Review from Lyn T (Sister-in-law of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience

Very comfortable environment - warm, welcoming, efficient and modern. Facilities are excellent. Nursing care and ancillary service are first-class. Always something going on as well. Visitors are made very welcome - staff are excellent and always very approachable - keep us well informed by phone and

email.

Reply from Dean Trodd, Reviews Team at Bagshot Gardens Care Home - Avery Collection

Here at Signature at Bagshot, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from Michael T (Brother of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience

The family are weekly visitors, and all at the home offer consistent hospitality of a high degree. A lovely welcome. The level of medical care is, likewise, consistently good over the wide range of needs. Residents' encouragement to take part in events to the level they wish to partake. A good home.

Reply from Dean Trodd, Reviews Team at Bagshot Gardens Care Home - Avery Collection

Here at Signature at Bagshot, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from Michael S (Husband of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience

From my first visit to Signature at Bagshot Care Home, I felt confident that my wife, who suffers from dementia, would be safe and well looked after. She has now been there a year and after taking a little while to settle in, is happy, relaxed and safe. All the staff are very professional and nothing

is too much trouble. The food is excellent and there are always plenty of activities taking place with my wife particularly enjoying the bus trips. I would certainly recommend Signature for your loved ones.

Reply from Dean Trodd, Reviews Team at Bagshot Gardens Care Home - Avery Collection

The team here at Signature at Bagshot would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from Anna R (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at Signature at Bagshot Care Home since December 2021 and she has intense nursing needs.
The staff and managers are all attentive and caring towards my mother and are always willing to listen to any issues or concerns that arise and deal with them swiftly and as best

they can. My mother was in two care homes prior to this one and I am definitely happiest with her being here.
I have the most contact with the nurses and carers who are always willing to talk with me about any concerns I have and support my mother with anything she requires, also I have regular contact with the general manager who makes herself readily available and is very caring and efficient.
It is very hard to have a parent in a care home but I feel that my mother is supported well here at Signature.
Bruno the care home cat is a wonderful addition who spreads his love everywhere.

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Review from Michael C (Husband of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

This is an excellent establishment. The quality of personal care and medical care goes well beyond what might reasonably be expected. From day-to-day carers to senior management the stand-out features are compassion, an unwavering commitment to help and accessibility at all times for relatives and friends.

For fourteen months they cared for my wife through a very difficult illness. I am resolved that, should the need arise I too will be cared for by Signature Bagshot Care Home.

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Review from R P (Son of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience

Mum became a resident at Signature Bagshot in November 2022 after a spell in hospital resulted in her requiring 24/7 nursing care. One visit was sufficient for me to realise that I had found the right place for her progressing needs. Nothing was too difficult for the team. They answered all my questions

before residency, and they continue to do so, with confidence gleaned from years of collective experience. Mum has settled in and made new friends and enjoys the many activities on offer. The nursing team have been so attentive to Mum's medical needs, and similarly, the care assistants appear to treat Mum as if she is the only resident there! All the staff, from management to maintenance, are well-drilled in putting the residents and their 'demanding' families first. I find myself with more quality time to spend with Mum as I am not worrying about prescriptions and GP appointments and whether she is having enough to eat and drink. Signature is definitely the right place for Mum.

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Review from Sarah W (Daughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience

From the moment I walked in the door of Signature at Bagshot, I felt welcomed and confident that this was a safe, happy, caring and well-run home. My mum has been looked after to the highest standards, having been discharged from the hospital into palliative 24/7 care. Everyone who I have met, who works

there, has been professional and treated all residents with dignity, patience and care. Mum's needs have been continually assessed and catered for to ensure she is comfortable and happy. Everyone knew Mum by name almost immediately. I would not hesitate to recommend this home and thank them for their continued support.

Reply from Signature at Bagshot, Customer Team at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your mum's experience at Bagshot. Our care teams are central to everything we do in our home, and your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words; these will be shared with the rest of the team.

