Signature at Weybridge

Ellesmere Road, Weybridge KT13 0HY
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9.9 79 Reviews
  • Signature at Weybridge, Weybridge
Signature at Weybridge is situated in the heart of the community and offers personalised luxury residential and dementia care. The home has 113 single and double spacious bedrooms over three floors, beautiful lounges, bistro and dining areas as well as a secluded landscaped garden. The home is conveniently located a short distance from local shops. With quick access to the A3, M3 and M25 to London and the south, their location makes it easy and suitable for loved ones to visit residents.

A passionate and dedicated team ensure that all residents’ individual needs and requirements are met whether that is arranging for your favourite meal to be created by the chef or arranging activities for you to enjoy. Signature encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Wellbeing and Lifestyle Team arrange exciting events, trips and on-site activities seven days a week, so there is always something to do. The care home features beautiful, wheelchair-friendly south-facing secluded landscaped grounds, designed for a gentle stroll or relaxing walks.

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Care Provided by Signature at Weybridge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 110 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Liz Simpson (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (14)
    • Single Rooms with ensuite Wet Room (78)
    • Couples/Companion Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2025
    • Number of floors: 3

Funding & Fees Guide for Signature at Weybridge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Visitor and resident parking on-site


Signature at Weybridge Reviews (79)

Total of 79, showing 61-79
9.9

Signature at Weybridge has a Review Score of 9.9 (9.895) out of 10, based on 21 reviews in the last 2 years. Over all time Signature at Weybridge has 79 reviews.

Overall Experience

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Date Published

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Review from John F (Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Best efforts by friendly staff, but always very rushed leading to omissions and mistakes, breakages etc.
Staff also feel that Sunrise is understaffed.
However, when I raise this with management, I am "shouted down" with denials.

Reply from Lewis Sluman, Digital Marketing Executive at Signature at Weybridge

Thank you for taking the time to share your experience of Sunrise of Weybridge.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home Manager if you would like to discuss this in further detail.
The Sunrise of Weybridge Team.


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Review from M R (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and father spent their final two and a half years at Sunrise. The facilities and environment are beautiful and well maintained and the provision of care was uniformly consistent, efficient and compassionate.
As my parents deteriorated through old age the level of care was increased to
ensure that my parents always felt safe and comfortable and confident in the attentions they received.
All staff proved to be caring, efficient and cheerful, making the atmosphere welcoming, friendly and homely.
All in all, a thoroughly enjoyable experience.

Reply from Lewis Sluman, Digital Marketing Executive at Signature at Weybridge

Thank you for taking the time to share your experience of Sunrise of Weybridge.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Weybridge Team


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Review from Sally A (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my parents received whilst living at Sunrise was first class. The environment was always clean, well maintained and welcoming and the staff caring, happy and positive. There was always a 'hello' and chat and a real family atmosphere.
As my parent's health declined with age, so the level of
care increased. There was never a moment we felt we weren't receiving the very best attention, whether it be with specially prepared meals, always delicious, or a cup of tea in the garden - so important to my mother.
The activities staff are always so enthusiastic and full of ideas for outings and programs to keep everyone entertained. The quality of my parent's life increased hugely once they moved in.
Thank you.

Reply from Lewis Sluman, Digital Marketing Executive at Signature at Weybridge

Thank you for taking the time to share your experience of Sunrise of Weybridge.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Weybridge Team


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Review from Leslie G (Friend of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.
Clean place.

Reply from UK Marketing, Marketing Assistant at Signature at Weybridge

Thank you for taking the time to share your experience of Sunrise of Weybridge.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Weybridge Team


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Review from M B (Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been very happy for the last five years since I have been in Sunrise of Weybridge. Hope to continue being so!!

Reply from UK Marketing, Marketing Assistant at Signature at Weybridge

Thank you for taking the time to share your experience of Sunrise of Weybridge.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Weybridge Team


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Review from Robyn D (Relative of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident is very happy with Sunrise of Weybridge - on admission he was alert and mainly independent apart from care needs relating to paralysis legs. He was delighted with the care and attention given with only minor issues relating to promptness or response when ringing for attention. Since admission,
he has physically deteriorated requiring full care. This has been well responded to - with caring and appropriate response. Personal care by caring positive staff has been very important in his well-being and positive secure feel in Sunrise of Weybridge.

Reply from UK Marketing, Marketing Assistant at Signature at Weybridge

Thank you for taking the time to share your experience of Sunrise of Weybridge.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Weybridge Team.


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Review from Wendy B (Resident) assisted by family/friend published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that was given was excellent and helped me to get back to living a normal life in my own home.
The staff were lovely.
The outings were a bonus, very enjoyable.

