Sutton Lodge Care Home

87 Oatlands Drive, Weybridge KT13 9LN
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9.6 75 Reviews
  • Sutton Lodge Care Home, Weybridge
Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs.

This converted grand private home retains much of its historic charm and cottage feel while being suited to modern care and a comfortable lifestyle. It has a large garden with a water feature, raised flower beds and a seating area for all to enjoy. Most of the bedrooms are ensuite.

Sutton Lodge is ideally located with the centre of Oatlands and Walton on Thames being less than a mile away and just over a mile away from Weybridge Town Centre. The home is located on the A3050 which has multiple bus stops just 100m from the home, offering easy access for visiting families.

As an enhanced service to residents, weekly GP visits are conducted at Sutton Lodge Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

From pets therapy, music and gentle exercise to visiting performers there is lots going on and anyone is welcome to pop in and join in, whether you’re friend, relative or loved one.

The home is proud to be a part of the ‘research ready care home network’ Working to improve the quality of life, health, care and treatment of residents.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Sutton Lodge'.

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Care Provided by Sutton Lodge Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Raggett (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Sutton Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance.


  • Parking

  • On site parking available.


Sutton Lodge Care Home Reviews (75)

Total of 75, showing 21-40
9.6

Sutton Lodge Care Home has a Review Score of 9.6 (9.602) out of 10, based on 17 reviews in the last 2 years. Over all time Sutton Lodge Care Home has 75 reviews.

Overall Experience

  • 54
  • 18
  • 3
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Date Published

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Review from Katy O (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Sutton Lodge from September 2021 to May 2022. We only moved her because her dementia meant she needed more specialist care, but the staff at Sutton Lodge were fantastic. I know there were times when she was difficult, but I also know that the staff did everything they could to calm and settle
her. The regular photos on Facebook showed Mum clearly happy and joining in. The manager and her team really helped me navigate the system with social services, and nothing was too much trouble. They are experts at what they do.

Reply from Amanda Barnes, Customer Service Adviser at Sutton Lodge Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you were happy with the care your Mum received in our care home and that you enjoyed seeing the photos on Facebook. Thank you for letting us care for your Mum.


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Review from Jane S (Relative of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to give 10 out of 10 for the care my relative receives. The staff are considerate, helpful and friendly. The rooms are clean, and I'm always happy to see my relative well dressed and clean. Fabulous cook, and all like homemade. Thank you all.

Reply from Amanda Barnes, Customer Service Adviser at Sutton Lodge Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear you are happy with the care your relative receives in our care and that you find our staff considerate and helpful. Please let us know if there is anything we can do to make your relatives stay as comfortable as possible.


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Review from Michelle J (Granddaughter of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my nan received in her time at Sutton Lodge was thoughtful, caring and always with her needs being a top priority and mindful. The support staff showed myself and my mum was also appreciated. In difficult times, nothing was too much; staff were busy but never too busy to talk to Nan. I am so
grateful her final days were in such a lovely environment. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home

Thank you for taking the time to leave your review. We are so sorry for your loss but hope you can go away from this comforted knowing your Nan was well cared for at Sutton Lodge.


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Review from Sue P (Daughter of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my visits to Sutton Lodge to visit my Mum. I am always greeted politely, but like I am family too, and often have a chat about Mum, and if I have any concerns, they are more than helpful. I was worried that Mum wouldn’t like the food as she was a good cook herself, but I know she eats well,
and if she doesn’t remember, then her carers will let me know she had a lovely lunch or dinner. There is a lovely calmness there, and Mum’s room is very clean, nicely decorated, and she always looks comfortable despite her aches and pains with plenty of pillows, cushions and blankets to keep her warm. I think the best thing though about Sutton Lodge is that all of the staff have got to know my mum with her funny ways and they know what she likes and doesn’t like and they love her too – and that is priceless!

Reply from Amanda Barnes, Customer Service Adviser at Sutton Lodge Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel mum is well looked after, happy and comfortable. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.


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Review from J P (Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Sutton Lodge highly enough. I stayed for a week of recuperation from an ankle operation; I was essentially immobile. The staff were at all times caring, considerate and attentive; nothing was too much trouble for them. Plus, the food (all home cooked) was simply amazing.
Thank you, everyone, at Sutton Lodge. You are a credit to your profession.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home

Thank you for your lovely review. We are glad that we were able to help in your time of need. Thank you again for your kind words; I will pass your comments on to the whole team.


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Review from Jean P (Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although in the care home for a fairly short stay of eleven days while the family was away, I was treated with respect by everyone, without exception, and would certainly repeat the experience if it was necessary.

