Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance.
On site parking available.
Sutton Lodge Care Home has a Review Score of 9.6 (9.602) out of 10, based on 17 reviews in the last 2 years. Over all time Sutton Lodge Care Home has 75 reviews.
Review from Philomena M (Daughter of Resident) published on 25 February 2025
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Reply from Maria Ricketts, Customer Care Adviser at Sutton Lodge Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is lovely to hear Mum is very happy with us and now is receiving the 24-hour care she needs. We hope to continue providing your loved one with the best possible care.
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Review from R P (Resident) published on 21 February 2025
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Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your kind words. It is so brilliant to hear that you are enjoying your stay so far at Sutton Lodge Care Home. We are pleased to hear that you are looked after well and that you can feel at ease in our care. We hope to continue providing you with the best possible care.
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Review from C B (Sister of Resident) published on 13 January 2025
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Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your kind review. It is so wonderful to hear that you can feel at ease with your loved one in our care. It is always lovely to hear words like "Welcoming" and "Caring" being used to describe our staff. We hope to continue providing your loved one with the best possible care.
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Review from D M (Son-in-law of Resident) published on 6 January 2025
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Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your kind review. It is wonderful to hear that your Father-In-Law had such a brilliant experience during his stay with us at Sutton Lodge Care Home. It is always lovely to hear words like "Caring" and "Amazing" being used to describe our staff and we hope Sutton Lodge care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Y K (Son of Resident) published on 22 October 2024
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Reply from Maria Ricketts, Customer Care Adviser at Sutton Lodge Care Home
Thank you for your kind words. It is always nice to hear words like "Caring" and "Patient" being used to describe our care. We hope to continue providing your loved one with the best possible care.
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Review from Jane S (Daughter of Resident) published on 22 October 2024
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Reply from Maria Ricketts, Customer Care Adviser at Sutton Lodge Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Maxine S (Daughter of Resident) published on 21 October 2024
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Reply from Maria Ricketts, Customer Care Adviser at Sutton Lodge Care Home
Thank you for your feedback. We hope to continue providing your loved one with the best possible care.
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Review from David H (Brother of Resident) published on 10 September 2024
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Reply from David Mclean, Customer Service Adviser at Sutton Lodge Care Home
Thank you for taking the time to leave your kind review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we are very happy to hear you can felt at ease with your brother in our care. Hopefully, you will go away from this feeling like he received the best possible care.
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Review from Simon M (Husband of Resident) published on 14 August 2024
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Reply from Grace Langfield, Customer Service Adviser at Sutton Lodge Care Home
We appreciate you taking the time to leave us your comments. We are pleased to hear the staff at Sutton Lodge care home did everything to make the transition as easy as possible for both yourself and your Wife. It's nice to hear you could feel at ease knowing she was receiving the best care and we will certainly pass your comments on to the manager.
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Review from Hilary B (Daughter of Resident) published on 25 July 2024
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Reply from David Mclean, Customer Service Adviser at Sutton Lodge Care Home
Thank you for taking the time to leave your review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we hope Sutton Lodge Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like "cannot praise the staff enough" and "exemplary" being used to describe our care. We hope you all feel like a part of our Sutton Lodge family. Hopefully you will go away from this feeling like your mother received the best possible care.
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Review from V A (Wife of Resident) published on 5 June 2024
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Review from K M (Grandson of Resident) published on 15 May 2024
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Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your lovely review. We hope Sutton Lodge Care Home did everything possible to make the transition as easy as possible, and it is always nice to hear words like amazing and attention being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from L F (Daughter of Resident) published on 30 April 2024
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Reply from Grace Langfield, Customer Service Adviser at Sutton Lodge Care Home
We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Sutton Lodge family. Please let us know if there is anything else we can do to make your mother's stay as comfortable as possible.
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Review from J B (Resident) published on 30 November 2023
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Reply from Grace Langfield, Customer Service Adviser at Sutton Lodge Care Home
Thank you for taking the time to leave your review. We are pleased to hear you have such high praise for the standard of care within our home. Please let us know if there is anything we can do to make Sutton Lodge as comfortable as possible.