Reply from UK Marketing, Marketing Assistant at Signature at Weybridge

Thank you for taking the time to review Sunrise of Weybridge.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.
The Sunrise of Weybridge Team.


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Review from J W (Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rooms very attractive, staff very polite. Food very good. Garden very well looked after and sunny, south facing. Enjoy outings and excursions.

Reply from UK Marketing, Marketing Assistant at Signature at Weybridge

Thank you for taking the time to share your experience of Sunrise of Weybridge.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Weybridge Team


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Review from Pamela R (Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are excellent. No complaints!

Reply from UK Marketing, Marketing Assistant at Signature at Weybridge

Thank you for taking the time to share your experience of Sunrise of Weybridge.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Weybridge Team.


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Review from Jean C (Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really excellent care from all the friendly staff - nothing was too much trouble! Food was first class with great variety - all well cooked and attractively served. Great selection of entertainment provided. All in all, a very good experience.

Reply from UK Marketing, Marketing Assistant at Signature at Weybridge

Thank you for taking the time to share your experience of Sunrise of Weybridge.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Weybridge Team


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Review from I B (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is being wonderfully cared for by the staff at Sunrise of Weybridge. They keep me informed of her welfare and I often am there when she is attended to. Very good professional and efficient staff. I feel that the head office financial team need to get their act together and keep careful records
of when residents are away and not living in their rooms. My mother was in the hospital for 2.5 weeks and I'm still waiting for a refund from Sunrise of Weybridge. This only came to light as I keep a very careful eye on my mother's finances and invoices have been wrong.

Reply from UK Marketing, Marketing Assistant at Signature at Weybridge

Thank you for taking the time to share your experience of Sunrise of Weybridge.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Weybridge Team


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Review from Christine R (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise is very well run. The staff and carers cannot do enough to help.
We have monthly resident meetings. The management wants to know our views, what we like and don't like. They act on our suggestions. They say that, if we don't tell them, they won't know.
There is a very happy atmosphere.
I
am so glad I chose Sunrise.

Reply from Marketing Manager at Signature at Weybridge

Thank you for taking the time to share your experience of Sunrise of Weybridge.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Weybridge Team


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Review from Margaret F (Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous!!

Reply from Marketing Manager, Marketing Manager at Signature at Weybridge

Thank you for taking the time to share your experience of Sunrise of Weybridge.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Weybridge Team


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Review from A S (Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here about a year and found it a fulfilling experience. Many aspects of life are enlarged or fulfilled.
There are some surprises, they generally enlarge our view of the outfit. It is very good for doctors and really everyone else of perception.

Reply from Marketing Manager, Marketing Manager at Signature at Weybridge

Thank you for taking the time to share your experience of Sunrise of Weybridge.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Weybridge Team


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Review from John D (Son of Resident) published on 17 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father's assessment for Alzheimer's care was deemed "lowest level" required. Four months later asked to leave, Sunrise pocket the £6000. Regardless of how it is covered in a contract, you should assess properly and understand the nature of the disease and its symptoms. My Father went to another home
and was treated appropriately as an Alzheimer's patient should be treated....no one on one care that required more of his money, just good old fashioned patient attention and care.


Despite the "promise" to review a fair reimbursement when referred to Management they were told not to reimburse. During the process I had bailiffs calling and credit retrieval organisations threatening court....not impressive!


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Review from Susannah S (Daughter of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I are delighted with the care and facilities at Sunrise of Weybridge. For the first time in a couple of years, we can sleep knowing she is safe as she has dementia. The staff are wonderful and she loves them too. The food is delicious as well as nutritious. The room is lovely and like
the whole building kept immaculately clean.

Reply from UK Marketing, Marketing Assistant at Signature at Weybridge

Thank you for taking the time to share your experience of Sunrise of Weybridge.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Weybridge Team


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Review from Jane W (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well cared for in the four months since she entered Sunrise of Weybridge. The place is very clean including the bathrooms which is a tribute to the staff (I would recommend replacing foot pedal bins which are small with an open top medium size for the paper towels, or even a
high-speed air hand dryer, I was surprised at how readily my mother adjusted to these in public bathrooms). Staff are extremely friendly and polite. The one 'complaint' that my mother and other residents have expressed is that they are not asked often enough if they would like a cup of tea. The food is excellent and provides a balanced diet for those who so choose. Social activities seem well organised and frequent.

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Review from L K (Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are very caring - when I was in hospital, the care team were excellent at coming to visit. Care staff take real care and always treat me with dignity and respect. my 100th birthday celebrations were brilliantly planned and my family were made to feel welcome and special on the day. You do charge
top rate for care and it does go up when extra things are needed - although it is lovely to be able to have a big enough room for my own things.

