Review from Fiona F (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience

Staff are very approachable and friendly. Management are very helpful and only too willing to answer any questions I may ask.

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Review from Verdun B (Nephew of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience

The care home was recommended to us for our aunt whilst she was in hospital. This has turned out to be an excellent choice for us all. Superb care and service by the manager and all of her team, along with great food and many activities to keep things interesting. Highly recommended for anyone looking

for great care and service.

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Review from Cheryle G (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience

Both my parents stayed in the care home for a month, for respite. My father has dementia and both my parents have several other diseases. They were recovering from flu when they went in, so they were both quite weak and had lost weight. A month later they were both much stronger and both had put on

some weight. My dad enjoyed The 3 course lunches! The home had to call a doctor several times for them and they were seen quickly, if they had been at home it would have been difficult to get a doctor to them in that time span. It was such a relief to know they were cared for so well. My mother enjoyed the activities and my dad liked a visit from some real owls. My mum said every carer and every single member of staff was kind and caring and they always had time for a chat. I also enjoyed visiting them, the cakes are amazing! I would not hesitate to use this care home again and if their full time carer doesn't work out I would be happy for them to move in permanently.

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Review from Susan H (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience

Queen Elizabeth Care Home is a wonderful place for my mother to be. Mum suffers from Alzheimer’s and recently her condition deteriorated, though fortunately only temporarily. The staff handled this very well, with sensitivity and compassion, and helped us daughters to deal with the new situation. They

also sought medical advice in a timely way. My sisters and I are extremely satisfied with our mother’s care.

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Review from M C (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience

My mother is currently a temporary resident with a view to her hopefully going back home in the near future.
Although she is well looked after and is very happy with the care that she is given, there is no rehabilitation element to her care. There has been no encouragement for her to care for herself.

This has effectively made her more dependent on others.
The meals are also far too early. The library and communal seating area where you can make tea and coffee are very nice.
The wide selection of activities to take part in are excellent.

Reply from Heather De-Ninis, Home Manager at Queen Elizabeth Park Private Care Home

Thank you for your review. As discussed, we always aim to make the dining experience something to enjoy and did provide the option for your mother to have her main meal at suppertime, rather than lunchtime, which was politely declined. All food is freshly made by our kitchen team for everyone in our care. Be assured, throughout the day, residents can also enjoy a selection of snacks and drinks.

It's important to us that our residents are supported to remain as independent as possible, for as long as possible. Your mother is able to wash and dress herself and has been supported to do so throughout her respite stay. She also walks independently with a stick, which has been encouraged.

Please do get in touch with us directly if you have any further questions or concerns so we are able to address them as a matter of urgency.

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Review from Karen R (Daughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience

At Queen Elizabeth Park the staff at the home are wonderful and Mum is well looked after by people who actually care. Any problems and the team leaders and management are only too willing to listen and do anything in their power to sort out issues. They all deserve the full five stars, the reason I

haven't given it is nothing to with them but the Carebase head office who don't back up their staff by ensuring larger issues are dealt with. For example, the main lift being out of order for three months. Another, the telephone system on the second floor not reaching all the rooms. A shame Carebase is not as efficient and diligent as their on-the-ground employees.

Reply from Heather De-Ninis, Home Manager at Queen Elizabeth Park Private Care Home

Thank you for your feedback. I know you have had regular communication with us regarding the lift and telephone system. Please be assured that every effort was made by our team to resolve these as quickly as possible.

To clarify, our main lift was placed out of action on 13th December following a routine inspection. We were notified that a new part was required, however this had a long lead time (as it was manufactured in Spain) Second opinions were sought in a bid to find the part quicker. Delays were exacerbated by the Christmas holiday period. The lift was fully operational again on 15th February 2023. Throughout, residents were supported to use our second lift which services all floors.

Regarding the telephone system, we have since put in boosters to extend the phone signal. Later, we also purchased a mobile, to facilitate 3x weekly calls between you and your mother.

Please accept our apologies once again for the inconvenience. Do contact us if you have any further questions.

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Review from Mark B (Son-in-law of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience

Having looked for a suitable care home for my mother-in-law for a number of weeks, my wife and I were becoming a little despondent with what seemed available within our preferred geographic area; there was always something of concern. However, as soon as we entered Queen Elizabeth Park a huge weight

was immediately lifted from our shoulders. From the initial viewing, to our meeting with the Care Home manager, the atmosphere within the home and the feeling of professionalism and care conveyed by all staff was immediately apparent and hugely reassuring. There is a cheerful vibe throughout the building and residents all seem very much "at home".

