Bagshot Gardens Care Home - Avery Collection

14-16 London Road, Bagshot GU19 5HN
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9.9 92 Reviews
  • Bagshot Gardens Care Home - Avery Collection, Bagshot
Experience tranquillity and rejuvenation at Bagshot Gardens with their superior on-site facilities and comprehensive care services. Covering residential care, nursing care, dementia care, and welcoming respite care breaks, Bagshot Gardens Care Home also extends a warm welcome to couples or companions desiring to continue their care journey together.

Discover a variety of room types within Bagshot Gardens, each offering luxurious surroundings enhanced by residents' personal belongings. Choose from studio suites, 1-bed suites, 2-bed suites, large suites, and companion suites tailored to couples requiring care home support. Enjoy beautiful décor, en-suite bathrooms, kitchenettes, and built-in wardrobes.

Some large accommodations even feature spacious living and dining areas. Bagshot Gardens Care Home provides ample choices for your comfort, with many rooms offering balcony and patio access – a delight for sun enthusiasts and green-thumbed residents who bring the home to life with their plants. The home provides various amenities for its residents such as a cinema room, hair salon, café, library, and a minibus, among others.

At Bagshot Care Home, you'll encounter unparalleled companionship and an exceptionally high standard of care. If you're considering a Surrey-based care home and wish to sample life at the home, a respite care stay offers an excellent opportunity. Witness residents engaging in various activities in the social lounges, and savour dining standards that are second to none.

Care Provided by Bagshot Gardens Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Samantha Bell (General Manager)
  • Admission Criteria
    • Assessment required prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (15)
    • Single Rooms with ensuite Wet Room (64)
    • Couples/Companion Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Number of floors: 3

Funding & Fees Guide for Bagshot Gardens Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,800
    • Self-Funded Residential Dementia Care £1,600 – £2,000
    • Self-Funded Nursing Care £1,550 – £2,200
    • Self-Funded Nursing Dementia Care £1,700 – £2,200
    • RESPITE Self-Funded Residential Care £1,450 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,800 – £2,000
    • RESPITE Self-Funded Nursing Care £1,700 – £2,000
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £2,400
  • Assessment is required prior to admission


  • (these prices are only a guideline, please contact Bagshot Gardens Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • No restrictions


  • Parking
  • On site


Bagshot Gardens Care Home - Avery Collection Reviews (92)

Total of 92, showing 61-80
9.9

Bagshot Gardens Care Home - Avery Collection has a Review Score of 9.9 (9.888) out of 10, based on 22 reviews in the last 2 years. Over all time Bagshot Gardens Care Home - Avery Collection has 92 reviews.

Overall Experience

  • 75
  • 15
  • 1
  • 1
  • 0

Date Published

92
5
10
22
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Overall Experience  Overall Experience 5.0 out of 5

From entering Sunrise, I felt a warm welcome from the staff. The reception is very grand and hotel-like. We sat in the stunning gardens and were offered drinks and biscuits. My friend had been struggling at home on her own and now seems settled there with excellent care. She has made a friend or two
and told me about the outings and fun things they make. I was very relieved to see her care needs are now being met above and beyond.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Overall Experience  Overall Experience 5.0 out of 5

I recently visited my sister and found the reception and ambience very pleasant and welcoming. She is very happy since living at Sunrise and I would highly recommend it to others.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Overall Experience  Overall Experience 5.0 out of 5

What a beautiful caring home.
I came to visit an old neighbour for her birthday. Everyone was so welcoming. The atmosphere was brilliant.
Food was delicious, I couldn't find fault.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law lives at Sunrise and has done for over 10 months. He has come on remarkably since he moved from home. He is known by all the staff, they know exactly what he likes. His world has grown so much from the downstairs rooms in his old house and it's so lovely to see him with his independence
again. It took us a long time to convince him it was the right step forward but he is glad he did.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Overall Experience  Overall Experience 4.0 out of 5

My mother had been a resident at Sunrise of Bagshot for four years until her death there in November aged 98. During the last six months, her health had declined and her care needs increased. Throughout this time and particularly in her last few weeks the staff looked after with great support, not only
to her but also to the whole family. It was a great help to know she was being cared for with loving kindness.

Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team


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Overall Experience  Overall Experience 4.0 out of 5

The last month of my mother's time at Sunrise required a lot of nursing care and compassion. The staff were brilliant, both with Mum and the friends and relatives. Before and even after Mum had passed away they made sure we were ok too.
Mum was at Sunrise 9 and a half very happy years.

Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team


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Overall Experience  Overall Experience 5.0 out of 5

During the final few days of her life, the staff displayed care and compassion to both Mum and myself. Throughout her years living at Sunrise of Bagshot, she was very happy and all the staff were good to her.

Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team


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Overall Experience  Overall Experience 4.0 out of 5

So far my experience has been positive, finding staff friendly and professional.
Staff engage with residents and the environment is pleasant.
My relatives received a warm welcome.

Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team


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Overall Experience  Overall Experience 4.0 out of 5

I have been living a month now here.
It is a lovely place, staff are friendly and they always help when I need.

Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sunrise now for almost 9 years and is a "founder member". I feel that they have looked after her a bit too well. 7 months ago, I was asked for the name of her funeral directors expecting the end to be not too long in the future and mum is still with us in body at least, she is
unable to do anything for herself and all her time is spent, mostly asleep.

Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.


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Overall Experience  Overall Experience 5.0 out of 5

My nan loves her time at Sunrise, her room is spacious. They clean it every day! Having her bed made is so important. My nan is not very social but the staff are so caring and visit her all the time.

Reply from Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.


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Overall Experience  Overall Experience 4.0 out of 5

My brother lived here for two and a half years. He always looked well turned out and definitely enjoyed meal times. As well as all the essentials of care being so well provided, all the staff added the all-important human touch that makes a situation so much better. Much kindness and cheerfulness was
given to all of us and we thank them wholeheartedly for the challenging work they do every day.

Reply from Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.


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Overall Experience  Overall Experience 5.0 out of 5

Fantastic Christmas fayre. Loved the mulled wine and jewellery stall.

Reply from Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.


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Overall Experience  Overall Experience 4.0 out of 5

My aunt had an overnight deterioration - after some years - suddenly, she was totally unable to cope. I called regularly for information as I was overseas and the staff from reception to management and nursing gave very excellent updates on what was happening to her and have kept me well informed. Since
I've returned, I would like my auntie to be clearer in her chair/clothes but the staff once alerted do this work. Auntie loves all the staff.

Reply from Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team


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Overall Experience  Overall Experience 5.0 out of 5

From our very first visit, through the acceptance procedure and now residence, we have been very impressed by the quality of the facility, the staff and the care. We are so lucky to have found Sunrise of Bagshot.

Reply from Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team


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Overall Experience  Overall Experience 4.0 out of 5

Have only been a resident for 3 months. Care, with a few hiccups had to be sorted, is good. Staff are very friendly but may need additional instructions. Meal service sometimes needs improvement.

Reply from UK Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Bagshot Team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sunrise for over two years and has found great solace from the caring staff.
I too have experienced nothing but kindness from all the staff and there is always a patient, fun and supportive atmosphere in the home.
My mother is very happy.

Reply from UK Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.


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Overall Experience  Overall Experience 4.0 out of 5

My mother in law has been residing in Sunrise for the past 10 years.
In that time she has participated in many of the activities and outings offered over the weeks.
The last two years she has had to have much more one to one care.
She is treated with respect and her dignity is ensured.
Overall I
am happy with the care she is receiving.
She has had some very happy times.

Reply from UK Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.


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Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending this care home. Staff do anything you require - overall standard is excellent.

Reply from UK Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.


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Overall Experience  Overall Experience 5.0 out of 5

Generally Sunrise has provided a great home for my Mum. The staff especially are so friendly and supportive. The activities are available. Mum doesn't join in but that's her decision.
The major area for improvement is coordination between staff, departments and family. We are sometimes frustrated at
how difficult it can be to organise medication, hearing tests, hygiene, putting her feet up. (We know Mum can be obstinate).

