Sutton Lodge Care Home

87 Oatlands Drive, Weybridge KT13 9LN
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9.6 75 Reviews
Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs.

This converted grand private home retains much of its historic charm and cottage feel while being suited to modern care and a comfortable lifestyle. It has a large garden with a water feature, raised flower beds and a seating area for all to enjoy. Most of the bedrooms are ensuite.

Sutton Lodge is ideally located with the centre of Oatlands and Walton on Thames being less than a mile away and just over a mile away from Weybridge Town Centre. The home is located on the A3050 which has multiple bus stops just 100m from the home, offering easy access for visiting families.

As an enhanced service to residents, weekly GP visits are conducted at Sutton Lodge Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

From pets therapy, music and gentle exercise to visiting performers there is lots going on and anyone is welcome to pop in and join in, whether you’re friend, relative or loved one.

The home is proud to be a part of the ‘research ready care home network’ Working to improve the quality of life, health, care and treatment of residents.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Sutton Lodge'.
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Care Provided by Sutton Lodge Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Raggett (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Sutton Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance.


  • Parking

  • On site parking available.


Sutton Lodge Care Home Reviews (75)

Total of 75, showing 61-75
9.6

Sutton Lodge Care Home has a Review Score of 9.6 (9.602) out of 10, based on 17 reviews in the last 2 years. Over all time Sutton Lodge Care Home has 75 reviews.

Overall Experience

  • 54
  • 18
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Review from Terrance S (Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with transition from home.

Reply from Jayne Duck, Customer Services Administator at Sutton Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Michelle C (Granddaughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my grandmother is receiving is second to none.
All the staff are always so friendly and helpful.
They always treat my grandmother with great care and attention.
She is always clean and tidy and seems very happy with the staff.
She was a resident on respite and loved every minute of being
here.
When she took very poorly the staff were very understanding and quick to help out getting her settled after a very rushed discharge from hospital.
Thank you for all that you do for my grandmother.

Reply from Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Keith P (Husband of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my wife was in transition awaiting discharge from hospice respite our daughter and I went to view Sutton Lodge and meet its manager. Very impressed by airy lounge, neat dining room that would do credit to a small hotel and ensuite single bedroom on offer. My wife moved in about 7 days later
and was given very good care night and day by the whole team; management, senior and regular nursing plus catering. The home became not just a place with very friendly care staff but actually much more a big, caring family. They did a wonderful job with my dear wife as her serious condition took hold over 7 weeks and were tremendously sympathetic in her final quite distressing few days and around midnight the day she died. The staff were also lovely in allowing me and my daughter time and space to gather up her possessions and in sending two representatives to her funeral.

Reply from Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home

Thank you for sharing such a lovely review with us, we really appreciate it. I am so pleased that you were impressed with Sutton Lodge as a whole, and their staff! I will share your kind comments with the home's manager. The Bupa Customer Care Team.


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Review from D L (Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt very safe and comfortable. I use oxygen 24/7 and everything was organised so that I always feel safe. For some parts of the day, I use a wheelchair others not. My requirements here are never too much trouble. My medications are many and varied but they are always handled very efficiently and
I have no worries.
The staff here are always friendly, helpful and with fault. This may be a cliche but is honestly the case.
Smiles and cheerfulness amongst both staff and management here is a particular feature of the home.

Reply from Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Brenda S (Wife of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband entered Sutton Lodge for respite care and help in regaining his walking ability following a spell in hospital. His room was pleasant and clean and the care staff excellent, though I think due to staff vacancies, it could sometimes take up to 40 minutes to answer the call button. Because of
restrictions in nursing home regulations, our goal was not reached and in fact, he left the home far worse than he entered. His walking ability was diminished and he developed another urine infection. He left there in an ambulance back to hospital. The care staff were excellent and were doing a great job despite being under pressure because of staff vacancies. The catering staff produced good appealing menus. The financial department was very efficient and it was generally a pleasant place to be. However, I did feel there could be some improvement in the general management and whereas the different groups of staff do their utmost to help there seemed to be some glue missing in the general running of things.

Reply from Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from J E (Son of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the few weeks that my mother spent in Sutton Lodge, the staff attended her with utmost care and patience as she became less mobile and communication with her became more difficult. After a brief stay in hospital, she returned for palliative care which was well organised in every respect. Staff
were always supportive and welcoming.

Reply from Rose Pickering, Customer Service Administrator at Sutton Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Alison L (Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here on extended respite and everyone has been so lovely. The carers and nurses are very nice and couldn't do enough for you.
My room is very nice and spacious.

Reply from Rose Pickering, Customer Service Administrator at Sutton Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Richard (Son of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Small friendly care home. Very well managed.

Reply from Jayne Duck, Customer Services Administrator at Sutton Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Charles M (Resident) assisted by family/friend published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Sutton Lodge was 'short stay'. I was looked after very well in all aspects from day 1 to the end of my stay.
The staff were friendly and attentive, from the laundry lady, kitchen staff, nursing staff to admin. Some residents, being in poor health and age needed. Extra special care was given
fully by everyone. Well done to all the staff and the wonderful volunteers who achieve miracles without moans.

