Virginia Water Care Home - Avery Collection

Christchurch Road, Virginia Water GU25 4BE
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9.9 157 Reviews
  • Virginia Water Care Home - Avery Collection, Virginia Water
The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.

All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious option, catering to couples or those desiring additional freedom of space. With residential, respite, and dementia care services, the home also features a dedicated café for all relaxation needs.

Virginia Water Care Home is conveniently situated in a lively town with excellent transport links and is easily accessible from London and surrounding areas. Residents find a sense of belonging with the support of dedicated staff members and maintain connections through visits from friends and loved ones who are warmly welcomed into the care community.

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Care Provided by Virginia Water Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ewa Jaworska (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Virginia Water Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites
  • (these prices are only a guideline, please contact Virginia Water Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Virginia Water Care Home - Avery Collection Reviews (157)

Total of 157, showing 1-20
9.9

Virginia Water Care Home - Avery Collection has a Review Score of 9.9 (9.855) out of 10, based on 17 reviews in the last 2 years. Over all time Virginia Water Care Home - Avery Collection has 157 reviews.

Overall Experience

  • 116
  • 35
  • 5
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Date Published

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9
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Review from B P (Resident) assisted by family/friend published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to this care home firstly for respite after a fall. Although I did go back home I soon realised that the care I needed and wanted was best at Virginia Water Care Home. I feel safe, very comfortable, and well cared for by the staff. It is hard to give up your home but I am settled here and that
means a lot.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for your review - it really means a lot to our staff and home. We are pleased that you returned to our home and feel safe, comfortable, and well cared for.


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Review from B S (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old Father has settled wonderfully after coming for a 2-week respite break 6 months ago. The staff are incredibly caring and go out of their way to be helpful. There is a lovely atmosphere with plenty of fun activities to keep residents busy and happy. The care support provided is excellent
with a weekly session from a local GP to attend to health problems quickly. Since coming to Virginia Water Care Home my Dad's health has improved and he is enjoying things so much more. I can sleep at night knowing he is well looked after.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to write a care home review for Virginia Water Avery our staff truly appreciate your kind words and we are lucky to have your father at our home. Thank you again.


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Review from Peter S (Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was referred to Virginia Water Care Home about 8 weeks ago. Since arriving I have been looked after extremely well in a courteous manner at all times. All food and facilities have been exceptional.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for the lovely review and for taking the care to recommend our home - it is truly appreciated and we will pass your kind words along to the staff.


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Review from A R (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are so pleased with the care provided for Mum's 2nd respite visit. The staff are so kind and thoughtful and made Mum's stay enjoyable. Virgina Water Care Home is clean and tidy and the facilities provided for the residents are lovely.
The whole day feels relaxed and the activities
well organised. The staff are always at hand and take care of everyone there making their stay special. They are kind and caring with all the residents and seem to go above and beyond what is expected.
I would recommend Virginia Water Care Home to anyone I know. Mum enjoys going and can't wait for her next stay.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home. We are glad to provide support to your mother for her respite stay at our home. It was lovely that she chose to stay with us again.


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Review from S B (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are so pleased with the incredible kindness and care provided by all the staff in Virginia Water Care Home. They go above and beyond every single day. The activities are very good, the attention to the residents is exceptional.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to write a review for Virginia Water Care Home - we also believe that our team are exceptional as well as our residents. It makes our home truly unique. We will pass along your kind words to our team. Thanks again.


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Review from J M (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my mother is very fortunate to be cared for so well in the very well run care home. She receives exceptional care and all the staff are very kind to her. I would like to thank everyone at Virginia Water Care Home.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to provide us with such a lovely review of our care home. We are pleased that you are so happy with the care that your mother receives from our team.


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Review from Kay B (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Virginia Water Care Home - Avery Collection nearly a year ago. The staff have always been helpful and kind, and although my mother took time to settle, the staff never gave up, she is now integrated into the social life here and joins in all the varied activities.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you so much for your review we appreciate your feedback immensely and will pass it along to the team. We are happy that your mother has settled into her new home at Virginia Water and the family are happy with her decision too. Thank you once again.


