each and every single one of the team were caring and gave my mum dignity
Clair G (Daughter of Resident)
The staff are so kind and caring and treat residents with such love and compassion
Jackie G (Daughter of Resident)
I have always found all the staff caring, helpful, welcoming and friendly to all.
C B (Sister of Resident)
The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re just four miles west of Guildford, where there’s a cathedral, theatres, museums and riverside walks. We’re also close to the superb Watts Chapel, a Grade-I listed Arts & Crafts building with a gallery attached.
Onsite parking available.
Puttenham Hill House Care Home has a Review Score of 9.9 (9.908) out of 10, based on 12 reviews in the last 2 years. Over all time Puttenham Hill House Care Home has 59 reviews.
Review from Ann E (Sister-in-law of Resident) published on 21 February 2025
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Reply from Fran Donno, Customer Service Adviser at Puttenham Hill House Care Home
We appreciate you taking the time to leave us your kind words. It is always wonderful to hear words like "Friendly" and "Helpful" being used to describe our staff. We are pleased to hear that you are impressed with the homely atmosphere at Puttenham Hill House Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Maureen F (Resident) published on 28 January 2025
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Reply from Maria Ricketts, Customer Care Adviser at Puttenham Hill House Care Home
Thank you for your kind words. It is always nice to hear words like "kind" and "considerate" being used to describe our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from Joan W (Wife of Resident) published on 24 January 2025
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Reply from Lisa Henderson, Customer Care Advisor at Puttenham Hill House Care Home
We are very happy to hear you can feel at ease with your Husband in our care at Puttenham Hill Care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is great to hear that he got to experience the activities and enjoyed the food. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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Review from K W (Nephew of Resident) published on 26 November 2024
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Reply from Maria Ricketts, Customer Care Adviser at Puttenham Hill House Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from A E (Son of Resident) published on 30 September 2024
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Reply from Rosie Smith, Customer Advisor at Puttenham Hill House Care Home
Hello and thank you for taking the time to leave the staff at Puttenham Hill House Care Home such a lovely review. It is always amazing to hear our staff described as "friendly" and "helpful". We hope that your mother continues to enjoy her stay at the home!
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Review from I S (Son of Resident) published on 4 September 2024
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Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like "very friendly" and "courteous" being used to describe our care. We will certainly pass your comments on to the manager.
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Review from Alexandra C (Friend of Resident) published on 7 June 2024
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Reply from Fran Donno, Customer Service Adviser at Puttenham Hill House Care Home
Thank you for your lovely review. It is always nice to hear words like "Friendly" being used to describe our staff and we are pleased to hear that you are overall impressed with the high levels of care provided at Puttenham Hill House Care Home. Hopefully, you will go away from this feeling like your friend received the best possible care.
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Review from Allyson F (Daughter of Resident) published on 15 May 2024
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Reply from Fran Donno, Customer Service Adviser at Puttenham Hill House Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care and we are pleased to hear that you are impressed with the high levels of care provided at Puttenham Hill House Care Home. It is always nice to hear words like Compassion and Unfaltering being used to describe our care. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.
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Review from Jack H (Grandson of Resident) published on 14 November 2023
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Reply from Eden Tomlinson, Customer Service Adviser at Puttenham Hill House Care Home
Thank you for taking the time to leave your review. It is always nice to hear words like “Fantastic” and “Caring” being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Jackie G (Daughter of Resident) published on 6 July 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Puttenham Hill House Care Home
Thank you for taking to time to leave us your kind words. We are so pleased to hear how happy you are with Mum's care as it is always nice to hear from family members feeling like their loves one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
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Review from Jacqueline J (Respite Resident) assisted by family/friend published on 29 March 2023
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Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home
Thank you for your kind words. We hope Puttenham Hill House care home did everything possible to make the transition as easy as possible. It is always nice to hear words like “Kind” and “patient” being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Puttenham Hill House for your stay.
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Review from C B (Sister of Resident) published on 20 March 2023
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Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home
Thank you for your lovely review. It is always nice to hear words like “caring, helpful, welcoming and friendly” being used to describe our care. We hope to continue providing your loved one with the best possible care, and we are looking forward to seeing you again soon.
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Review from Paul S (Nephew of Resident) published on 28 February 2023
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Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your lovely one in our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make their stay as comfortable as possible.
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Review from Albert D (Resident) published on 22 February 2023
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Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home
Thank you for your lovely review. We are happy to hear you feel like a part of our Puttenham Hill House family. It is always nice to hear words like “friendly” and “reliable” being used to describe our staff. We hope to continue providing you with the best possible care and thank you for choosing Puttenham Hill House for your stay.
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Review from J M (Daughter of Resident) published on 22 February 2023
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Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care and hope Puttenham Hill House Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from M R (Respite Resident) assisted by family/friend published on 8 November 2022
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Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease in our care. Thank you for choosing Puttenham Hill House for your stay.
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Review from Ralph G (Resident) published on 16 September 2022
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Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home
Thank you for your kind words. We hope Puttenham Hill care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from A D (Wife of Resident) published on 26 August 2022
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Reply from David Mclean, Customer Service Adviser at Puttenham Hill House Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your family member in our care and happy to hear you feel like a part of our Puttenham Hill House family. We hope to continue providing your loved one with the best possible care, and we look forward to seeing you again soon.
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Review from S B (Resident) assisted by family/friend published on 8 August 2022
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Reply from Rebecca Kellegher, Customer Service Adviser at Puttenham Hill House Care Home
It is really lovely to hear such positive feedback on your stay, thank you for your kind words.
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Review from P K (Son of Resident) published on 18 June 2022
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Reply from Amanda Barnes, Customer Service Adviser at Puttenham Hill House Care Home
Thank you for your feedback. We appreciate you taking the time to leave us your review.
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The Review Score of 9.9 (9.908) out of 10 for Puttenham Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.908 for Puttenham Hill House Care Home is calculated as follows: ( (129 Excellents x 5) + (13 Goods x 4) ) ÷ 142 Ratings = 4.908
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Puttenham Hill House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Oct 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Feb 2025
Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.
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