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Signature at Weybridge has a Review Score of 9.9 (9.895) out of 10, based on 21 reviews in the last 2 years. Over all time Signature at Weybridge has 79 reviews.
Review from D S (Regular Volunteer) published on 23 March 2023
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Reply from Xenos Foster, Manager at Signature at Weybridge
Thank you for your kind words. We believe we have a fantastic team here at Signature at Weybridge, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Weybridge, we believe this creates a relaxed and friendly environment for our residents to call home. Kind regards.
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Review from Revd O (Regular Volunteer) published on 27 February 2023
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Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge
Thank you for your kind words. Your and your team's support of our community and residents is always hugely appreciated. We believe we have a fantastic community here at Signature at Weybridge, and your recognition of this is appreciated by all of us. You help us create a supportive and friendly environment for our residents to call home.
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Review from John D (Friend of Resident) published on 21 February 2023
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Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge
Thank you for taking the time to share your feedback on Signature at Weybridge. Your feedback is important to us, as is the care and well-being of all our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families' lives. Thank you for taking the time to share these comments.
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Review from L W (Resident) published on 2 February 2023
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Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge
Here at Signature at Weybridge, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your rating of our services with us. Kind regards.
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Review from B H (Respite Resident) published on 30 January 2023
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Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge
Here at Signature at Weybridge, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your rating of our services with us. Kind regards.
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Review from Kelly D (Daughter of Resident) published on 20 January 2023
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Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge
Thank you for your kind words. Your father has become a fixture within our community and always talks so highly of his experience with us. We believe we have a fantastic team here at Signature at Weybridge, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Weybridge, we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from M P (Wife of Resident) published on 27 July 2022
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Reply from Signature at Weybridge, Customer Team at Signature at Weybridge
Thank you for taking the time to share your feedback of Signature at Weybridge. Your feedback is important to us, as is the care and well-being of all our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families' lives. Thank you for taking the time to share these comments.
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Review from Paul C (Son of Resident) published on 27 July 2022
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Reply from Signature at Weybridge, Customer Team at Signature at Weybridge
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience at Weybridge during such a difficult time. The team here are so grateful that your mother had a positive experience at the home, which was extended to family members. She will truly be missed here in the community by all of the team and residents.
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Review from S S (Daughter of Resident) published on 5 July 2022
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Reply from Signature at Weybridge, Customer Team at Signature at Weybridge
We are so glad to hear about your positive experience with Signature and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
Your feedback is important to us, as is the care and well-being of all of our residents.
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Review from R S (Daughter of Resident) published on 4 July 2022
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Reply from Signature at Weybridge, Customer Team at Signature at Weybridge
Thank you for taking the time to share your mum's experience of Weybridge. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our resident's and their families' lives. We know our reminiscence and dementia care team take their time to make all residents feel welcomed.
Your feedback is important to us, as is the care and well-being of all of our residents.
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Review from Sandy F (Daughter of Resident) published on 24 June 2022
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Reply from Signature at Weybridge, Customer Team at Signature at Weybridge
We are so glad to hear about your mother's positive experience at Signature and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. We continue to take great pride in ensuring we deliver high-quality care to make a difference in our resident's and their families' lives.
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Review from Angela T (Daughter of Resident) published on 15 June 2021
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Reply from Liz McLauchlan, General Manager at Signature at Weybridge
Our care teams are central to everything we do in our home; your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words; these will be shared with the rest of the team here at Sunrise of Weybridge.
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Review from Frances R (Friend of Resident) published on 17 December 2020
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Reply from Liz McLauchlan, General Manager at Signature at Weybridge
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Weybridge – particularly at such a difficult time. The team here are so grateful that your friend had such a positive experience of the home and this extended to family members and friends.
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Review from S G (Daughter of Resident) published on 23 November 2020
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Reply from Liz McLauchlan, General Manager at Signature at Weybridge
Sunrise of Weybridge appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.
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Review from Ged A (Son of Resident) published on 23 November 2020
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Reply from Liz McLauchlan, General Manager at Signature at Weybridge
We believe our carers at Sunrise of Weybridge go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.
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Review from B H (Friend of Resident) published on 23 November 2020
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Reply from Liz McLauchlan, General Manager at Signature at Weybridge
Our activities team here at Sunrise of Weybridge have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.
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Review from Elisabeth C (Sister of Resident) published on 6 November 2020
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Reply from Liz McLauchlan, General Manager at Signature at Weybridge
Our activities team here at Sunrise of Weybridge have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.
