The Red House

43 Skinners Lane, Ashtead KT21 2NN
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9.8 60 Reviews
  • The Red House, Ashtead
The Red House Care Home has a Care Quality Commission 'OUTSTANDING' rating (April 2019) and is located in a residential area between Leatherhead and Epsom, a few minutes walk of Ashtead village with all its amenities and shops.

The home is ideally situated for the excellent bus and train services nearby. This late Victorian property can accommodate up to 26 residents in tastefully decorated and comfortably furnished single rooms. Many rooms have en-suite facilities, TV points, nurse call systems and central heating.

Residents may bring small personal items with them. Residents may relax and socialise in the large lounge provided and there is a separate dining room and a spacious conservatory overlooking large gardens.

Meals are served in the dining room - a home-cooked, varied menu using fresh local produce wherever possible. The home has regular visits from hairdressers, chiropodists, physiotherapists and local doctors. The home employs a dedicated activities coordinator who provides a full programme of activities.

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Care Provided by The Red House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Red House (Ashtead) Ltd
  • Person in charge
  • Val Mathew (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Red House Reviews (60)

Total of 60, showing 21-40
9.8

The Red House has a Review Score of 9.8 (9.773) out of 10, based on 10 reviews in the last 2 years. Over all time The Red House has 60 reviews.

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Date Published

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Review from Dawn W (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only praise, a huge amount of thanks and gratitude for the care, love, stimulation, and commitment that all the staff at The Red House provide for my Dad. (Resident since December 2020). The staff have not only cared for my dad but have gone over and above to make sure Mum has been supported
through these challenging times we have all been experiencing. When we had to make one of the hardest decisions ever to place Dad in a nursing home, the manager warmly invited Mum and me to talk about his needs and the care they would be able to provide. We were bowled over with an overwhelming feeling of relief, that Dad would be well cared for. The months that have followed have only backed up that we made the right choice, as Dad has flourished, with the excellent all-round nursing care, excellent nourishing and varied menus and outstanding stimulating program of activities, not to mention the commitment to make sure our family has been able to share special events that mean so much. Thank you.

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Review from Sandra E (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very pleased with the care of my mother in all respects, and other residents appear happy and contented. The Red House always has a nice atmosphere - the staff are very professional, are also caring, patient and attentive. I have felt the care of my mother is very safe and secure
in these difficult times. Activities are excellent and stimulating for everyone's abilities. Food, garden and cleanliness also excellent, and necessary equipment. Many thanks.

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Review from Paul M (Son of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to The Red House about 3-months ago - so her time there has all been under the restrictions that Covid has brought. We were swung towards The Red House by - the 'Outstanding' rating and on reading the full report that the rating is based on, the excellent reviews received (and lack of
negative reviews), that a smaller home would feel more 'homely', and that a range of activities was offered. However, right from our initial contacts with The Red House, it has been the staff that I have been most impressed with. All of the staff there have displayed a very caring and professional attitude - both to the residents and their families - and their various disciplines come together to provide a fantastic team. Knowing that Mum is being very well looked after by The Red House team has made a huge difference to our peace of mind. I believe the 'outstanding' rating is well-deserved and am confident that we made the right decision in choosing The Red House as Mum's new home.

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Review from John H (Son of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have been living in The Red House for sixteen months and have been well cared for. Staff are kind and give personal support to the residents with dignity and respect. Transport to hospital and doctors appointments are provided, with a chaperone when needed. The activities programme is
varied and stimulating, allowing residents to be involved with national events. Individual interests, for example, music are catered for. The chef is extremely approachable concerning individual resident’s dietary requirements. The garden is not only pleasant to view from inside, but a restful place to spend time in.


Nursing staff are continually available to attend medical needs. When a resident is significantly unwell, the staff offer sensitive support to relatives. During the pandemic, The Red House has been proactive and kept both staff and residents safe.


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Review from A S (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to find a new care home for my father in the middle of lockdown due to Covid, looked like being a nightmare, but I found The Red House, and they made the move so easy and so welcoming. My father has been there nearly three months and has settled very quickly and in that short time, I have found
the staff so helpful and thoughtful that it is very reassuring to me and the rest of the family. They are especially proactive with suggestions for activities for my father that are personalised to his interests. Although I have not been able to go into The Red House (and hence am unable to comment objectively on certain aspects), the overall experience of The Red House is very much in line with the other endorsements - as a family, we are very happy to have found The Red House.

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Review from Chris G (Husband of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into The Red House a year ago after her early-onset Alzheimer’s progressed to a stage where she needed full-time professional care. We certainly made the right choice of home. The management and staff, many of whom have worked there for many years, have succeeded in creating a wonderful
family atmosphere, and it’s very clear the residents enjoy a happy and involved life. The needs of the individual resident are carefully catered for, and family visitors are encouraged to drop in and join in whenever they like, especially to enjoy the excellent food and activities programme. Post-Covid of course, visits had to be managed outside, window or virtual visits. The home remained Covid free right up to when the vaccine was administered, which further illustrates their professionalism. The Red House team can be proud they produce a truly outstanding home for their residents.

