All Fees are subject to a full assessment by the care home
Priory Court has a Review Score of 9.6 (9.602) out of 10, based on 27 reviews in the last 2 years. Over all time Priory Court has 149 reviews.
Review from W A (Son of Resident) published on 3 March 2025
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Overall Experience
2.0 out of 5
Reply from Home Manager, Home Manager at Priory Court
We are sorry to hear about your experience, which differs from the typical positive feedback we receive. We take comments such as this extremely seriously and have passed on your feedback to the Management team who have already learnt from and taken actions. If there is anything else we can do, please do not hesitate to contact us directly.
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Review from Jane G (Daughter of Resident) published on 31 January 2025
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4.0 out of 5
Reply from Home Manager at Priory Court
Thank you for taking the time to share your lovely feedback, Jane, we're so glad your mother enjoys living at Priory Court and taking part in the activities and entertainment. It's great to hear that you feel assured in her care!
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Review from Jean A (Resident) published on 31 January 2025
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5.0 out of 5
Reply from Home Manager at Priory Court
Thank you so much for your review, Jean, we're delighted that you get along so well with our team and find their approach to be friendly and understanding. We really hope you're happy in your home at Priory Court - we're so lucky to have you!
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Review from F M (Daughter of Resident) published on 28 January 2025
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5.0 out of 5
Reply from Priory Court, Home Manager at Priory Court
We're so pleased to hear that Mum has had such a positive experience and we really appreciate you sharing your review with us, thank you! We know that it can be a difficult transition for new residents and their families but we're so happy to see that Mum has settled in well and likes her new home at Priory Court. It's great to hear that this has given your family some peace of mind. We hope you all had a wonderful Christmas and a happy new year!
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Review from Margaret D (Respite Resident) published on 20 January 2025
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5.0 out of 5
Reply from Home Manager, Home Manager at Priory Court
Thank you for your review, we know how important individuality is for our residents and we appreciate your feedback on our person-centred approach! We hope you're happy in your home at Priory Court!
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Review from C F (Friend of Resident) published on 2 January 2025
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5.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Priory Court
Thank you for your kind review. We're pleased to hear that you've found our reception staff friendly and helpful and that your friend is well looked after at Priory Court. It's wonderful to know that her room feels spacious, light and clean, as we take great care to create a comfortable and welcoming environment for all our residents. Your feedback is greatly appreciated.
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Review from A B (Daughter of Resident) published on 24 December 2024
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5.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Priory Court
Thank you so much for your kind and heartfelt review. We are deeply touched to hear that your mother experienced the family atmosphere and compassionate care we strive to provide at Priory Court. Supporting residents and their families throughout every stage of their journey, especially during such significant moments, is at the heart of what we do. It was a privilege to care for your mother and ensure she remained surrounded by familiar faces and comfort. Your gratitude means the world to us. Thank you for sharing your experience.
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Review from J H (Wife of Resident) published on 25 November 2024
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5.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Priory Court
Thank you so much for your wonderful review! We're thrilled to hear that you felt so welcomed and enjoyed your time at our new event. It's heartening to know that the community team and the hospitality offered made a positive impression. We truly value creating a warm, inclusive atmosphere, and your kind words motivate us to keep providing such experiences. We can't wait to see you at the next one!
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Review from P M (Daughter of Resident) published on 30 September 2024
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5.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Priory Court
Thank you so much for your kind review. We're delighted to hear that you feel reassured knowing your loved one is well cared for at Priory Court. It means the world to our team to know we're making a positive difference. If there's anything more we can do, please don't hesitate to let us know!
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Review from Anita R (Niece of Resident) published on 26 September 2024
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5.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Priory Court
Thank you so much for your kind words and recommendation. We're truly grateful that you feel your aunt is well cared for and safe with us at Priory Court. Our team is dedicated to providing the highest level of care, and it's heartwarming to know that the family atmosphere we strive for has made a positive impact. Your support means the world to us.
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Review from William T (Brother of Resident) published on 14 August 2024
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5.0 out of 5
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
Thank you for sharing your positive experience with Priory Court. We're so pleased to hear that your sister has felt well cared for and supported during her stay. Our team is dedicated to providing attentive and compassionate care, day and night, and it's wonderful to know that this has made a difference for her.
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Review from Vicki W (Daughter of Resident) published on 27 May 2024
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5.0 out of 5
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
Thank you so much for sharing your experience with us. We are delighted to hear that Priory Court has been an excellent choice for your mother. Providing a high level of nursing care while promoting independence is at the core of what we do, and we are glad to hear that this has been reflected in your mother's experience.
