All Fees are subject to a full assessment by the care home
Priory Court has a Review Score of 9.6 (9.602) out of 10, based on 27 reviews in the last 2 years. Over all time Priory Court has 149 reviews.
Review from Ken H (Husband of Resident) published on 19 August 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
We will share the kind feedback with the team who make it happen. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gill H (Daughter of Resident) published on 19 August 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
We recognise that many families are concerned about their loved ones during these unprecedented times and would like to reassure you that we are following all the guidelines, in our effort to keep our residents and staff safe.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lorraine L (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
We are delighted to see you were able to make a garden visit and your Mother looked well, was happy and talkative.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Son of Resident) published on 12 August 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
Thank you for taking the time to share a review, we hope visiting restrictions will soon be lifted but for now, garden visits by appointment are available.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R C (Son of Resident) published on 11 August 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
We are delighted to read you were able to share your mother's birthday celebration and the staff helped to make you comfortable.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S O (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
Thank you for the acknowledgement of our caring staff, it will be shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan S (Daughter of Resident) published on 5 August 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
Please accept our condolences. We recognise the importance of caring for both your Mother and her family, especially during her last days. As difficult a time as this was, we thank you for acknowledging the staff's dedication in providing a calm, caring, atmosphere, whereas a family, you were able to spend such an important time together. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E P (Sister of Resident) published on 5 August 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
Thank you for taking the time to provide feedback on Priory Court, we will share your review with our dedicated team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D R (Daughter of Resident) published on 5 August 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
Thank you for the review, it has been a challenging time during the last few months, but our team are committed to ensuring our residents are reassured, cared for and enabled to live a full life as much as possible. So thank you for sharing, they are doing superbly well. We will share this feedback with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S K (Daughter-in-law of Resident) published on 5 August 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
It is wonderful to read that you always feel welcome at Priory Court, and our staff always have a smile on their faces. We are proud of our team, and your review shows their commitment makes a difference.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A S (Daughter of Resident) published on 5 August 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
It is always a pleasure to read that our residents feel safe and want to rush back home. We couldn't ask for more. Thank you for the review, we will share this with the team at Priory Court.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K E (Son of Resident) published on 5 August 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
We are pleased to read you are really happy with everything the staff do to care for your Mum, especially during the lockdown. We will share your feedback with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F B (Friend of Resident) published on 5 August 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
Thank you for taking the time to provide a review on Priory Court. We will share this with the team and let them know their warm welcome makes a difference.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A C (Stepson of Resident) published on 11 June 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue D (Daughter of Resident) published on 24 April 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bryan A (Son of Resident) published on 9 April 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
Thank you for taking the time to share your review of Priory Court. It helps us and other prospective families searching for a care home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Liz P (Relative of Resident) published on 2 April 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
We are pleased to know your relative has settled so well and thank you for taking the time to share your thoughts. We will ensure the team hear the feedback. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P R (Son of Resident) published on 16 December 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Tori Blackadder, Marketing Assistant at Priory Court
Thank you for taking the time to review Priory Court. We are pleased to hear that you found our staff supportive and helpful to you and your Mother and that she is happy in our home. Thank you for your kind feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K W (Resident) published on 28 October 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Tori Blackadder, Marketing Assistant at Priory Court
Thank you for taking the time to review Priory Court. We are pleased to hear you find our staff friendly and that you're happy with the level of care provided.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.602) out of 10 for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.602 for Priory Court is calculated as follows: ( (222 Excellents x 5) + (67 Goods x 4) + (18 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 314 Ratings = 4.602
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Priory Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Mar 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Hello there, My name is Rommel and I'm the Home Manager of Priory Court. I am proud of the wonderful team we have here taking care of our residents, their families and friends. I enjoy my job as no two days are the same! Please feel free to drop by for a chat or visit.
Job Title: Deputy Manager
Joined: 2024
My name is Biba Mijalceva, and I am the newly appointed Deputy Manager at Priory Court Care Home.
I bring nearly 20 years of experience working with individuals living with acquired or traumatic brain injury, as well as neurological conditions in a hospital setting.
Throughout my career, I have progressed from a junior nurse to a senior nurse, ward sister, and ward manager, honing my knowledge, clinical skills, and abilities.
