Visitors always welcome, the home only asks that protected mealtimes be avoided so staff can focus their attention on the needs of the residents. Please call in advance if wishing to arrange a meeting with the home manager.
Robertson Nursing Home has a Review Score of 9.8 (9.832) out of 10, based on 21 reviews in the last 2 years. Over all time Robertson Nursing Home has 75 reviews.
Review from Harriet L (Daughter of Resident) published on 8 September 2017
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4.0 out of 5
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Review from Kay G (Daughter of Resident) published on 30 August 2017
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4.0 out of 5
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Review from L N (Daughter of Resident) published on 1 August 2017
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5.0 out of 5
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Review from H C M (Daughter of Resident) published on 27 July 2017
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4.0 out of 5
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Review from Honor A (Resident) published on 17 July 2017
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5.0 out of 5
This is my third period of recuperation - and confirms my high opinion of this nursing
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Review from Suzanne F (Daughter of Resident) published on 15 June 2017
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5.0 out of 5
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Review from Jo (Granddaughter of Resident) published on 7 June 2017
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5.0 out of 5
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Review from Andrea H (Daughter of Resident) published on 14 March 2017
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5.0 out of 5
Everyone there has been a great support to me, my mother and our family and I will not forget the kindness and compassion that was shown to us all.
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Review from C A (Daughter of Resident) published on 9 March 2017
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5.0 out of 5
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Review from Donald S (Resident) assisted by family/friend published on 9 February 2017
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4.0 out of 5
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Review from Lynn N (Daughter of Resident) published on 26 January 2017
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5.0 out of 5
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Review from Eva O (Resident) published on 28 June 2016
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5.0 out of 5
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Review from Ann (Wife of Resident) published on 31 May 2016
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5.0 out of 5
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Review from V M (Wife of Resident) published on 26 April 2016
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4.0 out of 5
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Review from J R (Daughter of Resident) published on 26 February 2016
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5.0 out of 5
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The Review Score of 9.8 (9.832) out of 10 for Robertson Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.832 for Robertson Nursing Home is calculated as follows: ( (205 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 244 Ratings = 4.832
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Robertson Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Apr 2019
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Job Title: Registered Manager
I am delighted to have been the Registered Manager at Robertson Nursing Home since January 2023, after taking on the role of Home Manager in 2021. During my two years as Home Manager, I am so proud to have witnessed how far the home and the team have come, even seeing the home named as a finalist for ‘Nursing Home of the Year’ at the 2023 Surrey Care Awards.
I hadn’t worked in care before coming to the UK in 2010, in my home country of Hungary I achieved a bachelor's diploma in Sales and Marketing. The care sector was very different for me at first, but I always like to challenge myself. I absorbed all the knowledge I needed working alongside the former home manager and was given the opportunity to utilise my skills, which helped me to develop in my role.
Working flexibly after having my children was a great advantage. This allowed and helped me to continue to gain leadership skills, and confidence in dealing with difficult situations, and helped to create an excellent team by recruiting staff with the right values.
What I enjoy most about working at Robertson Nursing Home is having the opportunity to work alongside an inspiring team, as well as receiving support from my fellow managers at our sister homes within Beritaz Care.
Job Title: Support Manager
Joined: 2023
I joined the Robertson team in 2023, having worked at their sister home, Ashton Manor since 2014. I am proud to have taken on the role of Support Manager at Robertson.
Before coming to England I had never worked in care and had zero knowledge of the industry, I didn’t know what to expect and my English was very poor. I needn’t have worried, from the get go I was greeted warmly and made to feel very welcome by the entire Beritaz family. The caring, considerate managers and the values of their homes make you want to do well. During my time with Beritaz Care, I have had the opportunity to improve my English and take part in training and qualifications to further my skills.
The residents are great and because we use a person centred approach, respect them, consistently meet their needs and provide friendly, caring, trusting and peaceful environment, they feel safe.
Job Title: Clinical Lead
Joined: 2014
I started work as a nurse in an orphanage, caring for around 100 children, and studied English in my spare time. I then went to work in a hospital where I spent eight years, which was wonderful even though the work was very hard. During this time I also studied Management and Marketing for four years.
I decided I needed another challenge, so I came to England to work as a nurse. My first year at Robertson was hard as I was still learning the language, but I did not want to give up as I am a fighter and I hate to run from problems. My confidence increased with big support from Carla, Penny, Dr Grove and all the staff at Robertson: I love them very much and now I find myself inside a big family, all working hard, succeeding and moving forward together. We all want to improve the quality of life for our residents and other people who trust us.
Job Title: Home Administrator
Joined: 2013
I joined the team at Robertson Nursing Home in January 2013 and felt so at home from the start. In 2022 I was promoted to the role of Team Leader.
I previously studied law but never had the chance to practice however, since coming to Robertson I’m pleased to say that I have improved my English and have started on my NVQ Level 3 in Health and Social Care. I was promoted to the role of Home Administrator in September 2022.
I love the Robertson team, it feels like a family, even more so since my husband is part of the team. I enjoy working here and I think the best thing, as others have said, is how much support I’ve received from everyone.
Job Title: Chef
Finalist in the Surrey Care Awards 2023.
It was my mum who inspired me to work in care, seeing how happy she was and I wanted to do and feel the same happiness. I worked as a carer for approximately 11 years but when a vacancy opened up for a cook, another passion of mine I was keen to take up the position and enjoy every minute of what I do.
