Puttenham Hill House Care Home

Off Hog's Back, Puttenham, Guildford GU3 1AH
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9.9 59 Reviews
  • Puttenham Hill House Care Home, Guildford
Puttenham Hill House provides round the clock residential and nursing care for short or long term needs. The home offers all forms of short stay care including palliative and convalescence.

Stays can be from a few weeks to experience living at the home, a month while recovering from an operation or a more long-term move. Advance bookings available (up to 6 months).

An elegant 1920s former private residence, Puttenham Hill House has spacious bedrooms and two beautifully decorated lounges and a large activities room.

Outside, the well-maintained grounds are ideal for wheelchairs. Residents can enjoy a little light gardening in the summer months. It feels very much like home, based in a peaceful area, surrounded by beautiful grounds and wildlife.

A wide range of nutritionally-balanced meals are freshly prepared daily and every effort is made to cater to individual tastes. Residents can either choose to dine outside in the summer when the weather permits, take meals in the dining room or in the comfort of the bedroom.

Puttenham Hill House is a small community with a friendly atmosphere. Regular meetings are held with residents and relatives to listen to views and ideas. And there’s no pressure to join in with activities; residents are always free to choose what to do.

The activities coordinator ensures that activities to suit all interests and levels of mobility are always available, from music concerts and exercise classes to history talks and reminiscence sessions.

Follow the home on Facebook to find out more about the great things that go on day to day, search Bupa Care Home Puttenham Hill House.

Care Provided by Puttenham Hill House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ali Packham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Puttenham Hill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re just four miles west of Guildford, where there’s a cathedral, theatres, museums and riverside walks. We’re also close to the superb Watts Chapel, a Grade-I listed Arts & Crafts building with a gallery attached.


  • Parking
  • Onsite parking available.


Puttenham Hill House Care Home Reviews (59)

Total of 59, showing 1-20
9.9

Puttenham Hill House Care Home has a Review Score of 9.9 (9.908) out of 10, based on 12 reviews in the last 2 years. Over all time Puttenham Hill House Care Home has 59 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I have found Puttenham Hill House Care Home excellent in every way. Very friendly and helpful and I know my sister-in-law (resident) and husband were happy from the day they moved in. The staff have been amazing to my sister-in-law since her husband passed away. A very friendly and homely atmosphere
and surrounded by lovely countryside.

Reply from Fran Donno, Customer Service Adviser at Puttenham Hill House Care Home

We appreciate you taking the time to leave us your kind words. It is always wonderful to hear words like "Friendly" and "Helpful" being used to describe our staff. We are pleased to hear that you are impressed with the homely atmosphere at Puttenham Hill House Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

When my husband passed away, I felt very lonely and didn't know what to do, but the staff were very reassuring, kind and considerate of my feelings at this sad time.
I still have down days, but the staff are always there to cheer me up and make me smile. I'm very grateful to everyone.

Reply from Maria Ricketts, Customer Care Adviser at Puttenham Hill House Care Home

Thank you for your kind words. It is always nice to hear words like "kind" and "considerate" being used to describe our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has now been at Puttenham for just over a year and I am pleased this home was chosen for his permanent care. His problem is mostly a lack of mobility (he is 97), but he is able to join in most of the many activities provided which has led to companionship and keeping his brain active. He
enjoys the food and the staff are excellent, caring, attentive and full of good humour, creating a really happy atmosphere for residents and visitors. Special occasions are recognised and the staff put a lot of effort into providing an environment to match - especially this year's Christmas Panto. The garden provides a lovely place to spend time in the summer months.

Reply from Lisa Henderson, Customer Care Advisor at Puttenham Hill House Care Home

We are very happy to hear you can feel at ease with your Husband in our care at Puttenham Hill Care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is great to hear that he got to experience the activities and enjoyed the food. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

My uncle and auntie (brother and sister) were both residents at Puttenham Hill House for nearly 5 years and 3 years respectively. My cousins and I attended the crematorium today for the spreading of their ashes. Neither ever married and had lived together for over 80 years, the last few at BUPA's Puttenham
Hill House. They are now together again RIP. The staff there are fantastic. My uncle and aunt could not have had better care, they were happy and content, with the best of nursing care, support - and lovely food. Thank you to everyone at Puttenham Hill House.

