Queen Elizabeth Park Private Care Home

1/72 Hallowes Close, Guildford GU2 9LL
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9.7 101 Reviews
  • Queen Elizabeth Park Private Care Home, Guildford
Queen Elizabeth Park provides residential, nursing and dementia care with love and kindness, treating residents as the individuals that they are.

Following personalised care plans designed to meet the individual needs of each resident, the team strives to provide the reassurance that your loved one is being cared for by a team you can trust and rely on. They work hard to involve friends and family in everyday life at the home too.

The home organises a calendar of meaningful activities to suit all tastes and abilities, to support residents’ overall health and wellbeing; from themed parties to choir practice, to djembe drumming and art tutorials, as well as welcoming visits from local musicians, performers, artists and schoolchildren. Residents also enjoy regular days out on the minibus to local places of interest, and cultivate connections with local mum and toddler playgroups, charity partners, and cultural institutions.

Set over three-floors, the friendly, yet peaceful home is surrounded by tranquil landscaped gardens, situated in a quiet cul-de-sac. It features bright and airy lounges, comfortable dining rooms, a bustling bistro, in addition to a library, salon and cinema.

Queen Elizabeth Park received Highly Commended in the Putting People First category at the South East Great British Care Awards 2023.

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Care Provided by Queen Elizabeth Park Private Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Heather De-Ninis (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Queen Elizabeth Park Private Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,840
    • Self-Funded Residential Dementia Care from £1,840
    • Self-Funded Nursing Care from £1,840
    • Self-Funded Nursing Dementia Care from £1,840
    • RESPITE Self-Funded Residential Care from £1,840
    • RESPITE Self-Funded Residential Dementia Care from £1,840
  • (these prices are only a guideline, please contact Queen Elizabeth Park Private Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents' visitors are always welcome. There are no restrictions as to visiting hours/days.


  • Parking

  • Free on-site parking is available.


Queen Elizabeth Park Private Care Home Reviews (101)

Total of 101, showing 81-100
9.7

Queen Elizabeth Park Private Care Home has a Review Score of 9.7 (9.720) out of 10, based on 30 reviews in the last 2 years. Over all time Queen Elizabeth Park Private Care Home has 101 reviews.

Overall Experience

  • 78
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Date Published

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Review from P C (Friend of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend lived in this care home for 15 months. She was well cared for and soon adapted to her then new surroundings.
She passed away in the care home peacefully in her sleep at the age of 106.
I would recommend the service provided.

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Review from C R (Son of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father seemed to be reasonably happy at the care home. He was almost blind and hard of hearing so was unable to go in with the activities which seemed to be good for people who were able, they seemed to be very patient with him when he got frustrated because of his blindness and hearing problems.

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Review from Melanie F (Daughter of Resident) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in QEP for two months now and is very happy and has settled well. The home is very welcoming and staff are friendly, kind and caring. Mum enjoys the wide variety of activities and loves her trips out in the minibus to different places of interest. She has made new friends
with both residents and staff and has lots of laughs and fun which makes such a difference to her. There is a good choice of menu and the food is excellent. Mum likes having regular hair appointments at the onsite hairdressing salon. We appreciate your hard work and we are enjoying being part of your kind and caring family.

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Review from F J (Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having spent three periods of time in hospital with depression in 2005 the Doctor advised me to go into a care home.
Taking this advice I viewed a few care homes and selected Queen Elizabeth Park.
I have not regretted my choice as it is a homely care home.
A cheerful caring staff with a very
good caring manager, who in her two years of being here has done more than the previous managers, having improvements made for the benefit of the residents.

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Review from Bill I (Brother of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review on behalf of my sister who spent two weeks with you over Christmas period 2016. Since returning home she has not stopped telling us just how much she enjoyed her stay with you and can we arrange for her to come back next Christmas, your staff were wonderful the car could not
have been better and the accommodation was great. A special mention and thanks to your house manager who made us all feel welcome. My sister who is very disabled has spent Christmas at various care homes for the last six years say that this was the best ever.

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Review from Barry W (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nine day respite care for a 93 year old lady following a pacemaker procedure.

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Review from Letitia D (Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter contacted the manageress of the above care home with a view of providing 2 weeks respite care for me (96 years) whilst the family were on holiday. We were treated with kindness and courtesy. The family went off and I went to Queen Elizabeth Park with some trepidation. Not for long, because
I was greeted with warmth, consideration, care, and above all, humour.
All the staff are devoted to their tasks with a smile and an encouraging word to the people they are caring for. I am grateful for the experience. Thank you Queen Elizabeth Park.