Before joining the Future Care Group, I served as a Deputy Manager for over 6 years in a privately funded residential care home. My professional journey has equipped me with a deep passion for my work, and I am always ready to face challenges.
I place a high value on honesty and transparency, believing in an open-door policy. In caring for our residents, I prioritise understanding, empathy, and an open mind. I am open to ideas that can enhance and make a positive difference in the lives of our community.
I am thrilled to be a part of the warm and caring family at Priory Court. I am eager to contribute to enhancing the daily lives of our residents and look forward to the journey ahead.
Job Title: Administration Manager
Joined: 2018
My name is Debbie and I work at the front desk at Priory Court. I assist with both, reception and administration, and am always happy to help people.
I enjoy chatting to and getting to know the families of the residents and the residents themselves. Being able to improve their lives provides me with a great sense of fulfilment.
I love animals and have quite a few pets.
Job Title: Receptionist
Joined: 2022
My name is Sue and I recently joined Priory Court Care Home as a Receptionist.
I have really enjoyed getting to know the residents and meeting and greeting their families and friends.
I have a very varied role, no two days are the same!
Priory Court Care Home has a great team which I’m delighted to be a part of.
Job Title: Lifestyle Lead
Joined: 2022
My name is Fiona, and I joined the team in November 2022 as a Lifestyles Assistant. When the role of Lead became available, I immediately put my name forward as I wanted to step up in making a difference and supporting the residents, enabling them to have fun and engage in activities.
I have worked in the care sector for the past 30 years as a carer, and then I became a team leader and medication technician in care homes. I have always involved myself in the activities at the care homes.
I am very crafty and enjoy the challenge of making things for different occasions.
I have a great team with me here, and I look forward to working with the residents and their families.
Job Title: Clinical Manager
I joined Priory Court in 2009 and am the Clinical Manager. I am extremely proud of the team of Nurses and Carers that work here and how they provide the best care possible to all our residents. I really enjoy my job; no two days are the same and I enjoy helping our residents live their lives to the fullest.
Job Title: Residential Support Manager
Joined: 2003
Hello, I'm Mandy, the Residential Home Manager. I have been at Priory Court for nearly 13 years, where I started working as a care assistant with no experience in the residential unit and thoroughly enjoyed getting to know the residents and working with them. This encouraged me to achieve my NVQ Level 2 in Health and Social Care.
After a couple of years, I was promoted to senior care assistant on the nursing unit. This helped me gain more knowledge to complete my NVQ Level 3.
I was then promoted to Senior Care Officer and transferred back to the Residential Unit. I was a Senior Care Officer for around 6 six years before finding the confidence in myself to accomplish NVQ Level 5 in Management and Leadership in Health and Social Care.
2 years later I am now the Head of Residential Services for Priory Court.
Although the role can be very challenging at times, I still enjoy working with and developing relationships with the residents, and their families.
Job Title: Maintenance Manager
Joined: 2015
I left school at 15 years old and became a plasterer, a trade I stayed with for many years. I worked for various companies and eventually became self-employed for some time. I then entered into the refurbishment management sector, working for various companies. I was involved in many projects such as care homes and housing developments; some of these projects went on for five or six years.
I came to work to Priory Court in September 2015. I'd say the camaraderie with the staff is fantastic and I just love the warm and welcoming atmosphere here. It's very satisfying seeing everyone so happy and always helping each other.
I enjoy making our home and facilities safe for residents, their loved ones and our staff.
Job Title: Head Chef
Joined: 2021
I joined Priory Court in 2021 as a chef assistant and quickly advanced to Deputy Chef. I am now delighted to have been promoted to Head Chef.
I love creating cakes for our residents and seeing their expressions of appreciation; it truly melts my heart.
Originally from the Philippines, I became a chef there before moving to Canada, where I worked for three years. I then moved to England to be with my wife and started working at Priory Court. I hold a Diploma in Culinary and Pastry Arts, a National Certificate II, and British Standards in Hotel and Restaurant Management.
I am excited to continue contributing to the Priory Court community.
Job Title: Head of Housekeeping
I have been doing housekeeping nearly all my life and I really enjoy it. I applied for a position at Priory Court as I had never worked in a care home environment before and I thought it would be a challenge. When I got the job, I realised I was not wrong, but I absolutely love my job and it is the best choice I have ever made. I enjoy coming to work every day and I have been here over 2 years now and hope to be here for many more.
