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Bagshot Gardens Care Home - Avery Collection has a Review Score of 9.9 (9.888) out of 10, based on 22 reviews in the last 2 years. Over all time Bagshot Gardens Care Home - Avery Collection has 92 reviews.
Review from B L (Friend of Resident) published on 26 September 2019
Submitted via Postal Card •
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Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Sister of Resident) published on 24 September 2019
Submitted via Postal Card •
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Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C B (Friend of Resident) published on 19 September 2019
Submitted via Postal Card •
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Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn H (Daughter-in-law of Resident) published on 16 September 2019
Submitted via Website •
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Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D H (Daughter of Resident) published on 18 December 2018
Submitted via Postal Card •
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Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card •
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Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann H (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card •
Report
Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K S (Niece of Resident) published on 19 April 2018
Submitted via Postal Card •
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Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Resident) published on 29 March 2018
Submitted via Postal Card •
Report
Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Daughter of Resident) published on 12 March 2018
Submitted via Postal Card •
Report
Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kerrie H (Granddaughter of Resident) published on 29 January 2018
Submitted via Postal Card •
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Reply from Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann P (Sister of Resident) published on 29 January 2018
Submitted via Postal Card •
Report
Reply from Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Betty R (Resident) published on 12 January 2018
Submitted via Postal Card •
Report
Reply from Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Frances C (Niece of Resident) published on 12 December 2017
Submitted via Postal Card •
Report
Reply from Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John S (Husband of Resident) published on 29 November 2017
Submitted via Postal Card •
Report
Reply from Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David P (Resident) published on 25 October 2017
Submitted via Postal Card •
Report
Reply from UK Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Bagshot Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fiona M (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card •
Report
Reply from UK Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Daughter-in-law of Resident) published on 25 October 2017
Submitted via Postal Card •
Report
Reply from UK Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan L (Resident) published on 25 October 2017
Submitted via Postal Card •
Report
Reply from UK Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian P (Son of Resident) published on 4 October 2017
Submitted via Postal Card •
Report
Reply from Lewis Sluman, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Bagshot Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.888) out of 10 for Bagshot Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.888 for Bagshot Gardens Care Home - Avery Collection is calculated as follows: ( (233 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 260 Ratings = 4.888
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bagshot Gardens Care Home - Avery Collection is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Aug 2022
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Job Title: Dining Services Co-ordinator
Joined: 2011
My name is Tiina. Yes, spelt with two I's, I am Finnish. I moved to England in May 2002 to continue my management placement in catering. I loved it so much I decided to stay. I joined in 2011, the same as Tracey, since the day it opened. I look after all resident's dietary needs, their nutrition their hydration, their intolerances, their allergies, and most importantly their likes and dislikes. Not everyone is a fan of everything and it's important to me that everyone gets something they like. I especially enjoy making special cakes for birthdays and anniversaries. Did you know I have made over 10 100th birthday cakes! Food is such an important part of good living and I am so passionate about making sure the residents enjoy their meals. Feel free to ask me anything when you visit. I am always happy to help.
Job Title: Head of Housekeeping
Joined: 2011
I am the head of housekeeping and have worked here since the day it opened back in 2011. Me and my team make sure your laundry is named, washed, ironed and returned to you without anything going missing. I have a pretty good track record here! We keep the community sparking clean and take a lot of pride in our work. The residents enjoy seeing us each day when we pop into their rooms to make sure everything is as it should be. It's an absolute pleasure to work here.
Job Title: Maintenance Operative
Joined: 2011
I started in Care over 13 years ago coming from a finance background, so it was quite different, but something I felt I’d like to do after helping care for family. I started as a Carer on Reminiscence which I really enjoyed and later went on to driving their minibus and taking them out on little adventures. Last year, after driving for many years and in different communities, I decided to settle down and just stay at Bagshot, helping with Maintenance a couple of days a week. In November I handed over the reins as Minibus Driver to my colleague, Cherrie, (I knew the residents would be in safe hands) and became a full-time Maintenance Operative. You will now find me walking down the corridors with paint on my shoes and sawdust on my trousers. I enjoy my new role very much, ensuring the residents’ have nice rooms to live in and everything is working as it should be. I’m very much looking forward to the Summer where hopefully we can get the residents involved in some DIY, if they want to of course.
Outside of work, I love walking driving, and exploring new places.
Job Title: Business Office Co-ordinator
Joined: 2020
I was delighted to join at the beginning of March 2020 as Business Office Coordinator for Payroll, HR administration, Recruitment, Accounts receivable and payable, residents invoices control, information monitoring and systems etc. I have completed my postgraduate Diploma in CIM and have been working in the healthcare sector for nearly six years now. I am passionate about caring for people and what we do to improve people's lives. I'm so excited to be part of this family and looking forward to working closely with my colleagues and residents.
Job Title: Dementia Care Manager
Joined: 2021
It is such a great honour to be working at Bagshot Gardens.
Having joined the team in 2021, I must say it has been one of the best decisions! My career in care started as a care assistant, then worked my way through to become a deputy manager in one of the residential homes in Hampshire before joining. I like to believe that my commitment and passion for delivering quality care to the residents is one of the many highlights here at Bagshot.
Job Title: Client Liaison Manager
Joined: 2019
I have worked for Avery for the past 5 1/2 years.
My role as the Client Liaison Manager at Bagshot Gardens is the most fulfilling and rewarding position I have held.
I mostly enjoy the wide variety of people that I meet, the support I can offer and the relationships that I build with them.
Bagshot Gardens is a beautiful purpose-built home with a welcoming atmosphere, a caring team and superb facilities. I look forward to welcoming you very soon.