Tadworth Grove Care Home

The Avenue, Tadworth KT20 5AT
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9.9 73 Reviews
  • Tadworth Grove Care Home, Tadworth
Tadworth Grove is a purpose-built home that offers residential, nursing and dementia* care, palliative, convalescence and respite stay. At Tadworth Grove, staff are all highly trained in providing 24-hour tailored care. Stays can be from as little as a week. It could be a week to experience living here, a month while recovering from an operation or a more long-term move. Advance bookings available.

Staff get to know each resident personally, to make sure they get the balance between support and independence just right. This provides peace of mind for families and a safe and comfortable home for residents. There are lots of places to relax here. Residents can get their hair done in the salon, enjoy the warmth of the conservatory or catch up with family in one of the lounges. Outside, residents can enjoy views of woodland and horses in neighbouring fields. Landscaped grounds offer several attractive seating areas, raised flowerbeds and wheelchair-friendly paths.

There’s always plenty going on, with things to do arranged every day of the week. There are strong links with the local community and monthly residents’ meetings which means everyone has a say. From weekly singers and entertainers, arts and crafts, games, music clubs to a weekly cheese and wine evening every Wednesday, there is always something going on. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether a friend, relative or loved one.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Tadworth Grove'.

* low needs dementia care

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Care Provided by Tadworth Grove Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Soonita Shaw (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Tadworth Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Epsom Downs Racecourse is a couple of miles away, and the home is very close to bus routes for Reigate, Sutton and Epsom.


  • Parking

  • Parking available onsite


Tadworth Grove Care Home Reviews (73)

Total of 73, showing 1-20
9.9

Tadworth Grove Care Home has a Review Score of 9.9 (9.927) out of 10, based on 22 reviews in the last 2 years. Over all time Tadworth Grove Care Home has 73 reviews.

Overall Experience

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Date Published

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Review from M S (Son of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been brilliantly cared for in every sense for 2 years. His family could not have chosen a better care home. All staff have been very helpful- especially administration staff, in particular always being there to help the family understand various things over the years. Tadworth Grove Care
Home is the very best. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Tadworth Grove Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Elizabeth R (Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly and happy atmosphere. The staff were always ready to help and noticed if people were uncomfortable and in need of help.

Reply from Lisa Henderson, Customer Care Advisor at Tadworth Grove Care Home

Thank you for your lovely review. It is great to hear that you feel Tadworth Grove care home has a very friendly and happy atmosphere. We hope to continue providing your loved one with the best possible care.


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Review from Anne H (Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like being in the home and the food. The staff are very nice and I feel safe.

Reply from Maria Ricketts, Customer Care Adviser at Tadworth Grove Care Home

Thank you for your kind words. It is always nice to hear from our residents enjoying their stay with us. Thank you for choosing Tadworth Grove for your stay.


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Review from A S (Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made extremely welcome here by all the staff and managers.
I am personally impressed by the accommodation and facilities offered here. Also, the care and help offered.
The activities are very varied and well thought out. A very friendly and caring staff. All in all an extremely pleasant
and well-run care home. Which I strongly recommend.

Reply from Fran Donno, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your lovely review. We are pleased to hear that you feel like part of our Tadworth Grove family and we are glad to hear that you are impressed with the accommodation, activities, and facilities at Tadworth Grove Care Home. It is always wonderful to hear words like "Friendly" and "Caring" being used to describe our staff. We hope to continue providing you with the best possible care.


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Review from Renate L (Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and friendly. One suggestion: It would be nice to have a small shop/desk available to purchase things like a bar of chocolate, biscuits, bottle of water.

Reply from David Mclean, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your kind words. It is always nice to hear words like "very helpful and friendly" being used to describe our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Martin P (Respite Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a two-week respite after a hip replacement, I have been well looked after, the staff and management are excellent.

Reply from David Mclean, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your kind words. It is always nice to hear from former residents feeling like they were cared for and looked after. Hopefully you will go away from this feeling like you received the best possible care.


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Review from M H (Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here at Tadworth Grove. I like my own bedroom very much, very much. I live safely and I am very comfortable. I feel I am cared for and happy with the friends I have made.