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Review from J G (Respite Resident) assisted by family/friend published on 26 April 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Priory Court
Thank you for sharing your experience at Priory Court Care Home. Providing delicious and nutritious meals is important to us and we're delighted that you enjoyed them. We appreciate your feedback regarding the activities and the application of Farrow Wraps. We strive to provide a range of engaging activities for our residents, we apologise for any inconvenience caused by the lack of an activities sheet during your first week. Your suggestion to keep information regarding Farrow Wraps in the room is valuable and we certainly take it into consideration to improve our communication and service. We're committed to ensuring the safety and comfort of all our residents, and feedback like yours helps us in our continuous efforts to provide the best possible care. Thank you again for sharing your thoughts with us. If there's anything else we can do to enhance your experience at Priory Court Care Home, please don't hesitate to let us know.
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Review from Caroline A (Daughter of Resident) published on 20 March 2024
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5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Priory Court
Thank you for your glowing review of Priory Court Care Home! We're thrilled to hear that you find our home beautiful, welcoming, and peaceful. Our dedicated staff strive to create a warm and caring atmosphere for both residents and visitors alike, and we're delighted that you've experienced their kindness firsthand. Maintaining a clean, bright, and tidy environment is a top priority for us, and we're pleased that you've noticed our efforts. Our dedicated lifestyle team are committed to providing engaging activities to enhance the well-being of our residents. Your appreciation means a lot to us, and we'll be sure to pass on your kind words to our manager and the entire team.
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Review from P B (Sister of Resident) published on 18 March 2024
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5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Priory Court
Thank you for sharing your positive experience with Priory Court! We're thrilled to hear that your sister has settled in quickly and is experiencing positive changes, including improved appetite and well-being. Our team at Priory Court is dedicated to providing a welcoming and supportive environment for all our residents, and we're glad to know that you found our reception area clean and inviting, with helpful and friendly staff. We appreciate your kind words about our staff, including our nursing, administrative, and management teams. It's heartening to hear that you had a pleasant experience meeting our management, as fostering open communication and transparency is important to us. Your feedback means a lot to us, and we're committed to maintaining the high standards of care and service that you and your sister have experienced at Priory Court.
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Review from C M (Daughter of Resident) published on 7 March 2024
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5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Priory Court
Thank you for sharing your positive experience with Priory Court Care Home. It's wonderful to hear that your decision to choose Priory Court was influenced by personal recommendations and that your initial interactions with the manager left a positive impression. We're delighted to learn that the entire staff, across various roles, have been consistently polite, efficient, and caring, reflecting a commitment to providing excellent care to both residents and their families. It's heartening to know that your mother's room is lovely, the food meets expectations, and the overall atmosphere in the home is cheerful, bright, and happy. We appreciate your satisfaction with everything at Priory Court Care Home. If there are ever any specific concerns or if you have further feedback to share, please feel free to communicate with us. We're dedicated to maintaining a high standard of care and ensuring a positive experience for residents and their families at Priory Court.
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Review from P R (Resident) published on 6 March 2024
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3.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Priory Court
Thank you for sharing your experience with Priory Court Care Home. We're pleased to hear that you've found the level of care to be of high quality and that the staff are friendly and approachable. It's reassuring to know that the care extends to the daily cleaning of rooms, with sheets and pillowcases changed regularly. The provision of snacks on request adds a thoughtful touch to the overall experience. We appreciate your feedback and we are committed to maintaining and improving our services to meet the needs and expectations of our residents.
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Review from Dorothy J (Resident) published on 1 February 2024
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5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Priory Court
Thank you very much for taking the time to share your positive feedback about Priory Court. We are thrilled to hear that you found our services to be excellent. Providing top-notch care and creating a positive experience for our residents is our utmost priority.
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Review from Jean B (Resident) published on 26 January 2024
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5.0 out of 5
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
We're thrilled to hear that you are pleased to be at Priory Court. Your satisfaction is our utmost priority, and we're committed to ensuring that you feel comfortable during your time with us.
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Review from Pamela W (Resident) published on 26 January 2024
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5.0 out of 5
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
We are delighted to hear that you are very happy at Priory Court and appreciate you taking the time to share your positive feedback. Ensuring residents have a fulfilling and engaging experience is a top priority for us.
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The Review Score of 9.6 (9.602) out of 10 for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.602 for Priory Court is calculated as follows: ( (222 Excellents x 5) + (67 Goods x 4) + (18 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 314 Ratings = 4.602
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Priory Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Mar 2023
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Job Title: Home Manager
Hello there, My name is Rommel and I'm the Home Manager of Priory Court. I am proud of the wonderful team we have here taking care of our residents, their families and friends. I enjoy my job as no two days are the same! Please feel free to drop by for a chat or visit.
Job Title: Deputy Manager
Joined: 2024
My name is Biba Mijalceva, and I am the newly appointed Deputy Manager at Priory Court Care Home.
