Virginia Water Care Home - Avery Collection

Christchurch Road, Virginia Water GU25 4BE
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9.9 157 Reviews
  • Virginia Water Care Home - Avery Collection, Virginia Water
The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.

All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious option, catering to couples or those desiring additional freedom of space. With residential, respite, and dementia care services, the home also features a dedicated café for all relaxation needs.

Virginia Water Care Home is conveniently situated in a lively town with excellent transport links and is easily accessible from London and surrounding areas. Residents find a sense of belonging with the support of dedicated staff members and maintain connections through visits from friends and loved ones who are warmly welcomed into the care community.

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Care Provided by Virginia Water Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ewa Jaworska (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Virginia Water Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites
  • (these prices are only a guideline, please contact Virginia Water Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Virginia Water Care Home - Avery Collection Reviews (157)

Total of 157, showing 21-40
9.9

Virginia Water Care Home - Avery Collection has a Review Score of 9.9 (9.855) out of 10, based on 17 reviews in the last 2 years. Over all time Virginia Water Care Home - Avery Collection has 157 reviews.

Overall Experience

  • 116
  • 35
  • 5
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Date Published

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9
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Review from Florence K (Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for nearly a year. All the staff, carers, catering/waiting on tables are excellent. They deserve a pay rise. We need a gym for residents to use to improve muscle strength, and also a large bus for trips/ We need more activities to keep the brain active.

Reply from Signature at Virginia Water, Customer Team at Virginia Water Care Home - Avery Collection

We are so glad to hear about your positive experience at Virginia Water and thankful for your kind comments. We work together as a team to provide the best experiences for our residents and encourage our residents to explore new activities. We are so glad to hear the activities provided are one of your favourite elements of our home, so these suggestions will be passed on to the team.
Thank you for taking the time to share your experience of Signature at Virginia Water Your feedback is important to us.


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Review from Liz B (Daughter of Resident) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy I finally took the plunge and moved my mother into Signature at Virginia Water. She had been living at home with live-in care for four years, but it was becoming increasingly difficult to take good care of her there, and all the admin and backup fell to me alone, which was very stressful.
The
team at Signature were fantastic from start to finish, meeting me several times to reassure me they would take care of everything. They recommended an ambulance service to move her, which was something I had been worrying about. And one of the care team visited Mum at home and did a thorough review, so I was confident they would be able to take good care of her.
She has been there almost two months now and is much better than she was at home. She has good days and bad days, but the bad are fewer, and the good ones are much, much better than they were. And they take care of everything, so it has been transformative for me. I wish I had moved her years ago.

Reply from Signature at Virginia Water, Customer Team at Virginia Water Care Home - Avery Collection

We are so glad to hear about your mother's positive experience at Virginia Water and thankful for your kind comments. We work together as a team to provide the best experiences for our residents and family members.
Thank you for taking the time to share your experience. Your feedback is important to us.


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Review from Lisa H (Daughter of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was really difficult when my father and I realised we could no longer provide the level of care needed to keep my mother (who has dementia) safe. We took the tough decision that moving my mother into a facility would maximise her quality of life. After visiting a few care homes, Signature was the
natural choice - we were struck by the beautiful and relaxing environment and the sense of calm as soon as we walked it.
Since my mother has been living at Signature, nothing has been too much trouble for the staff. They have been so welcoming and supportive and check in with us regularly when we visit. My mum has settled in really well because of this, and it has ensured the transition has been as smooth as possible. They helped arrange for her favourite chair to be moved into the home with her and regularly provides us with email updates after doctors check-ups etc.
We couldn’t be happier with Signature and would definitely recommend.

Reply from Signature Living at Virginia Water Care Home - Avery Collection

We are thrilled with your positive experience and glad your mother has settled in so well to Signature at Virginia Water. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from Margaret H (Respite Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was discharged from the hospital to Signature at Virginia Water, where I spent two weeks having respite care.
The paperwork was carried out efficiently by the administrative office staff to make my admission smooth and uncomplicated.
At first, I needed to rest and found my comfortable room to be
very peaceful, and the staff were very kind and attentive. Later on, I was able to go to the dining hall for meals, where we all were extremely well served with a varied choice of menu each day. My family were welcomed with drinks and snacks, and we were able to sit in the attractive, secure garden on the lower ground floor. Also, an elderly friend was able to visit as the home was conveniently situated next to the station, and we enjoyed a delicious afternoon tea together. I attended the flower arranging, and there were keep fit sessions.
Signature is extremely well run with a dedicated, highly trained staff and has a happy, family atmosphere.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for the lovely review - everyone enjoyed your company and was sad to see you go - hope you will come back to visit once you are fully recovered.


