Tadworth Grove Care Home

The Avenue, Tadworth KT20 5AT
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9.9 73 Reviews
Tadworth Grove is a purpose-built home that offers residential, nursing and dementia* care, palliative, convalescence and respite stay. At Tadworth Grove, staff are all highly trained in providing 24-hour tailored care. Stays can be from as little as a week. It could be a week to experience living here, a month while recovering from an operation or a more long-term move. Advance bookings available.

Staff get to know each resident personally, to make sure they get the balance between support and independence just right. This provides peace of mind for families and a safe and comfortable home for residents. There are lots of places to relax here. Residents can get their hair done in the salon, enjoy the warmth of the conservatory or catch up with family in one of the lounges. Outside, residents can enjoy views of woodland and horses in neighbouring fields. Landscaped grounds offer several attractive seating areas, raised flowerbeds and wheelchair-friendly paths.

There’s always plenty going on, with things to do arranged every day of the week. There are strong links with the local community and monthly residents’ meetings which means everyone has a say. From weekly singers and entertainers, arts and crafts, games, music clubs to a weekly cheese and wine evening every Wednesday, there is always something going on. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether a friend, relative or loved one.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Tadworth Grove'.

* low needs dementia care
... Read more
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Care Provided by Tadworth Grove Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Soonita Shaw (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Tadworth Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Epsom Downs Racecourse is a couple of miles away, and the home is very close to bus routes for Reigate, Sutton and Epsom.


  • Parking

  • Parking available onsite


Tadworth Grove Care Home Reviews (73)

Total of 73, showing 21-40
9.9

Tadworth Grove Care Home has a Review Score of 9.9 (9.927) out of 10, based on 22 reviews in the last 2 years. Over all time Tadworth Grove Care Home has 73 reviews.

Overall Experience

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Review from Ann Shirley L (Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to a family celebration I have travelled from a care home in Muthill, Scotland. I am happy to say the staff here have treated me very kindly. Yesterday I went on an outing to Brighton. Very enjoyable. I have not been there for many years. Weather luckily was dry but very windy, we had a very nice
lunch of fish and chips and mushy peas on the pier. On the journey home we had a sing a long, all in all a very enjoyable day.

Reply from Fran Donno, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your kind review. We are pleased to hear that you are happy and that you had a lovely outing in Brighton. We hope to continue providing you with the best possible care.


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Review from Edna R (Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being here I realise how lonely I was at home. Since being here I have made lots of friends and I am never lonely. There is always something to do; and if you want to do nothing that's okay.

Reply from Grace Langfield, Customer Service Adviser at Tadworth Grove Care Home

We appreciate you taking the time to leave us your comments. We are so happy to hear you feel like a part of our Tadworth Grove family. Please let us know if there is anything we can do to make your stay as comfortable and happy as possible.


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Review from D F (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tadworth Grove Care Home staff are so supportive of Mum. They are encouraging and caring and genuinely only want the best for her. It is a relief to know she is being well cared for.

Reply from Grace Langfield, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your feedback. We are very glad to hear our staff are so attentive to your mum. Hopefully, you feel at ease knowing she is so well cared for within our home. Thank you for choosing Tadworth Grove.


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Review from Picton R (Respite Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care provided - will return to the home as required.

Reply from Grace Langfield, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your feedback, we look forward to seeing you again soon. Thank you for choosing Tadworth Grove for your stays.


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Review from David B (Son of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Tadworth Grove were all fantastic! My mother was very well cared for, and the food and drink were excellent. I would have no hesitation in recommending this home to others. My only slight concern would be on the maintenance side. The toilet in my mother's room was very difficult to flush,
the door handle was not properly fixed to the door, and Mum frequently had no towels to dry her hands - these issues were reported, but not resolved in the six months that she was a resident there. The overall standard of care is very high, and that is the more important - so 9.5 out of 10!

Reply from David Mclean, Customer Service Adviser at Tadworth Grove Care Home

Thank you for your kind words. We are very happy to hear you could feel at ease with your mother in our care. We will discuss your feedback with the homes manager to help them continually improve their service. Please let us know if there is anything we could do to have made her stay as comfortable as possible.


