Crest Lodge

Churt Road, Hindhead GU26 6PS
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9.4 37 Reviews
  • Crest Lodge, Hindhead
Overlooking The Golden Valley and set in 5 acres, Crest Lodge is a large, detached Bargate stone manor located in Hindhead, within walking distance from the amenities of Beacon Hill Village. The beautiful Yorkstone mansion is set amongst five acres of woodland, offering residents picturesque views.

Crest Lodge was originally built as a maternity hospital in the 1930s, before being acquired by CHD Living in 1994.

The home is owned by CHD Living and provides accommodation and nursing care for up to 47 adults with mental health needs. All bedrooms are single, and all have en-suite facilities.

In addition to nursing and residential care, Crest Lodge also supports respite and end-of-life care. The dedicated team also offers nursing care for a range of specialist conditions - including Parkinson's Disease, those living with dementia and brain injury.

Residents can enjoy a wide range of services - including the use of a lounge, two dining rooms and a designated smoking room. The home has its own transport to support residents, allowing them access to the local and wider community.

The bungalow is self-contained and located within the grounds of Crest Lodge. It contains two bedrooms for service users who wish, and are able with support, to live more independently, but can still access the main units for meals or support as required.

Residents have access to a range of facilities, including a Valley Lounge overlooking the mini farm, a gym and quiet lounge.

Original interiors create a unique aesthetic, with characteristic features including stained glass windows, original tiled flooring, a vaulted ceiling and an oak staircase.

At Crest Lodge, the skilled team of carers strives to deliver high-quality care in a friendly environment, with the ultimate goal to transform peoples' lives for the better. Goal set care planning is offered, too, for adults over the age of 18 with enduring mental health.

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Care Provided by Crest Lodge

  • Primary Care Categories
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Krasi Petrova (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Crest Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,450
  • (these prices are only a guideline, please contact Crest Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Crest Lodge Reviews (37)

Total of 37, showing 1-20
9.4

Crest Lodge has a Review Score of 9.4 (9.426) out of 10, based on 11 reviews in the last 2 years. Over all time Crest Lodge has 37 reviews.

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Date Published

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Review from A S (Son of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Well run, good place for my dads final days. Dad is cared for whilst he spends his time asleep. Would be good if there were a couple more hoists for the staff to use as this is the only equipment lacking however staff are attentive.

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Review from N B (Friend of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has good looking spacious rooms, friendly and approachable staff and the residents look happy. They also provide activities and some residents can go out. I would recommend it without a doubt.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you for your great review of Crest Lodge. We've passed your kind words to the team.


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Review from Stephen R (Husband of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crest Lodge is a lovely well-kept home the staff have one of the most difficult jobs but do it very professionally which gives me peace of mind. The management staff are always on call and willing to help me my wife's illness is very complicated and takes constant care it is nice to see she's made some
friends and she is safe at Crest Lodge.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

We are pleased to hear that you and your loved ones are happy with the care and wellbeing we provide in Crest Lodge.


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Review from C H (Son of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Crest Lodge for over half a year now. Mum came to Crest Lodge after being bounced around between hospitals and supported living services, and at the time it felt like any hope she would settle somewhere permanently was in vain. Since she was placed at Crest Lodge I have
noticed a considerable improvement, and her symptoms have stabilised. The staff are communicative, friendly, receptive and follow up on everything. I feel confident that my mother's care is in capable compassionate hands.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you very much for taking time to leave the review it really means a lot for us. We are so happy to hear you are confident of the care and wellbeing we provide to your mum.


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Review from Andrew L (Husband of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff at Crest Lodge do an amazing job. They are very friendly on arrival nothing is too much trouble. They have enormous patience and kindness. They go to great lengths to make residents comfortable and safe. I have nothing but admiration for the care that they give my wife.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you for your great feedback. We are delighted to know you are pleased with our service and the high quality of care we provide.


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Review from D R (Brother of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care is good.
Refer to friends and family. Feedback was completed with a few comments.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you very much for your time, your feedback is important for us.


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Review from Gillian S (Cousin of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my cousin's only living relative, I had been very concerned for his welfare over the years and so it was a great relief to me that a place had been found for him at Crest Lodge after a long spell in hospital. They specialise in mental health and complex medical needs.
When he first arrived at Crest
Lodge he was very agitated, upset and frustrated at his deteriorating mobility which now necessitated the use of a wheelchair. However, the staff at Crest Lodge provided a patient, caring and positive environment. He had a lovely room near to a small courtyard and he settled in very quickly.
When we visited him the staff were all very kind and caring. They made every effort to ensure he socialised with other residents so he could feel at home. The staff at Crest Lodge work incredibly hard and are a credit to the home. The staff were very good at updating me with any issues and liaised promptly with GP's and other healthcare workers when necessary.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thanks so much for sharing your feedback about our service. We are pleased to know that your experience with Crest Lodge is great and we will pass on your lovely comments to our staff.


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Review from B B (Sister-in-law of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother-in-law has been at Crest Lodge for many years. We visited him on a regular basis so I can definitely say that the home is a very professionally run care home. We met several of his carers and all of them were very nice. My brother-in-law was taken care of very well and treated with dignity
and courtesy, so I can honestly recommend Crest Lodge very much.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Dear family, thank you for your kind words about Crest Lodge they are really appreciated. We love making our residents, their families and staff happy.


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Review from Christine A (Sister of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the services that Crest Lodge has provided to my brother.
He arrived in a very ill, unsettled state. He was undernourished and severely underweight.
Since his stay, he has been a different person - happier, more contented and feels very secure
in his vicinity. The staff
have been very caring and helpful towards him, looking after his
welfare extremely professionally.
From my experience of visiting my brother, I find him to be well-fed, washed and cared
for. His room is clean, and so are his clothes.
I would not hesitate to recommend Crest Lodge.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

We're so grateful that you took the time to share your feedback. It's our pleasure to support your brother and to enjoy his significant improvement and happiness.


