Priory Court

Old Schools Lane, Ewell Village, Epsom KT17 1TJ
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9.6 149 Reviews
  • Priory Court, Epsom
Priory Court Care Home is a very well established, reputable, purpose-built nursing home situated within walking distance of Ewell West Station in the historic village of Ewell.

The home benefits from being positioned in Old School Lane, a quiet cul-de-sac commanding a prime spot with a superb aspect, neighbouring Nonsuch Abbeyfield a new retirement village.

Set in this ideal location with surrounding well-maintained gardens, the homes are offering 89 spacious en-suite rooms, a wide range of facilities and 24-hour expert care.

Priory Court Care Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Care Provided by Priory Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rommel Villanueva (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Priory Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,950
    • Self-Funded Nursing Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £1,850
    • RESPITE Self-Funded Residential Dementia Care from £1,850
    • RESPITE Self-Funded Nursing Care from £1,950
    • RESPITE Self-Funded Nursing Dementia Care from £1,950
  • All Fees are subject to a full assessment by the care home


  • (these prices are only a guideline, please contact Priory Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
Total of 149, showing 141-149
9.6

Priory Court has a Review Score of 9.6 (9.602) out of 10, based on 27 reviews in the last 2 years. Over all time Priory Court has 149 reviews.

Overall Experience

  • 89
  • 53
  • 5
  • 1
  • 1

Date Published

149
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13
27
122
Overall Experience  Overall Experience 4.0 out of 5

Excellent care for my mother who has lived here for 3 and a half years in residential dementia and nursing.
They also care for the whole family.

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Overall Experience  Overall Experience 4.0 out of 5

We have been quite happy with the care my father and brother have been given.
We hope this service will continue. The staff are always willing to talk to us about any concerns we have.

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Overall Experience  Overall Experience 4.0 out of 5

Staff always friendly and the room is clean. A bit over priced but facilities are good.

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Overall Experience  Overall Experience 5.0 out of 5

When mum first came here I was at first worried about trusting staff with mum, however, I now feel staff have become friends to me and mother. I feel my mum is in the best place as she is happy and I feel comfortable that I don't need to worry. The activities team are excellent and always provide entertainment
to keep mum stimulated.

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Overall Experience  Overall Experience 4.0 out of 5

I find that Priory Court is well run by the various members of the staff. My friend's room is warm, clean and as is the rest of Priory Court.

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Overall Experience  Overall Experience 4.0 out of 5

Priory Court is a lovely Care home where residents are treated well. I think some of the rooms could be cleaned more regularly and some carpets need cleaning/changing. While there are changes happening in the Dementia unit, I feel the lounge area is not a very welcoming and restful area for the residents,
but hopefully this will change soon.

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Overall Experience  Overall Experience 5.0 out of 5

As someone who often visited Priory Court, I was always confident in the care given during our friend's 4 years and 3-month stay.
I saw regular staff who worked well as a team, providing high-quality personal care to elderly and frail residents both in dementia and nursing sections.
The home was
kept very clean, the food freshly cooked and served with a smile, the building maintenance was kept up-to-date and visitors were welcomed by friendly staff. An increasing number and variety of in-house activities are now organised plus minibus outings plus there is an inner courtyard enabling Residents to enjoy fresh air in warmer weather.

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Overall Experience  Overall Experience 5.0 out of 5

We thought care to be very good, friendly staff and pleasant atmosphere. Helpful to and welcoming visitors regardless of time arriving. Clean and bright accommodation and pleasant surrounding garden.

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Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident in Priory Court Ewell since January 2016. In that time she has been treated with compassion, love and dignity by all the staff she has come into contact with. In March 2016 she was moved into Nursing Dementia and the move was handled sensitively for both her and
us her family. Priory Court maintains extremely high standards and manages to keep hold of exceptionally good staff, all of whom follow the same high expectations that run throughout the care home. These people genuinely care for our loved ones and we feel blessed to have found this outstanding care home.

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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.602 for Priory Court is calculated as follows: ( (222 Excellents x 5) + (67 Goods x 4) + (18 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 314 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priory Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Mar 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (10)

Rommel

Rommel Villanueva

Job Title: Home Manager

Hello there, My name is Rommel and I'm the Home Manager of Priory Court. I am proud of the wonderful team we have here taking care of our residents, their families and friends. I enjoy my job as no two days are the same! Please feel free to drop by for a chat or visit.


Biba

Biba Mijalceva

Job Title: Deputy Manager

Joined: 2024

My name is Biba Mijalceva, and I am the newly appointed Deputy Manager at Priory Court Care Home.


I bring nearly 20 years of experience working with individuals living with acquired or traumatic brain injury, as well as neurological conditions in a hospital setting.