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Review from Clare B (Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am disabled with no mobility having had brain surgery 22 years ago and more recently hip surgery. Because I will need a wheelchair, my carpets are being replaced with a wooden floor and so I came to Tadworth Grove for respite care while the work is done - I am 85 and was dreading coming into care,
but to my surprise, I have really enjoyed my stay. Everything has been way above my expectations, especially the amazing care of all the staff - who are so cheerful and positive. Everyone is treated as an individual with their own special needs. In my case, the care was way beyond all that was necessary.

Reply from Amanda Barnes, Customer Service Adviser at Tadworth Grove Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you enjoyed your stay with us here at Tadworth Grove and that we could exceed your expectations. It is nice to hear that you found our staff to be cheerful and positive. Thank you for your lovely review.


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Review from S H (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all your team for a lovely Jubilee Afternoon Tea Celebration Party. Everyone was very welcoming. There was such a fun atmosphere and all the staff looked after us very well. Mum particularly enjoyed having her photo taken with the Queen! The food was excellent and the decorations looked
great. Thanks for all your hard work.

Reply from Amanda Barnes, Customer Service Adviser at Tadworth Grove Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you enjoyed our Jubilee party and that your Mum enjoyed having her photo taken with the Queen. Thank you for coming to celebrate with us.


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Review from Sharon P (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had Alzheimer's and was admitted to Tadworth Grove Care Home from hospital after being assessed for the need for 24-hour care. As a family, we were grateful for the kindness and care Mum received. When Mum had a rare good day staff called to tell me and we were able to spend precious time with
her in the lovely peaceful garden, a memory my son and I will always treasure. As Mum's sole carer, the time the staff also gave to guide me through the process of Mum's admission was invaluable to me and they were always supportive especially when her health detreated and she sadly passed away. It is a great comfort to us to know Mum had the care she needed in her final home.

Reply from Amanda Barnes, Customer Service Adviser at Tadworth Grove Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss please accept our condolences, It is lovely to hear that you felt your Mum had the care she needed whilst in our home and that you got to spend precious time with her. Hopefully, you will go away from this feeling like your Mum received the best possible care.


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Review from S F (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been absolutely fantastic now being able to go into Tadworth Grove through the front door wearing our mask and having just to sign the register and have a normal visit with my mum. Everyone seems so happy and well, which is great to see. All the staff are doing such a great job (as they have
all done throughout covid) with plenty of activities going on and it is a pleasure to say things are just as lovely as they were before. Thank you to all the lovely staff who have worked so hard to get us where we are today. It has been much appreciated.

Reply from Amanda Barnes, Customer Service Adviser at Tadworth Grove Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are enjoying the visits with your Mum in our home. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Review from Barbara B (Respite Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has been very, very good. I am staying for another week as only booked for two weeks. I like everything here so will stay another week.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tadworth Grove Care Home

Thank you for your feedback. We are so happy that you are staying with us a little longer. Thank you for choosing us for your care.


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Review from K G (Daughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum moved into Tadworth Grove at the beginning of December, she has been made to feel welcome by the staff who are helpful, attentive and kind. Mum has mild dementia and her transition of moving into a care home was very quick and hard for her to come to terms with, but with the staff's help and
encouragement, this transition was made much easier and smoother for her. I receive regular communications on the ever-changing Covid restrictions and feel that the home are doing everything to keep the residents safe, whilst still allowing families to visit and keep in touch regularly. So a huge thanks to all the staff for making this move easier for Mum. Also, a big thanks to the chefs/cooks as Mum seems to be eating much better now, with a variety of meals tailored to suit even her fussiness. I am very grateful for all their help.

Reply from Amanda Barnes, Customer Service Adviser at Tadworth Grove Care Home

We appreciate you taking the time to leave us your comments, it is lovely to hear that Mum's transition was smooth and that you found our staff helpful through this. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from Graham L (Son of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From arriving at Tadworth Grove for the first time it was evident that Dad would be well cared for and treated with respect, love and dignity. The staff also took time to keep me informed of Dad's condition on a regular basis. Thank you to everyone at Tadworth Grove.

