Queen Elizabeth Park Private Care Home

1/72 Hallowes Close, Guildford GU2 9LL
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9.7 101 Reviews
  • Queen Elizabeth Park Private Care Home, Guildford
Queen Elizabeth Park provides residential, nursing and dementia care with love and kindness, treating residents as the individuals that they are.

Following personalised care plans designed to meet the individual needs of each resident, the team strives to provide the reassurance that your loved one is being cared for by a team you can trust and rely on. They work hard to involve friends and family in everyday life at the home too.

The home organises a calendar of meaningful activities to suit all tastes and abilities, to support residents’ overall health and wellbeing; from themed parties to choir practice, to djembe drumming and art tutorials, as well as welcoming visits from local musicians, performers, artists and schoolchildren. Residents also enjoy regular days out on the minibus to local places of interest, and cultivate connections with local mum and toddler playgroups, charity partners, and cultural institutions.

Set over three-floors, the friendly, yet peaceful home is surrounded by tranquil landscaped gardens, situated in a quiet cul-de-sac. It features bright and airy lounges, comfortable dining rooms, a bustling bistro, in addition to a library, salon and cinema.

Queen Elizabeth Park received Highly Commended in the Putting People First category at the South East Great British Care Awards 2023.

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Care Provided by Queen Elizabeth Park Private Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Heather De-Ninis (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Queen Elizabeth Park Private Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,840
    • Self-Funded Residential Dementia Care from £1,840
    • Self-Funded Nursing Care from £1,840
    • Self-Funded Nursing Dementia Care from £1,840
    • RESPITE Self-Funded Residential Care from £1,840
    • RESPITE Self-Funded Residential Dementia Care from £1,840
  • (these prices are only a guideline, please contact Queen Elizabeth Park Private Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents' visitors are always welcome. There are no restrictions as to visiting hours/days.


  • Parking

  • Free on-site parking is available.


Queen Elizabeth Park Private Care Home Reviews (101)

Total of 101, showing 21-40
9.7

Queen Elizabeth Park Private Care Home has a Review Score of 9.7 (9.720) out of 10, based on 30 reviews in the last 2 years. Over all time Queen Elizabeth Park Private Care Home has 101 reviews.

Overall Experience

  • 78
  • 21
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Date Published

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Review from J F (Wife of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the nursing home now, just over 2 months, and seems to have settled in well.
He looks well, and the staff look after him well.
I spent a very nice Christmas time with him, and the entertainments through the season were fun.

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Review from Alison S (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Queen Elizabeth Park for 2 years now. He says himself, it is the most wonderful place (if he can't be in his own home). He enjoys banter with the staff, likes the food and is entertained by the various events arranged for the delight of the residents.

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Review from Jane J (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s been an amazing place for my mum. All the staff are very good to her. The activities they do like bringing animals into her room and painting her nails give her so much pleasure. I would like her to be in her wheelchair more. But we are working on that. So she could join in more of the entertainment.

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Review from R D (Son of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Queen Elizabeth Park Care Home. The staff have all been lovely, patient and helpful.
The management and organisation team made the process of admission very easy, coordinating with the health authorities.
The rooms are clean with a view out to trees. The food is very
good. The care staff have made us very welcome and have all made time for us.
I would not hesitate to recommend the care home.

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Review from Paul B (Son of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was able to move into a ground-floor room at quite short notice at the end of November, having had a 2 week respite stay back in March. It is a huge change from living on her own at home but she has been very happy, even ringing us up one evening to say what a wonderful day she had had. The
staff are attentive and willing, and the activity programme so varied including trips out. There is a good local connection with my mother's church as well.

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Review from Ian N (Son of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been in Queen Elizabeth Park now for over 2 years and the care has been absolutely excellent throughout. Early on she struggled to settle and we found the management listened well and patiently helped her adjust. She has gone from being traumatised and anxious when she first came in to being
happy and relaxed - sleeping well and participating in a wide range of activities regularly. As a sociable person she is always surrounded by people and the staff, particularly the long-standing ones, are superb in their care.
We are so grateful that we managed to find Mum a place at Queen Elizabeth Park.

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Review from Tina J (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care throughout her 3 years at Queen Elizabeth Park Private Care Home has been exceptional. This review relates to my mother's last month before she sadly passed away in July 2023. The staff treated Mum as if she was their own mother, so caring and compassionate. Communication with us (her
3 daughters) was very good. A carer was with Mum as she passed away in the early hours.

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Review from P N (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so happy here. She feels very at home, due to the love and care given by every member of the Queen Elizabeth Park team. She loves the cafe area, the elegant dining room and the numerous trips organised. She has dementia and has really become sociable since moving in. The activities organised
are around the clock and extremely stimulating. She literally gets a knock on the door and is reminded about everything that is going on. My mother is happy, hence I am!

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Review from Fiona F (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very approachable and friendly. Management are very helpful and only too willing to answer any questions I may ask.

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Review from Verdun B (Nephew of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was recommended to us for our aunt whilst she was in hospital. This has turned out to be an excellent choice for us all. Superb care and service by the manager and all of her team, along with great food and many activities to keep things interesting. Highly recommended for anyone looking
for great care and service.

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Review from Cheryle G (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents stayed in the care home for a month, for respite. My father has dementia and both my parents have several other diseases. They were recovering from flu when they went in, so they were both quite weak and had lost weight. A month later they were both much stronger and both had put on
some weight. My dad enjoyed The 3 course lunches! The home had to call a doctor several times for them and they were seen quickly, if they had been at home it would have been difficult to get a doctor to them in that time span. It was such a relief to know they were cared for so well. My mother enjoyed the activities and my dad liked a visit from some real owls. My mum said every carer and every single member of staff was kind and caring and they always had time for a chat. I also enjoyed visiting them, the cakes are amazing! I would not hesitate to use this care home again and if their full time carer doesn't work out I would be happy for them to move in permanently.

