Puttenham Hill House Care Home

Off Hog's Back, Puttenham, Guildford GU3 1AH
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9.9 59 Reviews
  • Puttenham Hill House Care Home, Guildford
Puttenham Hill House provides round the clock residential and nursing care for short or long term needs. The home offers all forms of short stay care including palliative and convalescence.

Stays can be from a few weeks to experience living at the home, a month while recovering from an operation or a more long-term move. Advance bookings available (up to 6 months).

An elegant 1920s former private residence, Puttenham Hill House has spacious bedrooms and two beautifully decorated lounges and a large activities room.

Outside, the well-maintained grounds are ideal for wheelchairs. Residents can enjoy a little light gardening in the summer months. It feels very much like home, based in a peaceful area, surrounded by beautiful grounds and wildlife.

A wide range of nutritionally-balanced meals are freshly prepared daily and every effort is made to cater to individual tastes. Residents can either choose to dine outside in the summer when the weather permits, take meals in the dining room or in the comfort of the bedroom.

Puttenham Hill House is a small community with a friendly atmosphere. Regular meetings are held with residents and relatives to listen to views and ideas. And there’s no pressure to join in with activities; residents are always free to choose what to do.

The activities coordinator ensures that activities to suit all interests and levels of mobility are always available, from music concerts and exercise classes to history talks and reminiscence sessions.

Follow the home on Facebook to find out more about the great things that go on day to day, search Bupa Care Home Puttenham Hill House.

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Care Provided by Puttenham Hill House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ali Packham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Puttenham Hill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re just four miles west of Guildford, where there’s a cathedral, theatres, museums and riverside walks. We’re also close to the superb Watts Chapel, a Grade-I listed Arts & Crafts building with a gallery attached.


  • Parking

  • Onsite parking available.


Puttenham Hill House Care Home Reviews (59)

Total of 59, showing 41-59
9.9

Puttenham Hill House Care Home has a Review Score of 9.9 (9.900) out of 10, based on 11 reviews in the last 2 years. Over all time Puttenham Hill House Care Home has 59 reviews.

Overall Experience

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Review from E D (Husband of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is very happy, enjoys the food and gets on well with the staff. The staff are friendly. Puttenham House is very clean and airy with plenty of fresh air and entertainment.

Reply from Josephine Gaupholm, Customer Adviser at Puttenham Hill House Care Home

Thank you for your review of Puttenham Hill House Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding your wife being happy and enjoying her time at the home. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Jean H (Daughter of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mum has been at Puttenham Hill now for six years. One of the reasons we chose this home was because it had the feeling of being a real home and not a large purpose built institution – a home from home!


The staff are brilliant - caring, understanding and at the same time totally professional

and efficient; several have been there since she first went there! The food is of excellent quality and the home is kept impeccably clean.


The Activity Coordinator is imaginative, working tirelessly to: devise outings; provide a wide variety of diversions and activities; organise seasonal events; and still find time for a one-to-one with residents. Celebrations like Christmas, Easter and Summer Fairs are lively and relaxed with lots of visiting animals and children; and laughter!


Thank you Puttenham Hill for giving us peace of mind that our Mum is well looked after, safe and happy!


Reply from Josephine Gaupholm, Customer Adviser at Puttenham Hill House Care Home

Thank you for your review of Puttenham Hill House Care Home. We are pleased to hear that you and your mum have had a positive experience with the care home and appropriate your comments regarding the homeliness of Puttenham Hill and the variety of activities. We will share your comments with homes manager. The Bupa Customer Care Team.


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Review from Jennifer R (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed yummy fish and chips and a lovely trip[ to Portsmouth with mum the lovely staff and some of the residents.
As a family, we didn't think that we would get a chance to go to the sea altogether again but thanks to the lovely staff we did.
Mum had a lovely time and we are very grateful to all
the staff here for everything they do to help and look after mum on a daily basis.
All the staff go above and beyond to look after the residents and are always friendly and welcoming to us as a family. Thank you.

Reply from Josephine Gaupholm, Customer Adviser at Puttenham Hill House Care Home

Thank you for your review of Puttenham Hill House Care Home. We are pleased to hear that you and your mum have had a positive experience with the home and appreciate your comments regarding your trip to Portsmouth and the care she has received from the staff. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Helen M (Daughter of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum enjoyed her stay at the home. She wishes to thank all the staff who made this possible.

Reply from Jayne Duck, Customer services administator at Puttenham Hill House Care Home

Thank you for your review. I'm so happy that your mum enjoyed her stay with us and hopefully she will come and stay with us again for some respite.


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Review from Ian C (Son of Resident) published on 10 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all the staff for the care that they showed mum in her time at your home (it was like home).


Mum felt she was among friends with all of you. The professional approach always shone through and well, what more can I say other than thank you and keep caring.


Reply from Jayne Duck, Customer Services Administator at Puttenham Hill House Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. I'm sure that in time to come you will look back on the time that your mum spent with us with good memories.


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Review from Anita L (Daughter of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needs full-time palliative care. My husband and I viewed a number of homes, some of those made us question whether this was the best course of action for Mum.
On entering Puttenham Hill our worries were allayed. The environment the staff have created is one of care, happiness and safety. Beautiful
rooms and lovely lounges.
Mum feels safe and secure. All aspects of her care needs are catered for. Thank you to all included for looking after her.

Reply from Jane Duck, Customer services administator at Puttenham Hill House Care Home

Thank you for your review. It is so nice to know that you don't have to worry about your Mum and can relax knowing that she is being cared for.


