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Bagshot Gardens Care Home - Avery Collection has a Review Score of 9.9 (9.888) out of 10, based on 22 reviews in the last 2 years. Over all time Bagshot Gardens Care Home - Avery Collection has 92 reviews.
Review from Nikki K (Daughter of Resident) published on 31 January 2025
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Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery Collection
Hi Nikki, thank you for the lovely review. It has been a pleasure assisting and supporting you all. We wish you and your family all the best for the future and here if you need anything.
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Review from R R (Respite Resident) published on 22 January 2025
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Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to complete this review and for your kind words, this will be shared with all the team. We are really pleased to hear that you had a wonderful stay with us. It was lovely to meet and care for you both. We wish you well and here if you need anything in the future.
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Review from Geraldine B (Daughter of Resident) published on 4 December 2024
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Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery Collection
Thank you so much for your review and kind words, we are pleased your mother enjoyed her stay with us and we hope to welcome her again soon.
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Review from Maurice K (Husband of Resident) published on 4 December 2024
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Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery Collection
Thank you so much for your five-star review, Maurice, it was a pleasure caring for your lovely wife. We look forward to welcoming you both back to Bagshot Gardens Care Home very soon.
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Review from Melanie H (Daughter of Resident) published on 12 November 2024
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Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery Collection
Thank you for your review and feedback, we will share this with the whole team. We pride ourselves on our understanding and empathy, so it was lovely to hear this was your experience.
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Review from Gillian W (Respite Resident) published on 28 August 2024
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Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery Collection
Thank you so much for your lovely review, it is a true testament to how hard the whole team works here at Bagshot Gardens and your kind feedback will be shared with them all. It was a pleasure meeting and caring for your father, we look forward to welcoming you all again in the future.
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Review from Susan B (Daughter of Resident) published on 2 August 2024
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Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery Collection
Thank you so much for the lovely feedback. All of our team do their very best to ensure our residents receive the best-personalised care. I will forward your thanks to our team at Bagshot Gardens Care Home.
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Review from Shanthy N (Daughter of Resident) published on 14 June 2024
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Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery Collection
Hi Shanthy, thank you so much for your amazing review, a true reflection on what we deliver here at Bagshot Gardens. It is a pleasure caring for your loved one. I will make sure the whole team receives your praise and feedback.
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Review from Julie F (Daughter-in-law of Resident) published on 24 May 2024
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Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery Collection
Thank you so much for your review, we really appreciate you taking the time to complete it for us and provide such lovely feedback. We all really enjoyed getting to know your mother-in-law and look forward to welcoming her back again soon.
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Review from Ron B (Friend of Resident) published on 16 May 2024
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Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery Collection
Thank you so much for your lovely feedback, it is very gratefully received. Our team enjoyed caring for your dear friend. I will make sure they know how happy you were with our service. It has been a pleasure getting to know you all and hope to see you soon.
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Review from Robin H (Respite Resident) published on 20 March 2024
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Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery Collection
Thank you for your lovely feedback, it was a pleasure having you stay with us and we are pleased you enjoyed it. Please pop in and see us for a coffee when you are passing by.
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Review from V W (Daughter of Resident) published on 13 March 2024
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Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery Collection
Thank you so much for your lovely feedback. Your review is really appreciated, the team will be so thrilled to know that all their hard work doesn't go unnoticed, we will be sure to pass this on to everyone here at Bagshot Gardens. We cherish the memories we make with our lovely residents and their families and friends, our 15th Anniversary was a very special celebration enjoyed by everyone.
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Review from Carol M (Daughter of Resident) published on 28 February 2024
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Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery Collection
Thank you so much for your 5 star review, we really appreciate the lovely feedback, I will make sure it is shared with the whole team.
It is a pleasure to care for your father and we are so pleased that he is happy and enjoying his new home.
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Review from P M (Day Care) published on 22 February 2024
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Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to leave your review.
We are pleased to hear you experienced a warm welcome and enjoyed the time you spent here at Bagshot Gardens Care Home.
Our team are always happy to assist and will really appreciate your lovely feedback.
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Review from J O (Daughter of Resident) published on 13 February 2024
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Reply from Samantha Bell, Home Manager at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to complete this review, your feedback is so important to us. The team at Bagshot will be so pleased to read this and receive this feedback. We feel so honoured to care for your loved one.
