Priory Court

Old Schools Lane, Ewell Village, Epsom KT17 1TJ
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9.6 150 Reviews
  • Priory Court, Epsom
Priory Court Care Home is a very well established, reputable, purpose-built nursing home situated within walking distance of Ewell West Station in the historic village of Ewell.

The home benefits from being positioned in Old School Lane, a quiet cul-de-sac commanding a prime spot with a superb aspect, neighbouring Nonsuch Abbeyfield a new retirement village.

Set in this ideal location with surrounding well-maintained gardens, the homes are offering 89 spacious en-suite rooms, a wide range of facilities and 24-hour expert care.

Priory Court Care Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided by Priory Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rommel Villanueva (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Priory Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,950
    • Self-Funded Nursing Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £1,850
    • RESPITE Self-Funded Residential Dementia Care from £1,850
    • RESPITE Self-Funded Nursing Care from £1,950
    • RESPITE Self-Funded Nursing Dementia Care from £1,950

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Priory Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Priory Court Reviews (150)

Total of 150, showing 121-140
9.6

Priory Court has a Review Score of 9.6 (9.617) out of 10, based on 28 reviews in the last 2 years. Over all time Priory Court has 150 reviews.

Overall Experience

  • 90
  • 53
  • 5
  • 1
  • 1

Date Published

150
10
14
28
122

Review from Janice N (Stepdaughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been a few issues but these have generally been resolved. Slight lack of continuity with information. Staff very kind overall. Excellent menu and food choice. Is there a shortage of staff? Never enough time? Sometimes difficult to understand or be understood. Have had a lovely Christmas. All staff
very happy and helpful and made very welcome. Thank you.

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Review from Maureen S (Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been fortunate with the home my daughter, brother and nursing friends have chosen for me. When I arrived 4 months ago, I was totally dependent and needed two carers to get me out of bed, washed and dressed. Reduced one carer fairly quickly I now can do most things for myself. Only need occasional
help with washing hair. Can now walk unaided but use a stick when not confident. Hopeful to be back in my own home very swiftly due in many ways to the care received at Priory Court but also due to my own determination.

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Review from Katy J (Niece of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so happy with the care provided by all members of the team. Without exception, everyone I've spoken to has been friendly and helpful. Care is provided promptly and with a willing and pleasant attitude - qualified nurses, unqualified care assistants, cleaning and kitchen staff plus management.
A wonderful nursing home with high standards of care.

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Review from Shirley E (Daughter of Resident) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having worked at Priory Court, I observed the residential care first hand and had no reservations about my step-mother staying at the home.

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Review from Tracy R (Daughter of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had contacted a few care homes in the area but was immediately impressed by the amount of time and understanding that was given to me by the manager of Priory Court, over the phone initially and thereafter at an informal visit.
My mum was against moving from her own home but at every stage, from
an initial home assessment to a joint meeting with the manager and deputy manager (at Priory Court), to the day she was admitted, I cannot praise the professionalism of the staff enough.
She is now living in the residential area of the home, as suggested by the deputy manager, in order for her to have the maximum amount of mental and physical stimulation.
The manager of the residential area is superb, she is comforting, professional and is keeps us informed of any issues promptly. In six weeks my mother has already improved in her mood, physically and socially.
We are so delighted she has some of her sparkle back and she can only further improve. Thank you to all staff, you are fab!

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Review from J K (Wife of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, could do with more staff. Don't always answer the bell. My husband cannot feed himself yet they will leave tea and cake afternoons when there is no one visiting. He does need help all times.

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Review from J W (Sister of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in Priory Court for over one year.
If we do have any problems the staff are happy to listen to any concerns and always try to help resolve things.
Most of the staff are very friendly which goes a long way for both resident and family.

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Review from V C (Son of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the introduction and initial assessment of my mother's condition, all the staff have been supportive, knowledgeable and responsive. Mum has settled in quickly and is very complimentary of the staff who attend to her.

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Review from David R (Son of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are very happy at the level of care and service provided for my mum. The staff are very thoughtful and offer care, concern and activities for her. I always feel welcome when I arrive and staff are on hand to offer updates and news.

