Signature at Weybridge

Ellesmere Road, Weybridge KT13 0HY
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9.9 79 Reviews
  • Signature at Weybridge, Weybridge
Signature at Weybridge is situated in the heart of the community and offers personalised luxury residential and dementia care. The home has 113 single and double spacious bedrooms over three floors, beautiful lounges, bistro and dining areas as well as a secluded landscaped garden. The home is conveniently located a short distance from local shops. With quick access to the A3, M3 and M25 to London and the south, their location makes it easy and suitable for loved ones to visit residents.

A passionate and dedicated team ensure that all residents’ individual needs and requirements are met whether that is arranging for your favourite meal to be created by the chef or arranging activities for you to enjoy. Signature encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Wellbeing and Lifestyle Team arrange exciting events, trips and on-site activities seven days a week, so there is always something to do. The care home features beautiful, wheelchair-friendly south-facing secluded landscaped grounds, designed for a gentle stroll or relaxing walks.

Care Provided by Signature at Weybridge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 110 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Liz Simpson (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (14)
    • Single Rooms with ensuite Wet Room (78)
    • Couples/Companion Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2025
    • Number of floors: 3

Funding & Fees Guide for Signature at Weybridge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Visitor and resident parking on-site


Total of 79, showing 21-40
9.9

Signature at Weybridge has a Review Score of 9.9 (9.895) out of 10, based on 21 reviews in the last 2 years. Over all time Signature at Weybridge has 79 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

I have been a volunteer at Signature at Weybridge for some time now and have loved every minute of it. From the moment you walk in through the front door, you are greeted by the very friendly concierge and immediately feel very welcome. The carers couldn't be more helpful. There are activities all day
and every day, and anyone who resides there is extremely fortunate.

Reply from Xenos Foster, Manager at Signature at Weybridge

Thank you for your kind words. We believe we have a fantastic team here at Signature at Weybridge, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Weybridge, we believe this creates a relaxed and friendly environment for our residents to call home. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

The care for the residents is excellent, and the staff show they care deeply and respectfully for all the residents, their families and each other. There are many valuable activities which include religious and non-religious events. Working with the team and caring for the spiritual and mental well-being
of the residents, their families and staff is a joy.

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Thank you for your kind words. Your and your team's support of our community and residents is always hugely appreciated. We believe we have a fantastic community here at Signature at Weybridge, and your recognition of this is appreciated by all of us. You help us create a supportive and friendly environment for our residents to call home.


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Overall Experience  Overall Experience 5.0 out of 5

I must say that I had never visited a care home before and I was quite shocked visiting my friend by how cosy it all was! I was expecting something more clinical in terms of look and feel. My friend was so happy, was almost too busy to see me and was truly the happiest I had seen her in months. The
staff seemed friendly and efficient, and we had the most wonderful meal. I think I would put on a lot of unneeded weight should I be lucky enough to stay there. There was also a very energetic singer with an accordion of all things, and whilst he wasn't my particular taste, the atmosphere he created was most endearing. I look forward to many more visits.

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Thank you for taking the time to share your feedback on Signature at Weybridge. Your feedback is important to us, as is the care and well-being of all our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families' lives. Thank you for taking the time to share these comments.


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Overall Experience  Overall Experience 5.0 out of 5

The care staff are wonderful and so kind, and nothing is too much trouble. Any problems, they recorded it quickly. The suite was perfectly suited to my needs, clean, tidy and with a nice big bathroom. The seabream they cooked for me was wonderful, and the breakfasts were also very good. I would not
hesitate to recommend the home to any of my friends.

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Here at Signature at Weybridge, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your rating of our services with us. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

None better, in my opinion, and I've talked to many friends who have had the experience with other homes, and they have said how lovely this place is in comparison. The food and activities are amazing. The care staff have been wonderful.

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Here at Signature at Weybridge, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your rating of our services with us. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since July 2022. During his time there, I have been really impressed with the quality of care he receives.
The staff are always so friendly and helpful and always keen to accommodate Dad's requirements.
There is a huge focus on the weekly schedule of activities and trips
out, which Dad really enjoys and benefits greatly from.
The home itself is always extremely clean, and the food is of the highest quality.