Reply from Maria Ricketts, Customer Care Adviser at Puttenham Hill House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

Always a lovely experience. The staff are so friendly and helpful. My mum is very well looked after and happy.

Reply from Rosie Smith, Customer Advisor at Puttenham Hill House Care Home

Hello and thank you for taking the time to leave the staff at Puttenham Hill House Care Home such a lovely review. It is always amazing to hear our staff described as "friendly" and "helpful". We hope that your mother continues to enjoy her stay at the home!


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Overall Experience  Overall Experience 4.0 out of 5

A huge thank you to the amazing team at Puttenham Hill House for looking after Dad so well following his knee operation. The two weeks post-op care allowed him to recover, build his strength and gain confidence before returning home to live on his own. All of the team are very friendly and courteous
when dealing with a 92-year-old man who has lived on his own for a long while. The team quickly identified Dad's needs and supported him. I would also like to send my thanks to all at Puttenham Hill, their care has allowed Dad to build firm foundations so he can return to enjoying life more quickly.

Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like "very friendly" and "courteous" being used to describe our care. We will certainly pass your comments on to the manager.


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Overall Experience  Overall Experience 5.0 out of 5

Really friendly staff, made me feel very welcome. All the staff really cared for the residents which in turn made them happy and content. I would recommend Puttenham Hill House Care Home to my friends.

Reply from Fran Donno, Customer Service Adviser at Puttenham Hill House Care Home

Thank you for your lovely review. It is always nice to hear words like "Friendly" being used to describe our staff and we are pleased to hear that you are overall impressed with the high levels of care provided at Puttenham Hill House Care Home. Hopefully, you will go away from this feeling like your friend received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Puttenham for a year now. I feel no words are enough, no trumpet fanfares loud enough to praise every aspect of the home. They have made her transition to a Nursing Home wonderful with their compassion, understanding, unfaltering care. Rooms are so light and airy, very
refreshing. Activities are varied, also trips out which are wonderful. When I visit walking in is a breath of fresh air always greeted with genuine smiles. Thank you all, my mind rests knowing Mum is in such caring, wonderful hands from every one of you.

Reply from Fran Donno, Customer Service Adviser at Puttenham Hill House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care and we are pleased to hear that you are impressed with the high levels of care provided at Puttenham Hill House Care Home. It is always nice to hear words like Compassion and Unfaltering being used to describe our care. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

Fantastic and very caring staff. Very welcoming when my grandfather arrived at the home, they couldn't do enough to help him and us as a family. They kept us informed every step of the way regardless of how busy they were. All staff offered their full support throughout my grandfather's time with them.
Could not recommend them enough! Thank you all so much for your help, care and support

Reply from Eden Tomlinson, Customer Service Adviser at Puttenham Hill House Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “Fantastic” and “Caring” being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a care home for a loved one and there is a room available at Puttenhams Hill Care Home please look no further! My mum has been at Puttenham Hill for 6 months now and it is a huge relief to know that she is happy there. The staff are so kind and caring and treat residents with
such love and compassion. My mum is always laughing when the staff are with her, which is so lovely to see. The kindness is very much extended to family and friends.
Wonderful place!

Reply from Rebecca Kellegher, Customer Service Adviser at Puttenham Hill House Care Home

Thank you for taking to time to leave us your kind words. We are so pleased to hear how happy you are with Mum's care as it is always nice to hear from family members feeling like their loves one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

After breaking my hip, I came to Puttenham Hill for 2 weeks of respite care. It was the best decision I could have made, I was given the very best of care by all the staff. Nothing was too much trouble. The meals were delicious, and the activities were a great addition to my day. The manager made a
point of speaking to me every day and the other staff - all of which I knew by name, were simply wonderful, so kind and patient, but with such a lovely sense of humour that brightened every day. I wish I could have stayed longer.

Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home

Thank you for your kind words. We hope Puttenham Hill House care home did everything possible to make the transition as easy as possible. It is always nice to hear words like “Kind” and “patient” being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Puttenham Hill House for your stay.


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Overall Experience  Overall Experience 5.0 out of 5

I have always found all the staff caring, helpful, welcoming and friendly to all. They did a marvellous job during the pandemic, ensuring residents' safety and well-being. The activities are very good and varied to accommodate all interests. Good food choices and lovely meals.

Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home

Thank you for your lovely review. It is always nice to hear words like “caring, helpful, welcoming and friendly” being used to describe our care. We hope to continue providing your loved one with the best possible care, and we are looking forward to seeing you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

Well run home, and special thanks to the manager for his very helpful and pleasant attitude and the lady for her administration and helping the manager to obtain a suitable room and settle him in. Thank you very much. I would like them to be listed for special attention by Bupa.

Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your lovely one in our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

Since my arrival here last February, I have been very impressed by how friendly and reliable the members of staff have proved to be and how well I have been cared for. I have been made to feel very much at home here and am so pleased my relation had prior knowledge about how good this home would be
for me. My health concerns have been looked after well and my room made very homely with items I was allowed to bring from my house. Many activities are arranged regularly for us.

Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Puttenham Hill House family. It is always nice to hear words like “friendly” and “reliable” being used to describe our staff. We hope to continue providing you with the best possible care and thank you for choosing Puttenham Hill House for your stay.


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Overall Experience  Overall Experience 4.0 out of 5

Mum became a resident at Puttenham Hill House Care Home in December 2022 after another care home closed. She's been a resident for two months, at a time when the call alert system was changed and the home had Covid which meant the residents were confirmed to their rooms for two-plus weeks. I've found
the home to be bright and cheery. The staff are welcoming and caring. The management appears to be liked and endorsed by the staff. All staff, from carers to housekeeping, are always helpful when I visit.

Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care and hope Puttenham Hill House Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful staff who make you feel at home during your stay. First class good and cleanliness. Nothing too much for them.

Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease in our care. Thank you for choosing Puttenham Hill House for your stay.


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Overall Experience  Overall Experience 4.0 out of 5

I have now been here one year and my daughters and I are very pleased we chose this home. It is not too big at all and is in a building that originated as a country home which gives it a homely feeling and appearance. The management and the staff are very pleasant, kind, willing and helpful and hardworking
and include a trained RN. The food is good and adequate, the building is well cleaned. The resident's laundry is done on-site.

Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home

Thank you for your kind words. We hope Puttenham Hill care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Puttenham Hill House for eleven years and has always been well cared for by lovely staff, who have treated him as a human being and not just another resident. It is a very happy and friendly home, and I would recommend it to anyone.

Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your family member in our care and happy to hear you feel like a part of our Puttenham Hill House family. We hope to continue providing your loved one with the best possible care, and we look forward to seeing you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

Lovely place, lovely people and thanks for letting me sleep! Especially appreciate the high toilet seat, without which I would have been in a lot of trouble.
Bed very comfortable, lovely view from my room.
Staff very kind and thoughtful, without exception.
Extra thanks to very many folks.

Reply from Rebecca Kellegher, Customer Service Adviser at Puttenham Hill House Care Home

It is really lovely to hear such positive feedback on your stay, thank you for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleased you have treated my mother right to the end. You have all gone a good job.

Reply from Amanda Barnes, Customer Service Adviser at Puttenham Hill House Care Home

Thank you for your feedback. We appreciate you taking the time to leave us your review.


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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Puttenham Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Puttenham Hill House Care Home is calculated as follows: ( (129 Excellents x 5) + (13 Goods x 4) ) ÷ 142 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Puttenham Hill House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2021

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Puttenham Hill House Care Home

What types of Care is Puttenham Hill House Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Puttenham Hill House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Puttenham Hill House Care Home have?

There are 28 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Puttenham Hill House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Puttenham Hill House Care Home to the centre of Guildford?

3.9 mile(s) as the crow flies, distance by road may be significantly further.