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Review from Susan H (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Queen Elizabeth Care Home is a wonderful place for my mother to be. Mum suffers from Alzheimer’s and recently her condition deteriorated, though fortunately only temporarily. The staff handled this very well, with sensitivity and compassion, and helped us daughters to deal with the new situation. They
also sought medical advice in a timely way. My sisters and I are extremely satisfied with our mother’s care.

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Review from M C (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is currently a temporary resident with a view to her hopefully going back home in the near future.
Although she is well looked after and is very happy with the care that she is given, there is no rehabilitation element to her care. There has been no encouragement for her to care for herself.
This has effectively made her more dependent on others.
The meals are also far too early. The library and communal seating area where you can make tea and coffee are very nice.
The wide selection of activities to take part in are excellent.

Reply from Heather De-Ninis, Home Manager at Queen Elizabeth Park Private Care Home

Thank you for your review. As discussed, we always aim to make the dining experience something to enjoy and did provide the option for your mother to have her main meal at suppertime, rather than lunchtime, which was politely declined. All food is freshly made by our kitchen team for everyone in our care. Be assured, throughout the day, residents can also enjoy a selection of snacks and drinks.


It's important to us that our residents are supported to remain as independent as possible, for as long as possible. Your mother is able to wash and dress herself and has been supported to do so throughout her respite stay. She also walks independently with a stick, which has been encouraged.


Please do get in touch with us directly if you have any further questions or concerns so we are able to address them as a matter of urgency.


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Review from Karen R (Daughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

At Queen Elizabeth Park the staff at the home are wonderful and Mum is well looked after by people who actually care. Any problems and the team leaders and management are only too willing to listen and do anything in their power to sort out issues. They all deserve the full five stars, the reason I
haven't given it is nothing to with them but the Carebase head office who don't back up their staff by ensuring larger issues are dealt with. For example, the main lift being out of order for three months. Another, the telephone system on the second floor not reaching all the rooms. A shame Carebase is not as efficient and diligent as their on-the-ground employees.

Reply from Heather De-Ninis, Home Manager at Queen Elizabeth Park Private Care Home

Thank you for your feedback. I know you have had regular communication with us regarding the lift and telephone system. Please be assured that every effort was made by our team to resolve these as quickly as possible.


To clarify, our main lift was placed out of action on 13th December following a routine inspection. We were notified that a new part was required, however this had a long lead time (as it was manufactured in Spain) Second opinions were sought in a bid to find the part quicker. Delays were exacerbated by the Christmas holiday period. The lift was fully operational again on 15th February 2023. Throughout, residents were supported to use our second lift which services all floors.


Regarding the telephone system, we have since put in boosters to extend the phone signal. Later, we also purchased a mobile, to facilitate 3x weekly calls between you and your mother.

Please accept our apologies once again for the inconvenience. Do contact us if you have any further questions.


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Review from Mark B (Son-in-law of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked for a suitable care home for my mother-in-law for a number of weeks, my wife and I were becoming a little despondent with what seemed available within our preferred geographic area; there was always something of concern. However, as soon as we entered Queen Elizabeth Park a huge weight
was immediately lifted from our shoulders. From the initial viewing, to our meeting with the Care Home manager, the atmosphere within the home and the feeling of professionalism and care conveyed by all staff was immediately apparent and hugely reassuring. There is a cheerful vibe throughout the building and residents all seem very much "at home".

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Review from Chris H (Friend of Resident) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my friend who is a resident at Queen Elizabeth Park for some 14 months. The staff have always been courteous and helpful both to me and my friend. My friend has benefited especially from the programme of social activities which she has really enjoyed and has given her a new lease
of life.

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Review from J J (Wife of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Queen Elizabeth Park is an excellent home, providing love, care and attention to residents. The staff are always polite and patient and I am confident in leaving my husband in their care.

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Review from S E (Son of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy living in Queen Elizabeth Park Care Home and often tells me and other family members how well she is treated. I have been impressed by the care, attention and kindness shown by the staff, which means that I am reassured that she is in the best place, for her needs.

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Review from D L (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Queen Elizabeth Care Home are very accommodating as far as my mum's care is concerned. She has been a permanent resident for a year and appears to be very comfortable. Should you require any contact with management or any of the other day-to-day care workers, they are always accessible
to discuss our mum's wellbeing. If looking for a residential care home for a loved one, we recommend Queen Elizabeth Park, highly.

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Review from Peter B (Son of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Queen Elizabeth Park is an excellent care home. My mum was admitted to the home in May. It was a very stressful time for us, but everyone at Queen Elizabeth Park, made the process so much easier. The care they have provided to Mum has been second to none and we are delighted with how she has settled
in.

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Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for Queen Elizabeth Park Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.720 for Queen Elizabeth Park Private Care Home is calculated as follows: ( (274 Excellents x 5) + (66 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 357 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen Elizabeth Park Private Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (1)

Heather

Heather De-Ninis

Job Title: Home Manager

Heather De Ninis has a wealth of care home experience working in care for over 32 years having started her career as a carer. She has a comprehensive understanding of how care homes operate having worked in varying roles including housekeeping, catering and maintenance!

Heather says “I take immense pride in my home and the staff and am very proud of what we achieve to make the residents have a better quality of life. Queen Elizabeth Park is so unlike a typical care home – its a combination of exceptional people delivering great care, wonderful residents and their families and all in a beautiful home. I have booked my room here!”