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Review from R R (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Mum's MS and her increasing needs we needed to find respite. High standards were our priority from nursing to the food to how fluffy the pillows were!
Priory Court meets all our expectations.
The staff go above and beyond.
Although it's hard for Mum to be away from home she is welcomed and
made to feel safe and secure, as are we.
It's a refreshing break for Mum.
Thank you all so very, very much for taking care of my precious Mum.

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Review from D W (Son of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring staff.
Clean, comfortable surroundings.
Efficient administration.
Interative social programme for stimualtion fo residentce.
Ensure residents have maximum quality of life, maintaining dignity and respect for residents.

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Review from Janet W (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was due to be discharged from hospital but her mobility was non-existent due to having been in bed for three weeks so we arranged for mum to go to Priory Court in Ewell for convalescence and rehabilitation. After two weeks at Priory Court with daily physio mum was able to walk with a frame and
generally move around. Nursing staff and carers were all very kind and helpful.

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Review from Angela H (Daughter of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care that my mother had at Priory Court from June 2016- Feb 2017 when she unfortunately died. She was extremely happy with all the staff and care and so was I thank you. The staff were always smiling, considerate, patient and very caring.

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Review from N B (Cousin of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm impressed with the care my cousin is receiving at Priory Court. She is safe and as comfortable as possible and the environment is friendly and supportive at every level.

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Review from G T (Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think we are treated very well.
Everyone is so pleasant and happy.

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Review from R G (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was only in the home for 7 weeks. Overall the care home was very good. Pleased with the accommodation. Carers were very caring and friendly.
More information from the management would have been helpful.

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Review from A M (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fairly good. Mum has moved rooms 3 times in 6 months. The last room is much better, the others were very cold and impersonal.
Care is very good and mum has done well. There has been an incident where she was attacked by another resident, which distressed her, but all in all the4 care has been good.

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Review from Claire E (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care at 88 is very good. All the staff very friendly and caring. The variety of food offered is really good and nice environment to eat in. Constantly trying to improve various facilities and providing new environments for residents to enjoy. All hard working and very kind to residents and
family. Some human error could occur from time to time, although this improved tremendously e.g. Bell/ drink being out of reach to immobile or position of the resident being uncomfortable. Mainly though huge improvements made and just odd busy occasions.

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Review from Carol E (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the home. My mother is being looked after by very nice staff.

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Review from A M (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed in Priory Court after we became unable to cope at home - with double incontinence and vascular dementia. After various best interest meetings, it was decided that Priory Court would be the best solution. I have nothing but praise for the nursing manager and team who provide round
the clock care and stimulate her with activities and music. All the staff are welcoming and I can take my dog to visit. Overall, it is a great comfort to know she is in safe and caring hands.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Priory Court is calculated as follows: ( (234 Excellents x 5) + (67 Goods x 4) + (18 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 326 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priory Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (10)

Rommel

Rommel Villanueva

Job Title: Home Manager

Hello there, My name is Rommel and I'm the Home Manager of Priory Court. I am proud of the wonderful team we have here taking care of our residents, their families and friends. I enjoy my job as no two days are the same! Please feel free to drop by for a chat or visit.


Biba

Biba Mijalceva

Job Title: Deputy Manager

Joined: 2024

My name is Biba Mijalceva, and I am the newly appointed Deputy Manager at Priory Court Care Home.


I bring nearly 20 years of experience working with individuals living with acquired or traumatic brain injury, as well as neurological conditions in a hospital setting.


Throughout my career, I have progressed from a junior nurse to a senior nurse, ward sister, and ward manager, honing my knowledge, clinical skills, and abilities.


Before joining the Future Care Group, I served as a Deputy Manager for over 6 years in a privately funded residential care home. My professional journey has equipped me with a deep passion for my work, and I am always ready to face challenges.


I place a high value on honesty and transparency, believing in an open-door policy. In caring for our residents, I prioritise understanding, empathy, and an open mind. I am open to ideas that can enhance and make a positive difference in the lives of our community.


I am thrilled to be a part of the warm and caring family at Priory Court. I am eager to contribute to enhancing the daily lives of our residents and look forward to the journey ahead.