Reply from Xenos Foster, Client Liaison Manager at Signature at Weybridge

Thank you for your kind words. Your father has become a fixture within our community and always talks so highly of his experience with us. We believe we have a fantastic team here at Signature at Weybridge, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Weybridge, we believe this creates a relaxed and friendly environment for our residents to call home.


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Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the quality of care my husband receives. After a couple of falls, I was very glad these were followed up by visits to A&E at the hospital. Satisfactory outcome.

Reply from Signature at Weybridge, Customer Team at Signature at Weybridge

Thank you for taking the time to share your feedback of Signature at Weybridge. Your feedback is important to us, as is the care and well-being of all our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families' lives. Thank you for taking the time to share these comments.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Signature for over six years until her recent passing.
She arrived there being unable to care for herself with dementia; there is no question that on arrival, she was quite a challenging resident.
The care has always been exceptionally good, and all through the difficult early
stages, the team paid great attention to her and arranged visits from the local GP to get her medication updated and revised to help her, which all made a huge difference.
Throughout her stay, there are many things that the team have mentioned to me that could only have come from actually getting to know the residents and talking with them at length.
As her health grew worse, adaptations were made to her room, and medical intervention was sought when needed, any incident, however, small, was always immediately notified, and the plans to manage it were offered for my approval, and every time, the planning was as I would have wanted.
The care right up to the very end simply could not have been better.

Reply from Signature at Weybridge, Customer Team at Signature at Weybridge

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience at Weybridge during such a difficult time. The team here are so grateful that your mother had a positive experience at the home, which was extended to family members. She will truly be missed here in the community by all of the team and residents.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Signature Weybridge for over 8 years, and during that time, I have only praise for the level of care she has received. She is happy and contented, and I have never had any concerns about her being there.

Reply from Signature at Weybridge, Customer Team at Signature at Weybridge

We are so glad to hear about your positive experience with Signature and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
Your feedback is important to us, as is the care and well-being of all of our residents.


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Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at the care home three years and nine months ago, as you would expect a little nervous and anxious as to how she would find her new surroundings, but her fears were very short-lived as the staff welcomed her, and she was soon introduced to the friendly staff and other guests who Mum was
soon chatting to. Mum had always been a woman of good taste and found the decor and furnishings of the home very much to her taste. It was spotlessly clean, and also found the choice of menu not only variable but also quality food. She had a lovely room where she could find peace and quiet if needed, otherwise, as she had in the early years, mix with the other guests to enjoy board games, crafts, art, flower arrangement and visiting entertainers, which Mum enjoyed immensely. As time went on, she found she could no longer engage in the pastimes she so enjoyed and consequently was moved to reminisce. Mum's care there was first class with the friendly, caring team that worked in that area.

Reply from Signature at Weybridge, Customer Team at Signature at Weybridge

Thank you for taking the time to share your mum's experience of Weybridge. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our resident's and their families' lives. We know our reminiscence and dementia care team take their time to make all residents feel welcomed.
Your feedback is important to us, as is the care and well-being of all of our residents.


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Overall Experience  Overall Experience 5.0 out of 5

My mother is in an advanced state of dementia and has been at Signature for a number of years.
Initially, she was there with my father, but when he died four years ago, she was unable to manage independently and needed to move to the Reminiscence wing, which was a turbulent time for all.
The staff
at Signature have been exemplary, dealing with her stages of confusion, anger and bewilderment with great skill and patience.
Her dignity has been maintained, and when I go to visit, she is always clean, well dressed, beautifully coiffed with her nails clean and manicured, and smelling fragrant.
She frequently and repeatedly states how much she loves it there and how well they look after her.
It has become her true home, and as a family, we feel very happy and confident with her care.
The manager is excellent and helped us all very much through the difficult time during our father's last weeks and our Mother's adjustment to her new circumstances.

Reply from Signature at Weybridge, Customer Team at Signature at Weybridge

We are so glad to hear about your mother's positive experience at Signature and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. We continue to take great pride in ensuring we deliver high-quality care to make a difference in our resident's and their families' lives.