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Review from Barry R (Brother of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The facilities provided are wonderful for my sister. She considers Crest Lodge as her home and the staff as her family.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you for the positive feedback! It means a lot to know you've noticed us. We are very happy to have your sister as part of Crest Lodge family.


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Review from Ronny N (Cousin of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was called to say that my cousin had Covid and was currently being isolated. She had been unwell the previous day but was now recovering and feeling better. The staff were informed and professional in the approach and the way they informed. I felt that they were looking after my cousin's welfare professionally.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you very much for your feedback, which is very important for us.


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Review from Martin C (Brother of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During our visits, the staff have been friendly and helpful. The staff have informed us of any issues via telephone calls and emails. They are also extremely cooperative in dealing with outside agencies. The doctors and nurses associated with Crest Lodge are professional, and courteous and ensure my
brother's medical conditions are well managed. I would recommend Crest Lodge to anyone looking for a nursing home.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you so much for your feedback. Thank you also for including the recommendation for us in your review. We are glad we could look after your brother and make your time with us enjoyable and satisfying.


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Review from C N (Brother of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in care at Crest Lodge for several years. He is cared for very well, is safe and feels genuinely loved by the staff. The manager and entire team of staff at Crest Lodge work very hard and are compassionate. They demonstrate a high standard of professionalism, devotion and kindness
to residents, and to family members. Liaison with the medical GP/services is prompt, which is also very reassuring. I/we are immensely grateful to the team at Crest Lodge.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you so much for sharing such a glowing review of our service. We are very glad to hear that our team's professionalism, quality, and responsiveness continue to meet your brother's needs and also your expectation. Our goal is always to exceed them for all of our residents and family.


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Review from J M (Brother of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my brother receives at Crest Lodge. I have always found the staff to be consistent and understanding of all of his needs. They really do go the extra mile to make his stay as comfortable as possible.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

We're so happy to hear from you! Thank you for your valuable review!


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Review from Steven P (Brother of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved to Crest Lodge a few months ago and the transition was smoother than I expected. The facilities and staff are very good.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you very much for taking the time to leave us feedback, we really appreciate it.


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Review from Teresa L (Sister of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to COVID and health, sadly we have not been able to see our relative since 2020. The staff have been good over the phone. We were delighted to see her looking so well and conversing and singing with us. Her appearance was good, her health much improved. Walking through the corridors to her room
everywhere looked and smelt fresh and clean.
There were no complaints from my relative concerning food etc. The Sunday staff were helpful friendly and polite.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you for the lovely words, Teresa! We are so happy your visit to Crest Lodge went so smoothly and you are so happy about your sister. We will continue to provide high-quality care to create happiness daily.


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Review from Marion S (Sister of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The second function my mother, myself and daughter have attended. A wonderful array of food and drink, all delicious, nothing was too much trouble for the staff looking after this area.
My brother is very happy in the home, he is so well looked after. The wonderful staff are great always caring and
interacting with the residents.
A great Christmas party today, the singing and music was enjoyed by all. Five stars for Crest Lodge.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you very much for your kind words Marion. We really appreciate you taking time out to share your experience with us.


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Review from J M (Niece of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for twenty years due to long-term health issues. She has always been happy at Crest Lodge Care Home and staff know her well. My aunt has always been treated as an individual and is part of the family there.
Recently her health deteriorated and she was virtually unresponsive,
we thought she was approaching her final days. However, excellent, full care has resulted in a massive improvement and she was able to recognise us on our last visit and even played a verbal game briefly!
We are her closest family and although two hours away, we would never move our aunt from her home.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Dear family,
Thank you for your great feedback. It means a lot to know you appreciated all our care.


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Review from N S (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming when visiting and always around if they are needed.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you very much for your kind words, your feedback is very important for us.


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Review from Amelia W (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Crest Lodge Care Home for over a year. She has incredibly complex care needs and the team at Crest Lodge have worked really hard to get her settled and provide quality care, which in mum's case is a thankless task. They've been patient and kind and kept me and my sister updated with
her situation. We feel very lucky to know Mum is being looked after. The whole team work really hard and we feel very grateful for them all.

Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you so much. We appreciate you taking the time to leave us an excellent review. This has encouraged the team to continuously exceed quality standards.


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Current Review Score: 9.4 (9.426)

Overview of Review Score

The Review Score of 9.4 (9.426) out of 10 for Crest Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.426 for Crest Lodge is calculated as follows: ( (57 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 122 Ratings = 4.426

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crest Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Krasi

Krasi Petrova

Job Title: Registered Manager

Welcome to Crest Lodge; a home-away-from-home for both our residents and staff.


Overlooking the Golden Valley, our home is set in a peaceful location. I’m proud of our dedicated team of carers who always strive to offer person-centred care, and encourage our residents to live their lives to the full.


In addition to nursing and residential care, we also support respite and end-of-life care. Our care at Crest Lodge focuses particularly on the mental health challenges of young people.


If you’d like to find out more about us, or take a virtual tour of our home, please don’t hesitate to contact me.


Frequently Asked Questions about Crest Lodge

What types of Care is Crest Lodge registered for?

Older Person Care, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Crest Lodge provide?

Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Crest Lodge have?

There are 47 Single Rooms.

What are the Facilities & Services at Crest Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Crest Lodge to the centre of Hindhead?

0.9 mile(s) as the crow flies, distance by road may be significantly further.