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Review from E O (Daughter of Resident) published on 10 November 2023
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Reply from Grace Langfield, Customer Service Adviser at Sutton Lodge Care Home
Thank you for the review. It is always nice to hear from family members who feel like their loved one is cared for and looked after so well in the home. Thank you for choosing Sutton Lodge for your Mother's stay.
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Review from C W (Daughter of Resident) published on 1 November 2023
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Reply from David Mclean, Customer Service Adviser at Sutton Lodge Care Home
Thank you for taking the time to leave your kind review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and hope she feels like part of our care home family. We hope to continue providing your Mum with the best possible care and please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from U B (Daughter of Resident) published on 17 July 2023
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Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your kind words. It is so lovely to hear words such as "Caring" and "Friendly" being used to describe the care that we provide, and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from N A (Nephew of Resident) published on 3 November 2022
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Reply from David Mclean, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your lovely review. It is always nice to hear words like "dignity" and "compassion" being used to describe our care. Please let us know if there is anything we can do to make their stay as comfortable as possible.
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Review from C P (Husband of Resident) published on 4 October 2022
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home
Thank you for your review. We are so glad to hear that you are happy with the care that your wife receives.
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Review from N G (Daughter of Resident) published on 18 August 2022
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home
Thank you for your lovely review. We are so happy to hear that you feel like a part of our Sutton Lodge family. Thank you for choosing us to care for your Dad.
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The Review Score of 9.6 (9.602) out of 10 for Sutton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.602 for Sutton Lodge Care Home is calculated as follows: ( (129 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 201 Ratings = 4.602
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sutton Lodge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Feb 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 27 Mar 2025
Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.
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Job Title: Home Manager
Our home is friendly, welcoming and homely.
My staff team are passionate about high quality care and work extremely hard to deliver person-centred care.
Our food is all home cooked and we offer a wide range of activities to meet every one’s interests and abilities.
Job Title: Clinical Deputy Manager
Joined: 2014
I started my career with Bupa 10 years ago as a Care Assistant, progressing to Senior Carer, Registered Nurse and now Clinical Deputy Manager for the last 2.5 years.
In late 2014 I was studying for a Psychology Degree when I swapped my weekend job at Specsavers for a part-time Care Assistant job at Queensmount Bupa in Bournemouth.
I loved my care job and worked with some amazing people who made me consider an even bigger career change. When I came back home to Surrey after university I transferred to Sutton Lodge and then began a Master’s Degree in Adult Nursing before taking on a Nursing position here. Sutton Lodge feels like my home from home, and I am so proud of my job and the relationships we build with the residents we care for.
I love my role as Deputy Manager and helping the team to feel empowered and grow. The staff here are so kind and caring, and we support each other through the good times as well as the hard times. My favourite days are still my nursing days when I get to spend quality time with our wonderful residents.
I have a lovely rescue dog who is a huge part of my life and we love spending days walking down the Wey Navigation and spending time with my friend's horses. I also recently got married (which was the gossip of Sutton Lodge for many months!)
Job Title: Senior Care Assistant
Joined: 2013
I've worked at Sutton Lodge for 11 years. I love helping our residents and have great satisfaction knowing I'm making our resident's lives more easier. Sutton Lodge has a family feel to it.
I live locally with my husband and son and enjoy the great outdoors and skiing.
Job Title: Registered Nurse
Joined: 2003
I have worked for Bupa for 21 years. I enjoy helping others and making a positive difference in our resident's lives.
I graduated as a general nurse in the Philippines and I completed my adaptation course in the NHS as a Theatre Nurse. I moved to Surrey with my family and worked in a number of different roles caring for residents with learning disabilities and challenging behaviours before joining the Sutton Lodge family.
In my own time, I like to spend time with my family and learn new things.
Job Title: Therapy Dog
Meet Wilf, our pet therapy dog! Wilf is our Home Manager's dog and visits at least once a week to see our wonderful residents. Our residents love it when Wilf visits and he is very spoilt with lots of treats.