Puttenham Hill House Care Home

Off Hog's Back, Puttenham, Guildford GU3 1AH
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9.9 59 Reviews
  • Puttenham Hill House Care Home, Guildford
Puttenham Hill House provides round the clock residential and nursing care for short or long term needs. The home offers all forms of short stay care including palliative and convalescence.

Stays can be from a few weeks to experience living at the home, a month while recovering from an operation or a more long-term move. Advance bookings available (up to 6 months).

An elegant 1920s former private residence, Puttenham Hill House has spacious bedrooms and two beautifully decorated lounges and a large activities room.

Outside, the well-maintained grounds are ideal for wheelchairs. Residents can enjoy a little light gardening in the summer months. It feels very much like home, based in a peaceful area, surrounded by beautiful grounds and wildlife.

A wide range of nutritionally-balanced meals are freshly prepared daily and every effort is made to cater to individual tastes. Residents can either choose to dine outside in the summer when the weather permits, take meals in the dining room or in the comfort of the bedroom.

Puttenham Hill House is a small community with a friendly atmosphere. Regular meetings are held with residents and relatives to listen to views and ideas. And there’s no pressure to join in with activities; residents are always free to choose what to do.

The activities coordinator ensures that activities to suit all interests and levels of mobility are always available, from music concerts and exercise classes to history talks and reminiscence sessions.

Follow the home on Facebook to find out more about the great things that go on day to day, search Bupa Care Home Puttenham Hill House.

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Care Provided by Puttenham Hill House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ali Packham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Puttenham Hill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re just four miles west of Guildford, where there’s a cathedral, theatres, museums and riverside walks. We’re also close to the superb Watts Chapel, a Grade-I listed Arts & Crafts building with a gallery attached.


  • Parking

  • Onsite parking available.


Puttenham Hill House Care Home Reviews (59)

Total of 59, showing 21-40
9.9

Puttenham Hill House Care Home has a Review Score of 9.9 (9.900) out of 10, based on 11 reviews in the last 2 years. Over all time Puttenham Hill House Care Home has 59 reviews.

Overall Experience

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Review from Nicola C (Daughter of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On June 4th I went to my mother's home to celebrate The Queens Jubilee. The staff had put so much work into ensuring the residents and families had a lovely day. The staff had come in on their time off. It is the most caring loving family environment. Thank you Puttenham Hill House Care Home for all
you have done and continue to do.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Puttenham Hill House Care Home

Thank you for your feedback. We are so happy that you enjoyed the celebrations with us.


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Review from D C (Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has a lounge/dining room and activities room. The home is clean and has a lift to help get around. The garden has many large trees and has access in good weather with a super deny tree which blossoms each year. There is easy parking for us.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Puttenham Hill House Care Home

Thank you for your comments; we appreciate you taking the time to write us a review.


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Review from M M (Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to be at this home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Puttenham Hill House Care Home

Thank you for your feedback. Please let us know if there is anything else we can do to make your stay as comfortable as possible.


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Review from K L (Granddaughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent my grandmother has been her some time now the staff are brilliant and spend time with her, they know her very well. During COVID they have kept us fully informed I would highly recommend this caring home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Puttenham Hill House Care Home

Thank you for your lovely review. We are glad to hear that you felt you were kept up to date with everything during the pandemic, it was certainly a challenging time with lots of changes. Thank you for your recommendation.


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Review from P K (Friend of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the five or more years that I have been visiting my friend, the staff have been consistently helpful and friendly. During Covid, there has been great attention to keeping the residents safe, though this may have been to their visitors!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Puttenham Hill House Care Home

Thank you for your feedback. We are glad to hear that the safety procedures we put in place during the pandemic were comforting to you.


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Review from M G (Husband of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following my wife's admission to Puttenham Hill House Care Home during lockdown mid-May 2020, due to strict adherence to covid-19 infection control, they have kept her safe. I have found the staff to be friendly and very willing to help during these most stressful 15 months. Easing of restrictions plus
personal visits has improved morale drastically. As well as appreciating the dedication of all care staff, I wish to record my thanks to the Activity Facilities Coordinator who always remained positive and cheerful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Puttenham Hill House Care Home

Thank you for your kind words. It certainly has been a very challenging 15 months, we are so happy to be able to welcome you back in for visits again. I will pass on your thanks and thank you again for your review.


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Review from N D (Sister of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very attentive to us and my brother. The surroundings are very pleasant and the care is excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Puttenham Hill House Care Home

Thank you for your lovely review. We are glad to hear that our staff are always attentive and that you feel the care is excellent. Please let us know if there is anything further we could do.


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Review from Anne D (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Puttenham Hill House since August 2019, the care mum receives is exceptional. The staff treat her with the greatest respect and dignity. We as a family have noticed such an improvement in Mum's mental health since she went to live at Puttenham Hill House. She seems to
have gained a new lease of life, it is so lovely to see her smiling, laughing and reciting poetry as she once did. The communication between staff and our family has been excellent, especially in this last year of Covid restrictions.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Puttenham Hill House Care Home

Thank you for your kind review and for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. It is always nice to hear from family members feeling like their loved one is well cared for and looked after. It's great to hear she has found a new lease of life and has become the mother you remember smiling, laughing and picking up her poetry once more. If there is anything else we can do for her please do let us know.