Throughout my career, I have progressed from a junior nurse to a senior nurse, ward sister, and ward manager, honing my knowledge, clinical skills, and abilities.


Before joining the Future Care Group, I served as a Deputy Manager for over 6 years in a privately funded residential care home. My professional journey has equipped me with a deep passion for my work, and I am always ready to face challenges.


I place a high value on honesty and transparency, believing in an open-door policy. In caring for our residents, I prioritise understanding, empathy, and an open mind. I am open to ideas that can enhance and make a positive difference in the lives of our community.


I am thrilled to be a part of the warm and caring family at Priory Court. I am eager to contribute to enhancing the daily lives of our residents and look forward to the journey ahead.


Debbie

Debbie Kennedy

Job Title: Administration Manager

Joined: 2018

My name is Debbie and I work at the front desk at Priory Court. I assist with both, reception and administration, and am always happy to help people.


I enjoy chatting to and getting to know the families of the residents and the residents themselves. Being able to improve their lives provides me with a great sense of fulfilment.


I love animals and have quite a few pets.


Sue

Sue Cunniffe

Job Title: Receptionist

Joined: 2022

My name is Sue and I recently joined Priory Court Care Home as a Receptionist.


I have really enjoyed getting to know the residents and meeting and greeting their families and friends.


I have a very varied role, no two days are the same!


Priory Court Care Home has a great team which I’m delighted to be a part of.


Fiona

Fiona Smith

Job Title: Lifestyle Lead

Joined: 2022

My name is Fiona, and I joined the team in November 2022 as a Lifestyles Assistant. When the role of Lead became available, I immediately put my name forward as I wanted to step up in making a difference and supporting the residents, enabling them to have fun and engage in activities.


I have worked in the care sector for the past 30 years as a carer, and then I became a team leader and medication technician in care homes. I have always involved myself in the activities at the care homes.


I am very crafty and enjoy the challenge of making things for different occasions.


I have a great team with me here, and I look forward to working with the residents and their families.


Maria

Maria Peralta

Job Title: Clinical Manager

I joined Priory Court in 2009 and am the Clinical Manager. I am extremely proud of the team of Nurses and Carers that work here and how they provide the best care possible to all our residents. I really enjoy my job; no two days are the same and I enjoy helping our residents live their lives to the fullest.


Mandy

Mandy Melia

Job Title: Residential Support Manager

Joined: 2003

Hello, I'm Mandy, the Residential Home Manager. I have been at Priory Court for nearly 13 years, where I started working as a care assistant with no experience in the residential unit and thoroughly enjoyed getting to know the residents and working with them. This encouraged me to achieve my NVQ Level 2 in Health and Social Care.


After a couple of years, I was promoted to senior care assistant on the nursing unit. This helped me gain more knowledge to complete my NVQ Level 3.


I was then promoted to Senior Care Officer and transferred back to the Residential Unit. I was a Senior Care Officer for around 6 six years before finding the confidence in myself to accomplish NVQ Level 5 in Management and Leadership in Health and Social Care.

2 years later I am now the Head of Residential Services for Priory Court.


Although the role can be very challenging at times, I still enjoy working with and developing relationships with the residents, and their families.


Charles

Charles Ashton

Job Title: Maintenance Manager

Joined: 2015

I left school at 15 years old and became a plasterer, a trade I stayed with for many years. I worked for various companies and eventually became self-employed for some time. I then entered into the refurbishment management sector, working for various companies. I was involved in many projects such as care homes and housing developments; some of these projects went on for five or six years.


I came to work to Priory Court in September 2015. I'd say the camaraderie with the staff is fantastic and I just love the warm and welcoming atmosphere here. It's very satisfying seeing everyone so happy and always helping each other.


I enjoy making our home and facilities safe for residents, their loved ones and our staff.


Jerome

Jerome Koh

Job Title: Head Chef

Joined: 2021

I joined Priory Court in 2021 as a chef assistant and quickly advanced to Deputy Chef. I am now delighted to have been promoted to Head Chef.


I love creating cakes for our residents and seeing their expressions of appreciation; it truly melts my heart.


Originally from the Philippines, I became a chef there before moving to Canada, where I worked for three years. I then moved to England to be with my wife and started working at Priory Court. I hold a Diploma in Culinary and Pastry Arts, a National Certificate II, and British Standards in Hotel and Restaurant Management.


I am excited to continue contributing to the Priory Court community.


Emma

Emma Clarke

Job Title: Head of Housekeeping

I have been doing housekeeping nearly all my life and I really enjoy it. I applied for a position at Priory Court as I had never worked in a care home environment before and I thought it would be a challenge. When I got the job, I realised I was not wrong, but I absolutely love my job and it is the best choice I have ever made. I enjoy coming to work every day and I have been here over 2 years now and hope to be here for many more.