Reply from David Mclean, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care and feel like you are cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from M H (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident of Tadworth Grove in January 2024 after a series of falls and Alzheimer's meant she could no longer live alone at home. The change in her, both physically and mentally, since she became a resident has been outstanding to watch. She has gone from spending all day in bed and hardly
eating or drinking, to participating in multiple activities every day and eating more than I've ever seen her eat before. She is thriving at Tadworth Grove, which seems a strange thing to say... but the staff and company of other residents has been the absolute best thing for my mum. She always seems happy - the staff are so caring, respectful and make a real effort to engage with her. As a family, we are so relieved that our mum is well looked after, safe and cared for. We have absolutely no regrets about our mum's move and would highly recommend Tadworth Grove to others.

Reply from Grace Langfield, Customer Service Adviser at Tadworth Grove Care Home

Thank you for such a lovely review. We are so pleased to hear you can feel at ease knowing your mum is receiving the best possible care at our home, and it's great to hear how much she has improved with the nurturing our staff have given her. We will certainly pass your comments onto the home's manager.


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Review from D K (Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be warm and welcoming. The staff are cheerful and always willing to help. I wish them well and good health. Staff at the front desk stand out for being kind and helpful, I hope they stay.

Reply from Grace Langfield, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your kind words. It is always nice to hear words like warm and welcoming being used to describe our care. Thank you for choosing Tadworth Grove for your stay.


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Review from S L (Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with my room. I like the food choices and the variety of food. I like the staff and talking to them. Most of the staff and the residents are very chatty. I like the activities in the home. I like the way the home is run by the management, they are always there to help in any way.

Reply from Grace Langfield, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Tadworth Grove family. We hope to continue providing you with the best possible care.


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Review from J G (Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy in my room. Happy I was able to bring my personal belongings. Variety of food excellent. Food always hot and I can change my choice if I want to. The trips out I enjoy very much. Staff very helpful and look after the residents so if I press my buzzer they come quickly.

Reply from Grace Langfield, Customer Service Adviser at Tadworth Grove Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease whilst in our care. Please let us know if there is anything else we can do to make your stay as comfortable as possible.


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Review from Anne H (Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are always ready to help. I also enjoy the activities done by the staff. I always enjoy the food and the activities.

Reply from Grace Langfield, Customer Service Adviser at Tadworth Grove Care Home

Thank you for taking the time to leave your review. We are really pleased to hear you are happy with all aspects of the care at our home; from the activities to the meals and the care itself. Thank you for choosing Tadworth Grove for your stay.


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Review from Christine V (Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel well looked after. Food is very nice. Everyone has been lovely, particularly two staff members who made me feel very welcome.

Reply from Grace Langfield, Customer Service Adviser at Tadworth Grove Care Home

We appreciate you taking the time to leave us your comments. We are really pleased to hear you feel well looked after by the staff in our home. Thank you for choosing Tadworth Grove for your stay.


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Review from G O (Daughter of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for a year now. She started with respite care and has now become a permanent resident. It took a little while with the support of the wonderful care staff to settle in but now she loves it and she is always happy and smiling. Without exception, every member of staff she has
contact with is kind and caring. Nothing is too much trouble. The food is excellent. There are plenty of activities for those who want to join in. I would highly recommend this home to anyone.

Reply from Eden Tomlinson, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your lovely review. It is always nice to hear words like “Kind” and “Caring” being used to describe our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Review from A P (Wife of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with my husband who is receiving care here. He was very fragile when he came but is so much better now. All the staff are friendly and caring and have really helped my husband settle in. I am so grateful to everyone who works at Tadworth Grove.

Reply from Eden Tomlinson, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Tadworth Grove Care Home for your stay.


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Review from D K (Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a good experience living in the house the staff are very kind and hard working.

Reply from Eden Tomlinson, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from E T (Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here very much. People are kind and patient. I also like the food.

Reply from Eden Tomlinson, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from M G (Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food lovely. The staff - very amazing and friendly.

Reply from Fran Donno, Customer Service Adviser at Tadworth Grove Care Home

We appreciate you taking the time to leave us your lovely review. It is always nice to hear words like “Amazing” and “Friendly” being used to describe our staff and we are pleased to hear that you are impressed with our delicious food. Thank you for choosing Tadworth Grove for your stay.


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Review from M G (Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming on arrival. All staff were very caring. Excellent meals - nice variety - made to feel at home.

Reply from Eden Tomlinson, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care. Thank you for choosing Tadworth Grove Care Home for your stay.


