Rose Hill Home

9 Rose Hill, Dorking RH4 2EG
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8.1 37 Reviews
  • Rose Hill Home, Dorking
A Dorking nursing home, Rose Hill is situated in a pleasant countryside location and offers a calm atmosphere, where elderly people with care needs can spend a relaxing retirement.

A homely environment has been established where personalised care is practised and where residents have their own personal freedom respected At the same time, residents have access to a highly-qualified team of nurses and carers.

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Care Provided by Rose Hill Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Rosehill (UK) Ltd
  • Person in charge
  • Pat Grimwood (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Rose Hill Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,467 – £1,475
    • Self-Funded Residential Dementia Care £1,467 – £1,475
    • Self-Funded Nursing Dementia Care £1,508 – £1,554
    • RESPITE Self-Funded Residential Care £1,680 – £1,680
    • RESPITE Self-Funded Residential Dementia Care £1,680 – £1,680
    • RESPITE Self-Funded Nursing Care £1,680 – £1,680
    • RESPITE Self-Funded Nursing Dementia Care £1,680 – £1,680
  • (these prices are only a guideline, please contact Rose Hill Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is an integral part of care home life. It is vitally important for maintaining the health, wellbeing and quality of life of residents. Visiting is also crucial for family and friends to maintain contact and life-long relationships with their loved ones, and to contribute to their support and care.
    Additional measures are therefore in place to facilitate visiting while keeping care home staff and residents safe. These include:
    •infection prevention and control (IPC)
    measures
    •   individual risk assessments
    •   testing arrangements
    •   isolation on return from some high-risk
    activities out of the home


    The key things to know about care home visiting are:


    •Vaccination is one of the best defenses to combat infection. It is strongly recommended that residents and visitors receive 2 doses of the COVID-19 vaccine, plus their booster.
    •Visitors should not enter the care home if they are feeling unwell, even if they have tested negative for COVID-19.
    Transmissible viruses can be just as dangerous to care home residents as COVID-19.
    Thank you.


  • Parking

  • There is onsite parking available for Visitors to the home.


Rose Hill Home Reviews (37)

Total of 37, showing 1-20
8.1

Rose Hill Home has a Review Score of 8.1 (8.060) out of 10, based on 1 reviews in the last 2 years. Over all time Rose Hill Home has 37 reviews.

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Review from Eleanor F (Wife of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being extremely well cared for. The staff look after him as though he is one of their own relatives - they are always cheerful, efficient, and his welfare is paramount. It is obvious, to me, that he is very happy and settled; which gives me great peace of mind.

Reply from T S Chahal, Proprietor at Rose Hill Home

It is so nice to hear that we are providing a caring and homely environment for your husband.
Thank you for your lovely comments.


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Review from Sheila B (Daughter of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Rosehill following a number of infections and falls over a year ago. The lockdown visits were handled very sympathetically, and now restrictions are over they are engaging residents with activities and have had a number of fabulous parties to celebrate the jubilee and other
themed days. It is a very happy and family orientated place to visit. The whole team works very efficiently, I am very happy with the service provided.

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Review from B A (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home for my mum's needs. Peace of mind knowing she won't fall over now. She gets plenty of help with her meals. The staff are very cheerful and happy and I know she is being cared for very well. A very well organised garden party for the residents last Saturday. Everyone thoroughly enjoyed
the afternoon.

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Review from Hayley C (Niece of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has stayed here since January 2022. He is settling nicely and enjoys the garden. The staff seem very friendly and no complaints. The rooms are a little drab and would be nice to be able to personalise - i.e. pictures on the wall. I'm happy my uncle is being looked after.

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Review from Tony M (Son of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Rose Hill for nearly three and a half years and is now nearly 99-years-old. Her care has been exemplary since her arrival and has inevitably increased dramatically as she has gotten older. The nursing and care staff have always shown her the utmost consideration and
have achieved wonders in treating her severe leg ulcers. She is now entirely dependant on the staff for her daily routine of switching between bed and armchair, washing and personal comfort and provision of meals. The food is always of high quality and more than meets her requirements. Her room is cosy and comfortable, with a pleasant view of the garden.

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Review from Sandra S (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review went very well. Social care and care home staff were present at the review. The level of support and care my father is receiving is excellent. The care staff are very attentive to my father's care needs. The manager at the care home will always contact me if there are any issues or need clarification
on something, ie, would I want my father to have the flu vaccination.