Reply from Amanda Barnes, Customer Service Adviser at Tadworth Grove Care Home

We appreciate you taking the time to leave us your comments, It is always nice to hear from family members feeling like their loved one is cared for and looked after, Please let us know if there is anything we can do to make your Dads stay as comfortable as possible.


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Review from P R (Nephew of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spotlessly clean facilities with friendly, professional, happy and very capable staff. First-class. My aunt has been a resident for nearly 18 months now and is superbly looked after by the team. I am truly grateful for the extra mile they always go to and would recommend it to anyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tadworth Grove Care Home

Thank you for your lovely review. We are so happy to hear that you feel our team look after your Aunt "superbly". It is always so nice to hear from family members with great feedback. Thank you again for your kind words and recommendation.


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Review from A O (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Tadworth Grove for nearly 4 years now. I cannot praise the home enough for their professionalism, kindness, respect and care given to my Mum. I am always kept informed of any medical changes and communication on all aspects of my Mum's care is very good. Updates on visiting,
during Covid, kept me reassured that residents were keeping safe when I could finally visit after many months. Many thanks to all staff in whatever capacity they work, as together, they have a lovely home to be proud of.

Reply from Amanda Barnes, Customer Service Adviser at Tadworth Grove Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like “Kindness” and “Respect” being used to describe our care. Thank you for choosing Tadworth Grove for your Mum's stay.


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Review from K M (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience was a very positive one. The team at Tadworth Grove provided our Dad with great care and kindness. He had very high needs for a lot of his two years stay, and right up to the end, I felt he was given all the care and attention he needed. The team at Tadworth Grove are very professional,
approachable and caring. I definitely felt Dad was treated with respect and dignity.
Value for money; this is a really hard one to answer. I believe Dad received the care he needed, but it's difficult to say whether this was "value for money".
Dad paid in excess of £120,000 for his care over the last two years, but there were residents who paid nothing.
Not sure how it can be made to feel like a fairer system, but the "value for money" question is hard to answer when the costs for Dad were so high compared to others.
Had Dad paid nothing or had his costs heavily subsidised, I would say excellent value for money... but this wasn't the case.
Without understanding exactly when it costs to care for one resident in a care home, this is an impossible question and answer with a mark.
I cannot fault the care and kindness Dad received... but I will always feel it was expensive compared to costs incurred by others.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tadworth Grove Care Home

Thank you for taking the time to leave us your review. We are glad to hear that your Dad was cared for with dignity and respect at Tadworth Grove and that the staff were always friendly and approachable. With regards to the costs, fees will vary for each resident depending on the level of care required and the room chosen. Some residents may have been funded by NHS continuing health care, this is applicable for some people with long-term complex care needs or for palliative care. I hope this helps clarify the variation in costs for you. Thank you again for your review.


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Review from Linda D (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy living at Tadworth Grove; she says all the staff are lovely here, and she has a nice time. She likes the food a lot. We, as a family, are happy with all the care Mum receives, and communications between nurses and family are good. Overall, Mum has improved her general well-being whilst
being at Tadworth Grove. I would recommend this home.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Tadworth Grove Care Home

Thank you so much for sharing your kind feedback with us. We are so pleased that you're happy with the care your Mum is receiving, and that you would recommend our home to others. Please let us know if there is anything else we can do for you and your family.


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Review from Peter D (Husband of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here for about three years, and we have found the home very friendly. The rooms are clean, and the food is good. Medical care has been excellent, as has the day-to-day care.

Reply from penelope kudelnitzky, Customer Service Adviser at Tadworth Grove Care Home

Thank you for taking the time to submit a review of our home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything more we can do to make your wife's stay as comfortable as possible.


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Review from Leonard S (Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent position. Caring staff.
Food and attention excellent. I am very happy here.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Tadworth Grove Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.


