Review from Amanda T (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience

My father, who has Alzheimer’s, had to go to the hospital for surgery, we have been increasingly concerned about his deteriorating condition. Due to Covid, he hadn’t really been seen by any experts or assessors. The discharge team, thankfully, said he could not return home and were going to find him

a place “anywhere in the county” for up to 6-weeks so he could be assessed. He was so disoriented we didn’t want him to go somewhere and then be moved again. Luckily, my brother who lives near had looked at Sunrise prior to Covid, and we decided it made sense for Dad to go there. The staff at Sunrise could not have been more helpful. They have been professional yet friendly, informative, answered my many questions and reassured me as it’s been a sudden and very difficult thing to orchestrate, especially due to the current restrictions. Nothing has been too much trouble. It’s been tremendous to know he is safe and cared for properly. Thank you, Sunrise - first class

Reply from Anna Chioariu, General Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bagshot, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Geoff B (Husband of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience

My wife is now in her 4th year in reminiscence at Sunrise Bagshot. The last 12-months have been particularly difficult for her as her Alzheimer's illness progresses. Covid restrictions have made life especially difficult for her. But the Sunrise team have risen to the challenge, and through hard work

and good management have remained ahead of the Covid curve. They communicate well and have worked really hard to allow safe visiting whenever possible. Despite all the sadness, it is immensely reassuring to know that my wife is in such good and caring hands. Thank you, to the manager and your Sunrise team.

Reply from Anna Chioariu, General Manager at Bagshot Gardens Care Home - Avery Collection

Here at Sunrise of Bagshot, we believe communication with family members and friends is very important. This enables us to provide understanding and confidence to relatives of our high-quality care whilst also giving us the opportunity to improve our service. Thank you for taking the time to share your kind words.

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Review from Irene R (Wife of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience

My husband spent 1 1/2 years in Sunrise but sadly passed away recently. Up to his last moment, he was given the most compassionate care. He was treated with great dignity, and the staff was always ready to share a joke and good conversation with him.
As a very frequent visitor, I found the carers

and management very polite and helpful. I have no hesitation to recommend Sunrise of Bagshot to everyone. There are a great family atmosphere and accommodation, food and activities are excellent.

Reply from Anna Chioariu, General Manager at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time. The team here are so grateful that your husband had such a positive experience of the home, and this extended to family members and friends.

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Review from Nicola P (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience

100% satisfaction with all the carers who are friendly and helpful. The nurse is fantastic. The director of community relations is fabulous - she is a great asset to Sunrise.
The deputy manager is both fantastic and fabulous! Another great asset to Sunrise.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bagshot and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Margaret (Friend of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience

My friend has been helped to settle in with brilliant help from all the staff and she is now very happy with life in Sunrise. It has brought her back to the person she used to be. She was unsure when she went in whether she would stay, but soon changed her mind and now considers it to be her home.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Sunrise of Bagshot appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your friend has settled in well.

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Review from Michael H (Nephew of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience

Sunrise has been an absolute Godsend for my Aunt. I am her PoA and was watching her sink into a deep depression when living in her own bungalow, with family not close enough to give her the attention she needed. Having known Sunrise from someone we know having been a resident on the dementia floor,

we knew it was what she should be spending her small fortune on. She was reluctant at first but after meeting 2 of your staff she went in for the two-week respite. Once in, she began to climb out of this deep depression faster than anyone could imagine possible. Within the week she wanted to stay and now she has her own furniture and valuables with her she is a new woman! We commend Sunrise for anyone who can afford it. She is joining in activities, getting to know everyone and loves the staff. Sadly we will not be able to afford it but otherwise, I would definitely look for my wife and I to join. Our thanks for making our lives so much easier and for giving her the will to live.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Sunrise of Bagshot appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your aunt has settled in well.

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Review from Carol B (Daughter-in-law of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience

My mother-in-law has been staying at Sunrise since February 2020 and I have nothing but praise for the work the team do here. Their management of the pandemic has been professional and well communicated. I can’t fault them at all.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Here at Sunrise of Bagshot we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Tracy M (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience

My mum has been in Sunrise for four years, initially in assisted living then for the last two years in reminiscence. She has always been happy at Sunrise. Now she has dementia it is more important than ever that I can be confident that she is well looked after as she can no longer tell me. I am grateful

to the staff who are caring and patient and never give me cause to worry about the care she receives.

Reply from Raina Jordan, General Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bagshot and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Fiona (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience

My mum is very comfortable at Sunrise Bagshot, she is very well cared for, has a lovely room and is in beautiful surroundings. She visited a few times before she became part of the community with a friend and they were both very impressed. Before lockdown she really enjoyed the minibus outings, visits

from entertainers and pet therapy. She enjoyed singing along and doing a bit of gardening. The carers in Reminiscence and some of the other staff that visit to talk to residents are exceptional: calm, patient and very kind. The lockdown, although residents kept very safe, has certainly taken its toll, and I'm sure they will really appreciate the return of visits, entertainment and activities. As a minor niggle, I would appreciate more information about how my mum is doing (especially when you aren't able to visit). Although whenever I have emailed, I get a very quick response. We did appreciate the general weekly newsletters during this time though.