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Review from Chris H (Friend of Resident) published on 10 March 2023
Submitted via Website • Report

Overall Experience

I have been visiting my friend who is a resident at Queen Elizabeth Park for some 14 months. The staff have always been courteous and helpful both to me and my friend. My friend has benefited especially from the programme of social activities which she has really enjoyed and has given her a new lease

of life.

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Review from J J (Wife of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience

Queen Elizabeth Park is an excellent home, providing love, care and attention to residents. The staff are always polite and patient and I am confident in leaving my husband in their care.

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Review from S E (Son of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience

My mother is very happy living in Queen Elizabeth Park Care Home and often tells me and other family members how well she is treated. I have been impressed by the care, attention and kindness shown by the staff, which means that I am reassured that she is in the best place, for her needs.

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Review from D L (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience

All the staff at Queen Elizabeth Care Home are very accommodating as far as my mum's care is concerned. She has been a permanent resident for a year and appears to be very comfortable. Should you require any contact with management or any of the other day-to-day care workers, they are always accessible

to discuss our mum's wellbeing. If looking for a residential care home for a loved one, we recommend Queen Elizabeth Park, highly.

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Review from Peter B (Son of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience

Queen Elizabeth Park is an excellent care home. My mum was admitted to the home in May. It was a very stressful time for us, but everyone at Queen Elizabeth Park, made the process so much easier. The care they have provided to Mum has been second to none and we are delighted with how she has settled

in.

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Review from Norma D (Wife of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience

Staff at Queen Elizabeth Park are always ready to consider requests about my husband's care. I have every confidence that he is being looked after very well. I couldn't ask for a better place. On the odd occasion when changes in staff or using temporary staff has resulted in a lower standard of care

than is expected by the managers, any issues have been quickly resolved. I am very appreciative of the atmosphere in the home and for the personal care given nearly all the time to my husband and also the personal relationship I have with carers and managers. This is a very good home. Thank you.

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Review from Ray G (Son of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience

The home is always fresh and clean. The carers are always very welcoming, helpful and professional. When I visit, there always seems to be an activity on whether it be listening to music, or a quiz, which is enjoyed by all. Although I obviously haven't tasted breakfast, lunch or dinner myself, what

I have seen, looks reasonably appetising, but I haven't asked. I would like to see what medication my Mum is on, so I will ask next time I visit. My mother seems to be very happy at Queen Elizabeth Park.

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Review from Sarah B (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience

My mum has dementia. She came to Queen Elizabeth Park, at Christmas last year, following a month in hospital. She was very confused and unhappy to have lost her independence. It has taken a while, but my mum is now settled and happy. The staff have been very patient with Mum and with me, as it has been

emotional at times. There are little things which mean a lot, making sure Mum looks neat and tidy when we take her out, by this I mean, her carers make sure she is in a nice matching outfit. She has a coat, so doesn't get cold and thick socks. This is more than just doing their job. This is caring and this I really appreciate.

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Review from J C (Son of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience

I have been very happy with the level of support and care for my mother. The staff have been very helpful in facilitating calls between my mother and family and have always contacted me quickly when there have been any worries. Thank you all.

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Review from T R (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience

Mum has settled in really well. The staff are brilliant and the activities programme is really good. They go on trips out as well now which is fantastic. Mum joins in with everything and is so much less lonely than she was in her own home. She has her hair done every week which is great. I don't have

to worry about her anymore as I know she is being so well cared for, I can just enjoy going to visit her or taking her out somewhere.

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Review from V Z (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

I have been very pleased with the care my mother receives. The staff always seem cheerful and positive and treat the residents with dignity. The activities are varied and give those who wish to take part the stimulation they need.

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Review from P W (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

Cannot fault the Home for the quality of care given to its residents. Personally, I would like to see relatives given the opportunity to be more involved. This may be an unfair comment as Covid restrictions have been applied throughout the year.

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Review from C G (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience

Mum has gradually become settled and now takes part in many of the activities. The staff are caring, she loves the food, I think perhaps she is again going to have to increase the size of her clothes! Although she never wanted to leave her own home she can now see so many different people every day

and she is able to have a bath regularly, which she couldn't do in her own home. She is very happy the only regret she has is that she is unable to see her school age great-grandchildren, which is not the fault of Queen Elizabeth Park Private Care Home.

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Queen Elizabeth Park Private Care Home

Care Provided by Queen Elizabeth Park Private Care Home

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Funding & Fees Guide for Queen Elizabeth Park Private Care Home

Facilities