Reply from Amanda Barnes, Customer Service Adviser at Sutton Lodge Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you enjoyed your stay. Thank you for choosing us for your stay.


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Review from Mary C (Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was here as a resident for two weeks following thoracic surgery. This gave me time to heal and regain my strength. Worked perfectly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home

We appreciate you taking the time to leave us your review. Thank you for choosing us for your convalescence, and please let us know if we can help again in future.


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Review from Muriel W (Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent care whilst staying here after a hip replacement operation. All the staff have been very caring, helpful, cheerful and above all, encouraging. The standard of food has been very good and always available - even during the night. Nothing has been too much trouble. I chose not
to take part in activities. I marvel at the patience of the staff.

Reply from Amanda Barnes, Customer Service Adviser at Sutton Lodge Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel so well care for, We are always happy to hear that the staff have been so cheerful and encouraging. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from June M (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is currently in Sutton Lodge. The staff are wonderful and can’t do enough for him. He said the food is lovely, and they do lots of activities. I would not hesitate in recommending this nursing home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home

Thank you for taking the time to leave your review. We are glad to hear that your Father is happy with the food and activities provided. Thank you for your recommendation.


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Review from Mina B (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad received outstanding care at Sutton Lodge Nursing Home, which was quick to adapt to ever-changing Covid restrictions and allowed outdoor visits when that was possible. All the staff I spoke to or met were very kind and compassionate, both to residents and relatives. The home itself is a lovely
environment with a garden and so many activities to keep residents entertained. I was particularly impressed by the singer who had such a lovely voice! Photos on Facebook and FaceTime calls meant we felt included even when visiting was not allowed. The rooms are very homely and felt like a home from home. GP visits and even hairdressing was arranged at the home. I have no hesitation in recommending Sutton Lodge Nursing Home, we felt very lucky that our dad was able to stay here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home

Thank you for your lovely review. It is always so nice to hear words like kind and compassionate used to describe our staff. Hopefully, you can go away from this feeling like your Dad received the best possible care in Sutton Lodge. Thank you again for your recommendation.


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Review from Jacqueline A (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad only moved into the home just over a week ago but has settled very well. The home seems to be very friendly, clean, comfortable, and nothing seems to be too much for any of the staff. He is enjoying the food, which he describes as excellent and plenty of. The home appears to be well run and has
lots of interesting events planned on a weekly basis. I have the peace of mind that Dad is safe and being well cared for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home

Thank you for taking the time to leave a review. We are so glad to hear you feel at ease knowing your Dad is well looked after and that he has settled so quickly! Thank you again.


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Review from Kirsti T (Friend of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Heartbroken that I was denied access to my dying ex-husband back in August.
No compassion.
After visiting for four years when I could due to living in another county, I had never even met this manager as I visited at weekends. But was denied saying goodbye when my ex-husband died after knowing and
loving him for 30 years.
Sorry but it is still very raw and my heart is broken.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Sutton Lodge Care Home

We are so sorry for your loss. Please accept our condolences, and our thoughts are with you during this incredibly tough time. If you wish to escalate this further, please contact our feedback team on 0113 360 4806, or you can email them at feedback@bupa.com with the details of your feedback.


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Review from Valerie L (Sister of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Sutton Lodge since February 2020, I feel he is safe there and well looked after by the staff. I feel relieved that he has been there during the Covid 19 pandemic and lockdown. He wouldn't have coped at home alone. His medical needs are well met and he very much enjoys the social
aspect. He enjoys the food, regular nutrition has improved his overall wellbeing.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Sutton Lodge Care Home

Thank you for trusting us with your brothers care. We really appreciate you taking the time to leave us such lovely comments.


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Review from Jill B (Niece of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has always stressed that if her health declined she wanted to remain in her own home with carers. However, due to poor health earlier this year, it was agreed between us that a nursing home would be a better option, where she would feel safe and secure. Sutton Lodge offers exactly this. Sutton
Lodge ticks all the boxes, the staff are caring, friendly and respectful to my elderly aunt. My aunt tells me how easy it is for her to make friends, this is so reassuring to know she is happy where she is living. My aunt enjoys the entertainment, she often talks about how excellent the food is and how comfortable her room is. My aunt now has some purpose to her days and looks forward to spending time in the lounge with her newly made friends, and lovely members of staff.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Sutton Lodge Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from Simon P (Son of Resident) published on 14 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at Sutton Lodge earlier this year, after 4 years of independent living as a widower. As a family we are delighted that he feels happy and secure, has excellent care from all staff, enjoys the activities and he has great praise for the food and drink. He greatly enjoys the company and
the pleasant feel of Sutton Lodge. It's a great relief for family to know that he is contentedly settled in a home that is evidently very well run.