I have achieved many things since working at Robertson Nursing Home, including NVQ level 3 in care and an NVQ level 2 in Catering, but my biggest achievement was receiving the Surrey Care Association Chef of the Year Award in 2019, this was an amazing time for me.
We are one big family, you are valued and your opinions count. The manager always has time for you, she is always there for you and ready to listen to any concerns you may have.
Job Title: Cook
I’m one of the longest-serving members of staff at Robertson Nursing Home having first started in the early 1990s. Prior to working in care at the age of 16, I worked at Unsted Park on a YTS Scheme, but care work ran in the family, both my mum and sister worked as carers which inspired me to do the same.
Robertson Nursing Home is like a second family, there is always someone to talk to. I enjoy my work and despite living with Dyslexia I achieved NVQ 2 & 3 in care, I couldn’t have done this without the continued support of the team.
I now work as part of the kitchen team as a Cook, a role which I really enjoy. Robertson Nursing Home is a friendly place to work, everyone is helpful, and you will always be supported by management to other members of the team
Job Title: Maintenance
I have had a varied career, working in the building trade, a lorry driver, working in an abattoir, working in sales and prior to starting work at Robertson Nursing Home I worked as a senior carer in another care home.
I am the homes maintenance man using my skills I picked up in my early career, this is also a varied role and everyday can be different. The training on offer is great and has personally given me the opportunity to grow and learn new skills.
I would encourage anyone to come and work at Robertson Nursing Home, it’s a great place to work, we have a great team of staff who work together really well in a family atmosphere.
Job Title: Registered Nurse
I spent three years in a medical college in my native Bulgaria, studying to become a general nurse. I worked in various departments including endocrinology, mainly with diabetic patients, trauma and orthopaedic department before coming to England.
I started work as a Care Assistant at Springkell House, becoming Senior Carer four months later. Springkell House is purely residential, so I was given the opportunity to move to Robertson Nursing Home to continue in my profession as a Nurse.
I am very blessed to be with a company willing to support me, provide guidance and help me acquire valuable skills and confidence. I am continuing to enjoy my work; I feel welcomed and supported, and love the friendly environment and atmosphere.
I know my manager is always there for me, and that she will give me the best possible help and advice when it comes to developing my career.
Job Title: Team Leader
Joined: 2000
I became a carer at Robertson Nursing Home 15 years ago. In that time I have achieved NVQ Levels 2 & 3 in health care; I’m also a Dementia Champion and I became a Team Leader (and Senior Carer in 2015). I enjoy working at the Robertson Nursing Home because it is like an extended family; it gives me a sense of pride knowing we are all doing our very best to give our residents what they deserve.
Job Title: Registered Nurse
Joined: 2017
I have been part of the nursing team at Robertson Nursing Home since 2017. Ever since I was a little girl I said I wanted to be a nurse, my mum was a nurse, which influenced me so much growing up. I enjoy working with people, that’s a big part of why I love doing what I do. Before coming to Robertson I had worked in other nursing homes and spent some time working in hospitals.
My role at the home involves looking after our residents and contributing to their care, as well as assisting and supervising the care staff. When I look at the residents and see they are happy and that the carers are treating them well, that makes me very glad. It’s important to all of us that the residents are treated as if they are in their own homes and are able to make their own choices, they feel comfortable and have their independence here. I really enjoy working at Robertson, the home environment, the teamwork and the relationships I get to build with the residents make it an enjoyable place to come to work each day.
Job Title: Team Leader
Joined: 2018
I have been a part of the Robertson Nursing Home team since 2018 and before that, I worked as a nurse in Romania for 12 years. I began working at the home as a Care Assistant before moving into the role of Team Leader after 3 years. I support the team working on the floor, oversee new admissions and keep our residents’ care plans up to date, as well as many other tasks. I find the work very interesting, every day is different here which I like but I never know where the time goes.
I loved working closely with the residents as a Care Assistant, but at the same time, as a Team Leader, I feel like I can have more influence over their care and be involved in creating plans for better care. As a Team Leader, I get to make the residents’ lives better in a different kind of way and make sure their dignity is being upheld. We are a family here, we help each other out and work well as a team. It’s the same atmosphere in all the Beritaz homes, there is a family feel throughout.
I really enjoy my job, at the start it felt very different to my experience working as a nurse and I was quite scared. Looking back I can now see how far I have come and how much confidence I have gained in my time at Robertson. I have grown up since I came here and my time at the home has helped me to grow in many ways.
Job Title: Care Assistant (Nights)
Joined: 2022
As soon as I started working in the care industry I understood the feeling of fulfilment you get knowing you are helping people and contributing to society. I have been a Care Assistant at Robertson since the summer of 2022 and immediately found it to be a very affectionate role.
I really enjoy talking to the residents and getting to know them more and more every single day, as well as the bonds that we naturally build over time. My job is all about looking after the residents and their care needs. Everyone here has different abilities and mobility needs, it can be challenging at times but rewarding too. You have to be very careful, it’s not a normal job as it involves caring for other people, and empathy is so important.
Teamwork is key to what we do, without proper teamwork and communication it’s impossible to provide good care. That’s what make Robertson so different and what works so well here, it’s all about the teamwork.
