Virginia Water Care Home - Avery Collection
Christchurch Road,
Virginia Water
GU25 4BE
Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites
Virginia Water Care Home - Avery Collection has a Review Score of 9.9 (9.855) out of 10, based on 17 reviews in the last 2 years. Over all time Virginia Water Care Home - Avery Collection has 157 reviews.
Review from M H (Resident) published on 18 October 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money
Review from G P (Daughter of Resident) published on 8 October 2019
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Overall Experience
5.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H J (Granddaughter of Resident) published on 21 August 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Keith P (Brother of Resident) published on 7 August 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheila L (Resident) published on 18 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E B (Friend of Resident) published on 12 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D D (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A G (Respite Resident) published on 12 June 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter C (Husband of Resident) published on 12 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C L (Friend of Resident) published on 12 June 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L M (Granddaughter of Resident) published on 12 June 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stanley H (Respite Resident) published on 12 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to review Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We are delighted to have you stay with us and looking forward to welcoming you back.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin B (Son of Resident) published on 29 May 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Virginia Water – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R M (Granddaughter of Resident) published on 15 May 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Graham R (Son of Resident) published on 15 May 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jessica P (Granddaughter of Resident) published on 15 May 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gareth J (Great-Nephew of Resident) published on 15 May 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eileen R (Friend of Resident) published on 24 April 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Violet B (Friend of Resident) published on 24 April 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H Z (Grandson of Resident) published on 21 May 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.855) out of 10 for Virginia Water Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.931 for Virginia Water Care Home - Avery Collection is calculated as follows: ( (190 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 203 Ratings = 4.931
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.924 Points relating to the number of positive Reviews for Virginia Water Care Home - Avery Collection is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 17 Positive Reviews ÷ 18.4 = 0.924
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Dec 2019
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Job Title: General Manager
Joined: 2008
I started working at Virginia Water Care Home as a care assistant in 2008. Over the years I progressed in my career and I am proud to say that I am now the General Manager. I am dedicated to providing a high-quality service, tailored to the individual needs of each resident. I have an excellent team that works hard to ensure that our residents get the best care and that all of their needs are met to the highest standard.
Job Title: Assisted Living Coordinator
I have had the privilege of working as the Assisted Living Coordinator at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.
The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.
We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.
Job Title: Client Liaison Manager
Having previously worked in the retirement living sector I was thrilled to be given the opportunity to join Virginia Water Care Home.
It is often an emotional and overwhelming process. I take great pride in facilitating this process, supporting and advising them of their best options. The reward is seeing family members visiting their loved ones whose lives have become enriched with the care and support of our fantastic teams.
Job Title: Activities and Volunteers Co-ordinator
Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.
I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.
Job Title: Head Chef/Dining Services Manager
I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.
Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.
Job Title: Business Administrator Manager
Joined: 2024
With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.