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Review from M L (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been very well looked after during her time at Puttenham Hill House. In particular, she has been very well looked after during Covid.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Puttenham Hill House Care Home

Thank you for your lovely review, we really appreciate your kind comments. Please let us know if there is anything else we can do for you.


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Review from Valerie B (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always welcoming, prior to Covid. Everyone is friendly and the care is very good, just wish a little faster with bedpan. If I should call reception it is health with promptly and friendly.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Puttenham Hill House Care Home

Thank you for sharing your feedback with us, we really appreciate receiving your review. Please let us know if there is anything else we can do.


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Review from S N (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking after Mum very well, she is very happy here. They are doing all they can to make Covid visits as safe and as comfortable as possible, and let you know if visits cannot take place because of Covid and arrange a Zoom meeting instead, so you can still have a chat with Mum.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Puttenham Hill House Care Home

Thank you so much for your kind words, we really appreciate your lovely review. We are so pleased to hear that your Mum is happy and that you can feel at ease knowing she is in our care. Please let us know if there is anything we can do for you and your family.


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Review from Grace C (Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy in the house.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Puttenham Hill House Care Home

Thank you for your kind feedback, please let us know if there is anything else we can do for you.


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Review from I D (Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe living here.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Puttenham Hill House Care Home

Thank you for your lovely feedback for us, we appreciate you taking the time to leave your review.


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Review from Cheryl T (Granddaughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been a resident for 3-years now, and I honestly have not seen her this happy in years. Considering she was close to passing when she moved in, she has bounced back with life and happiness thanks to the great care you have provided for her. So many things for her to see and do, she’s got a
more interesting social life than I do! Thank you so much for putting the life back in my nan; it’s been great to see her smile.

Reply from Emily Wilson, Customer Services Adviser at Puttenham Hill House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Nan in our care. Please let us know if there is anything more we can do to make your Nan's stay as comfortable as possible.


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Review from Carol B (Daughter of Resident) published on 28 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the few short months my mum was a resident at Puttenham Hill House, the staff and carers were so lovely (as were the nurses) who were all so friendly. It was a great atmosphere. The entertainment/activity coordinator obviously enjoyed laying on all sorts of fun and activity and also arranged a face
to face video link with my mum, which I feel went above and beyond her normal role. I and my family would like to extend our appreciation to all the carers etc who looked after mum with care, dignity and "love" at a time when we could not be with her. Thank you all.

Reply from Greta Narbutaityte, Customer Adviser at Puttenham Hill House Care Home

Thank you for taking the time to leave such lovely comments.


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Review from Robert N (Son of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was offered Puttenham Hill House as one of several options in January for palliative care following the return of her cancer. We chose Puttenham Hill as it appeared the most friendly, bright, and homely of those we viewed and with welcoming staff. In Mum's 3 month stay, we have not been disappointed,
and even during COVID-19, the staff has been excellent. We hope they all stay safe and continue the good work.

Reply from Greta Narbutaityte, Customer Adviser at Puttenham Hill House Care Home

Thank you for taking the time to leave such kind words.


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Review from G S (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found Puttenham Hill House to be a warm, caring home for my mother to recover from a bad fall. All the staff were considerate, helpful and caring.

Reply from Greta Narbutaityte, Customer Adviser at Puttenham Hill House Care Home

Thank you for your review. We hope your mother made a full recovery.


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Review from Clair G (Daughter of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed here for her last couple of months for end of life care. I was very concerned about her going into a home due to all the press you read. However, my concerns very quickly disappeared. The home is spotlessly clean, also my mum was allowed a glass of wine whenever she wanted and the chefs
even ordered in her favourite food. I often stayed to have lunch with her or tea and cake in the afternoon which made the visits and the final time I spent with my Mum very precious. Also, each and every single one of the team were caring and gave my mum dignity, from the managers, carers to the chefs. Not forgetting the lovely nurses, one of them even stayed with my Mum in her final hour so she was not alone.
My Mum was very precious to me and if Puttenham Hill was good enough for my mum I promise you if you have to go through the same you will not be disappointed in Puttenham Hill, it is amazing!

Reply from Greta Narbutaityte, Customer Adviser at Puttenham Hill House Care Home

Thank you for your feedback. We are saddened about your loss and please let us know if there is anything else we can do to help you through such a difficult time.


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Review from S C (Son of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to provide a recommendation and to be able to make it without reservation.
I could not recommend Puttenham Hill House more highly.

Reply from Greta Narbutaityte, Customer Adviser at Puttenham Hill House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members, feeling like their loved one is cared for and looked after.


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Review from M W (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely atmosphere where everyone says hello and makes you feel welcome. You get the impression that the majority of the staff really care for the clients and enjoy their job. Agency staff have left my mother feeling "forgotten" and a hindrance but this is rare.
Fresh home cooked food with a great
menu and enjoyed despite my mother being a very fussy eater.

Reply from Josephine Gaupholm, Customer Adviser at Puttenham Hill House Care Home

Thank you for your review of Puttenham Hill House Care Home. We are pleased to hear that overall you and your mum have had a positive experience at the home and appreciate your comments regarding the staff situation. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Puttenham Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Puttenham Hill House Care Home is calculated as follows: ( (117 Excellents x 5) + (13 Goods x 4) ) ÷ 130 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Puttenham Hill House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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