Review from Ann B (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience

We live a long way from Sunrise and have been really impressed at how people are able to respond in an informed way wherever we contact them. It is difficult for someone to adjust to getting older, and the staff have done everything to make it easier for my mum. We all look forward to when the threat

of the Covid pandemic has diminished, and Sunrise can have more visitors and do outings.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Here at Sunrise of Virginia Water, we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from R S (Respite Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience

I felt the atmosphere was very friendly and homely. The carers made me feel very welcome and relaxed. Nothing was too much trouble. I was encouraged to join in the activities and I enjoyed all those I took part in. I will definitely be returning for more respite care.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future, if your requirements change.

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Review from S G (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience

I have been very impressed with your care at this difficult time.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

We believe our carers at Sunrise of Virginia Water go the extra mile and for you to recognise this, is invaluable to our team. We endeavour to provide the very best care for our residents. Thank you for your kind words.

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Review from J J (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience

Mum is very happy here in Sunrise of Virginia Water. She is treated very well and everyone is so friendly. I would recommend Sunrise.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Virginia Water, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.

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Review from Catherine H (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience

So wonderful to see Mum safe and well after the months of lockdown. She is happy with her care and so are we!

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

We believe our carers at Sunrise of Virginia Water go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.

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Review from R M (Son of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience

It was wonderful to be able to visit my mother during these troubled times of a capsized world. What is particularly special at Sunrise of Virginia Water is the warmth and care provided by the exceptional staff here.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Virginia Water, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from B W (Niece of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience

I have just visited my aunt for the first time since lockdown. It was all very well organised and protecting the staff and residents. Couldn't have asked for more. Well done to all the staff at Sunrise of Virginia Water.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Here at Sunrise of Virginia Water, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team, and we look forward to welcoming you back to our home again soon.

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Review from Rob A (Son of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident since December 2018 and has received excellent care and attention. During the pandemic, we have been kept informed on her wellbeing and have been able to speak to her regularly. We enjoyed attending the regular family activities when the home was not in lockdown and look forward

to future events. Highly recommend this care home.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Our activities team here at Sunrise of Virginia Water have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Muriel F (Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience

I am very glad I came here. I could not have been happier or better looked after anywhere else.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Virginia Water. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from S G (Daughter of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience

My mum has been on the Garden Floor (reminisce) for the past three years and always been treated with kindness and respect. I want to thank all the team who have nursed and cared for Mum over the past few weeks during her illness and also for the support they have given me. She has proved to be one

very tough lady, but her recovery is also due to all the loving care she has received. My family appreciate all the hard work and devotion, and cannot thank you all enough.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

At Sunrise of Virginia Water our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.

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Review from B T (Daughter of Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience

I have complained since 2018. Fallen on deaf ears re sub-standard quality of food, quality, portions, and disgusting preparation and neglect. Out of frustration made official complaint 27/2/2020. Take into account the obscene fees over £3,500 per week not acceptable. Plus, not all items on the menu.

My mother is 97 years with dementia, very deaf and nearly blind and fragile.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on UK.Marketing@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.

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Review from S C (Son-in-law of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been a resident at Sunrise of Virginia Water for 9 months. We attended as Jazz evening yesterday for the residents and families. The whole evening was excellent from the food and drink to the entertainment. What really stands out for me is the care demonstrated by each and every

member of staff no matter what their role is. A truly outstanding team your company should be very proud of.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Our team here at Sunrise of Virginia Water are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from H C (Daughter of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience

Great looking place. Dementia care is good, staff are kind and caring. Residents need more stimulation and exercise, laundry loses and shrinks clothes, clothes come back unironed and room cleaning is haphazard, massive fees that are increased often. Costs separated between care and accommodation - why?

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.

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Review from Dominic B (Grandson of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience

Every time I visited I was extremely impressed by the high level of care shown by the staff. I am so grateful for everyone involved in making my grandad feel comfortable. The food and facilities are excellent. However, it is the care of the staff which I will remember Sunrise for the most. Thank you

for giving my grandad a great last few years.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

At Sunrise of Virginia Water our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Allan B (Son of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience

Excellent standards on all fronts.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Here at Sunrise of Virginia Water, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Louise H (Respite Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience

This is my third visit as a respite resident (the last two Nov 18 and June 19 with my late husband). I have always been received by friendly staff and residents and always made to feel at home and welcomed. I would not hesitate to become a permanent resident if the need arose.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and look forward to welcoming you back in the future, if your requirements change.

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Review from A B (Friend of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience

I visit with my wife usually once or twice a week to visit friends who have been in Sunrise of a number of months. The reception by the staff is always welcoming and helpful. It is obvious to us that the home is well run and that the senior staff are hands-on and aware of what is happening in the home.

The residents including our friends are happy and as far as we know have no complaints

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Here at Sunrise of Virginia Water we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from T A (Son of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience

Thank you to all at Sunrise for making my mother and father part of your family. In the time they were with you I have witnessed your patience, understanding, compassion and your love for them both.
Thank you for truly looking after them and providing a peaceful passing.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Virginia Water – particularly at such a difficult time. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Claire S (Daughter of Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience

Since my mum came into the home I was worried. I have visited her every week and every staff member I've met from office, cleaner, careers, all involved, have been very friendly, polite, very helpful and caring. I don't worry about my mum anymore.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Here at Sunrise of Virginia Water, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from S C (Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience

I have been resident here for 11 1/2 years and conditions have vastly changed in that time - not for the better. I was fit and very active when I arrived and now have a wheelie. 11 1/2 years ago residents used to chat and play cards etc till 9.20 - 10.00 in the evening and all the bus trips were fully

booked - now we average 4 or 5 residents every trip. Nowadays the downstairs rooms are empty by 7.30 and everyone is back in their room. Residents are now much older and are happy to sit and while away the day in armchairs. I get very bored because there is little to do and there is nothing wrong with my brain.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.

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Virginia Water Care Home - Avery Collection

Care Provided by Virginia Water Care Home - Avery Collection

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Funding & Fees Guide for Virginia Water Care Home - Avery Collection

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