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Review from R H (Husband of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are always very friendly and happy.
The care staff who directly look after my wife are very very good whilst doing a very difficult job.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for your lovely review - we are glad that you appreciate the efforts of our staff - we will pass this along.


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Review from Carl G (Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience. Warm, welcoming, nothing too much. Very accommodating, which I appreciate. Overall, a wonderful experience.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for your recent review - we truly appreciate the positive feedback, which we will pass along.


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Review from S W (Sister of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall and a two-month stay in the hospital, I moved my brother to Avery as he was unable to care for himself.
He had a beautiful, airy room and spent three months there.
I cannot praise the staff enough. The care and kindness he received were exemplary; they provided 24-hour care and
went above and beyond to make him comfortable and happy.
My sincere thanks to all the staff at Avery - an amazing care home.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

It was our pleasure to care for your brother, although it was only for a short time. Our only wish would have been that he had been well enough to have participated in the activities and outings offered in our home. You will always be part of our Avery family at Virginia Water.


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Review from Maria W (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a daunting experience placing my mother in a care home, and my sister and I looked at many homes which were nice, but Avery Virginia Water absolutely excelled. The moment we walked through the door we knew this was the right care home for my mother. My mother is very happy, which is the best
testament.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

We are so pleased that you felt our care home was the right place chosen for your mother. Thank you for the lovely review, which we will pass along to the team, and thank you for taking the time to submit a review for our home. It is a pleasure to have your mother in our home.


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Review from C P (Daughter-in-law of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited for the first time today to see my parents-in-law. I was immediately impressed by the welcoming entrance and the bright and airy environment. My parents-in-law obviously are very happy and well cared for. The staff were all very welcoming.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to review our home.
We hope you visit again soon.


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Review from Christina G (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have lived in Virginia Water Care Home for three and a half years and are very happy. Good food, fun activities and excellent care and lovely staff. We as a family are delighted that they are so well looked after. An excellent home.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you so much for taking the time to review Virginia Water - we are delighted that your parents are part of our home, as is your family. We are a whole home.


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Review from Jane W (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is heartwarming to see how lovely all the staff are towards my mother. With her dementia, she may not always recognise people and is often confused but the staff treat her with kindness and respect and I feel content in the knowledge that she is well cared for in this lovely community. Most importantly
my mother is happy.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for your lovely review and we will make sure to pass this along to the team.


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Review from J L (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents moved into Virginia Water Care Home ten months ago. It was a difficult transition for them as they have always been very independent and self-sufficient, never depending on anyone much in sixty-seven years of marriage. The staff at the home worked wonders getting them integrated into the
life of the place, even persuading them to participate in activities. It's been such a relief for us to watch them settle in with so much support. It's also wonderful that the staff can make sure they consult the doctor and the nurses when they need to. They are giving them great support and my brother and I are grateful.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for your lovely review - we really appreciate your feedback. We are happy to have your parents living in our home and contributing to the community.


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Review from J J (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Signature for respite in January, and she was so well looked after. As a family, we were already discussing Mum's future care needs, and Mum decided she wanted to return to Signature permanently. Asa family, we were very happy with her decision. She moved here in March and is now settled
and very happy to call this home. All the staff are amazing, and she is fully cared for. Her room, food and activities are great.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for the lovely review - we are so pleased that your mother settled and decided to stay with us as her permanent home.


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Review from Lynne H (Daughter-in-law of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been receiving respite since January 2023 and has been extremely well cared for at Signature at Virginia Water. She was resistant to go to a care home but is very happy there. The staff are excellent and go above and beyond it their level of care, and the facilities and catering
are outstanding. My mother-in-law will be returning for further respite later in the year.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you very much for taking the time to submit a review. We look forward to seeing your mother-in-law in the near future. Your feedback is very much appreciated.


