Queen Elizabeth Park Private Care Home

1/72 Hallowes Close, Guildford GU2 9LL
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9.7 94 Reviews
  • Queen Elizabeth Park Private Care Home, Guildford
Queen Elizabeth Park provides residential, nursing and dementia care with love and kindness, treating residents as the individuals that they are.

Following personalised care plans designed to meet the individual needs of each resident, the team strives to provide the reassurance that your loved one is being cared for by a team you can trust and rely on. They work hard to involve friends and family in everyday life at the home too.

The home organises a calendar of meaningful activities to suit all tastes and abilities, to support residents’ overall health and wellbeing; from themed parties to choir practice, to djembe drumming and art tutorials, as well as welcoming visits from local musicians, performers, artists and schoolchildren. Residents also enjoy regular days out on the minibus to local places of interest, and cultivate connections with local mum and toddler playgroups, charity partners, and cultural institutions.

Set over three-floors, the friendly, yet peaceful home is surrounded by tranquil landscaped gardens, situated in a quiet cul-de-sac. It features bright and airy lounges, comfortable dining rooms, a bustling bistro, in addition to a library, salon and cinema.

Queen Elizabeth Park received Highly Commended in the Putting People First category at the South East Great British Care Awards 2023.

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Care Provided by Queen Elizabeth Park Private Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Heather De-Ninis (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Queen Elizabeth Park Private Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,840
    • Self-Funded Residential Dementia Care from £1,840
    • Self-Funded Nursing Care from £1,840
    • Self-Funded Nursing Dementia Care from £1,840
    • RESPITE Self-Funded Residential Care from £1,840
    • RESPITE Self-Funded Residential Dementia Care from £1,840
  • (these prices are only a guideline, please contact Queen Elizabeth Park Private Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents' visitors are always welcome. There are no restrictions as to visiting hours/days.


  • Parking

  • Free on-site parking is available.


Queen Elizabeth Park Private Care Home Reviews (94)

Total of 94, showing 41-60
9.7

Queen Elizabeth Park Private Care Home has a Review Score of 9.7 (9.697) out of 10, based on 23 reviews in the last 2 years. Over all time Queen Elizabeth Park Private Care Home has 94 reviews.

Overall Experience

  • 71
  • 21
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Date Published

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71

Review from Darryl B (Daughter of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we could not have asked for better care for my Dad than in Queen Elizabeth Park. It was such a relief to know he was safe, comfortable and never alone. Every person was so kind and treated us with care, respect and patience - so important to us at that upsetting time. They were quick to
respond to our requests and answer our questions. Dad had Alzheimer's and other medical conditions but always seemed calm and contented. He was watched over closely and as his condition deteriorated he was looked in on every 15 minutes. The team prepared us for his passing explaining what we needed to arrange, so when the day came, they took care of everything and all we needed to do was come and say goodbye. I am personally so grateful for this; it made an emotional time so much 'easier'. Even a few months after Dad's passing, when I spoke to one of the managers, she demonstrated a genuine interest in how we were all managing. It was not just my father that got excellent care. Thank you Queen Elizabeth Park.

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Review from Eileen S (Respite Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent two weeks in Queen Elizabeth Park Guildford resting after a knee replacement. The room was clean and comfortable, when I arrived there was a cream tea waiting for me. The nursing carers were attentive, knowledgeable and thoughtful. I really enjoyed the delicious homemade food. I would
highly recommend Queen Elizabeth Park for respite care.

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Review from Pamela (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A most caring home. All staff work so very hard to keep the residents safe but also provide wonderful care and a variety of activities for them to do and stimulate their minds. Also, interact with relatives so well. Giving information as soon as it’s needed.

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Review from N M (Cousin of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing bad to say about Queen Elizabeth Park, the staff have been amazing looking after my cousin. They are always welcoming and friendly to us when we visit and provide fabulous activities for all the residents to keep them busy. Through this last difficult year for them, they have been nothing
but accommodating and enabling visits as and when they can. Thank you, Queen Elizabeth Park.

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Review from Carolyn (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum feels loved and safe living there. I always get a warm welcome when I visit her from all of the staff. It was lovely visiting my second home whenever and as long as I wanted before COVID struck. In keeping all the residents safe relatives have had restricted visits advised by Government guidelines
but I know mum is being kept safe and well looked after and enjoys the company of all the staff who are caring and compassionate. It has been a great comfort to me that she is safe and well there throughout this terrible year of lockdown.

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Review from Amanda (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided is of a very high standard. A few minor personal issues such as hair brushing and clothing could be better in my view. The staff are brilliantly friendly and personable with the residents which I’m sure has been of paramount importance during the covid pandemic when visitors were not
allowed. When my mother was in hospital for three weeks some of the carers went to visit her to make sure she was doing ok which was very touching.

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Review from P D (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult to give a full review as my mother has only been in the home a week. Because of COVID, the family didn’t get to see or tour the home beforehand. However, through the contact I’ve had so far with the staff they have come across as being very friendly, kind and caring. I talk to mum daily and
she seems settled and content which is a huge relief for myself and my family.