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Review from R W (Friend of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend who is a resident in the care home on 24/08/2023. Everyone was very friendly and helpful from the reception through to nurses and those in charge on the 2nd floor. It was a very clean home. I was offered refreshments and the resident himself told me it was very good in the home.

Reply from Fran Donno, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your lovely review. It is always nice to hear words like “Friendly” and “Helpful” being used to describe our care. We are pleased to know that you were impressed with the cleanliness of our home and that you had a warm welcome. We hope to continue providing your loved one with the best possible care.


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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Tadworth Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Tadworth Grove Care Home is calculated as follows: ( (244 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 262 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tadworth Grove Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (6)

Soonita

Soonita Shaw

Job Title: Home Manager

Joined: 2018

Soonita Shaw is responsible for the day to day running of Tadworth Grove care home. She brings more than 25 years of experience in the health and social care industry to her role.


Soonita holds a Registered Managers Award and a Diploma in Health and Social Services Management and has a successful track record in care home management in three other large corporate companies. Soonita has a wealth of knowledge on what good care looks like.


Soonita joined Bupa in March 2018. Her main focus is to support residents to have a good quality of life, maintain their independence and ensure they live in a lovely environment.


Angela

Angela Fechita

Job Title: Deputy Clinical Manager

Joined: 2016

As a Deputy Manager and Registered nurse, I lead a professional team in providing the highest standards of care for up to 45 residents with varying needs.


I’m at my best when I’m caring for other people and I believe relationships are incredibly important, so I am personally involved in all of our residents’ everyday lives.


One of the most rewarding aspects of my role is improving lives by supporting residents and their families. Every resident we care for has a history and a story to tell and learning about their lives is a wonderful privilege.


Supporting and developing the team around me is also very important to me, as this enhances our residents’ lives and drives outstanding care.


Outside of work, I lead an active lifestyle as a keen cyclist (mountain biking), hiking and running for charity events 5 and 10 k’s.


Pauline

Pauline Pottle

Job Title: Administrator

Joined: 2008

I joined Tadworth Grove as the home's receptionist in January 2008. I decided to move into the administrator position when it became vacant, and this has been my role for the last two years.


Before joining Bupa, I worked as a clinic receptionist and a primary school teaching assistant.


Tadworth Grove is a lovely home with a great team and it’s lovely to see our residents happy and settled.


Outside of work, I enjoy spending time with my family. I have two grandchildren and with a third on the way, so spare time will become a distant memory!


Gary

Gary Thompson

Job Title: Chef

Joined: 2005

I have worked in the catering industry since 1981 after gaining a Diploma in Professional Cookery at Westminster College, London.


I have held many chef roles including Executive Chef and Regional Development Chef for a large contract catering company specialising in gaining new contracts and opening new multi-sites such as Glaxo Pharmaceuticals, Ministry of Defence sites, Cisco System, N.E.C. and IBM to name but a few.


I joined Bupa in 2005. In 2013 I was the Bupa Judge Chef for a National Bupa Bake-off competition. I prefer baking cakes and have made numerous themed, party and show stopper cakes for clients, staff and residents families.


I am a proud father of five children and recently became a grandfather for the 3rd time.


Sandy

Sandy Mills

Job Title: Senior Housekeeper

Joined: 2010

I came to Bupa in 2010 as a carer and have personal experience of dementia care having looked after my mother.


I was promoted to Senior Housekeeper 3 years ago and now not only help out with the care of our residents but I keep the home clean too.


I spend my time listening and chatting to residents which is a very rewarding part of my role and I get a great buzz knowing that I can make a difference to their lives.


I worked for Tesco in the security department for 24 years and then as a carer for Better@Homes for approximately 6 years.


Smudge

Smudge

Job Title: Loving Pet

Joined: 2018

Smudge, the cat was named by one of our residents and he joined Tadworth Grove on 19th June 2018 aged 10 weeks.


Smudge is the youngest resident. He is looking forward to completing his course of immunisation so he can have free run of the home and gardens and make lots of new friends.


Smudge is well loved by all our residents and relatives.


Frequently Asked Questions about Tadworth Grove Care Home

What types of Care is Tadworth Grove Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tadworth Grove Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Tadworth Grove Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Tadworth Grove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tadworth Grove Care Home to the centre of Tadworth?

0.7 mile(s) as the crow flies, distance by road may be significantly further.