Debbie

Debbie Kennedy

Job Title: Administration Manager

Joined: 2018

My name is Debbie and I work at the front desk at Priory Court. I assist with both, reception and administration, and am always happy to help people.


I enjoy chatting to and getting to know the families of the residents and the residents themselves. Being able to improve their lives provides me with a great sense of fulfilment.


I love animals and have quite a few pets.


Sue

Sue Cunniffe

Job Title: Receptionist

Joined: 2022

My name is Sue and I recently joined Priory Court Care Home as a Receptionist.


I have really enjoyed getting to know the residents and meeting and greeting their families and friends.


I have a very varied role, no two days are the same!


Priory Court Care Home has a great team which I’m delighted to be a part of.


Fiona

Fiona Smith

Job Title: Lifestyle Lead

Joined: 2022

My name is Fiona, and I joined the team in November 2022 as a Lifestyles Assistant. When the role of Lead became available, I immediately put my name forward as I wanted to step up in making a difference and supporting the residents, enabling them to have fun and engage in activities.


I have worked in the care sector for the past 30 years as a carer, and then I became a team leader and medication technician in care homes. I have always involved myself in the activities at the care homes.


I am very crafty and enjoy the challenge of making things for different occasions.


I have a great team with me here, and I look forward to working with the residents and their families.


Maria

Maria Peralta

Job Title: Clinical Manager

I joined Priory Court in 2009 and am the Clinical Manager. I am extremely proud of the team of Nurses and Carers that work here and how they provide the best care possible to all our residents. I really enjoy my job; no two days are the same and I enjoy helping our residents live their lives to the fullest.


Mandy

Mandy Melia

Job Title: Residential Support Manager

Joined: 2003

Hello, I'm Mandy, the Residential Home Manager. I have been at Priory Court for nearly 13 years, where I started working as a care assistant with no experience in the residential unit and thoroughly enjoyed getting to know the residents and working with them. This encouraged me to achieve my NVQ Level 2 in Health and Social Care.


After a couple of years, I was promoted to senior care assistant on the nursing unit. This helped me gain more knowledge to complete my NVQ Level 3.


I was then promoted to Senior Care Officer and transferred back to the Residential Unit. I was a Senior Care Officer for around 6 six years before finding the confidence in myself to accomplish NVQ Level 5 in Management and Leadership in Health and Social Care.

2 years later I am now the Head of Residential Services for Priory Court.


Although the role can be very challenging at times, I still enjoy working with and developing relationships with the residents, and their families.


Charles

Charles Ashton

Job Title: Maintenance Manager

Joined: 2015

I left school at 15 years old and became a plasterer, a trade I stayed with for many years. I worked for various companies and eventually became self-employed for some time. I then entered into the refurbishment management sector, working for various companies. I was involved in many projects such as care homes and housing developments; some of these projects went on for five or six years.


I came to work to Priory Court in September 2015. I'd say the camaraderie with the staff is fantastic and I just love the warm and welcoming atmosphere here. It's very satisfying seeing everyone so happy and always helping each other.


I enjoy making our home and facilities safe for residents, their loved ones and our staff.


Jerome

Jerome Koh

Job Title: Head Chef

Joined: 2021

I joined Priory Court in 2021 as a chef assistant and quickly advanced to Deputy Chef. I am now delighted to have been promoted to Head Chef.


I love creating cakes for our residents and seeing their expressions of appreciation; it truly melts my heart.


Originally from the Philippines, I became a chef there before moving to Canada, where I worked for three years. I then moved to England to be with my wife and started working at Priory Court. I hold a Diploma in Culinary and Pastry Arts, a National Certificate II, and British Standards in Hotel and Restaurant Management.


I am excited to continue contributing to the Priory Court community.


Emma

Emma Clarke

Job Title: Head of Housekeeping

I have been doing housekeeping nearly all my life and I really enjoy it. I applied for a position at Priory Court as I had never worked in a care home environment before and I thought it would be a challenge. When I got the job, I realised I was not wrong, but I absolutely love my job and it is the best choice I have ever made. I enjoy coming to work every day and I have been here over 2 years now and hope to be here for many more.