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Review from E W (Relative of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are attentive and caring.
Facilities and activities are very good.
Visitors are very well cared for too.
Good communication/updates given to family members.

Reply from Signature at Virginia Water, Customer Team at Virginia Water Care Home - Avery Collection

Your feedback is important to us, as is the care and well-being of all of our residents. At Virginia Water, we strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, so thank you for your kind words.


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Review from V L (Respite Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Signature for two weeks of respite care following a spinal operation. I had, had four weeks here in 2017 following two operations. The two weeks have passed quickly, and I am much stronger. That is in many ways due to the quality of the care I have had. The home is very comfortable, and the
staff at every level is welcoming and very professional. The way that they interact with the residents is a pleasure to see.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to review Signature at Virginia Water. Your positive feedback is greatly appreciated.


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Review from T G (Respite Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've enjoyed my stay here.
Carers are wonderful.
Food is great.
Entertainment and activities keep me busy.
Will be back again.

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Review from E P (Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care and service during a very difficult year due to Covid. Unfair to write a negative review as due to Covid, a lot of services have to be curtailed. All the same, I have to be honest in my review but bear the difficult situations in mind, please.

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Review from Keeley S (Relative of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my mum's cousin and were made to feel very welcome; shown into the living room and offered coffee. Staff were very friendly and accommodating.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

We are so glad to hear your positive experience of Sunrise of Virginia Water, and thankful for your kind comments. As a team we work together to provide the best experiences for both our residents and family members.


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Review from Susan A (Cousin of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and efficient; knows all of the resident's needs. A tray of sandwiches and water for lunch was very fresh and plentiful. Lovely, clean place. Very good Covid care, i.e. masks, sanitiser etc.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Linda V (Next of Kin) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very efficient, aware of clients needs, polite and friendly. Made to feel very welcome.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Here at Sunrise of Virginia Water we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Pamela W (Daughter of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother lived in Sunrise of Virginia Water for over thirteen years from when she was 80 until she was almost 94. She was very comfortable and happy there, and we, as her family, were always very pleased with her care. The building itself is lovely - bright and airy, with wide corridors and several
comfortable and spacious sitting areas, all tastefully refurbished only two or three years ago. It was always spotlessly clean with never any unpleasant smells. Mum loved her individual room, which was equally light and airy and with views to the front where she could watch the world go by during her afternoon rests. The carers, staff and management team were always lovely - extremely helpful, kind and attentive to all of us, and especially so during the last very challenging year, and more recently, when our mother needed palliative care. The food was always good, and Mum enjoyed several activities including flower arranging, art, gentle exercises, listening to classical music and visiting entertainers. A lovely home.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Virginia Water – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home, and this extended to family members and friends. We have worked hard to ensure all the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team.


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Review from Kim C (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum was very reluctant to go into a residential care home, but I finally managed to get Mum into Sunrise of Virginia Water for 3-weeks respite, and she loved it so much, she wanted to stay. I knew this was the right home for my mum, and I wasn’t wrong. It was the best 2-years for all the family
as we got to spend lots of quality time with Mum, attend lots of fun and varied events, and Mum met lots of new friends. The manager and all the staff at Sunrise are amazing, and it was like one big happy family. Mum was very well cared for, and I will miss all the good times we all shared. COVID has been hard for everyone, but Sunrise took great care of all their residents, and as soon as we could start seeing our loved ones again, they pulled all the stops out to make visiting as safe as possible for everyone. I wouldn’t hesitate in recommending this lovely home to anyone looking for a caring, safe, fun and happy home for themselves or a loved one.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Firstly, please accept our sincere condolences for your loss. We appreciate you taking the time to share your kind words, these will be shared with the team. We appreciate that moving into a care home can be unsettling and are overjoyed that you and your mother found Sunrise of Virginia Water to be comfortable and supportive during the transition. We are also thrilled that our events and activities stood out for you, and that they helped enrichen the time your mother spent with us. She will be truly missed by all of the team and residents.


