is always heartwarming to see that he is happy and receiving excellent care. My friend had always been looked after very well and the team seemed to be genuinely helpful, caring and well-managed. The exceptional level of care and the dedicated
staff, along with the lovely surroundings make The Old Rectory a wonderful place for my friend. He is indeed fortunate to be here and seems quite comfortable.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for taking the time to share your thoughts and feedback on your experience at The Old Rectory. We greatly appreciate your kind words and are pleased to hear that you found our care to be of high quality, personalised, and compassionate. Our dedicated team takes pride in consistently delivering genuine care to all our residents.


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Review from N K (Son of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted by the high quality, individual, and compassionate care provided to my father at The Old Rectory. Their care is genuine and consistent, delivered by a very high-quality, multidisciplinary team. I wouldn't hesitate to recommend this to others.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for taking the time to share your thoughts and feedback on your experience at The Old Rectory. We greatly appreciate your kind words and the trust you placed in us to provide care for your father.
We are thrilled to hear that you found our care to be of high quality, individualised, and compassionate. Our dedicated team takes pride in delivering consistent and genuine care to all our residents.


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Review from Marcia A (Respite Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I think of The Old Rectory I think of smiles and efficiency. Everyone there is smiling and several people have told me they would not want to work anywhere else. The residents I have spoken to are all happy to live there and visitors like me are delighted to be looked after with kindness. I have
painful leg ulcers. I always look forward to the delicious food, especially the puddings and homemade soup. When the help button is pressed someone always comes almost immediately even late at night. When help is needed with dressing or showering the carers are kind and discreet.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for The Old Rectory is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for The Old Rectory is calculated as follows: ( (250 Excellents x 5) + (55 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 306 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Old Rectory is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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