The Red House

43 Skinners Lane, Ashtead KT21 2NN
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9.8 60 Reviews
  • The Red House, Ashtead
The Red House Care Home has a Care Quality Commission 'OUTSTANDING' rating (April 2019) and is located in a residential area between Leatherhead and Epsom, a few minutes walk of Ashtead village with all its amenities and shops.

The home is ideally situated for the excellent bus and train services nearby. This late Victorian property can accommodate up to 26 residents in tastefully decorated and comfortably furnished single rooms. Many rooms have en-suite facilities, TV points, nurse call systems and central heating.

Residents may bring small personal items with them. Residents may relax and socialise in the large lounge provided and there is a separate dining room and a spacious conservatory overlooking large gardens.

Meals are served in the dining room - a home-cooked, varied menu using fresh local produce wherever possible. The home has regular visits from hairdressers, chiropodists, physiotherapists and local doctors. The home employs a dedicated activities coordinator who provides a full programme of activities.

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Care Provided by The Red House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Red House (Ashtead) Ltd
  • Person in charge
  • Val Mathew (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Red House Reviews (60)

Total of 60, showing 41-60
9.8

The Red House has a Review Score of 9.8 (9.773) out of 10, based on 10 reviews in the last 2 years. Over all time The Red House has 60 reviews.

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Review from H G (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was accepted very quickly and efficiently, after initially visiting the home, to see if she liked it and fitted the home's criteria. Staff are friendly and helpful and seem to 'go the extra mile!'. Management extremely helpful and accommodating.

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Review from Lindsay A (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having always promised our 86 year old father that he could remain in his home for the rest of his life, it was a devastating realisation that we were not going to be able to honour that promise, due to his rapidly failing health. As soon as we entered The Red House, we knew this was the home for dad.
The management and caregiving staff listened to all our concerns exhibiting professionalism, medical knowledge and an abundance of kindness. The facility is always kept clean and attractive but more importantly, the residents are so well cared for and treated with such respect and dignity. They are always brought down to the conservatory to join stimulating activities aimed at mental, physical and emotional enhancement. Sadly, our dad is unable to communicate, walk or feed himself, requiring 24/7 care, yet we find him sitting smiling and looking relaxed in the conservatory daily. The greatest testament to the home is the residents always telling you how kind the staff are!

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Review from Alfreda S (Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A restful interesting stay with well training caring staff.

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Review from George H (Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent attention paid to me with all of my requirements. The nurses on duty here are excellent and have considerable expertise. Extremely pleasant to communicate with. I look forward to a return stay here.

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Review from Doreen C (Sister-in-law of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law seems really happy here and has settled down very well.
Unfortunately, she needs quite a lot of attention and is being looked after really well.
Her personal cleanliness is really taken care of, her hair always looks good and she is always dressed nicely.
The atmosphere here is excellent
and the staff are always welcoming and helpful.

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Review from Mary S (Wife of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found everyone I have met to be very efficient and helpful. So many smiling faces and all willing to help. Entertainment and ideas for patients able to participate were very good. Everyone was encouraged to drink water and juices provided.

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Review from A V (Friend of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend, who is a client at the Red House, is happy at the Red House and feels at home, often referring to his 'family'.
He receives excellent nursing care which is well managed. The carers always respect his dignity, especially when carrying out personal care.
Activities are well thought about
and varied, making the day more interesting. There are special days throughout the year, birthdays, Easter, Christmas and summer parties etc, where family and friends can attend to be part of the celebrations.

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Review from Jean B (Sister of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find visiting my brother a very pleasant exchange. The staff are so sweet and helpful and kind to all the patients, nothing too much trouble.
The food is very well cooked with plenty of choice. It is nicely served with clean table cloths and they can take their time, no one rushes anyone.

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Review from Dorothy B (Wife of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of The Red House care home since October 2016. I am comforted by the fact that he is content and considers the staff and residents as his family. I think that says it all. It has a pleasant and friendly atmosphere of the staff are welcoming.