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Review from J R (Grandson of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that my grandfather receives all of the carers are wonderful and they work so hard in the home, my grandfather always looks so well cared for every time I visit. He especially enjoys the activities and loves the ducks that have hatched at Puttenham Hill, I can't thank the
care staff enough for all that they do. The manager is always pleasant and deals with any concerns I have. Very good service.

Reply from Simone Berkeley, Customer Service Advisor at Puttenham Hill House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from T B (Friend of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were very kind and supportive to both myself and my friend throughout her time there. I also felt that Puttenham Hill House had a very homely feel to it which made us both feel at ease. Thank you.

Reply from Jayne Duck, Customer Services Administrator at Puttenham Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Peter C (Son of Resident) published on 3 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, at all levels, show a professional yet cheerful manner, demonstrating empathy and above all, a genuine care for our Mother. All of which was delivered in good humour and attention to detail.
We witnessed the practice of staff that goes way beyond the role that they are employed to do. We
have seen genuine affection for our Mother, a hug or a peck on the cheek goes a long way when she was down or frightened. We believe that these actions have provided a sense of security and well-being when it was needed most. With all of the concern over medical issues, it is easy to overlook the need to keep mind and emotions stable as well. This is something that has been catered for in an exemplary manner by all.
I have a number of shining examples of this behaviour by staff.
Would you please pass our admiration and gratitude on to all of the team with our thanks.

Reply from Jayne Duck, Customer sercices administrator at Puttenham Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Mary P (Daughter of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum received excellent palliative care in the final weeks of her life. The staff, without exception, were kind, caring and thoughtful. Mum was treated with dignity and a great deal of kindness. Her room overlooking the gardens was well appointed, nicely decorated and peaceful. Choosing a care home
for my dear Mum was something I had hoped never to do but she could not have been better cared for anywhere. I feel comforted knowing that her final days were comfortable and peaceful. Thank you to all the team.

Reply from Jayne Duck, Customer services administrator at Puttenham Hill House Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from R H (Husband of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who is 63 years of age, was transferred to palliative care after spending 7 weeks in hospital. It was discovered that cancer had progressed to her brain causing seizures, acute memory loss and mobility problems. Having visited several care homes we decided that Puttenham Hill House would support
my wife the best. It had a good feeling.


The level of professionalism, the kindness and understanding by all staff show to my wife, myself and our daughter. The palliative care team helped greatly in my wife's transition to palliative care for which I will be forever grateful. Thank you all!


Reply from Jayne Duck, Customer sercices administrator at Puttenham Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Tricia S (Wife of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers, manager and all members of the staff at Puttenham Hill House are extremely kind and caring, always approachable and very friendly. There is a very happy atmosphere at the home and nothing is ever too much for them.

Reply from Emily Wilson, Customer Service Administrator at Puttenham Hill House Care Home

Thank you for your lovely feedback regarding the staff at Puttenham Hill House, I am so pleased you are impressed by their work. The Bupa Customer Care Team.


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Review from Caroline V (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Puttenham Hill House for over a year. He has a number of health issues but it's his Bi-Polar disorder which has always been his worst problem.
Since making his home at Puttenham Hill House he has been more stable with his depression, which is due to the amazing care and
attention he gets every day.
He has been so happy, which enables us as a family not to worry as we know he is safe, happy and well looked after.

Reply from Emily Wilson, Customer Service Administrator at Puttenham Hill House Care Home

Thank you for sharing your lovely feedback with us. I am so pleased to hear that your Dad is happy and making improvements whilst at Puttenham Hill House, we wish him all the best. The Bupa Customer Care Team.


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Review from Robert B (Husband of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful location and easy to reach from the major road network. Friendly, family atmosphere and the staff are excellent. My wife is very happy there and I couldn't ask for better nursing care. I can't honestly think of any bad points.

Reply from Jayne Duck, Customer services administrator at Puttenham Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Rosemary M (Daughter of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is being cared for there. The staff are very helpful and friendly. My experience with this care home has overall been very good they look after the patients very well. The food is also very good . I can only praise all the staff there.

Reply from Rachel Elliott, Customer Service Administrator at Puttenham Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from A T (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found Puttenham Hill House friendly, efficient, professional and caring. They have been understanding and accommodating.

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Review from Clive J (Brother of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister went to stay at Puttenham. My sister had been ill for a long time, they took such special care of her and to be honest more recently me as I have been treated for cancer. Such a great family atmosphere and obviously great care and food. My sister died peacefully in the best of care I couldn't
have coped myself. They are angels it must be so difficult.

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Review from Sally B (Daughter of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to everyone at Puttenham Hill for helping to create such a happy and caring environment for my dad, in the last seven to eight months of his life. I will always be grateful, so caring cheerful and hardworking. Thanks also to the lads, it was nice to see one of the lads at dads funeral, I really
appreciated it. Many thanks to one of the carers for her enthusiastic efforts to get dad involved. Thanks to the carers for the chats about football, so many good people I shouldn't single anyone out you are all so wonderful.

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Review from Rebecca B (Granddaughter of Resident) published on 4 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Granddad spent 5 years at Puttenham Hill House. The staff were attentive and encouraged him to become more involved in activities and making friends. The trips out of the home are well organised and appropriate and very much enjoyed by my granddad. The food always looked good and staff would always
be popping in to check on him whilst chatting and seeing if he wanted a drink or help to the toilet. I am very grateful to the support and information sharing of Puttenham Hill House and would recommend them to my family and friends.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Puttenham Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Puttenham Hill House Care Home is calculated as follows: ( (117 Excellents x 5) + (13 Goods x 4) ) ÷ 130 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Puttenham Hill House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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