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Review from Lynn W (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience

My father was at Signature Bagshot for just over two years, and the care and love he got from every member of staff was amazing. Also, the support I got from everyone during the time of his death was incredible.
I literally cannot express the enormity of the love the staff have for all the residents;

it's not a job to these people, it's their extended family. They make the place feel like a huge hug from the moment you and your loved one join their community.

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Review from Nigel F (Son of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience

My mother lived over six years in this home and after a couple of years of adaptability/acceptance, came to realise it was the best place for her to be. The home is modern and purpose-built and staffed with caring people, some of whom had been there longer than my mother. She enjoyed the food and the

flexibility of choice in the menu and in location. The management was helpful and competent in overcoming what must continue to be big staffing pressure post-Covid, which was handled with great skill. I can fully recommend Signature at Bagshot, despite it being relatively expensive.

Reply from Signature at Bagshot, Customer Team at Bagshot Gardens Care Home - Avery Collection

The team here at Signature at Bagshot would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
We are so glad to hear about your positive experience, and we're glad to hear your mother is happy too.

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Review from P G (Niece of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience

My 84-year-old aunt came to live with us almost 3-years ago now and has stayed at Signature Bagshot many times for respite care. She has never stayed in care before, and so this is something we were both apprehensive of, not knowing how she would adapt and cope. But the surroundings are beautiful, and

the staff are lovely and attentive. They really made her feel welcome. The home itself is very comfortable and homely, and my aunt has befriended many of the residents who live there. She now looks forward to regular respite care, which allows us both a break and time to relax. They have so many activities each day that it really gives her something to look forward to. I never have to worry when she attends, as I know she's well looked after and enjoying the food and company of the residents her age. I would definitely recommend Signature to anyone looking for care for an elderly relative.

Reply from Signature at Bagshot, Customer Team at Bagshot Gardens Care Home - Avery Collection

We are so glad to hear about your Mums positive experience of Bagshot and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from Lesley S (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

My lovely mum came to stay for respite after my dad sadly passed in April. She has dementia so couldn't live on her own, but I felt so guilty for putting her in 'care', so I agreed to a month or two of respite to see how she did. Honestly, everyone at Signature at Bagshot has been amazing. I can't name

everyone, but every single person has been brilliant. My mum looks ten years younger, which isn't bad as she's 96! She gets involved in things and has settled in really well (she still says she's going 'home' but then says she'd be happy staying, so I tell her she can, and she's delighted!). She has now moved to a permanent resident in 'reminiscence', and I love seeing her pop up on the Facebook pages playing bingo, gardening, singing and all sorts. As you can imagine, it's not cheap, but it is so worth it. I'm looking forward to the Jubilee Garden Party on the 1st of June!

Reply from Signature at Bagshot, Customer Team at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to review Signature at Bagshot. Your feedback is important to us, as is the care and well-being of all of our residents. We are delighted to have your mother stay with us and to know that she's enjoying herself.

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Review from K W (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience

This was Mum's first experience of respite care since moving in to live with me and my family, so obviously, I was a little nervous, however, what a fabulous experience she had.
All staff were friendly and extremely pleasant. I knew I had made the right choice after my initial visit. Two members of

staff were warm and welcoming, along with the reception staff and carers.
I was kept informed about Mum's stay via email, which was extremely helpful.
They are a great team and encouraged Mum to go on outings and enjoy the many activities that they offer.
Such a beautiful environment on offer on all floors of the accommodation within the community.
Cannot thank everybody enough and would definitely recommend it to anyone thinking about respite care for their loved one.

Reply from Reputation Team at Bagshot Gardens Care Home - Avery Collection

Here at Signature at Bagshot, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from Gerry N (Nephew of Resident) published on 8 May 2022
Submitted via Website • Report

Overall Experience

My aunt moved into Signature at Bagshot when managing by herself at home became difficult. The staff are all very professional and friendly. They made every effort to welcome my aunt into the community and made her stay very comfortable. Eventually, my aunt required nursing care and again the staff

were very attentive and also kept us informed of her progress. The facilities at Bagshot are excellent, as are the organised activities.

Reply from Reputation Team, Reputation Team at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Bagshot. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families lives.