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Overall Experience  Overall Experience 5.0 out of 5

My mother is living on the Reminiscence floor. She's at the "end of life" stage and has dementia. The care and attention she is given by all the carers are marvellous. They are compassionate, professional, always available for me, and I cannot fault them. My mother is in the very best place at this
difficult time.

Reply from Liz McLauchlan, General Manager at Signature at Weybridge

Our care teams are central to everything we do in our home; your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words; these will be shared with the rest of the team here at Sunrise of Weybridge.


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Overall Experience  Overall Experience 5.0 out of 5

A very dear friend recently passed away after a long stay at Sunrise. It was of great comfort to know that she was looked after so well and in such delightful surroundings. Sadly and immediately, towards the end of her life, she became limited in her mobility, but they always looked after her with care
and dignity. She was a valued friend and a lovely lady - she deserved the beast and was fortunate to be able to access the best. Thank you.

Reply from Liz McLauchlan, General Manager at Signature at Weybridge

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Weybridge – particularly at such a difficult time. The team here are so grateful that your friend had such a positive experience of the home and this extended to family members and friends.


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Overall Experience  Overall Experience 4.0 out of 5

Sunrise has been very accomodating in managing to move my mother in at very short notice, and at this difficult time of the covid-19 pandemic. Her needs were quickly addressed and understood. We felt confident that she was being well cared for, and communication was easy and open. My mother seems content
and has settled in remarkably quickly.

Reply from Liz McLauchlan, General Manager at Signature at Weybridge

Sunrise of Weybridge appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.


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Overall Experience  Overall Experience 5.0 out of 5

My favourite care home. Been great all the way through. Great staff; goes without saying! Mum has been off when the red carpet treatment. I know she is very happy here. Keep up all the good work!

Reply from Liz McLauchlan, General Manager at Signature at Weybridge

We believe our carers at Sunrise of Weybridge go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.


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Overall Experience  Overall Experience 4.0 out of 5

When visiting my friend, I was always struck by how very well they were always treated by the staff, particularly one lady in the dining area. Also, lots of activities along with the daily quiz/crosswords etc. Guests were also treated in a welcoming manner.

Reply from Liz McLauchlan, General Manager at Signature at Weybridge

Our activities team here at Sunrise of Weybridge have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.


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Overall Experience  Overall Experience 5.0 out of 5

I have been beautifully looked after, particularly in these latest covid times. My sister is so well looked after and seems quite contented - she is even joining in the activities more.

Reply from Liz McLauchlan, General Manager at Signature at Weybridge

Our activities team here at Sunrise of Weybridge have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleasant environment, friendly staff and management team. A well organised and safe place to be.

Reply from Liz McLauchlan, General Manager at Signature at Weybridge

Here at Sunrise of Weybridge, we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Reminiscence from Assisted Living in September as she has deteriorated mentally and physically during the lockdown. Since she moved I have noticed a significant improvement in her demeanour and general well-being. It is well managed and the care team are very kind and patient with
my mother and also communicate with me on her day to day progress. I know she is safe and well looked after but it has also helped that I am allowed to visit her under Covid guidelines which are reassuring for both of us. Practical note: lighting in bedrooms/studio could be improved.

Reply from Liz McLauchlan, General Manager at Signature at Weybridge

At Sunrise of Weybridge, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.


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Overall Experience  Overall Experience 5.0 out of 5

1 year on, consistent excellent care. Exemplary staff. Good clean facility. Well-run. Great management. Staff unbeatable.
On Reminiscence floor; Negatives - TV is intrusive, unimaginative content, same old. Personal care sometimes at fault but I am aware of patient compliance problems. Occupational
therapy could be better.

Reply from Liz McLauchlan, General Manager at Signature at Weybridge

Thank you for taking the time to share your experience of Sunrise of Weybridge. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comments.


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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Signature at Weybridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Signature at Weybridge is calculated as follows: ( (235 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 248 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.955 Points relating to the number of positive Reviews for Signature at Weybridge is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 21 Positive Reviews ÷ 22 = 0.955

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 04 Mar 2025

At Signature our homes have been designed to the highest standards and tailored to reflect the individuality of each home’s unique personality and local surroundings. Contact us to find out more.


