Queen Elizabeth Park Private Care Home

1/72 Hallowes Close, Guildford GU2 9LL
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9.7 94 Reviews
  • Queen Elizabeth Park Private Care Home, Guildford
Queen Elizabeth Park provides residential, nursing and dementia care with love and kindness, treating residents as the individuals that they are.

Following personalised care plans designed to meet the individual needs of each resident, the team strives to provide the reassurance that your loved one is being cared for by a team you can trust and rely on. They work hard to involve friends and family in everyday life at the home too.

The home organises a calendar of meaningful activities to suit all tastes and abilities, to support residents’ overall health and wellbeing; from themed parties to choir practice, to djembe drumming and art tutorials, as well as welcoming visits from local musicians, performers, artists and schoolchildren. Residents also enjoy regular days out on the minibus to local places of interest, and cultivate connections with local mum and toddler playgroups, charity partners, and cultural institutions.

Set over three-floors, the friendly, yet peaceful home is surrounded by tranquil landscaped gardens, situated in a quiet cul-de-sac. It features bright and airy lounges, comfortable dining rooms, a bustling bistro, in addition to a library, salon and cinema.

Queen Elizabeth Park received Highly Commended in the Putting People First category at the South East Great British Care Awards 2023.

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Care Provided by Queen Elizabeth Park Private Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Heather De-Ninis (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Queen Elizabeth Park Private Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,840
    • Self-Funded Residential Dementia Care from £1,840
    • Self-Funded Nursing Care from £1,840
    • Self-Funded Nursing Dementia Care from £1,840
    • RESPITE Self-Funded Residential Care from £1,840
    • RESPITE Self-Funded Residential Dementia Care from £1,840
  • (these prices are only a guideline, please contact Queen Elizabeth Park Private Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents' visitors are always welcome. There are no restrictions as to visiting hours/days.


  • Parking

  • Free on-site parking is available.


Queen Elizabeth Park Private Care Home Reviews (94)

Total of 94, showing 61-80
9.7

Queen Elizabeth Park Private Care Home has a Review Score of 9.7 (9.697) out of 10, based on 23 reviews in the last 2 years. Over all time Queen Elizabeth Park Private Care Home has 94 reviews.

Overall Experience

  • 71
  • 21
  • 2
  • 0
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Date Published

94
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9
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71

Review from Alison H (Wife of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere staff are friendly, caring and helpful and listened to my concerns re my husbands care.
My husband has been twice for respite care and seemed very happy, gained weight both times after being in hospital for a prolonged time.

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Review from Rachel H (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having moved my mother here from a less satisfactory home in London, I'm very pleased to say that she is settled well and very happy which means the world to us as a family. She is really enjoying all the activities and interactions with all the other residents and staff. She says she feels happy, safe
and that this is her home. I feel confident and happy whenever I leave after a visit that she will be well cared for. Thank you.

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Review from J D D (Husband of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are times when the impression is that the care home is short staffed, particularly in the evenings. More activities aimed at specific needs especially aimed at stimulation.

Reply from Katarina Parr, Business Manager at Queen Elizabeth Park Private Care Home

Thank you for your feedback. We value all feedback at Queen Elizabeth Park and welcome the opportunity to discuss any concerns you may have with us. I understand that you have already spoken to the home and have since resolved the issues relating to your review. However, please feel free to contact me if you so wish to discuss further.
Kind regards
Katarina Parr (Queen Elizabeth Park, Regional Manager)


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Review from Anne B (Daughter of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are most welcoming and helpful. The care home is bright and has a very relaxed but caring atmosphere.

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Review from Phillip L (Son of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am confident my father is being cared for to a very high standard. My family and I visit every week and have always been impressed and pleased with the open friendly and professional standards, that go towards his welfare.

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Review from Carole H (Friend of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the home is lovely, all staff are so kind and friendly. There are always things going on for the residents to join in to do. It's like a real home for all residents.

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Review from Lynn C (Daughter of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, always greeted as a friend, Upstairs gain staff are superb at recognising me and making me feel at home. All residents are looked after and cared for as if by their own family. Rooms are lovely, communal areas great, always clean and tidy but homely as well. Tea and cake are fantastic, well-done
catering team. I know mum is safe, secure, loved and cared for. Thank you.

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Review from Gillian L (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and I are very happy with the care he receives. The home is pleasant, clean and well maintained. The food is plentiful, nourishing, varied and presented with care. The staff are extremely caring and professional, well motivated and always attentive to detail in caring for dad. The atmosphere
is calm, happy and positive.