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Review from Pauline R (Daughter of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience

Dad has lived at Signature of Bagshot for five years and is very settled and comfortable there. The staff do a terrific job caring and supporting him, allowing him to remain as independent as possible and also treating him with dignity. Management and staff respond quickly to any questions and take

great pride in all that they do. We are so pleased we chose Signature of Bagshot and would certainly recommend it.

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Review from Allison W (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience

Staff, carers, management and all other members of staff are always so helpful and caring. Excellent home with great facilities.

Reply from Anna Chioariu, General Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bagshot, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from David E (Son-in-law of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience

My father-in-law has now been a resident at the Sunrise Care home in Bagshot, Surrey for the past 8 months; our best decision. Sadly, his life during this period has been tumultuous – firstly, his wife sadly passed away and secondly, his own health has deteriorated.

With his health deteriorating,

it is with a huge thanks to the entire team at Sunrise that he wishes to continue with life. My father-in-law suffers from deep depression and often wishes to be with his wife, but the nursing team understand his challenging behaviour and respond perfectly to his needs.

The management team are outstanding, particularly the general manager and deputy manager, both of whom I have regular contact and communication. I have always believed that excellent communication and prompt response is the key to success; something that I believe at which Sunrise management excels.

A huge thank you to the entire management and staff at Sunrise Bagshot; we would highly recommend them.

Reply from Anna Chioariu, General Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bagshot, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Karen T (Respite Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience

I had a stay in Sunrise recently for some respite care and want to say what a wonderful experience it was. Without exception, the staff were dedicated, friendly and extremely thoughtful and kind, in fact, nothing was too much trouble for them. At the end of my stay, I felt a hundred times better and

was able to return to my normal life. I would not hesitate to return for further respite care if my circumstances were to recur. Thank you, Sunrise.

Reply from Anna Chioariu, General Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Bagshot. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.

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Review from Bruce F (Son of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience

Where to start?
My mum was in Sunrise for years. Initially, she was unlikely to live for more than a couple of months. Their care, attention, and love brought her around and made her life worthwhile.
The staff cared. It was obvious for all to see. It wasn't a job for them, more a vocation.
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praise for the ladies who managed to find the time to attend the funeral. However, I could name each and every one of the staff who helped care for my mum. I won't because I'd miss one out and regret it!
The home isn't inexpensive but does represent full value for money.

Reply from Anna Chioariu, General Manager at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time. The team here are so grateful that your mum had such a positive experience of the home, and this extended to family members and friends.

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Review from Rebecca W (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience

We cannot recommend Sunrise. Our parents lived there for two and a half years. We had to employ an outside care agency as an additional expense to enable our Mum to remain active and when Sunrise insisted upon "one to one" care within the home on several occasions we were charged at an eye-watering

rate! We had many concerns over the care of both parents and had several meetings with the Management there and were not satisfied with the outcome. It is not appropriate to list all the issues we had, suffice to say that having moved our Mum to a new home, the difference in attitude and understanding there has been remarkable.

Reply from Anna Chioariu, General Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to talk to us about your experience at Sunrise of Bagshot. We are very sorry that you felt unsupported by the management during your parents’ stay here. As discussed, it is unfortunate that we couldn’t support your mother’s needs at Sunrise of Bagshot. In response to your review about poor care provided to your parents, management have considered your concerns and are proceeding to be extremely vigilant in the delivery of care our team provides.

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Review from Avril S (Power of Attorney of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience

The person whom I had Power Of Attorney for the funeral was today. One of the staff read the Eulogy on my behalf as I live in Spain and obviously could not attend. Throughout my friends stay at Sunrise, she was treated with the utmost respect, although unfortunately, sometimes a somewhat difficult resident

as she had Dementia. During this past year of lockdown, the staff have been consistently vigilant on keeping within the strict guidelines that have been imposed on them and managed to keep the residents extremely safe whilst still entertaining them as best they could. I would always get an email updating me of any event that I should know about with regards to her well-being.
All in all, I would have no hesitation in recommending Sunrise to anybody. The staff go well beyond their job description at all times.

Reply from Anna Chioariu, General Manager at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time. The team here are so grateful that your friend had such a positive experience of the home, and this extended to family members and friends.

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