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Review from V L (Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Sunrise for respite after phenomena. My daughter visited two are homes and watched videos of both. We thought Sunrise was more homely! The carers were kind, compassionate, supportive and friendly, and I had every confidence in them. They always had time for a chat, never giving the impression
they were rushing off to the next resident, however busy they were. It has a relaxed, homey atmosphere, and all the staff from the CEO down are approachable and friendly. The activities staff provided an excellent programme of occupations to keep all entertained body and soul and full of humour, fun and joke divine. Concierge, cleaning, laundry, maintenance all more than helpful, nothing too much trouble. The dining room was fun, and the staff helpful in finding different choices The kitchen surpassed themselves at Christmas with exceptionally delicious meals. From duck confit, roast salmon and braised lamb chops stood out. I stayed during the lockdown with the company, activities and left in May when restrictions eased. I was sad to leave the residents and staff at such a happy Sunrise, and we won the Sunrise quiz. Not being deaf, I found the lack of so unspooling in the bedrooms disturbing.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change. The team will be delighted with your kind words.


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Review from Julie C (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was looking for a home for my mother, Sunrise of Virginia Water stood out amongst the others that I'd visited, and that was because of the feeling of care for each resident that came through. After taking my mum in at the end of last year, she has just blossomed - gaining more confidence and
just enjoying life - a testament to the initial impression of the whole place! The staff have been amazing, so not only is my mum happy, but my family has peace of mind.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

At Sunrise of Virginia Water, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.


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Review from M W (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the best thing we ever did when Mum moved into Sunrise of Virginia Water. The staff are wonderful, led by a caring manager. The food and activities are great. Mum is so happy and safe. A huge thank you to the manager and her team.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

We are delighted to hear that our dining is a stand out factor for your mum. Our residents deserve the best, and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.


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Review from Rebecca S (Daughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience from first making contact, to my mum moving into respite care has been east and very supportive. Their team have shown compassion in our hour of need. My mum is now safe and happy in her new environment.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your mum has settled in so well to Sunrise of Virginia Water. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.


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Review from Karen I (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is happy; the staff are excellent. We are so grateful that he is so well looked after, safe and content.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Thank you ever so much for your review of Sunrise of Virginia Water. It is a pleasure to care for our residents’ wellbeing during these difficult times, and your kind words are lovely to read; thank you for the feedback.


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Review from Joanne K (Daughter of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly amazing service, help and care Sunrise provide for my parents, and we are so happy to see how well looked after they both are. The staff are great and always friendly and caring, and my parents tell me how wonderful the food is and how content they both are. Thank you.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Here at Sunrise of Virginia Water, we have worked hard to ensure all residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team, and we look forward to welcoming you back to our home soon.


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Review from Veronica R (Daughter of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This year I have been particularly impressed by the Sunrise approach to the Covid situation. At all times, I have felt that Mum has been very well cared for and perfectly safe. Communication has been excellent throughout the year. When available, vaccinations were administered quickly and efficiently
inspiring confidence in the system. The new visitor's room is wonderful, allowing me to resume weekly half-hour visits, which both Mum and I looked forward to and enjoy.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your mum has settled in so well to Sunrise of Virginia Water. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Virginia Water Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Virginia Water Care Home - Avery Collection is calculated as follows: ( (190 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 203 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.924 Points relating to the number of positive Reviews for Virginia Water Care Home - Avery Collection is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 17 Positive Reviews ÷ 18.4 = 0.924

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Ewa

Ewa Jaworska

Job Title: General Manager

Joined: 2008

I started working at Virginia Water Care Home as a care assistant in 2008. Over the years I progressed in my career and I am proud to say that I am now the General Manager. I am dedicated to providing a high-quality service, tailored to the individual needs of each resident. I have an excellent team that works hard to ensure that our residents get the best care and that all of their needs are met to the highest standard.


Julita

Julita Kantaite

Job Title: Assisted Living Coordinator

I have had the privilege of working as the Assisted Living Coordinator at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.


The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.


We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.


Ann

Ann Stewart

Job Title: Client Liaison Manager

Having previously worked in the retirement living sector I was thrilled to be given the opportunity to join Virginia Water Care Home.


It is often an emotional and overwhelming process. I take great pride in facilitating this process, supporting and advising them of their best options. The reward is seeing family members visiting their loved ones whose lives have become enriched with the care and support of our fantastic teams.


Samantha

Samantha Wells

Job Title: Activities and Volunteers Co-ordinator

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.


I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.


Julie

Julie Hamilton

Job Title: Head Chef/Dining Services Manager

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.


Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.


Claire

Claire Hilton

Job Title: Business Administrator Manager

Joined: 2024

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.