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Review from Chris (Nephew of Resident) published on 13 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative seems very happy to be at QEP which she regards as 'home'. Although her short-term memory is now poor, she enjoys the varied activities on offer and the peace and security that QEP offers her.

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Review from Mrs Maureen C (Wife of Resident) published on 11 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

QEP is a friendly and welcoming Home. The nursing care on the 1st Floor is outstanding. Nurses and carers pull together as a dedicated team who have supported my husband with compassion and understanding through some traumatic times over the past seven years. Although the work is physically demanding
and emotionally draining, nothing is ever too much trouble and residents, however difficult, are always treated with dignity and respect. For the past seven years the staff have supported both of us with love and friendship which we will never forget.

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Review from Nicky G (Daughter of Resident) published on 11 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is happy and helpful, clean and tidy, it has a extensive activity programme which include visits by theatre groups, musicians, weekly opportunity for residents to go out into the community and in house activities also. Although the time mum is there is difficult and there are things that could
be improved she is well cared for.

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Review from Beryl D (Sister of Resident) published on 11 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are so grateful for the care given to my sister by all the staff at QEP. They give loving, friendly, respectful care in a warm, welcoming and attractive environment. The staff are so thoughtful and considerate. The care and support is extended to us as a family too, we have no hesitation
in recommending this excellent care home.

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Review from Bee T (Wife of Resident) published on 11 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home, one of the best in the area. I have no hesitation in recommending it. Great standards of care throughout with extremely caring and committed staff. Up-to-date procedures, ideas and thinking well employed.

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Review from J E (Daughter of Resident) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last nine years in the comfort and security of Queen Elizabeth Park.

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Review from Dave (Son of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in a warm and comfortable environment.

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Review from Rob (Husband of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been wonderfully well cared for throughout the two and a half years she has been here and the staff and carers have all been friendly. Polite and helpful to me, answering any questions I have quickly and efficiently.

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Review from K O (Daughter of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only at the care home for her last 2 months, the care received was excellent. The end of life care was dignified and compassionate.
All the staff, employed in whichever capacity, are a credit to the care home.

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Review from Pauline (Wife of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On entering the home there is a warm, friendly and welcoming experience. Our whole family were very impressed with the warm and loving and caring attitude to both my husband and us. Nothing was too much trouble. In spite of the work being very hard and tiring, the staff are very cheerful to both the
residents and their family. There are not enough words to express how much it meant to us during a very painful time, the love and care we received.

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Review from Zoe B (Daughter of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our father was admitted to first floor and Queen Elizabeth Park, in December after six weeks in Hospital. He was only there for a month but was kept comfortable and pain free, he looked very much at ease and peaceful. We would like to thank all the first floor staff for their care and compassion in
making dad's last days to tranquil.

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Review from John (Son of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident on the 2nd floor of Queen Elizabeth. This is a secure floor for the residents own well being. The staff are kind, caring supportive, they understand the complex needs of dementia. They always treated mum with respect and kindness, they made sure all her needs were met and offered
reassurance when she was confused. They also offered support for the family and always kept us informed.

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Review from Sandra M (Daughter of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident from March 2014 until her death in February 2015. She was very happy and content as she was surrounded by caring and supportive staff who were interested in her. In all the time she was there, there was never anything other than animated and smiling. I think her naughty sense
of humour helped as she liked to engage with people and was certainly encouraged to do so. We visited most days and were welcomed as part of a large family which is now QEP run. Everyone is invited and encouraged to join in, and we still enjoy visiting even though mum is not there.

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Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for Queen Elizabeth Park Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.720 for Queen Elizabeth Park Private Care Home is calculated as follows: ( (274 Excellents x 5) + (66 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 357 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen Elizabeth Park Private Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (18)

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Meet the Team (1)

Heather

Heather De-Ninis

Job Title: Home Manager

Heather De Ninis has a wealth of care home experience working in care for over 32 years having started her career as a carer. She has a comprehensive understanding of how care homes operate having worked in varying roles including housekeeping, catering and maintenance!

Heather says “I take immense pride in my home and the staff and am very proud of what we achieve to make the residents have a better quality of life. Queen Elizabeth Park is so unlike a typical care home – its a combination of exceptional people delivering great care, wonderful residents and their families and all in a beautiful home. I have booked my room here!”