Virginia Water Care Home - Avery Collection

Christchurch Road, Virginia Water GU25 4BE
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9.9 157 Reviews
  • Virginia Water Care Home - Avery Collection, Virginia Water
The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.

All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious option, catering to couples or those desiring additional freedom of space. With residential, respite, and dementia care services, the home also features a dedicated café for all relaxation needs.

Virginia Water Care Home is conveniently situated in a lively town with excellent transport links and is easily accessible from London and surrounding areas. Residents find a sense of belonging with the support of dedicated staff members and maintain connections through visits from friends and loved ones who are warmly welcomed into the care community.

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Care Provided by Virginia Water Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ewa Jaworska (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Virginia Water Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites
  • (these prices are only a guideline, please contact Virginia Water Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Virginia Water Care Home - Avery Collection Reviews (157)

Total of 157, showing 101-120
9.9

Virginia Water Care Home - Avery Collection has a Review Score of 9.9 (9.855) out of 10, based on 17 reviews in the last 2 years. Over all time Virginia Water Care Home - Avery Collection has 157 reviews.

Overall Experience

  • 116
  • 35
  • 5
  • 0
  • 1

Date Published

157
4
9
17
140

Review from J T (Son of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care home to be the perfect place for my Mum in her old age as she can no longer look after herself at home. The staff have all been very friendly, helpful and caring. The environment of the home is excellent. All her needs are well catered for. The cost of this type of care is very
high, but Sunrise is not the most expensive in the area, but of the highest quality.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team


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Review from Zina T (Friend of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly and helpful. Social functions are good. I've eaten in the restaurant and food was good. Everywhere always very clean.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team


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Review from Joan C (Resident) assisted by family/friend published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is all very nice. The rooms are especially nice now they have been refurbished and I enjoy visiting speakers and musicians and the activities provided by the home. The activities room is much improved by the large screen on which to see films and listen to classical music. The carers and staff and
management all work very hard to keep the home running smoothly and are much appreciated by me and my family. The food, on the whole, is very good and sometimes excellent and the building is kept very clean. Quite expensive though.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team


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Review from D B (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, the staff at Sunrise are extremely caring and considerate of the resident's needs. Always observing and looking after them superbly. There is always a warm and happy welcome from the staff and nothing is too much trouble.
The Congiego team are extremely smart and work very hard to
make a very happy environment.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team


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Review from Carrie D (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful and look after my mother with respect and kindness. They have a wonderful sense of humour and endless patience. Residents are always clean and well turned out. Everywhere is clean, smells nice and full of flowers.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team


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Review from Susan B (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressive care home, staff very friendly and hard working. Trips excellent and other entertainment.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team


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Review from Peter H (Son of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All up to standard and seems to have the right balance between friendliness and efficiency. Good entertainment. A bit short on car parking!

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team


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Review from Tina S (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love your reminiscences room. Everyone is very friendly. The apartments are very clean. I am very happy with the care my mum is getting.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team


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Review from Alison L (Daughter-in-law of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law is very safe and secure and happy. It has taken a great weight off my mind.


The staff are very willing to make the family feel that everything is under control and they do not need to worry. I now have confidence I am not along dealing with all the problems of old age.


Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team


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Review from Yvonne D (Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here very contently for 8 1/2 years and have no complaints. Luckily I am in very good health, but I see the staff attending frail or unwell residents and I have much admiration for the care and patience they show the residents. Our wellness section is very quick to respond to any health
problems, arranging a Doctor's visit if necessary. The food is very good and the menu well varied.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team


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Review from K J (Sister of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very difficult time at the moment as my sister is now in the dementia unit. We are pleased with the care she is receiving.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team


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Review from Kelly J (Relative of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, welcoming and friendly staff who are committed to the care of the residents.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team


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Activities

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Review from Katherine M (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care mum has received at Sunrise of Virginia Water. She came in for some respite to recuperate after an operation. She has taken advantage of the many activities; the daily crossword, the keep fit classes which has helped improve her strength. The Sunrise of Virginia
Water team are first class; professional, respectful and friendly. They have not only made mum welcome but the whole family. My 6-year-old son loves to go in and play with the football table! I would definitely recommend Sunrise of Virginia Water for those who can afford it.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if their requirements change.


The Sunrise of Virginia Water Team.


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Review from Jeanette L (Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Sunrise for many years. In the beginning, my late Husband and I spent many a happy holiday together. Since he died my children thought it an excellent idea for me to live here! I am happy, in my opinion, it is a very good home, especially for some residents who need a lot of help. One
thing I do miss is more outing and sometimes evening entertainment.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Sunrise of Virginia Water Team


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Review from Margaret S (Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find living here, so far, a pleasant experience. There is a choice in the food and on the whole it is more than quite satisfactory. The room I have is a fair size and comfortable with space for clothes etc. The staff are helpful and so far I have had no difficulties. There are lectures and group activities
which I find interesting. The surroundings are pleasant, the staff helpful and, so far, it is an easy place in which to live. No complaints so far.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Sunrise of Virginia Water Team


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Review from S G (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good home for elderly people with dementia. Staff know the residents very well and many of them have worked at this home for several years. Facilities are good and the rooms and gardens have been upgraded recently.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team


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Review from J C (Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy here and find everyone very friendly, especially the staff.

Reply from Lewis Sluman, Digital Marketing Executive at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team


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Review from R E (Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since arriving at Sunrise, I have no complaints and all the are extremely helpful.

Reply from Lewis Sluman, Digital Marketing Executive at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team


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Activities

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Review from R B (Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally satisfied.

Reply from Lewis Sluman, Digital Marketing Executive at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team


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Review from Kevin O (Son of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents are unhappy about all the various changes, having only been here 12 months.
Changes of people, carers and management. Also unhappy about the disruption caused by the refurbishment etc.

Reply from Lewis Sluman, Digital Marketing Executive at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Virginia Water Team


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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Virginia Water Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Virginia Water Care Home - Avery Collection is calculated as follows: ( (190 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 203 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.924 Points relating to the number of positive Reviews for Virginia Water Care Home - Avery Collection is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 17 Positive Reviews ÷ 18.4 = 0.924

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Ewa

Ewa Jaworska

Job Title: General Manager

Joined: 2008

I started working at Virginia Water Care Home as a care assistant in 2008. Over the years I progressed in my career and I am proud to say that I am now the General Manager. I am dedicated to providing a high-quality service, tailored to the individual needs of each resident. I have an excellent team that works hard to ensure that our residents get the best care and that all of their needs are met to the highest standard.


Julita

Julita Kantaite

Job Title: Assisted Living Coordinator

I have had the privilege of working as the Assisted Living Coordinator at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.


The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.


We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.


Ann

Ann Stewart

Job Title: Client Liaison Manager

Having previously worked in the retirement living sector I was thrilled to be given the opportunity to join Virginia Water Care Home.


It is often an emotional and overwhelming process. I take great pride in facilitating this process, supporting and advising them of their best options. The reward is seeing family members visiting their loved ones whose lives have become enriched with the care and support of our fantastic teams.


Samantha

Samantha Wells

Job Title: Activities and Volunteers Co-ordinator

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.


I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.


Julie

Julie Hamilton

Job Title: Head Chef/Dining Services Manager

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.


Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.


Claire

Claire Hilton

Job Title: Business Administrator Manager

Joined: 2024

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.