Reply from Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from B M (Daughter of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, caring and helpful. However if you are a wheelchair user you may have difficulty with the front door, as it is heavy with two doors that open onto each other. I cannot fault the caring and effort the people have done to help my mother. She has also enjoyed the food.

Reply from Rose Pickering, Customer Service Administrator at Sutton Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Georgia D (Friend of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend seems very happy in the home.

Reply from Rose Pickering, Customer Service Administrator at Sutton Lodge Care Home

Thank you for your review, we apprecaite your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Greg O (Nephew of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've visited my aunty several times during her stay at Sutton Lodge (6 weeks) and everyone was extremely helpful and always looked after her well. She really enjoyed her stay and managed to get better and put on some weight. She especially enjoyed the genuine care from the team and the cakes in the
afternoon, always home made ( I enjoy them too) We would definitely use them again and I recommend to others.

Reply from Rachel Elliott, Customer Service Administrator at Sutton Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Pam S (Daughter-in-law of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and considerate. The food is excellent. We are very happy with everything. Good to know they have taken on an extra person to organise activities so there will be more.

Reply from Lydia Waller, Customer Service Administrator at Sutton Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Andrew (Son of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is in a step down bed at present, staff and manager could not be more helpful and caring to my mother and myself. My mother wants to stay after the step down is over.

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Review from Kingsley B (Son of Resident) published on 12 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was 'not a natural' for fitting in to a Care Home, but after her seizure at Xmas 2014 she was not able to return home and I had previously been to meet two staff members at Sutton Lodge on a 'just in case' basis 6 months earlier and was immediately comfortable they would see my mum would be looked
after and made to feel safe. My mum had little understanding of her situation (dementia) but in her moments of lucidity she appreciated she was in the best place both for her and for my peace of mind. I am very grateful to all at Sutton Lodge, there was even a garden party (which my mum attended) on the day she passed away. The staff work so hard at providing a quality of life to people who are sadly unable to show they are appreciating it, and while I am sure they are it takes special people to keep at it.
Thank you Sutton Lodge.

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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Sutton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.602 for Sutton Lodge Care Home is calculated as follows: ( (129 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 201 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Lodge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

Top 20 Large Care Home Groups 2025

Recipient: Bupa Care Homes

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2023

Recipient: Bupa Care Homes

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2022

Recipient: Bupa Care Homes

Date: Thursday 30 Jun 2022 More details

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Meet the Team (5)

Karen

Karen Raggett

Job Title: Home Manager

Our home is friendly, welcoming and homely.
My staff team are passionate about high quality care and work extremely hard to deliver person-centred care.
Our food is all home cooked and we offer a wide range of activities to meet every one’s interests and abilities.

... Read more
Beth

Beth Marr

Job Title: Clinical Deputy Manager

Joined: 2014

I started my career with Bupa 10 years ago as a Care Assistant, progressing to Senior Carer, Registered Nurse and now Clinical Deputy Manager for the last 2.5 years.

In late 2014 I was studying for a Psychology Degree when I swapped my weekend job at Specsavers for a part-time Care Assistant job at Queensmount Bupa in Bournemouth.

I loved my care job and worked with some amazing people who made me consider an even bigger career change. When I came back home to Surrey after university I transferred to Sutton Lodge and then began a Master’s Degree in Adult Nursing before taking on a Nursing position here. Sutton Lodge feels like my home from home, and I am so proud of my job and the relationships we build with the residents we care for.

I love my role as Deputy Manager and helping the team to feel empowered and grow. The staff here are so kind and caring, and we support each other through the good times as well as the hard times. My favourite days are still my nursing days when I get to spend quality time with our wonderful residents.

I have a lovely rescue dog who is a huge part of my life and we love spending days walking down the Wey Navigation and spending time with my friend's horses. I also recently got married (which was the gossip of Sutton Lodge for many months!)

... Read more
Jenny

Jenny Draper

Job Title: Senior Care Assistant

Joined: 2013

I've worked at Sutton Lodge for 11 years. I love helping our residents and have great satisfaction knowing I'm making our resident's lives more easier. Sutton Lodge has a family feel to it.

I live locally with my husband and son and enjoy the great outdoors and skiing.

... Read more
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Xz Canson

Job Title: Registered Nurse

Joined: 2003

I have worked for Bupa for 21 years. I enjoy helping others and making a positive difference in our resident's lives.

I graduated as a general nurse in the Philippines and I completed my adaptation course in the NHS as a Theatre Nurse. I moved to Surrey with my family and worked in a number of different roles caring for residents with learning disabilities and challenging behaviours before joining the Sutton Lodge family.

In my own time, I like to spend time with my family and learn new things.

... Read more
Wilf

Wilf

Job Title: Therapy Dog

Meet Wilf, our pet therapy dog! Wilf is our Home Manager's dog and visits at least once a week to see our wonderful residents. Our residents love it when Wilf visits and he is very spoilt with lots of treats.

... Read more