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Review from D H (Daughter of Resident) published on 31 January 2024
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Reply from Samantha Bell, Home Manager at Bagshot Gardens Care Home - Avery Collection
Thank you so much for the kind words and we really want to work alongside everyone to ensure we provide the best care. I will ensure that this lovely feedback is shared with everyone.
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Review from Keith C (Resident) published on 24 January 2024
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Reply from Samantha Bell, Home Manager at Bagshot Gardens Care Home - Avery Collection
Thank you so much for the kind words and I will ensure that all the team receive this lovely feedback. We are so fortunate to have you join the Bagshot family.
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Review from E W (Daughter of Resident) published on 25 December 2023
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Review from Debbie D (Daughter of Resident) published on 11 July 2023
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Review from Miriam M (Daughter of Resident) published on 19 April 2023
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The Review Score of 9.9 (9.888) out of 10 for Bagshot Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.888 for Bagshot Gardens Care Home - Avery Collection is calculated as follows: ( (233 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 260 Ratings = 4.888
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bagshot Gardens Care Home - Avery Collection is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Aug 2022
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Job Title: Dining Services Co-ordinator
Joined: 2011
My name is Tiina. Yes, spelt with two I's, I am Finnish. I moved to England in May 2002 to continue my management placement in catering. I loved it so much I decided to stay. I joined in 2011, the same as Tracey, since the day it opened. I look after all resident's dietary needs, their nutrition their hydration, their intolerances, their allergies, and most importantly their likes and dislikes. Not everyone is a fan of everything and it's important to me that everyone gets something they like. I especially enjoy making special cakes for birthdays and anniversaries. Did you know I have made over 10 100th birthday cakes! Food is such an important part of good living and I am so passionate about making sure the residents enjoy their meals. Feel free to ask me anything when you visit. I am always happy to help.
Job Title: Head of Housekeeping
Joined: 2011
I am the head of housekeeping and have worked here since the day it opened back in 2011. Me and my team make sure your laundry is named, washed, ironed and returned to you without anything going missing. I have a pretty good track record here! We keep the community sparking clean and take a lot of pride in our work. The residents enjoy seeing us each day when we pop into their rooms to make sure everything is as it should be. It's an absolute pleasure to work here.
Job Title: Maintenance Operative
Joined: 2011
I started in Care over 13 years ago coming from a finance background, so it was quite different, but something I felt I’d like to do after helping care for family. I started as a Carer on Reminiscence which I really enjoyed and later went on to driving their minibus and taking them out on little adventures. Last year, after driving for many years and in different communities, I decided to settle down and just stay at Bagshot, helping with Maintenance a couple of days a week. In November I handed over the reins as Minibus Driver to my colleague, Cherrie, (I knew the residents would be in safe hands) and became a full-time Maintenance Operative. You will now find me walking down the corridors with paint on my shoes and sawdust on my trousers. I enjoy my new role very much, ensuring the residents’ have nice rooms to live in and everything is working as it should be. I’m very much looking forward to the Summer where hopefully we can get the residents involved in some DIY, if they want to of course.
Outside of work, I love walking driving, and exploring new places.
Job Title: Business Office Co-ordinator
Joined: 2020
I was delighted to join at the beginning of March 2020 as Business Office Coordinator for Payroll, HR administration, Recruitment, Accounts receivable and payable, residents invoices control, information monitoring and systems etc. I have completed my postgraduate Diploma in CIM and have been working in the healthcare sector for nearly six years now. I am passionate about caring for people and what we do to improve people's lives. I'm so excited to be part of this family and looking forward to working closely with my colleagues and residents.
Job Title: Dementia Care Manager
Joined: 2021
It is such a great honour to be working at Bagshot Gardens.
Having joined the team in 2021, I must say it has been one of the best decisions! My career in care started as a care assistant, then worked my way through to become a deputy manager in one of the residential homes in Hampshire before joining. I like to believe that my commitment and passion for delivering quality care to the residents is one of the many highlights here at Bagshot.
Job Title: Client Liaison Manager
Joined: 2019
I have worked for Avery for the past 5 1/2 years.
My role as the Client Liaison Manager at Bagshot Gardens is the most fulfilling and rewarding position I have held.
I mostly enjoy the wide variety of people that I meet, the support I can offer and the relationships that I build with them.
Bagshot Gardens is a beautiful purpose-built home with a welcoming atmosphere, a caring team and superb facilities. I look forward to welcoming you very soon.