I don't have to worry about her anymore as I know she is being so well cared for,
T R (Daughter of Resident)
We can't thank all the lovely staff for their care and attention enough
Julia A (Daughter of Resident)
I still remain very happy and relieved my mother is being cared for at Queen Elizabeth Park.
Jane R (Daughter of Resident)
Residents' visitors are always welcome. There are no restrictions as to visiting hours/days.
Free on-site parking is available.
Queen Elizabeth Park Private Care Home has a Review Score of 9.7 (9.697) out of 10, based on 23 reviews in the last 2 years. Over all time Queen Elizabeth Park Private Care Home has 94 reviews.
Review from Fiona F (Daughter of Resident) published on 17 July 2023
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Review from Verdun B (Nephew of Resident) published on 10 July 2023
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Review from Cheryle G (Daughter of Resident) published on 11 April 2023
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Review from Susan H (Daughter of Resident) published on 20 March 2023
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Review from M C (Daughter of Resident) published on 17 March 2023
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Reply from Heather De-Ninis, Home Manager at Queen Elizabeth Park Private Care Home
Thank you for your review. As discussed, we always aim to make the dining experience something to enjoy and did provide the option for your mother to have her main meal at suppertime, rather than lunchtime, which was politely declined. All food is freshly made by our kitchen team for everyone in our care. Be assured, throughout the day, residents can also enjoy a selection of snacks and drinks.
It's important to us that our residents are supported to remain as independent as possible, for as long as possible. Your mother is able to wash and dress herself and has been supported to do so throughout her respite stay. She also walks independently with a stick, which has been encouraged.
Please do get in touch with us directly if you have any further questions or concerns so we are able to address them as a matter of urgency.
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Review from Karen R (Daughter of Resident) published on 16 March 2023
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Reply from Heather De-Ninis, Home Manager at Queen Elizabeth Park Private Care Home
Thank you for your feedback. I know you have had regular communication with us regarding the lift and telephone system. Please be assured that every effort was made by our team to resolve these as quickly as possible.
To clarify, our main lift was placed out of action on 13th December following a routine inspection. We were notified that a new part was required, however this had a long lead time (as it was manufactured in Spain) Second opinions were sought in a bid to find the part quicker. Delays were exacerbated by the Christmas holiday period. The lift was fully operational again on 15th February 2023. Throughout, residents were supported to use our second lift which services all floors.
Regarding the telephone system, we have since put in boosters to extend the phone signal. Later, we also purchased a mobile, to facilitate 3x weekly calls between you and your mother.
Please accept our apologies once again for the inconvenience. Do contact us if you have any further questions.
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Review from Mark B (Son-in-law of Resident) published on 16 March 2023
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Review from Chris H (Friend of Resident) published on 10 March 2023
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Review from J J (Wife of Resident) published on 4 November 2022
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Review from S E (Son of Resident) published on 4 November 2022
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Review from D L (Daughter of Resident) published on 4 November 2022
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Review from Peter B (Son of Resident) published on 3 November 2022
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Review from Norma D (Wife of Resident) published on 3 November 2022
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Review from Ray G (Son of Resident) published on 3 November 2022
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Review from Sarah B (Daughter of Resident) published on 2 November 2022
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Review from J C (Son of Resident) published on 6 July 2022
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Review from T R (Daughter of Resident) published on 8 June 2022
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Review from V Z (Daughter of Resident) published on 6 June 2022
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Review from P W (Daughter of Resident) published on 6 June 2022
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Review from C G (Daughter of Resident) published on 1 June 2022
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The Review Score of 9.7 (9.697) out of 10 for Queen Elizabeth Park Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.697 for Queen Elizabeth Park Private Care Home is calculated as follows: ( (206 Excellents x 5) + (53 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 274 Ratings = 4.697
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Queen Elizabeth Park Private Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Mar 2018
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Job Title: Home Manager
Heather De Ninis has a wealth of care home experience working in care for over 32 years having started her career as a carer. She has a comprehensive understanding of how care homes operate having worked in varying roles including housekeeping, catering and maintenance!
Heather says “I take immense pride in my home and the staff and am very proud of what we achieve to make the residents have a better quality of life. Queen Elizabeth Park is so unlike a typical care home – its a combination of exceptional people delivering great care, wonderful residents and their families and all in a beautiful home. I have booked my room here!”