I bring nearly 20 years of experience working with individuals living with acquired or traumatic brain injury, as well as neurological conditions in a hospital setting.
Throughout my career, I have progressed from a junior nurse to a senior nurse, ward sister, and ward manager, honing my knowledge, clinical skills, and abilities.
Before joining the Future Care Group, I served as a Deputy Manager for over 6 years in a privately funded residential care home. My professional journey has equipped me with a deep passion for my work, and I am always ready to face challenges.
I place a high value on honesty and transparency, believing in an open-door policy. In caring for our residents, I prioritise understanding, empathy, and an open mind. I am open to ideas that can enhance and make a positive difference in the lives of our community.
I am thrilled to be a part of the warm and caring family at Priory Court. I am eager to contribute to enhancing the daily lives of our residents and look forward to the journey ahead.
Job Title: Administration Manager
Joined: 2018
My name is Debbie and I work at the front desk at Priory Court. I assist with both, reception and administration, and am always happy to help people.
I enjoy chatting to and getting to know the families of the residents and the residents themselves. Being able to improve their lives provides me with a great sense of fulfilment.
I love animals and have quite a few pets.
Job Title: Receptionist
Joined: 2022
My name is Sue and I recently joined Priory Court Care Home as a Receptionist.
I have really enjoyed getting to know the residents and meeting and greeting their families and friends.
I have a very varied role, no two days are the same!
Priory Court Care Home has a great team which I’m delighted to be a part of.
Job Title: Lifestyle Lead
Joined: 2022
My name is Fiona, and I joined the team in November 2022 as a Lifestyles Assistant. When the role of Lead became available, I immediately put my name forward as I wanted to step up in making a difference and supporting the residents, enabling them to have fun and engage in activities.
I have worked in the care sector for the past 30 years as a carer, and then I became a team leader and medication technician in care homes. I have always involved myself in the activities at the care homes.
I am very crafty and enjoy the challenge of making things for different occasions.
I have a great team with me here, and I look forward to working with the residents and their families.
Job Title: Clinical Manager
I joined Priory Court in 2009 and am the Clinical Manager. I am extremely proud of the team of Nurses and Carers that work here and how they provide the best care possible to all our residents. I really enjoy my job; no two days are the same and I enjoy helping our residents live their lives to the fullest.
Job Title: Residential Support Manager
Joined: 2003
Hello, I'm Mandy, the Residential Home Manager. I have been at Priory Court for nearly 13 years, where I started working as a care assistant with no experience in the residential unit and thoroughly enjoyed getting to know the residents and working with them. This encouraged me to achieve my NVQ Level 2 in Health and Social Care.
After a couple of years, I was promoted to senior care assistant on the nursing unit. This helped me gain more knowledge to complete my NVQ Level 3.
I was then promoted to Senior Care Officer and transferred back to the Residential Unit. I was a Senior Care Officer for around 6 six years before finding the confidence in myself to accomplish NVQ Level 5 in Management and Leadership in Health and Social Care.
2 years later I am now the Head of Residential Services for Priory Court.
Although the role can be very challenging at times, I still enjoy working with and developing relationships with the residents, and their families.
Job Title: Maintenance Manager
Joined: 2015
I left school at 15 years old and became a plasterer, a trade I stayed with for many years. I worked for various companies and eventually became self-employed for some time. I then entered into the refurbishment management sector, working for various companies. I was involved in many projects such as care homes and housing developments; some of these projects went on for five or six years.
I came to work to Priory Court in September 2015. I'd say the camaraderie with the staff is fantastic and I just love the warm and welcoming atmosphere here. It's very satisfying seeing everyone so happy and always helping each other.
I enjoy making our home and facilities safe for residents, their loved ones and our staff.
Job Title: Head Chef
Joined: 2021
I joined Priory Court in 2021 as a chef assistant and quickly advanced to Deputy Chef. I am now delighted to have been promoted to Head Chef.
I love creating cakes for our residents and seeing their expressions of appreciation; it truly melts my heart.
Originally from the Philippines, I became a chef there before moving to Canada, where I worked for three years. I then moved to England to be with my wife and started working at Priory Court. I hold a Diploma in Culinary and Pastry Arts, a National Certificate II, and British Standards in Hotel and Restaurant Management.
I am excited to continue contributing to the Priory Court community.
Job Title: Head of Housekeeping
I have been doing housekeeping nearly all my life and I really enjoy it. I applied for a position at Priory Court as I had never worked in a care home environment before and I thought it would be a challenge. When I got the job, I realised I was not wrong, but I absolutely love my job and it is the best choice I have ever made. I enjoy coming to work every day and I have been here over 2 years now and hope to be here for many more.
