All Fees are subject to a full assessment by the care home
Priory Court has a Review Score of 9.6 (9.602) out of 10, based on 27 reviews in the last 2 years. Over all time Priory Court has 149 reviews.
Review from B S (Grandson of Resident) published on 17 February 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
The staff here is always welcoming and friendly.
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
Thank you very much for taking the time to complete a review, we aim to provide the most outstanding care to enable our residents to call Priory Court their home. We're also very pleased to hear that your grandma enjoys the activities offered by our home as well as the facilities. Your kind comments will be passed on to our team.
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Review from C J (Great-Nephew of Resident) published on 17 February 2022
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Overall Experience
5.0 out of 5
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
Thank you for your review of our home. We are delighted that you are so pleased with the care and support offered by our staff team. Covid-19 has certainly made things more difficult, but our staff go above and beyond to make everyone comfortable and welcome, I am sure they will be very pleased to hear your comments.
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Review from Sandra D (Daughter of Resident) published on 17 January 2022
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Overall Experience
4.0 out of 5
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
Thank you so much for this review. We feel privileged to be able to care for residents and support their families during this stage of their life. Knowing that you and your mother are happy with the care we provide, as well as food and premises, makes us feel very proud!
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Review from Lois C (Niece of Resident) published on 6 January 2022
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Overall Experience
5.0 out of 5
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
Thank you for taking the time to complete this review. It is rewarding and motivating to the home's team to know that the residents and relatives are happy with the care here at Priory Court.
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Review from Linda H (Daughter of Resident) published on 5 January 2022
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Overall Experience
5.0 out of 5
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
Thank you so much for your kind words. I will pass your comments on to the manager and her team. They are a great group of staff who work cohesively to deliver the kind of care that we would all want and expect for ourselves and loved ones.
Best wishes!
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Review from Sean W (Son of Resident) published on 30 November 2021
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Overall Experience
5.0 out of 5
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
Thank you for your review and kind words. We pride ourselves on the quality of our staff, and, it's always good to hear from residents and their families, that the quality shines through.
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Review from R W (Husband of Resident) published on 8 September 2021
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4.0 out of 5
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Review from P C (Son of Resident) published on 24 June 2021
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5.0 out of 5
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Review from S M (Daughter of Resident) published on 28 April 2021
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Overall Experience
3.0 out of 5
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Review from K H (Daughter of Resident) published on 23 April 2021
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4.0 out of 5
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Review from M D (Daughter of Resident) published on 23 April 2021
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4.0 out of 5
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Review from P L (Son of Resident) published on 27 November 2020
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4.0 out of 5
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Review from M G (Daughter of Resident) published on 26 November 2020
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4.0 out of 5
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Review from Evelyn O (Granddaughter of Resident) published on 21 October 2020
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Overall Experience
5.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
Thank you for taking the time to share your thought on Priory Court. We will share the lovely feedback with our team and are happy to read that you feel our staff are wonderful.
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Review from Steve W (Son of Resident) published on 21 October 2020
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Overall Experience
5.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
We really value your feedback and are delighted to read you hold the staff in high regard. We will share your review with them and thank you for saying you would recommend Priory Court as an excellent home for your family and friends.
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Review from Zoe H (Niece of Resident) published on 28 September 2020
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Overall Experience
5.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
We are sorry for your loss but thank you for the kind words. We will share them with the team who are doing an amazing job, especially during these unprecedented times.
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Review from G J (Son of Resident) published on 28 September 2020
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4.0 out of 5
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Review from Lesley G (Daughter of Resident) published on 26 September 2020
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5.0 out of 5
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Review from S H (Daughter of Resident) published on 20 August 2020
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Overall Experience
4.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
Thank you for taking the time to review Priory Court. We are delighted to read you are happy with the care and support. All comments made will be shared with the team to ensure your Mother feels her opinion is listened too. All our homes receive fresh fruit and vegetables to ensure our residents can enjoy nutritious meals. In addition to the daily menu options, alternative choices are available so we will make sure your Mother is aware of these. We apologies for any disruption caused due to the boiler breakage and are happy to report that we have invested well over £20K during the summertime on essential works to resolve issues with the system. Unfortunately, this type of work always takes some time to complete due to their scale and the need to get all parts in advance.
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Review from Jill C (Sister of Resident) published on 19 August 2020
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Overall Experience
5.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
Our thoughts are with you and we thank you for taking the time to share these kind words which we will share with the Priory Court team.
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The Review Score of 9.6 (9.602) out of 10 for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.602 for Priory Court is calculated as follows: ( (222 Excellents x 5) + (67 Goods x 4) + (18 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 314 Ratings = 4.602
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Priory Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Hello there, My name is Rommel and I'm the Home Manager of Priory Court. I am proud of the wonderful team we have here taking care of our residents, their families and friends. I enjoy my job as no two days are the same! Please feel free to drop by for a chat or visit.