Reply from Raina Jordan, General Manager at Bagshot Gardens Care Home - Avery Collection

Our activities team here at Sunrise of Bagshot have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from J C (Granddaughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience

My Granddad has been in Bagshot for almost a year and it's been hard not to be able to see him as often as I used to.
The staff have been amazing at keeping in contact. I've managed to speak on him on the tablet, we get weekly newsletters which let us know all of the up to date information and what

has been happening within the home and we tried to give him a mobile but it was easier to talk on the phone and the tablet. It's great to see they are still doing activities even if we can't go in and share it with him.
I can't wait to take my children in again soon to see him. Thank you for keeping my Granddad safe.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Our activities team here at Sunrise of Bagshot have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Milica G (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience

Sunrise of Bagshot are doing a tremendous job - both before COVID, and now during these especially difficult times. They know and care for their residents on a 1-2-1 basis, and by using only Sunrise team members, residents get continuity of care and familiarity with those around them. The staff are

always friendly and welcoming to visitors and residents alike, and I have full confidence in the safety and well being of my Mum. Thank you to all the team there, we really appreciate what you are doing.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

The team here at Sunrise of Bagshot would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from Catherine D (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience

My mother has taken a while to get accustomed to living in Sunrise, but we have found that all the staff, in particular the care management team, have taken the trouble to get to know my mother and to find out to what she is likely to make a positive response. She has had a spell of not good health

and every care has been taken to make her comfortable and to keep the family up to date. The home is well run, kept very clean and tidy, and it is so nice to be welcomed on each visit.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Sunrise of Bagshot appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother has settled in well.

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Review from Geoff B (Husband of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

My wife was diagnosed with Alzheimer’s In 2009 and we selected Sunrise of Bagshot for her ongoing care in December 2017. It has been a good decision and her care since that date has been exceptional. More recently Sunrise’s management of COVID-19, at both local and national level, has been exemplary.

In stark contrast to what we have heard on the news every day about the crisis in care homes, Sunrise through good management and forward planning has always been in control. I understand for instance that they have had no PPE issues. But they have also had to work hard to achieve this success and I am sure there have been many challenging moments. My family and I are forever grateful. Thank you Sunrise.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Here at Sunrise of Bagshot, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from Ian M (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

My father had to move into the home on the loss of my mother and it was only a few months later that Covid kicked in and my father was isolated from us all. He has been happy in the home and been looked after, and enjoys the chats with staff and other residents. I feel reassured that he is looked

after medically and as a person in the home and during these more difficult times has been kept safe. Thank you.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your father has settled in so well to Sunrise of Bagshot. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.

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Review from John C (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

My Mum and Dad were both residents of Sunrise and I am very satisfied with the level of care they received, the accommodation was first rate and serviced to a high standard. When visiting I witnessed the care and attention given whenever a member of staff had to provide help or care to Mum or Dad.

The staff in the restaurant were also very attentive to my parents. When using the bistro with Mum and Dad I also saw similar care and attention provided to other residents. I would like to thank all the staff at Sunrise including the ones who would not have had personal contact with Mum and Dad, kitchen staff etc. Thank you Sunrise.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time. The team here are so grateful that your parents had such a positive experience of the home and this extended to family members and friends.

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Review from B T (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience

First-class standard of care from the moment we approached Sunrise for our Dad, to the day he passed away. Their compassion and care was second to none, they treated our Dad as if he was their Dad. We cannot fault them in any way. I can only highly recommend. Excellent accommodation, beautiful setting

in gardens, they even got Dad out of bed and to the dining room, which was fantastic. Wonderful place.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Anne L (Friend of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience

Very pleasant, lovely staff and very impressed with how my friend is looking.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Here at Sunrise of Bagshot we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Barbara J (Daughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience

I can highly recommend Sunrise. The moment I walked in I knew mum would feel at home there, with its pleasant comfortable surroundings and welcoming staff. Finding the right care home is such a big decision but I was immediately put at ease and my many queries answered.
Mum now requires 24/7 day and

night care. Once it was agreed that all her needs could be met, the transition from hospital to Sunrise was smoothly organised by the home. That in itself was a welcome help at such a difficult time.
All the staff have done their best to settle mum In. It's also reassuring to know that there is always a nurse on duty and a doctor who visits regularly. She has an excellent care plan in place with regular reviews and liaison with me.
There is a real sense of family at Sunrise. Mum recently celebrated her 100th birthday and the staff
made it a memorable occasion with a lovely cake, flowers and music!
Without exception, I've found the staff to be very caring and helpful at all times.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Sunrise of Bagshot appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother has settled in well.

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Review from Daniel B (Nephew of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience

The care provided by the staff at Sunrise Bagshot was excellent! I cannot thank them all enough. From the regular frequency of check-ups and personal one to ones with my aunt to the gentle persuasion and encouragement to take part in activities and trips. The staff at Sunrise did the utmost to care

and be part of my aunt's life to the very end. To be discharged from hospital back to Sunrise was a blessing for my aunt as she was then surrounded by staff who cared and looked after her in her final days. It was a huge weight off my mind being able to rely on my aunt being in the care of staff whose friendliness and supremely pleasant attitudes, sometimes under a lot of pressure, was constant.
Sense of security and access was without fault, it being very easy to visit and staff always welcoming.
If there was anything I could find fault with, it was the complex billing system which I would recommend has a complete overhaul - of the seven invoices I received I had to query four of them.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Carol T (Daughter of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience

My father was never an easy man to please, but Sunrise went out of their way to maintain his independence, caring for him, but only when he needed it, and giving him so much time and patience. He never wanted to admit that he was growing old or unable to do things. As, one by one, the tools for that

independence were lost the staff at Sunrise bore the brunt of his frustrations with the patience of saints. We cannot thank them enough.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

The team here at Sunrise of Bagshot would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference to your father’s life.

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