Reply from Stephen Rondel, Customer Adviser on behalf of the team at Sutton Lodge Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your dad in our care.


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Review from Lucica F (Goddaughter of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the great opportunity to be allocated for a long placement as a second-year nursing student. Professionals that are great to work with. Great team to learn from. Amazing people that are treating everyone with kindness and respect.

Reply from Stephen Rondel, Customer Adviser at Sutton Lodge Care Home

Thank you for your praise. Happy to hear you enjoy being part of the team.


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Review from Sandra S (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are totally happy with the care our mother is receiving. The care and nursing staff are kind, helpful and professional and have created a true family atmosphere which also includes the relatives. The management are medically lead and have provided a home where we know our mother is safe
and will receive the necessary treatment she needs. All the staff including chefs, cleaners, laundry, maintenance, amenities and admin staff all work together as a team. I would have no hesitation in recommending this home to all.

Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for your kind words.


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Review from S N (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home was warm and welcoming.
My issues were understaffed at night - only 3 carers on the night we visited, looking after 25 residents. Also, bad communication with staff/management.
On the whole, we were pleased with the way my mum was looked after. The food was good and available 24 hours a day.
Some
of the carers couldn't do enough for us all and were born to care.

Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home

Thank you for taking the time to leave your feedback. We will certainly pass your comments on to the manager.


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Review from L L (Wife of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just had a three-week stay at Sutton Lodge and this is about his third stay here. He is happy there and they make a fuss of him and make him feel comfortable and welcome. It makes us feel ok about leaving him as every now and again I need the break. I shall definitely be taking him there
again.

Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home

Thank you for taking the time to leave your comments. We hope to see you again in the future.


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Review from J C (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this home, so warm and friendly. Staff are excellent. Cannot fault anyone. Someone is always there to listen to our needs. Wish we had found this home before.

Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home

Thank you for your praise. Our resident’s health and well being is an absolute priority, so it is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Sutton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.602 for Sutton Lodge Care Home is calculated as follows: ( (129 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 201 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Lodge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (5)

Karen

Karen Raggett

Job Title: Home Manager

Our home is friendly, welcoming and homely.
My staff team are passionate about high quality care and work extremely hard to deliver person-centred care.
Our food is all home cooked and we offer a wide range of activities to meet every one’s interests and abilities.


Beth

Beth Marr

Job Title: Clinical Deputy Manager

Joined: 2014

I started my career with Bupa 10 years ago as a Care Assistant, progressing to Senior Carer, Registered Nurse and now Clinical Deputy Manager for the last 2.5 years.


In late 2014 I was studying for a Psychology Degree when I swapped my weekend job at Specsavers for a part-time Care Assistant job at Queensmount Bupa in Bournemouth.


I loved my care job and worked with some amazing people who made me consider an even bigger career change. When I came back home to Surrey after university I transferred to Sutton Lodge and then began a Master’s Degree in Adult Nursing before taking on a Nursing position here. Sutton Lodge feels like my home from home, and I am so proud of my job and the relationships we build with the residents we care for.


I love my role as Deputy Manager and helping the team to feel empowered and grow. The staff here are so kind and caring, and we support each other through the good times as well as the hard times. My favourite days are still my nursing days when I get to spend quality time with our wonderful residents.


I have a lovely rescue dog who is a huge part of my life and we love spending days walking down the Wey Navigation and spending time with my friend's horses. I also recently got married (which was the gossip of Sutton Lodge for many months!)


Jenny

Jenny Draper

Job Title: Senior Care Assistant

Joined: 2013

I've worked at Sutton Lodge for 11 years. I love helping our residents and have great satisfaction knowing I'm making our resident's lives more easier. Sutton Lodge has a family feel to it.


I live locally with my husband and son and enjoy the great outdoors and skiing.


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Xz Canson

Job Title: Registered Nurse

Joined: 2003

I have worked for Bupa for 21 years. I enjoy helping others and making a positive difference in our resident's lives.


I graduated as a general nurse in the Philippines and I completed my adaptation course in the NHS as a Theatre Nurse. I moved to Surrey with my family and worked in a number of different roles caring for residents with learning disabilities and challenging behaviours before joining the Sutton Lodge family.


In my own time, I like to spend time with my family and learn new things.


Wilf

Wilf

Job Title: Therapy Dog

Meet Wilf, our pet therapy dog! Wilf is our Home Manager's dog and visits at least once a week to see our wonderful residents. Our residents love it when Wilf visits and he is very spoilt with lots of treats.