Bagshot Gardens Care Home - Avery Collection

14-16 London Road, Bagshot GU19 5HN
Submit a Review
9.9 92 Reviews
  • Bagshot Gardens Care Home - Avery Collection, Bagshot
Experience tranquillity and rejuvenation at Bagshot Gardens with their superior on-site facilities and comprehensive care services. Covering residential care, nursing care, dementia care, and welcoming respite care breaks, Bagshot Gardens Care Home also extends a warm welcome to couples or companions desiring to continue their care journey together.

Discover a variety of room types within Bagshot Gardens, each offering luxurious surroundings enhanced by residents' personal belongings. Choose from studio suites, 1-bed suites, 2-bed suites, large suites, and companion suites tailored to couples requiring care home support. Enjoy beautiful décor, en-suite bathrooms, kitchenettes, and built-in wardrobes.

Some large accommodations even feature spacious living and dining areas. Bagshot Gardens Care Home provides ample choices for your comfort, with many rooms offering balcony and patio access – a delight for sun enthusiasts and green-thumbed residents who bring the home to life with their plants. The home provides various amenities for its residents such as a cinema room, hair salon, café, library, and a minibus, among others.

At Bagshot Care Home, you'll encounter unparalleled companionship and an exceptionally high standard of care. If you're considering a Surrey-based care home and wish to sample life at the home, a respite care stay offers an excellent opportunity. Witness residents engaging in various activities in the social lounges, and savour dining standards that are second to none.

Show Bagshot Gardens Care Home - Avery Collection on the Map

Care Provided by Bagshot Gardens Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Samantha Bell (General Manager)
  • Admission Criteria
    • Assessment required prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (15)
    • Single Rooms with ensuite Wet Room (64)
    • Couples/Companion Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Number of floors: 3

Funding & Fees Guide for Bagshot Gardens Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,800
    • Self-Funded Residential Dementia Care £1,600 – £2,000
    • Self-Funded Nursing Care £1,550 – £2,200
    • Self-Funded Nursing Dementia Care £1,700 – £2,200
    • RESPITE Self-Funded Residential Care £1,450 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,800 – £2,000
    • RESPITE Self-Funded Nursing Care £1,700 – £2,000
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £2,400

  • Assessment is required prior to admission
  • (these prices are only a guideline, please contact Bagshot Gardens Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • On site


Bagshot Gardens Care Home - Avery Collection Reviews (92)

Total of 92, showing 81-92
9.9

Bagshot Gardens Care Home - Avery Collection has a Review Score of 9.9 (9.888) out of 10, based on 22 reviews in the last 2 years. Over all time Bagshot Gardens Care Home - Avery Collection has 92 reviews.

Overall Experience

  • 75
  • 15
  • 1
  • 1
  • 0

Date Published

92
5
10
22
70

Review from Debbie B (Daughter of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident until May 2017 when she sadly passed away. She loved her time at Sunrise and myself and family were very happy with her care and the amazing support we received when she was dying and afterwards.
Mums happiness at Sunrise as the reason I wanted to volunteer, playing bingo with
the residents some of whom were mums friends. I feel very much part of the Sunrise family.

Reply from Lewis Sluman, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Muriel R (Respite Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in Respite Care for 5 weeks and feel I was well looked after. Comfortable bed and excellent facilities. I enjoyed the few activities I attended and would not hesitate to return if the need arose.

Reply from Lewis Sluman, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future, if your requirements change.
The Sunrise of Bagshot Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison H (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant surroundings, more like a hotel that a care home. Excellent care.

Reply from UK Marketing, Marketing Assistant at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R G (Friend of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring/compassionate/supportive.
Thank you so much and very much appreciation to all staff.

Reply from UK Marketing, Marketing Assistant at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G P (Daughter of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home provides very good care - there is great attention to details, care of residents health and a pleasant, homely environment. There is a great emphasis on intellectual stimulation with at least 2 activities every day and frequent outings. Meals are good with a variety of ingredients. There are
times when the numbers of care staff on duty seem insufficient.

Reply from UK Marketing, Marketing Assistant at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew M (Nephew of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care our uncle and aunt received at Sunrise. Management and staff demonstrated exemplary care, patience and respect at all times, including when our uncle was not easy to deal with. We visited very frequently and never witnessed anything other than this high level of
behaviour towards any resident. Equally, they warmly welcomed and cared for us as relatives as much as the residents. We had free access to visit at any time of day or night. Our only negative experience in 6 months was a power cut as no backup power was available.
Sunrise is not cheap, but fees are made clear up front and billing is accurate to agreed rates, although invoices could be a bit clearer.
Facilities were always clean and the food is excellent. There was lots of flexibility towards special needs and requests. The atmosphere always appeared relaxed. One always had more of the impression of a hotel than a care home. The level and variety of activities provided is also excellent.

Reply from UK Marketing, Marketing Assistant at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth P (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived in Scotland all my life, with my husband who was a director of social work.
This is a delightful home, clean and well managed.
I am 97 years old and my husband and I ran a home in Glasgow for boys.
I have learned to appreciate the many things that are done for me now I am unable to carry
out the tasks myself.

Reply from UK Marketing, Marketing Assistant at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Resident) assisted by family/friend published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's still a bit new and we're getting used to the routines but we are settling. Sometimes we feel we have to wait a long time for carers but they are all very nice to us and look after us well.

