All Fees are subject to a full assessment by the care home
Priory Court has a Review Score of 9.6 (9.617) out of 10, based on 28 reviews in the last 2 years. Over all time Priory Court has 150 reviews.
Review from David B (Nephew of Resident) published on 26 September 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Patricia P (Wife of Resident) published on 20 September 2018
Submitted via Postal Card •
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Overall Experience
1.0 out of 5
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
In response to the review submitted on 21 August 2018 from a Postal Card.
On behalf of the Home, I would like to apologise if any distress was caused during your husband's stay at Priory Court.
Following our telephone conversation, I appreciate that you have brought your concerns to the manager's attention. We welcome comments from all people who use our services and where indicated, we aim to use these to improve our services.
The manager would like to apologise again for not meeting your expectations. Me and my staff at Priory Court would like to reassure you that we always aim to deliver the highest standard of care. From the home manager.
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Review from Christopher B (Son of Resident) published on 8 August 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Isobel F (Daughter of Resident) published on 7 August 2018
Submitted via Website •
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Overall Experience
4.0 out of 5
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Review from Karen W (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Andrew A (Son of Resident) published on 25 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Geoffrey F (Friend of Resident) published on 13 July 2018
Submitted via Postal Card •
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4.0 out of 5
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Review from P T (Niece of Resident) published on 10 July 2018
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Overall Experience
4.0 out of 5
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Review from G S (Son of Resident) published on 10 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Howard J (Stepson of Resident) published on 29 June 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from J K (Son of Resident) published on 29 June 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from A M Y (Wife of Resident) published on 17 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
The cost is very high but at least I know my husband is cared for day and night. His room is always clean and tidy.
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Review from D B (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Geraldine H (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
The home is clean and well-appointed. The food is good with a variety of choices. There is a wide variety of activities each day and my mother particularly enjoys the trips out on the minibus each week.
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Review from G S (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Doreen S (Resident) published on 29 January 2018
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Review from H G (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Alice Y (Wife of Resident) published on 15 January 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from R G (Son of Resident) published on 12 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M D (Resident) published on 12 January 2018
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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The Review Score of 9.6 (9.617) out of 10 for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.617 for Priory Court is calculated as follows: ( (234 Excellents x 5) + (67 Goods x 4) + (18 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 326 Ratings = 4.617
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Priory Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Hello there, My name is Rommel and I'm the Home Manager of Priory Court. I am proud of the wonderful team we have here taking care of our residents, their families and friends. I enjoy my job as no two days are the same! Please feel free to drop by for a chat or visit.
Job Title: Deputy Manager
Joined: 2024
My name is Biba Mijalceva, and I am the newly appointed Deputy Manager at Priory Court Care Home.
I bring nearly 20 years of experience working with individuals living with acquired or traumatic brain injury, as well as neurological conditions in a hospital setting.
Throughout my career, I have progressed from a junior nurse to a senior nurse, ward sister, and ward manager, honing my knowledge, clinical skills, and abilities.
Before joining the Future Care Group, I served as a Deputy Manager for over 6 years in a privately funded residential care home. My professional journey has equipped me with a deep passion for my work, and I am always ready to face challenges.
I place a high value on honesty and transparency, believing in an open-door policy. In caring for our residents, I prioritise understanding, empathy, and an open mind. I am open to ideas that can enhance and make a positive difference in the lives of our community.
I am thrilled to be a part of the warm and caring family at Priory Court. I am eager to contribute to enhancing the daily lives of our residents and look forward to the journey ahead.
Job Title: Administration Manager
Joined: 2018
My name is Debbie and I work at the front desk at Priory Court. I assist with both, reception and administration, and am always happy to help people.
I enjoy chatting to and getting to know the families of the residents and the residents themselves. Being able to improve their lives provides me with a great sense of fulfilment.
I love animals and have quite a few pets.
Job Title: Receptionist
Joined: 2022
My name is Sue and I recently joined Priory Court Care Home as a Receptionist.
I have really enjoyed getting to know the residents and meeting and greeting their families and friends.
I have a very varied role, no two days are the same!
Priory Court Care Home has a great team which I’m delighted to be a part of.
Job Title: Lifestyle Lead
Joined: 2022
My name is Fiona, and I joined the team in November 2022 as a Lifestyles Assistant. When the role of Lead became available, I immediately put my name forward as I wanted to step up in making a difference and supporting the residents, enabling them to have fun and engage in activities.
I have worked in the care sector for the past 30 years as a carer, and then I became a team leader and medication technician in care homes. I have always involved myself in the activities at the care homes.
I am very crafty and enjoy the challenge of making things for different occasions.
I have a great team with me here, and I look forward to working with the residents and their families.
Job Title: Clinical Manager
I joined Priory Court in 2009 and am the Clinical Manager. I am extremely proud of the team of Nurses and Carers that work here and how they provide the best care possible to all our residents. I really enjoy my job; no two days are the same and I enjoy helping our residents live their lives to the fullest.
Job Title: Residential Support Manager
Joined: 2003
Hello, I'm Mandy, the Residential Home Manager. I have been at Priory Court for nearly 13 years, where I started working as a care assistant with no experience in the residential unit and thoroughly enjoyed getting to know the residents and working with them. This encouraged me to achieve my NVQ Level 2 in Health and Social Care.
After a couple of years, I was promoted to senior care assistant on the nursing unit. This helped me gain more knowledge to complete my NVQ Level 3.
I was then promoted to Senior Care Officer and transferred back to the Residential Unit. I was a Senior Care Officer for around 6 six years before finding the confidence in myself to accomplish NVQ Level 5 in Management and Leadership in Health and Social Care.
2 years later I am now the Head of Residential Services for Priory Court.
Although the role can be very challenging at times, I still enjoy working with and developing relationships with the residents, and their families.
Job Title: Maintenance Manager
Joined: 2015
I left school at 15 years old and became a plasterer, a trade I stayed with for many years. I worked for various companies and eventually became self-employed for some time. I then entered into the refurbishment management sector, working for various companies. I was involved in many projects such as care homes and housing developments; some of these projects went on for five or six years.
I came to work to Priory Court in September 2015. I'd say the camaraderie with the staff is fantastic and I just love the warm and welcoming atmosphere here. It's very satisfying seeing everyone so happy and always helping each other.
I enjoy making our home and facilities safe for residents, their loved ones and our staff.
Job Title: Head Chef
Joined: 2021
I joined Priory Court in 2021 as a chef assistant and quickly advanced to Deputy Chef. I am now delighted to have been promoted to Head Chef.
I love creating cakes for our residents and seeing their expressions of appreciation; it truly melts my heart.
Originally from the Philippines, I became a chef there before moving to Canada, where I worked for three years. I then moved to England to be with my wife and started working at Priory Court. I hold a Diploma in Culinary and Pastry Arts, a National Certificate II, and British Standards in Hotel and Restaurant Management.
I am excited to continue contributing to the Priory Court community.
Job Title: Head of Housekeeping
I have been doing housekeeping nearly all my life and I really enjoy it. I applied for a position at Priory Court as I had never worked in a care home environment before and I thought it would be a challenge. When I got the job, I realised I was not wrong, but I absolutely love my job and it is the best choice I have ever made. I enjoy coming to work every day and I have been here over 2 years now and hope to be here for many more.