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Review from Manon M (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Queen Elizabeth Park for 8 years. We had to move her there from another home which was not satisfactory. From the moment she arrived there we realised that we had found a real gem and how lucky we were. It has always over 8 years, maintained it's wonderful standards. Mum has been
happy there and very well looked after.

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Review from A G (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother did not originally want to go into Queen Elizabeth Park, but the kindness shown by the staff won her over in the end.


She was not there very long, but whilst with them, she was encouraged to join in with all activities which she enjoyed.


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Review from Diane M (Daughter of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager welcomes residents and their family with open arms. Hats off to the carers on the second floor, they are worth their weight in gold nothing is too much trouble for them.
You can leave a loved one knowing they will get the best care and attention that you yourself would give. All the staff
and residents are so happy and all have time for a chat. First class home, great food, brilliant carers and nurses.
Thanks to everyone on the second floor for taking such good care of mum.

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Review from J F (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptional, kind and warm and made my mum so welcome including the manager (outstanding) and reception (again outstanding). My mum's key workers are again outstanding and look after my mum with great love and care. Great care, great staff. Excellent home!

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Review from J B (Wife of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Respite care for the second time, made very welcome. Lovely room. Very friendly. Would only choose this care home in the future.

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Review from P C (Friend of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend lived in this care home for 15 months. She was well cared for and soon adapted to her then new surroundings.
She passed away in the care home peacefully in her sleep at the age of 106.
I would recommend the service provided.

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Review from C R (Son of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father seemed to be reasonably happy at the care home. He was almost blind and hard of hearing so was unable to go in with the activities which seemed to be good for people who were able, they seemed to be very patient with him when he got frustrated because of his blindness and hearing problems.

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Review from Melanie F (Daughter of Resident) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in QEP for two months now and is very happy and has settled well. The home is very welcoming and staff are friendly, kind and caring. Mum enjoys the wide variety of activities and loves her trips out in the minibus to different places of interest. She has made new friends
with both residents and staff and has lots of laughs and fun which makes such a difference to her. There is a good choice of menu and the food is excellent. Mum likes having regular hair appointments at the onsite hairdressing salon. We appreciate your hard work and we are enjoying being part of your kind and caring family.

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Review from F J (Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having spent three periods of time in hospital with depression in 2005 the Doctor advised me to go into a care home.
Taking this advice I viewed a few care homes and selected Queen Elizabeth Park.
I have not regretted my choice as it is a homely care home.
A cheerful caring staff with a very
good caring manager, who in her two years of being here has done more than the previous managers, having improvements made for the benefit of the residents.

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Review from Bill I (Brother of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review on behalf of my sister who spent two weeks with you over Christmas period 2016. Since returning home she has not stopped telling us just how much she enjoyed her stay with you and can we arrange for her to come back next Christmas, your staff were wonderful the car could not
have been better and the accommodation was great. A special mention and thanks to your house manager who made us all feel welcome. My sister who is very disabled has spent Christmas at various care homes for the last six years say that this was the best ever.

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Review from Barry W (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nine day respite care for a 93 year old lady following a pacemaker procedure.

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Review from Letitia D (Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter contacted the manageress of the above care home with a view of providing 2 weeks respite care for me (96 years) whilst the family were on holiday. We were treated with kindness and courtesy. The family went off and I went to Queen Elizabeth Park with some trepidation. Not for long, because
I was greeted with warmth, consideration, care, and above all, humour.
All the staff are devoted to their tasks with a smile and an encouraging word to the people they are caring for. I am grateful for the experience. Thank you Queen Elizabeth Park.

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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Queen Elizabeth Park Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Queen Elizabeth Park Private Care Home is calculated as follows: ( (206 Excellents x 5) + (53 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 274 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen Elizabeth Park Private Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (1)

Heather

Heather De-Ninis

Job Title: Home Manager

Heather De Ninis has a wealth of care home experience working in care for over 32 years having started her career as a carer. She has a comprehensive understanding of how care homes operate having worked in varying roles including housekeeping, catering and maintenance!

Heather says “I take immense pride in my home and the staff and am very proud of what we achieve to make the residents have a better quality of life. Queen Elizabeth Park is so unlike a typical care home – its a combination of exceptional people delivering great care, wonderful residents and their families and all in a beautiful home. I have booked my room here!”