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Review from Marilyn B (Daughter-in-law of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents all appear comfortable, happy and well cared for. All staff are welcoming, polite and attentive. The food is of a very high standard and all residents requirements are met. The home feels like one big family and all members of staff partake in monthly theme days organised by an excellent
activities co-ordinator. Daily activities provided for all residents. Staff always willing and have a good understanding of dementia care. Wheelchair users always kept comfortable. Altogether an excellent care home with dedicated staff.

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Review from Chris B (Son of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High quality of attentive care.
Very full activity and entertainment programme.
Good level of staff/patient ratio.
Very knowledgeable and caring staff.
Involved support staff (housekeeper and maintenance)
Excellent food and caring chef(s)
Good management.

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Review from Isabela S (Mother of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am very happy with the care that mum is receiving at The Red House. The management and staff are very caring and kind. I would like to see some renovation works done generally to the property. The bedrooms, toilets, bathrooms as well as the chairs in the sitting room. I do understand the quality of
care is more important than décor, but I think it would make a huge difference. Also, the laundry system needs re-thinking.

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Review from M W (Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided by The Red House is loving and sympathetic. I am often out but I am always welcomed back with a smile - perhaps a hug. I have Parkinson's Disease and when I am badly "off" they will undress me and put me to bed.
I don't know of any other home where the staff will hire costumes and
provide a party meal to entertain their residents. Alice in Wonderland and Christmas time being especially remembered.

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Review from Patricia T (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have noticed that this care home is very well staffed which allows my Mum to get a high level of care. I like the fact that they get my Mum up and dressed and down to the communal lounge every day giving her as much stimulation as they can within the company of others. I know that this is the 'last
stop' for her but at least I feel re-assured that when I leave her, she is in good care.

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Review from M B (Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in summer 2016 and felt very much at home immediately. The home is well furnished and we can choose between spending time alone or with members of the patient group.
The staff are normally familiar and spend time with us as well as leaving us alone and we know them well. We are encouraged
to spend time talking to the residents so that we know them and about their families. We have wellness groups each afternoon, plenty of visitors and can go out to family or friends or to groups we belong to like Townswomen’s Guild.

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Review from K D (Granddaughter of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, patient staff were right on hand when she felt pain and needed assistance.

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Review from G D (Husband of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All excellent care home overall. Food and drink outstanding and often geared to residents needs. Lots of good activities. A very happy and caring environment.

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Review from Frances B (Friend of Resident) published on 23 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we come to visit we are made to feel welcome, offered refreshments and shown to where my friend is. She is always happy looking well groomed as she was at home. She is very happy, enjoys the entertainments provided and loves the food which we have enjoyed with her on many occasion.
All the
staff are friendly and approachable, I have watched them make time for all the residents with a smile on their face. Her room has all her favourite pictures and belongings from home and well decorated. It's like popping into her home still !! I was worried she wouldn't settle but the approach to care The Red House provides has made the adjustment easy and it's like she's never not been there.

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Review from Janella K (Friend of Resident) published on 23 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of the residents is extremely good, and I can't fault the staff, as they bend over backwards to look after them. The activities are always different each day and most enjoyable even for family members. I would most definitely recommend The Red House.

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Review from Dr Harish N (Friend of Resident) published on 22 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a friend of a resident I have had chances to visit Red House and be with my friend. Also, I have got chances to talk to the care staff. My friend is extremely happy to live there and enjoys each moment of her life. The staff are very caring and passionate about working there. Her artistic interests
are promoted by the home. I attended an art exhibition conducted by her which was organised by the home on her behalf. Her birthday was celebrated with pomp by the home. The general atmosphere at the home is very lively and stimulating. The food served is really tasty. My friend has never felt that she was in a care home. Instead she says she was lucky to be there. She likes the social life there and loves to live there until her last. The residents are entertained in various ways and they are encouraged to do gardening, knitting, engage in group activities, watch movies, live shows, floral arrangements, etc. It's a safe and secure place. Overall, it's a class apart.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for The Red House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for The Red House is calculated as follows: ( (93 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Red House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Val

Val Mathew

Job Title: General Manager

Joined: 2012

Val joined The Red House in December 2012 and comes with a wealth of experience both Clinically and Deputising in Nursing Homes. She is a very experienced RGN with a passion for delivering the highest standards of care to residents and prides herself in supporting and mentoring her staff. Val is very much family orientated, she spends her spare time with her family.