Parkside Nursing Home

Park Road, Banstead SM7 3DL
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9.4 34 Reviews
  • Parkside Nursing Home, Banstead
Parkside Nursing Home is situated in a pleasant residential area of Banstead, close to community life but with scenic and pleasing surroundings.

Care plans are set up with a focus on making a long-term and positive difference, maximising independence and incorporating innovative nursing techniques.

Relatives are made to feel welcome upon visiting, with a person-centred approach that takes on board the perspective of all involved.

Parkside Nursing Home has a wide variety of rooms of different types and sizes, available with on suite showers. Secured Courtyard garden - conservatories with raised flower beds adds to the beauty and security of the home.

Owners are proud of their Vibrant Assisted Living studios with registered nursing care.

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Care Provided by Parkside Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 34 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Josie Anod (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Parkside Nursing Home Reviews (34)

Total of 34, showing 1-20
9.4

Parkside Nursing Home has a Review Score of 9.4 (9.390) out of 10, based on 21 reviews in the last 2 years. Over all time Parkside Nursing Home has 34 reviews.

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Date Published

34
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Review from R S (Husband of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident for about a year now. Her care is first class from the carers who look after her and the new manager is a great organiser and also very caring. I visit my wife as often as possible and she tells me she is happy with her care but she has two small concerns. She feels the food
could be of a higher standard and better quality with more choices and variety and at times it's too spicy and salty. She also tells me that the activities other than the weekend could be improved. Overall she is very satisfied and together we thank you for all you are doing.

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Review from Vim N (Son of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Parkside. From the initial call to be informed that there is a bed available for her to help with settling her in, the manager and her colleagues are just awesome. They are the ultimate professional and caring staff. They have helped my mum and us (my sis, uncle, and family)
with so much to ensure Mum has all the help she needs. I can't commend them enough.

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Review from John W (Son of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad settled well. The manager and the team made great efforts to quickly find out about him. Consequences: ensured switch went well; continuing engagement has been so Dad-centred, he now has far better stimulation and contentment. Impressed by cleanliness overall, e.g. saw the prompt and discrete,
effective, assistance dealing with incontinence and the aftermath of our dad. The visitor loo is spotless. Plus environment, with staff and manager team really 'together', and plenty of tea available - Dad-critical! Plus visitors are well supported e.g.fantastic to see staff engaging with two small children so that their mum could have better mother/daughter time with her mum. Plus Dad's room is nice. Great touch: redecorated for his arrival. But building ageing. The manager is doing all she can to deliver within significant operational constraints. There is some concern that aspects of the physical environment could unreasonably affect views others might have about the care of residents. To be clear, I, and mine, are really glad Dad is at Parkside.

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Review from Janet G (Wife of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found staff and carers were thoughtful and kind. My husband was happy in their care and they also liked him. His room was looking onto the garden which he loved. They were also kind to visitors.

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Review from Michael B (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well looked after in her time at the home. The staff were very caring and considerate, she was happy and content. Although the building and decor may be tired, none of that matters when the care is excellent. The staff seem to treat all residents with care and dignity. Certainly not
a job I could do.

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Review from Diana B (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother couldn't be in a better place or have better care. The staff are so kind and look after every resident with kindness and respect. I am so pleased I found Parkside Nursing Home.

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Review from David S (Friend of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the recovery my friend is showing, due I know to the care and consideration shown by all staff. No praise is too high for them! Long may they keep up the good work.

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Review from Laura C (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at the home until his death on the 30th of September. My father and all our family were treated like a family at Parkside. Nothing was too much trouble even when Dad was unconscious he was shaved, washed and dressed and the staff would still talk to him. When Dad departed again
he was shaved, washed and dressed ready for his final journey. We have been welcomed back and the manager came to his funeral to represent the home. We were so touched and will be forever indebted to all the wonderful staff here.

Reply from Jacqui Fleming, Registered Manager at Parkside Nursing Home

Thank you so much for your lovely message. It was an absolute honour to care for your father and to get to know you and your mum. We firmly believe that we are here to care for residents and their families so your review is really important to us. I will share your kind words with my team. Thank you for taking the time to write this review.


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Review from Paul D (Son of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding! Very compassionate environment. Friendly and supportive staff who have helped my mum and my family enormously.
Good rooms, communal area, and activities and the food is good, really very impressed.
The most important thing, as in life, is the people! Engaging, warm, considerate and supportive,
everything you need during this quite stressful period. Thanks very much.

Reply from Jacqui Fleming, Registered Manager at Parkside Nursing Home

Thank you so much for such a lovely review it really does make everything worth while. I feel I have a very special home and have loved managing the home these last four months. It is an absolute pleasure to care for your dad and know that you are happy with the care and environment. I will show my staff this review.


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Review from David B (Husband of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Parkside 12 months and I have been very pleased with the wonderful patient care and support all staff give her.
She has been a problem at times but patience and loving care are watchwords of Parkside.

Reply from Jacqui Fleming, Registered Manager at Parkside Nursing Home

Many thanks for taking the time to write this review it is incredibly kind. It is wonderful to have such lovely feedback and it is a pleasure to look after and support your wife.


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Review from L W (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here since September 2021. I feel she is very happy here and I feel the same. The staff, in my opinion, are first class and I have no complaints.