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Review from Debbie G (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved into Queen Elizabeth Park together in April 2019. It took a little while for my mum to settle, but she was very well looked after and supported until she sadly passed away last year. My father is still a resident, and the support and care he was given after losing his wife, after
over 60-years together, was amazing. Staff take time to talk to him about Mum, as they knew her, and I know it brings him comfort to know that she is not forgotten. Dad is on a restricted diet, but staff take time to help him to eat and present his meals in a pleasant manner. I’m very pleased we chose Queen Elizabeth Park and wouldn’t hesitate to recommend.

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Review from Jo J (Power of Attorney of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked or visited many nursing homes during my working life, so I am very fussy. Queen Elizabeth Park exceeds all my expectations. When I first had contact, I visited frequently and was always impressed with the cleanliness, the lack of smell, the availability of cups of tea. The staff always
have time for me, and they are friendly. Lockdown has been hard for everyone. But from what I have been able to observe, the same high standards are being maintained. I have been able to telephone the staff as necessary, and they have phoned me with any problems. The effort made to maintain activities during lockdown has been impressive. My friend was restricted to his room for quarantine at one point, and despite constantly wandering out, the staff seemed to have gently led him back without complaint. I am completely happy with Queen Elizabeth Park and warmly recommend this place.

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Review from Philippa G (Friend of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and polite and always seem to have time for everyone, nothing is too much trouble for them. They have coped very well in such a difficult time and we are kept very well informed.

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Review from P M (Husband of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been living at Queen Elizabeth Park for just over 6 months now. At first, I found the transition very hard, living with someone for over 40 years to then have them move away. The staff made this so much easier for me and knowing the care and love they gave both my wife and I helped greatly.
Since the move, I feel that I have gained a family. The home feels like my home and nothing is too much for anyone, from the care staff to the catering team, activities or manager.

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Review from John B (Son of Resident) published on 22 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was discharged from hospital to this care home on end-of-life care. She survived only two more days. My experience of the care home is limited to that brief period. Since it is necessary to rate the establishment in various respects, I have opted for the middle grade - satisfactory - in most
cases because my limited experience of the home means I cannot be more precise in my judgement. However, because of a particular incident that occurred during my mother's brief stay, I would not recommend the home.

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Review from Paul B (Son of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was admitted with vascular dementia to the Queen Elizabeth Park in June 2018. She died peacefully in July 2019. During her stay, she was treated with kindness, respect, love and professionalism at all times by all the staff. I cannot praise them highly enough. Although Mum was incapacitated,
the staff made sure she was involved in as many activities as possible. The food was always delicious and the facilities spotless. There was no hint of 'old people' smells at any time. The home really did feel like a home! The Manager was always courteous and professional and her attitude filtered down to the rest of the staff.
I would highly recommend this lovely place.

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Review from April G (Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my stay at Queen Elizabeth Park. The staff were very caring. The food was good but sometimes it was cold having come from the floor above. I did find the care home expensive.

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Review from Paula E (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to stay at Queen Elizabeth Park for respite care while recovering from a fall.
We found Queen Elizabeth Park a lovely environment with caring staff. The meals were excellent as was the housekeeping, laundry and management.
The facilities at Queen Elizabeth Park are excellent and we
would be happy to recommend it.

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Review from P B (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Queen Elizabeth since October 2018 and I have always found the staff to be very caring and helpful.

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Review from J M (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was taken to (QEP) Queen Elizabeth Park for respite care after suffering a nasty fall and a spell in hospital. It has been a difficult time for our family as a whole but knowing the expert care she has been receiving has helped tremendously! The team of staff at every single level have been
exceptionally kind and caring, with a genuine interest in the welfare of their residents. Our Mum is anxious to go home now and we have a care plan in place. Thank you to each and every one of you who have helped Mum through this crisis.

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Review from Andy H (Friend of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a lovely visit today - came up from Devon.
Staff are really nice.
My friend is very happy here, keep up the good work.

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Review from C B (Daughter-in-law of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having dealt with Queen Elizabeth Park and its staff for only three weeks in May and I have no doubts that I would use them again. Not only did they provide my mother-in-law with super accommodation and excellent care they helped me enormously. This is the best care home I found on my search. Everything
about it shouts home. I was recommended and have no hesitation in say try it for our loved ones you will not be disappointed.

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Review from O C (Wife of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and myself were treated by all staff with care and concern.
I would not hesitate to recommend the home to anyone.

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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Queen Elizabeth Park Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Queen Elizabeth Park Private Care Home is calculated as follows: ( (206 Excellents x 5) + (53 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 274 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen Elizabeth Park Private Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (1)

Heather

Heather De-Ninis

Job Title: Home Manager

Heather De Ninis has a wealth of care home experience working in care for over 32 years having started her career as a carer. She has a comprehensive understanding of how care homes operate having worked in varying roles including housekeeping, catering and maintenance!

Heather says “I take immense pride in my home and the staff and am very proud of what we achieve to make the residents have a better quality of life. Queen Elizabeth Park is so unlike a typical care home – its a combination of exceptional people delivering great care, wonderful residents and their families and all in a beautiful home. I have booked my room here!”