Job Title: Deputy Manager
Joined: 2024
My name is Biba Mijalceva, and I am the newly appointed Deputy Manager at Priory Court Care Home.
I bring nearly 20 years of experience working with individuals living with acquired or traumatic brain injury, as well as neurological conditions in a hospital setting.
Throughout my career, I have progressed from a junior nurse to a senior nurse, ward sister, and ward manager, honing my knowledge, clinical skills, and abilities.
Before joining the Future Care Group, I served as a Deputy Manager for over 6 years in a privately funded residential care home. My professional journey has equipped me with a deep passion for my work, and I am always ready to face challenges.
I place a high value on honesty and transparency, believing in an open-door policy. In caring for our residents, I prioritise understanding, empathy, and an open mind. I am open to ideas that can enhance and make a positive difference in the lives of our community.
I am thrilled to be a part of the warm and caring family at Priory Court. I am eager to contribute to enhancing the daily lives of our residents and look forward to the journey ahead.
Job Title: Administration Manager
Joined: 2018
My name is Debbie and I work at the front desk at Priory Court. I assist with both, reception and administration, and am always happy to help people.
I enjoy chatting to and getting to know the families of the residents and the residents themselves. Being able to improve their lives provides me with a great sense of fulfilment.
I love animals and have quite a few pets.
Job Title: Receptionist
Joined: 2022
My name is Sue and I recently joined Priory Court Care Home as a Receptionist.
I have really enjoyed getting to know the residents and meeting and greeting their families and friends.
I have a very varied role, no two days are the same!
Priory Court Care Home has a great team which I’m delighted to be a part of.
Job Title: Lifestyle Lead
Joined: 2022
My name is Fiona, and I joined the team in November 2022 as a Lifestyles Assistant. When the role of Lead became available, I immediately put my name forward as I wanted to step up in making a difference and supporting the residents, enabling them to have fun and engage in activities.
I have worked in the care sector for the past 30 years as a carer, and then I became a team leader and medication technician in care homes. I have always involved myself in the activities at the care homes.
I am very crafty and enjoy the challenge of making things for different occasions.
I have a great team with me here, and I look forward to working with the residents and their families.
Job Title: Clinical Manager
I joined Priory Court in 2009 and am the Clinical Manager. I am extremely proud of the team of Nurses and Carers that work here and how they provide the best care possible to all our residents. I really enjoy my job; no two days are the same and I enjoy helping our residents live their lives to the fullest.
Job Title: Residential Support Manager
Joined: 2003
Hello, I'm Mandy, the Residential Home Manager. I have been at Priory Court for nearly 13 years, where I started working as a care assistant with no experience in the residential unit and thoroughly enjoyed getting to know the residents and working with them. This encouraged me to achieve my NVQ Level 2 in Health and Social Care.
After a couple of years, I was promoted to senior care assistant on the nursing unit. This helped me gain more knowledge to complete my NVQ Level 3.
I was then promoted to Senior Care Officer and transferred back to the Residential Unit. I was a Senior Care Officer for around 6 six years before finding the confidence in myself to accomplish NVQ Level 5 in Management and Leadership in Health and Social Care.
2 years later I am now the Head of Residential Services for Priory Court.
Although the role can be very challenging at times, I still enjoy working with and developing relationships with the residents, and their families.
Job Title: Maintenance Manager
Joined: 2015
I left school at 15 years old and became a plasterer, a trade I stayed with for many years. I worked for various companies and eventually became self-employed for some time. I then entered into the refurbishment management sector, working for various companies. I was involved in many projects such as care homes and housing developments; some of these projects went on for five or six years.
I came to work to Priory Court in September 2015. I'd say the camaraderie with the staff is fantastic and I just love the warm and welcoming atmosphere here. It's very satisfying seeing everyone so happy and always helping each other.
I enjoy making our home and facilities safe for residents, their loved ones and our staff.
Job Title: Head Chef
Joined: 2021
I joined Priory Court in 2021 as a chef assistant and quickly advanced to Deputy Chef. I am now delighted to have been promoted to Head Chef.
I love creating cakes for our residents and seeing their expressions of appreciation; it truly melts my heart.
Originally from the Philippines, I became a chef there before moving to Canada, where I worked for three years. I then moved to England to be with my wife and started working at Priory Court. I hold a Diploma in Culinary and Pastry Arts, a National Certificate II, and British Standards in Hotel and Restaurant Management.
I am excited to continue contributing to the Priory Court community.
Job Title: Head of Housekeeping
I have been doing housekeeping nearly all my life and I really enjoy it. I applied for a position at Priory Court as I had never worked in a care home environment before and I thought it would be a challenge. When I got the job, I realised I was not wrong, but I absolutely love my job and it is the best choice I have ever made. I enjoy coming to work every day and I have been here over 2 years now and hope to be here for many more.