Reply from Lewis Sluman, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Bagshot Team


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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Bagshot Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for Bagshot Gardens Care Home - Avery Collection is calculated as follows: ( (233 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 260 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bagshot Gardens Care Home - Avery Collection is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Tiina

Tiina Tastula

Job Title: Dining Services Co-ordinator

Joined: 2011

My name is Tiina. Yes, spelt with two I's, I am Finnish. I moved to England in May 2002 to continue my management placement in catering. I loved it so much I decided to stay. I joined in 2011, the same as Tracey, since the day it opened. I look after all resident's dietary needs, their nutrition their hydration, their intolerances, their allergies, and most importantly their likes and dislikes. Not everyone is a fan of everything and it's important to me that everyone gets something they like. I especially enjoy making special cakes for birthdays and anniversaries. Did you know I have made over 10 100th birthday cakes! Food is such an important part of good living and I am so passionate about making sure the residents enjoy their meals. Feel free to ask me anything when you visit. I am always happy to help.


Tracey

Tracey Kirkland

Job Title: Head of Housekeeping

Joined: 2011

I am the head of housekeeping and have worked here since the day it opened back in 2011. Me and my team make sure your laundry is named, washed, ironed and returned to you without anything going missing. I have a pretty good track record here! We keep the community sparking clean and take a lot of pride in our work. The residents enjoy seeing us each day when we pop into their rooms to make sure everything is as it should be. It's an absolute pleasure to work here.


Alvin

Alvin Suker

Job Title: Maintenance Operative

Joined: 2011

I started in Care over 13 years ago coming from a finance background, so it was quite different, but something I felt I’d like to do after helping care for family. I started as a Carer on Reminiscence which I really enjoyed and later went on to driving their minibus and taking them out on little adventures. Last year, after driving for many years and in different communities, I decided to settle down and just stay at Bagshot, helping with Maintenance a couple of days a week. In November I handed over the reins as Minibus Driver to my colleague, Cherrie, (I knew the residents would be in safe hands) and became a full-time Maintenance Operative. You will now find me walking down the corridors with paint on my shoes and sawdust on my trousers. I enjoy my new role very much, ensuring the residents’ have nice rooms to live in and everything is working as it should be. I’m very much looking forward to the Summer where hopefully we can get the residents involved in some DIY, if they want to of course.


Outside of work, I love walking driving, and exploring new places.


Api

Api Ahilan

Job Title: Business Office Co-ordinator

Joined: 2020

I was delighted to join at the beginning of March 2020 as Business Office Coordinator for Payroll, HR administration, Recruitment, Accounts receivable and payable, residents invoices control, information monitoring and systems etc. I have completed my postgraduate Diploma in CIM and have been working in the healthcare sector for nearly six years now. I am passionate about caring for people and what we do to improve people's lives. I'm so excited to be part of this family and looking forward to working closely with my colleagues and residents.


Jay Jay

Jay Jay Chavez

Job Title: Dementia Care Manager

Joined: 2021

It is such a great honour to be working at Bagshot Gardens.


Having joined the team in 2021, I must say it has been one of the best decisions! My career in care started as a care assistant, then worked my way through to become a deputy manager in one of the residential homes in Hampshire before joining. I like to believe that my commitment and passion for delivering quality care to the residents is one of the many highlights here at Bagshot.


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Sue Ruff

Job Title: Client Liaison Manager

Joined: 2019

I have worked for Avery for the past 5 1/2 years.
My role as the Client Liaison Manager at Bagshot Gardens is the most fulfilling and rewarding position I have held.


I mostly enjoy the wide variety of people that I meet, the support I can offer and the relationships that I build with them.


Bagshot Gardens is a beautiful purpose-built home with a welcoming atmosphere, a caring team and superb facilities. I look forward to welcoming you very soon.