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Review from M C (Son of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has been at Rosehill Nursing Home for several years. She has always had excellent care and is treated with great dignity and as a visitor, we are always welcomed and made to feel welcome. The staff are great and always make time for a chat.

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Review from Carol F (Daughter of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and staff have been kind and welcoming. They have made a great effort to help mum settle and do everything possible to make her comfortable and keep her safe.

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Review from P W (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Understandably, it was not easy for my mother to move into a care home. However, the kindness and positive attitude from the wonderful staff has helped her to feel more comfortable and settled. They have managed to handle what has and still is, a very difficult time amazingly, and we cannot thank everyone
from management down enough.

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Review from M P (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Rose Hill is an excellent home with full time 24/7 nursing care. Very friendly staff with only a maximum of 29 residents. This provides continuity for the residents. Activities are daily, Monday to Friday. Food is varied and plentiful. Only downside is rooms could be refurbished with better
shower facilities. I would definitely recommend the home to others.

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Review from A H (Daughter of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident since February 2019. She has been given excellent care and it is obvious that the staff are both professional and caring. She enjoys the food and the company of other residents. On a negative side, Mum doesn't always appear very well cared for on the personal side - she
does sometimes smell offensive and without her hearing aids or her dentures safely secured. Although I am aware that Mum can be difficult at times and this is possibly not a fault of the staff.

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Review from L D (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy with my mothers care at Rose Hill. But concerned that, on occasions, feel that when she has had a medical problem eg., chest infection, sore eyes, constipation, doctors should have been called in to deal with the problem earlier.

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Review from Ann A (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

All staff are very friendly. Had to complain many times about cleanliness of the room and leaving call bell out of reach. The situation has improved with the introduction of a daily diary for staff.

Reply from T S Chahal, Proprietor at Rose Hill Home

Hi Ann
Since you had previously raised same these issues with us on 20/05/19 in our questionnaire, we came up with a number of options including keeping a Daily Diary in your mum's room for the staff to record their accountability for everything they do for your mother. You replied by email on 22/05/19 and agreed with Daily Diary as a good idea for our staff to implement. You have not raised any issues to us since and since we have an open door policy, we conclude there have been no further issues.


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Review from Margaret H (Wife of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident for the last year of his life and without exception, all the staff were very caring. Nothing was too much trouble for them. I have already recommended Rose Hill to several people for the comfort and kindness they provide.

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Review from Frances H (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was in Rose Hill for 1 week, end of life care. He was very well looked after by the staff at Rose Hill. Also, the family was encouraged to visit at any time of the day. We are a big family and there were sometimes several visitors at once. We were made to feel very welcome and the staff were
very approachable. We found the manager be very friendly and efficient. She did everything to make Dad's brief stay comfortable. A very big thank you to Dad's nurses and all the care staff. Our Dad was bedbound and so did not take part in the activities, our only reservation would be the lounge with the seating arranged around the edges. Maybe clustered seating would be more homely for residents.

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Review from B D (Daughter of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the best move for my mum when she came to Rose Hill. She has improved so much, very happy.

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Review from C J (Brother of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second care home where my brother has been resident. The first refusing to readmit him after a spell in hospital, for which I am eternally grateful as the care at Rose Hill is 100%. We are welcomed at all times, the staff never change, and are the most caring and considerate people. The
atmosphere is always upbeat and positive, you can always speak to the owners. A first-class home, an example for everyone.

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Review from J D (Son of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother was very well looked after, she was a very independent lady and looked after herself until 100 years old. Had a carer at home until 104, then after a spell in hospital came here at Rose Hill for 4 1/2 years, unhappy at times, wanting to come home, but accepted life here and became a great favourite
with all the staff. Very happy memories for me and my family.

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Review from P C (Son of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good overall care, food and activities excellent.

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Review from Chris S (Son of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy in all fields.

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Current Review Score: 8.1 (8.060)

Overview of Review Score

The Review Score of 8.1 (8.060) out of 10 for Rose Hill Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Rose Hill Home is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.143 Points relating to the number of positive Reviews for Rose Hill Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 1 Positive Reviews ÷ 7 = 0.143

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Rose Hill Home

What types of Care is Rose Hill Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rose Hill Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Rose Hill Home have?

There are 25 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Rose Hill Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rose Hill Home to the centre of Dorking?

0.2 mile(s) as the crow flies, distance by road may be significantly further.