Awards / Recognitions (11)

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Meet the Team (7)

Liz

Liz McLauchlan

Job Title: General Manager

Joined: 2010

I’m so proud to be the leader of a successful team where everyone puts their heart and soul into everything they do in their day-to-day duties, making a real difference in the lives of the people we serve. We all share the common goal of putting our residents first and making their time with us the best it can be.


Xenos

Xenos Foster

Job Title: Client Liaison Manager

Joined: 2020

I joined the company in 2020, having spent the five previous years locally in a different sector of care. I have strong connections within the community having lived here my entire life. My role for the company is a varied one, utilising all of my skills, but I have a passion for helping people. Signature is known as the best for quality of care and design, and in these areas as well as many others, they are always one step ahead of other care providers. I am delighted to be working for the best care provider in the country. Signature at Weybridge is a truly special home and has a unique atmosphere from the moment you come through our front doors.


Sally

Sally Castro Gouveia

Job Title: Client Liaison Manager

I am absolutely delighted to be a part of the Signature at Weybridge family. I have had the privilege to work in care over the years visiting people's homes so I am familiar with the care sector. My main background and passion over the years has been in Sales and Business Development. I am really excited to develop my role here as a Client Liaison Manager to really push the Signature brand locally. I have always found care to be hugely rewarding making a difference to people’s lives. Now I am looking forward to adding value and bringing all of my experience I have gained over my career history here to this fabulous care home and amazing team - exciting times ahead!


Aneta

Aneta Binkiewicz

Job Title: Dementia Care Manager

Joined: 2008

I joined the Weybridge team in 2008 and I have many years of experience in the care sector. At Signature, I have worked as a Care Assistant, progressing to a Senior Care Assistant, before moving into the Wellness Department supporting our Dementia community. In July 2018, I was promoted to become the Dementia Care Manager. In this role, I am responsible for all care staff, and the wellbeing of our residents. I find that I am most effective in supporting my team to deliver exceptional person-centred care for our residents. I aim to provide peace of mind to loved ones of residents who trust us. I’m very lucky to be part of an incredible team that are dedicated to continuously going above and beyond for our residents, ensuring their happiness and wellbeing is consistently met.


Paulina

Paulina Stock

Job Title: Residential Care Manager

Joined: 2022

I have over 16 years of experience working in the healthcare industry with different care homes in various positions from Care Assistant to Duty Manager. I have a real passion for person-centred care, providing the best care and environment for our residents as if they were my own family. Job satisfaction for me is interacting daily with my residents and seeing them happy. Without this, I would not have stayed in this industry for so long! As the Residential Care Manager at Signature at Weybridge, I feel very privileged to be able to bring my wealth of experience and hardworking ethic to such a prestigious, special residential care home.


Tatjana

Tatjana Chlystova

Job Title: Business Office Coordinator

Joined: 2008

I have been with Signature now since 2008, having previously worked in hospitality for some years. I began as a Housekeeping Assistant and progressed to managing a team where I found administration and organisation was something I enjoyed. I took up my Administrative Manager post in 2022 and have so far enjoyed every moment of it. My aim is to provide a quality of service to the business, residents, their loved ones and my colleagues. I like to approach my colleagues and each and every resident with the same enthusiasm and warmth as I’d show to family and friends. When time allows, I enjoy to travel, sometimes to unusual places, either within the UK or further afield. I enjoy nature, walking, sewing and spending time with my loved ones.


Jane

Jane Cox

Job Title: Wellbeing and Lifestyle Corodinator

Joined: 2018

For the majority of my working life, I worked in a corporate environment as a Customer Service Manager. In 2018, I had the opportunity to become a Wellbeing and Lifestyle Coordinator which was a huge transition but one I have never regretted. Having an absolute passion for the role, my focus every day is to make the residents happy albeit with music, crafts, exercise, minibus trips and sometimes just daily contact having a chat and a coffee. I believe activities are such an important part of daily living in our community. I have a great team and we are all committed to ensuring that every resident makes the most of each day. I am always open to new suggestions.