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Review from Jeffrey P (Respite Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a three-week emergency stay in the Cardiology Ward of the local hospital, it was not possible for me to return to my flat (3rd floor, no lift). I already had experience with the Signature group, and a friend contacted Signature at Virginia Water on my behalf. The team quickly visited me in the
hospital, and all arrangements were made to suit my needs. I arrived only with the clothes I had in the hospital, but my room was quite excellent, and my friends were able to bring what I needed from home. The staff here were very welcoming and made me feel at home. Everything was done to make me feel comfortable, despite the worry of an unexpected heart condition.

Reply from Signature at Virginia Water, Customer Team at Virginia Water Care Home - Avery Collection

We are so glad to hear about your positive experience with Signature at Virginia Water and thankful for your kind comments. We work together as a team to provide the best experiences for our residents and family members. Our carers and nurses strive to achieve a sociable and comfortable community our residents can call home. Our care teams are central to everything we do in our home, and your recognition of their passionate and skilled work is fantastic to hear.


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Review from John H (Respite Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was waiting to be discharged from the hospital after a 10-day emergency stay following a stroke. My daughter contacted Signature to organize a 2-week respite stay. She lives locally in Virginia Water and knew of the good reputation. I needed extra support and help along with all the new medications.
The
team acted quickly on her request, and I was able to move in the following day after an assessment with them at the hospital.
On arrival, everything was organized on my behalf; my family and even my pet dog Betsy visited.
The one collective noun I can use is pampered during my stay.
It was a pleasure to meet residents I already knew from the community and catch up on all the news and views.
I will look forward to visiting them again.
We have said that if the time came when both or either of us could no longer manage, we would, without a doubt, come to the 6-star Signature at Virginia Water.

Reply from Signature at Virginia Water, Customer Team at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents; we're glad to hear your time here was positive and cared for.


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Review from V C (Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been here one month, and I am very happy and would recommend Signature to anyone.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you so much for the lovely review. We are glad that you are happy.


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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Virginia Water Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Virginia Water Care Home - Avery Collection is calculated as follows: ( (190 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 203 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.924 Points relating to the number of positive Reviews for Virginia Water Care Home - Avery Collection is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 17 Positive Reviews ÷ 18.4 = 0.924

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Ewa

Ewa Jaworska

Job Title: General Manager

Joined: 2008

I started working at Virginia Water Care Home as a care assistant in 2008. Over the years I progressed in my career and I am proud to say that I am now the General Manager. I am dedicated to providing a high-quality service, tailored to the individual needs of each resident. I have an excellent team that works hard to ensure that our residents get the best care and that all of their needs are met to the highest standard.


Julita

Julita Kantaite

Job Title: Assisted Living Coordinator

I have had the privilege of working as the Assisted Living Coordinator at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.


The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.


We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.


Ann

Ann Stewart

Job Title: Client Liaison Manager

Having previously worked in the retirement living sector I was thrilled to be given the opportunity to join Virginia Water Care Home.


It is often an emotional and overwhelming process. I take great pride in facilitating this process, supporting and advising them of their best options. The reward is seeing family members visiting their loved ones whose lives have become enriched with the care and support of our fantastic teams.


Samantha

Samantha Wells

Job Title: Activities and Volunteers Co-ordinator

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.


I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.


Julie

Julie Hamilton

Job Title: Head Chef/Dining Services Manager

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.


Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.


Claire

Claire Hilton

Job Title: Business Administrator Manager

Joined: 2024

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.


Frequently Asked Questions about Virginia Water Care Home - Avery Collection

What types of Care is Virginia Water Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Virginia Water Care Home - Avery Collection provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Virginia Water Care Home - Avery Collection have?

There are 72 Single Rooms and 10 Couples/Companion Rooms.

What are the Facilities & Services at Virginia Water Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Virginia Water Care Home - Avery Collection to the centre of Virginia Water?

0.1 mile(s) as the crow flies, distance by road may be significantly further.