Reply from UK Marketing, Marketing Assistant at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Agnes D (Resident) assisted by family/friend published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Bagshot is an extremely lovely care home. The home has a very attractive appearance, inside and out. The decor is lovely and kept spotlessly clean. No nasty smells as in some other care homes! The care is excellent, although at times there is a shortage of staff, especially at weekends. Overall
it is a lovely place to stay and the outings are organised every week (normally 3 per week). Lots of activities for the residents to do and the staff are very good at encouraging the residents to participate. Expensive but worth it!

Reply from UK Marketing, Marketing Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.


Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. It's a delight to see our residents taking part and enjoying our active activities programme!


The Sunrise of Bagshot Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter C (Son of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I want to pay tribute to the good quality of care my mother receives in this residential and nursing home. She has just celebrated her 100th birthday and Sunrise arranged a lovely party for her with an entertainer. My mother always receives courteous and kind treatment and reliable personal care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah S (Daughter of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say how impressed I have been with the staff on the Reminiscence floor at Sunrise of Bagshot since my father moved there in March of this year. They are all lovely, smiley and great with my dad and all the other residents. It is a difficult job to do but one that they all do very
well. The ladies on the reception desk are also lovely and very welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise N (Daughter of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I was very relieved when my mother moved home in March. Although it is a costly affair to move anyone from Sunrise of Bagshot it was worth it. Despite my mother being a resident at Sunrise for a number of years the change in management became more frequent, staff changes also increased with over the
period of her stay. Her room was dark and if there was any sun it bounced off the cars travelling along the busy road outside and could be so intense it worried me about my mother's tendency to have migraines. This was mentioned and never responded to. My mother had many falls. Whilst it is difficult to assess if there was sufficient help to aid my mother as you would normally expect in a home I have my doubts. Over the years as a family we have raised many concerns, too many hence the fact that my mother moved despite concerns about how unsettling she might find a move and a home was found further away which is less convenient but hopefully is a safer environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Bagshot Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for Bagshot Gardens Care Home - Avery Collection is calculated as follows: ( (233 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 260 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bagshot Gardens Care Home - Avery Collection is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Tiina

Tiina Tastula

Job Title: Dining Services Co-ordinator

Joined: 2011

My name is Tiina. Yes, spelt with two I's, I am Finnish. I moved to England in May 2002 to continue my management placement in catering. I loved it so much I decided to stay. I joined in 2011, the same as Tracey, since the day it opened. I look after all resident's dietary needs, their nutrition their hydration, their intolerances, their allergies, and most importantly their likes and dislikes. Not everyone is a fan of everything and it's important to me that everyone gets something they like. I especially enjoy making special cakes for birthdays and anniversaries. Did you know I have made over 10 100th birthday cakes! Food is such an important part of good living and I am so passionate about making sure the residents enjoy their meals. Feel free to ask me anything when you visit. I am always happy to help.


Tracey

Tracey Kirkland

Job Title: Head of Housekeeping

Joined: 2011

I am the head of housekeeping and have worked here since the day it opened back in 2011. Me and my team make sure your laundry is named, washed, ironed and returned to you without anything going missing. I have a pretty good track record here! We keep the community sparking clean and take a lot of pride in our work. The residents enjoy seeing us each day when we pop into their rooms to make sure everything is as it should be. It's an absolute pleasure to work here.


Alvin

Alvin Suker

Job Title: Maintenance Operative

Joined: 2011

I started in Care over 13 years ago coming from a finance background, so it was quite different, but something I felt I’d like to do after helping care for family. I started as a Carer on Reminiscence which I really enjoyed and later went on to driving their minibus and taking them out on little adventures. Last year, after driving for many years and in different communities, I decided to settle down and just stay at Bagshot, helping with Maintenance a couple of days a week. In November I handed over the reins as Minibus Driver to my colleague, Cherrie, (I knew the residents would be in safe hands) and became a full-time Maintenance Operative. You will now find me walking down the corridors with paint on my shoes and sawdust on my trousers. I enjoy my new role very much, ensuring the residents’ have nice rooms to live in and everything is working as it should be. I’m very much looking forward to the Summer where hopefully we can get the residents involved in some DIY, if they want to of course.


Outside of work, I love walking driving, and exploring new places.


Api

Api Ahilan

Job Title: Business Office Co-ordinator

Joined: 2020

I was delighted to join at the beginning of March 2020 as Business Office Coordinator for Payroll, HR administration, Recruitment, Accounts receivable and payable, residents invoices control, information monitoring and systems etc. I have completed my postgraduate Diploma in CIM and have been working in the healthcare sector for nearly six years now. I am passionate about caring for people and what we do to improve people's lives. I'm so excited to be part of this family and looking forward to working closely with my colleagues and residents.


Jay Jay

Jay Jay Chavez

Job Title: Dementia Care Manager

Joined: 2021

It is such a great honour to be working at Bagshot Gardens.


Having joined the team in 2021, I must say it has been one of the best decisions! My career in care started as a care assistant, then worked my way through to become a deputy manager in one of the residential homes in Hampshire before joining. I like to believe that my commitment and passion for delivering quality care to the residents is one of the many highlights here at Bagshot.


No image found

Sue Ruff

Job Title: Client Liaison Manager

Joined: 2019

I have worked for Avery for the past 5 1/2 years.
My role as the Client Liaison Manager at Bagshot Gardens is the most fulfilling and rewarding position I have held.


I mostly enjoy the wide variety of people that I meet, the support I can offer and the relationships that I build with them.


Bagshot Gardens is a beautiful purpose-built home with a welcoming atmosphere, a caring team and superb facilities. I look forward to welcoming you very soon.