Reply from Jacqui Fleming, Manager at Parkside Nursing Home

Many thanks for your kind words, it is an absolute pleasure to care for your mum. I will share this with my team.


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Review from Lynda D (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel hugely grateful to the care my father received during the last weeks of his life at Parkside. The quality of end-of-life care my father and our family received was exceptional in all the ways that were most important. The manager invited feedback and promptly followed up our questions and concerns.
The nursing care was of a very high standard, the nurse on duty kept us informed of any changes or concerns. We always felt welcome to visit at any time including my niece and her young children. The home has a family feel, most of the staff having worked there a long time.
The manager was always available, responsive, and inspired our confidence. It was a difficult transition for my father but his concerns were listened to and responded to with care and respect. The support we all received meant we could focus on spending quality time with him in the last weeks of his life.

Reply from Jacqui Fleming, Registered Manager at Parkside Nursing Home

It's not often I am lost for words but I cannot begin to tell you how wonderful it is to hear your lovely words. It was an absolute pleasure to care for your dad at such an important time in his life and I am so glad that you felt supported. I feel very lucky to have an amazing team and for sure this is the best nursing home I have managed. To hear the impact of our actions when caring for your lovely father makes it all worthwhile.
Thank you so much for taking the time and thinking of us, it is overwhelming and I cannot wait to share this review with my team.


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Review from K D (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed by the compassion and kindness shown by every member of the staff who I encountered when there, visiting my mum.
The individual attention and care is remarkable: the apt pictures on the doors of each patient represent real interest in each individual. On Mum's arrival, I was telephoned
for pointers in Mum's life, reminiscences Mum would enjoy chatting over.
Planned activities are varied: I would wholeheartedly recommend Parkside to anyone.

Reply from Bibiana Kralovenska, Senior Administrator at Parkside Nursing Home

Thank you so much for taking the time to write this review and share your experience of my care home. The home has gone through huge changes in the last four months and I am incredibly proud. To get this review means the world as it means we are delivering great care.


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Review from D W (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new manager has come in with an abundance of energy and ideas. Things have improved practically and visually. I also feel the staff are happier. Every effort is being made to make changes that will benefit everyone, staff and residents.

Reply from Jacqui Fleming, Registered Manager at Parkside Nursing Home

Thank you so much for such lovely comments, it really means so much to us all. We have all worked so incredibly hard to turn this home around and I am so glad that this has been noticed. I am very proud to be the registered manager of Parkside Nursing Home and believe I have a wonderful team so this review just confirms how I feel. Thank you once again.


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Review from P S (Power of Attorney of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and always ready to help. The home is well-run and very clean. Meals could be warmer when served to residents and I think could be monitored before taking plates back as often patients eat very little and that does not seem to be registered. Also would be nice to see warm
meals on occasion in the evening apart from sandwiches. The staff I find are very willing and friendly. This lady and myself have been partners (living apart)s for 25 years.

Reply from Jacqui Fleming, Registered Manager at Parkside Nursing Home

Many thanks for your comments which have been noted. We aim to provide food that residents enjoy with many preferring a lighter evening option however this is certainly very valuable feedback and will be discussed with my team.


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Review from Lorraine S (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last few months, lots of improvements and looking much fresher. The new manager is very good. The head of activities is amazing.

Reply from Jacqui Fleming, Registered Manager at Parkside Nursing Home

Thank you so much for the lovely review and for noticing the changes that have taken place which we are all very proud of. I am loving being the new registered manager at Parkside and I agree with you about all of my staff and activities person.


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Review from Christine J (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed the final six weeks of his life in Parkside. Firstly, the nursing care from all members of the care team was excellent.
They also took time to care for us too - always available to chat and update us.
All senior members of the staff made themselves available.
Excellent communication.
Nothing was too much trouble.
I would recommend Parkside, especially if nursing care is required.

Reply from Jacqui Fleming, Senior Administrator at Parkside Nursing Home

Thank you so much for your review at such a sad time. It was an absolute honor to care for your dad at such an important time in his life and to get to know you all. He is greatly missed.


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Review from Philip S (Son-in-law of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming staff.
Always clean.

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Review from E K (Relative of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new manager has changed this home amazingly. Not just the decor, but the staff have been so motivated by her example. I look forward to the next CQC report. I am sure it will be an improvement.
Well done to all the staff.

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Review from J D (Wife of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On arrival when visiting, staff are very friendly and welcoming. The medical nurses are very helpful and keep me informed on my husband's condition. Carers are attentive and helpful, sometimes under pressure when short-staffed, then not always quick to respond when a patient needs the toilet - accidents
happen!
Food and service are very good. Overall the home is being decorated and updated making improvements for the better all round. The management are very helpful, would recommend to other people to go there.

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Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for Parkside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.390 for Parkside Nursing Home is calculated as follows: ( (149 Excellents x 5) + (72 Goods x 4) + (16 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 249 Ratings = 4.39

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parkside Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Parkside Nursing Home

What types of Care is Parkside Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Parkside Nursing Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Parkside Nursing Home have?

There are 32 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Parkside Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Parkside Nursing Home to the centre of Banstead?

0.5 mile(s) as the crow flies, distance by road may be significantly further.