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Review from Alan P (Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and carers were all friendly and helpful but communication between them appeared poor. Some would persist in coming to the room to assist me to wash and dress or get into bed even though I was fully capable, others never came all day. Sometimes the bed was made and the room tidied, others
no one came to it all day. The food was generally good but very ordinary and the meal service very variable, sometimes quick and at others very slow. The management did not appear to mix with the residents but left that to the carers, but were available if requested.

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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Signature at Weybridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Signature at Weybridge is calculated as follows: ( (235 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 248 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.955 Points relating to the number of positive Reviews for Signature at Weybridge is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 21 Positive Reviews ÷ 22 = 0.955

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 04 Mar 2025

At Signature our homes have been designed to the highest standards and tailored to reflect the individuality of each home’s unique personality and local surroundings. Contact us to find out more.


Awards / Recognitions (11)

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Meet the Team (7)

Liz

Liz McLauchlan

Job Title: General Manager

Joined: 2010

I’m so proud to be the leader of a successful team where everyone puts their heart and soul into everything they do in their day-to-day duties, making a real difference in the lives of the people we serve. We all share the common goal of putting our residents first and making their time with us the best it can be.


Xenos

Xenos Foster

Job Title: Client Liaison Manager

Joined: 2020

I joined the company in 2020, having spent the five previous years locally in a different sector of care. I have strong connections within the community having lived here my entire life. My role for the company is a varied one, utilising all of my skills, but I have a passion for helping people. Signature is known as the best for quality of care and design, and in these areas as well as many others, they are always one step ahead of other care providers. I am delighted to be working for the best care provider in the country. Signature at Weybridge is a truly special home and has a unique atmosphere from the moment you come through our front doors.


Sally

Sally Castro Gouveia

Job Title: Client Liaison Manager

I am absolutely delighted to be a part of the Signature at Weybridge family. I have had the privilege to work in care over the years visiting people's homes so I am familiar with the care sector. My main background and passion over the years has been in Sales and Business Development. I am really excited to develop my role here as a Client Liaison Manager to really push the Signature brand locally. I have always found care to be hugely rewarding making a difference to people’s lives. Now I am looking forward to adding value and bringing all of my experience I have gained over my career history here to this fabulous care home and amazing team - exciting times ahead!


Aneta

Aneta Binkiewicz

Job Title: Dementia Care Manager

Joined: 2008

I joined the Weybridge team in 2008 and I have many years of experience in the care sector. At Signature, I have worked as a Care Assistant, progressing to a Senior Care Assistant, before moving into the Wellness Department supporting our Dementia community. In July 2018, I was promoted to become the Dementia Care Manager. In this role, I am responsible for all care staff, and the wellbeing of our residents. I find that I am most effective in supporting my team to deliver exceptional person-centred care for our residents. I aim to provide peace of mind to loved ones of residents who trust us. I’m very lucky to be part of an incredible team that are dedicated to continuously going above and beyond for our residents, ensuring their happiness and wellbeing is consistently met.


Paulina

Paulina Stock

Job Title: Residential Care Manager

Joined: 2022

I have over 16 years of experience working in the healthcare industry with different care homes in various positions from Care Assistant to Duty Manager. I have a real passion for person-centred care, providing the best care and environment for our residents as if they were my own family. Job satisfaction for me is interacting daily with my residents and seeing them happy. Without this, I would not have stayed in this industry for so long! As the Residential Care Manager at Signature at Weybridge, I feel very privileged to be able to bring my wealth of experience and hardworking ethic to such a prestigious, special residential care home.


Tatjana

Tatjana Chlystova

Job Title: Business Office Coordinator

Joined: 2008

I have been with Signature now since 2008, having previously worked in hospitality for some years. I began as a Housekeeping Assistant and progressed to managing a team where I found administration and organisation was something I enjoyed. I took up my Administrative Manager post in 2022 and have so far enjoyed every moment of it. My aim is to provide a quality of service to the business, residents, their loved ones and my colleagues. I like to approach my colleagues and each and every resident with the same enthusiasm and warmth as I’d show to family and friends. When time allows, I enjoy to travel, sometimes to unusual places, either within the UK or further afield. I enjoy nature, walking, sewing and spending time with my loved ones.


Jane

Jane Cox

Job Title: Wellbeing and Lifestyle Corodinator

Joined: 2018

For the majority of my working life, I worked in a corporate environment as a Customer Service Manager. In 2018, I had the opportunity to become a Wellbeing and Lifestyle Coordinator which was a huge transition but one I have never regretted. Having an absolute passion for the role, my focus every day is to make the residents happy albeit with music, crafts, exercise, minibus trips and sometimes just daily contact having a chat and a coffee. I believe activities are such an important part of daily living in our community. I have a great team and we are all committed to ensuring that every resident makes the most of each day. I am always open to new suggestions.