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Review from G R (Respite Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to the home having had an emergency operation for bowel cancer. I had to have a stoma fitted; which I hadn't expected. The Red House cared for me, helping me to learn how to change a stoma bag. I felt secure that I had qualified staff on hand all the time. Everyone working at The Red House was
kind and helpful. I gradually felt stronger and was able to go home after two weeks stay. It helped that there were activities to join in every day.

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Review from Hilda Mollie C (Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was greeted and made to feel at home by both residents and staff. Unfailing care and patience by all staff and a lively sense of humour - food really good interesting and very tasty. Entertainment provided every day - no change to get bored and staff took great pains to engage everyone in conversation.
Premises good - sun lounge bright and cheerful.

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Review from Scilla P (Daughter of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent the last years of her life with the caring team at The Red House. They became like family to her, she knitted for their babies and supported them in their life experiences. Their kindness and love toward her were evident in the care they showed her right up to her last day. I was included
in that kindness as they welcomed and supported me on every visit.
As a nurse myself, I was critical when choosing a care home and I was confident in the fact that each day shift has at least two Registered Nurses on duty. My mum's tricky drug regime was managed well and I never went home worrying about her care or safety. The homely environment gave some comfort too as it did not feel like an institution. The room was always maintained and clean, laundry was done and communal areas very neat and tidy and as for events for the residents, they are amazing and often accompanied by a sumptuous buffet.
Thank you so much to all the staff, we shall miss sharing part of our lives with you.

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Review from S C (Wife of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been at The Red House for six weeks but we have been very impressed with his care so far. There is a very friendly and homely atmosphere and the staff are most caring and attentive to the residents' needs. The manager and her staff are very helpful and approachable to give advice,
especially when the family and I were feeling particularly upset about our situation. The entertainment programme is well-planned. The young lady who organises this works very hard to ensure as many of the residents are included. Activities have included live music, quizzes, games and tai chi. The chef prepares a wide-range of delicious meals - cooked in house.

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Review from Valerie B (Friend of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

1. Great feeling of warmth and welcome.
2. Entertainment and activities are excellent and stimulating.
3. Residents are interacted with in the lounge.
4. Staff always smiling and attentive.
5. Beautiful Graden Room and attractive garden for residents' use.
6. Very accommodating with transport to
medical appointments and social events.
7. Excellent choice of homecooked food served with care.

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Review from Jeff T (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is treated with dignity and care by friendly and efficient staff.

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Review from Jane H (Daughter of Resident) published on 16 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very worried about putting my Mum in The Red House nursing home because she was a very quiet and private lady, but we need not have been. The staff at the home provided such a wonderful caring and nurturing atmosphere that she truly felt at home and when I left her after a visit I knew that
she would be safe.


Thanks to everyone at The Red House our final months with Mum were very happy and peaceful and we have many good memories of the time we spent with her there.


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Review from C T (Son of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Red House is a 'home from home' for the residents. All the staff seem to be able to cope admirably with the residents, some of whom are definitely somewhat difficult! Nursing is extremely kind and sympathetic and there always seems to be sufficient staff to cope with each residents' needs. The food
is excellent, varied and each resident chooses their own menu. Rooms are small but adequate. The activities schedule is superb, with a major themed day each month and both summer and Christmas parties for the families.

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Review from Meg T (Friend of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a friend in The Red House for over a year. The resident has settled very well and adjusted well to the huge change in her lifestyle.


The staff are very caring and respectful to residents. The activities director provides amazing regular daily activities and many extra celebrations

of birthdays, special holidays and events. I cannot speak highly enough of The Red House.

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Review from J A (Friend of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Red House is a very welcoming home. Staff are always friendly and helpful. My friend has nothing but praise for the way she is treated and she has settled in well. There seem to be different activities on each day to meet all needs and also entertainers from outside. The atmosphere is always cheerful
and friendly.

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Review from J C (Friend of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities - very helpful and friendly staff.

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Review from Caroline K (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the care my mother receives at The Red House is first class. I cannot fault the care and attention given to my mother, who is bedridden and needs full nursing care. I am always made most welcome anytime I visit.

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Review from J T (Daughter-in-law of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care and concern shown by all members of staff to my mother-in-law who, at times, can be very challenging. They treat her with dignity at all times although her behaviour at times is extremely difficult. All the team are amazing.

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Review from Edna G (Respite Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed 2 weeks at the Red House for respite care and found everybody friendly. The staff were excellent and enjoyed staying there. The food is very good.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for The Red House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for The Red House is calculated as follows: ( (93 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Red House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

Val

Val Mathew

Job Title: General Manager

Joined: 2012

Val joined The Red House in December 2012 and comes with a wealth of experience both Clinically and Deputising in Nursing Homes. She is a very experienced RGN with a passion for delivering the highest standards of care to residents and prides herself in supporting and mentoring her staff. Val is very much family orientated, she spends her spare time with her family.