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Review from M J (Resident) published on 6 November 2020
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Reply from Liz McLauchlan, General Manager at Signature at Weybridge
Here at Sunrise of Weybridge, we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
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Review from Louise S (Daughter of Resident) published on 6 November 2020
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Reply from Liz McLauchlan, General Manager at Signature at Weybridge
At Sunrise of Weybridge, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.
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Review from T F (Husband of Resident) published on 8 September 2020
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Reply from Liz McLauchlan, General Manager at Signature at Weybridge
Thank you for taking the time to share your experience of Sunrise of Weybridge. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comments.
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The Review Score of 9.9 (9.895) out of 10 for Signature at Weybridge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.940 for Signature at Weybridge is calculated as follows: ( (235 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 248 Ratings = 4.94
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.955 Points relating to the number of positive Reviews for Signature at Weybridge is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 21 Positive Reviews ÷ 22 = 0.955
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jul 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 04 Mar 2025
At Signature our homes have been designed to the highest standards and tailored to reflect the individuality of each home’s unique personality and local surroundings. Contact us to find out more.
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Job Title: General Manager
Joined: 2010
I’m so proud to be the leader of a successful team where everyone puts their heart and soul into everything they do in their day-to-day duties, making a real difference in the lives of the people we serve. We all share the common goal of putting our residents first and making their time with us the best it can be.
Job Title: Client Liaison Manager
Joined: 2020
I joined the company in 2020, having spent the five previous years locally in a different sector of care. I have strong connections within the community having lived here my entire life. My role for the company is a varied one, utilising all of my skills, but I have a passion for helping people. Signature is known as the best for quality of care and design, and in these areas as well as many others, they are always one step ahead of other care providers. I am delighted to be working for the best care provider in the country. Signature at Weybridge is a truly special home and has a unique atmosphere from the moment you come through our front doors.
Job Title: Client Liaison Manager
I am absolutely delighted to be a part of the Signature at Weybridge family. I have had the privilege to work in care over the years visiting people's homes so I am familiar with the care sector. My main background and passion over the years has been in Sales and Business Development. I am really excited to develop my role here as a Client Liaison Manager to really push the Signature brand locally. I have always found care to be hugely rewarding making a difference to people’s lives. Now I am looking forward to adding value and bringing all of my experience I have gained over my career history here to this fabulous care home and amazing team - exciting times ahead!
Job Title: Dementia Care Manager
Joined: 2008
I joined the Weybridge team in 2008 and I have many years of experience in the care sector. At Signature, I have worked as a Care Assistant, progressing to a Senior Care Assistant, before moving into the Wellness Department supporting our Dementia community. In July 2018, I was promoted to become the Dementia Care Manager. In this role, I am responsible for all care staff, and the wellbeing of our residents. I find that I am most effective in supporting my team to deliver exceptional person-centred care for our residents. I aim to provide peace of mind to loved ones of residents who trust us. I’m very lucky to be part of an incredible team that are dedicated to continuously going above and beyond for our residents, ensuring their happiness and wellbeing is consistently met.
Job Title: Residential Care Manager
Joined: 2022
I have over 16 years of experience working in the healthcare industry with different care homes in various positions from Care Assistant to Duty Manager. I have a real passion for person-centred care, providing the best care and environment for our residents as if they were my own family. Job satisfaction for me is interacting daily with my residents and seeing them happy. Without this, I would not have stayed in this industry for so long! As the Residential Care Manager at Signature at Weybridge, I feel very privileged to be able to bring my wealth of experience and hardworking ethic to such a prestigious, special residential care home.
Job Title: Business Office Coordinator
Joined: 2008
I have been with Signature now since 2008, having previously worked in hospitality for some years. I began as a Housekeeping Assistant and progressed to managing a team where I found administration and organisation was something I enjoyed. I took up my Administrative Manager post in 2022 and have so far enjoyed every moment of it. My aim is to provide a quality of service to the business, residents, their loved ones and my colleagues. I like to approach my colleagues and each and every resident with the same enthusiasm and warmth as I’d show to family and friends. When time allows, I enjoy to travel, sometimes to unusual places, either within the UK or further afield. I enjoy nature, walking, sewing and spending time with my loved ones.
Job Title: Wellbeing and Lifestyle Corodinator
Joined: 2018
For the majority of my working life, I worked in a corporate environment as a Customer Service Manager. In 2018, I had the opportunity to become a Wellbeing and Lifestyle Coordinator which was a huge transition but one I have never regretted. Having an absolute passion for the role, my focus every day is to make the residents happy albeit with music, crafts, exercise, minibus trips and sometimes just daily contact having a chat and a coffee. I believe activities are such an important part of daily living in our community. I have a great team and we are all committed to ensuring that every resident makes the most of each day. I am always open to new suggestions.