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Review from Iain G (Son of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a pleasure to see my mother again after visiting relatives re-opened. I am extremely happy with all the staff attention and care they have given to her over all the years she has been at Tadworth Grove.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Tadworth Grove Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.


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Review from Muriel N (Respite Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful in every way. 1 week stay. Chef has made special food for me as I'm lactose intolerant. Meals have been super. I can't fault it.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Tadworth Grove Care Home

Thank you for your lovely review, we appreciate your kind words.


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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Tadworth Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Tadworth Grove Care Home is calculated as follows: ( (244 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 262 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tadworth Grove Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

Top 20 Large Care Home Groups 2025

Recipient: Bupa Care Homes

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2023

Recipient: Bupa Care Homes

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2022

Recipient: Bupa Care Homes

Date: Thursday 30 Jun 2022 More details

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Meet the Team (6)

Soonita

Soonita Shaw

Job Title: Home Manager

Joined: 2018

Soonita Shaw is responsible for the day to day running of Tadworth Grove care home. She brings more than 25 years of experience in the health and social care industry to her role.

Soonita holds a Registered Managers Award and a Diploma in Health and Social Services Management and has a successful track record in care home management in three other large corporate companies. Soonita has a wealth of knowledge on what good care looks like.

Soonita joined Bupa in March 2018. Her main focus is to support residents to have a good quality of life, maintain their independence and ensure they live in a lovely environment.

... Read more
Angela

Angela Fechita

Job Title: Deputy Clinical Manager

Joined: 2016

As a Deputy Manager and Registered nurse, I lead a professional team in providing the highest standards of care for up to 45 residents with varying needs.

I’m at my best when I’m caring for other people and I believe relationships are incredibly important, so I am personally involved in all of our residents’ everyday lives.

One of the most rewarding aspects of my role is improving lives by supporting residents and their families. Every resident we care for has a history and a story to tell and learning about their lives is a wonderful privilege.

Supporting and developing the team around me is also very important to me, as this enhances our residents’ lives and drives outstanding care.

Outside of work, I lead an active lifestyle as a keen cyclist (mountain biking), hiking and running for charity events 5 and 10 k’s.

... Read more
Pauline

Pauline Pottle

Job Title: Administrator

Joined: 2008

I joined Tadworth Grove as the home's receptionist in January 2008. I decided to move into the administrator position when it became vacant, and this has been my role for the last two years.

Before joining Bupa, I worked as a clinic receptionist and a primary school teaching assistant.

Tadworth Grove is a lovely home with a great team and it’s lovely to see our residents happy and settled.

Outside of work, I enjoy spending time with my family. I have two grandchildren and with a third on the way, so spare time will become a distant memory!

... Read more
Gary

Gary Thompson

Job Title: Chef

Joined: 2005

I have worked in the catering industry since 1981 after gaining a Diploma in Professional Cookery at Westminster College, London.

I have held many chef roles including Executive Chef and Regional Development Chef for a large contract catering company specialising in gaining new contracts and opening new multi-sites such as Glaxo Pharmaceuticals, Ministry of Defence sites, Cisco System, N.E.C. and IBM to name but a few.

I joined Bupa in 2005. In 2013 I was the Bupa Judge Chef for a National Bupa Bake-off competition. I prefer baking cakes and have made numerous themed, party and show stopper cakes for clients, staff and residents families.

I am a proud father of five children and recently became a grandfather for the 3rd time.

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Sandy

Sandy Mills

Job Title: Senior Housekeeper

Joined: 2010

I came to Bupa in 2010 as a carer and have personal experience of dementia care having looked after my mother.

I was promoted to Senior Housekeeper 3 years ago and now not only help out with the care of our residents but I keep the home clean too.

I spend my time listening and chatting to residents which is a very rewarding part of my role and I get a great buzz knowing that I can make a difference to their lives.

I worked for Tesco in the security department for 24 years and then as a carer for Better@Homes for approximately 6 years.

... Read more
Smudge

Smudge

Job Title: Loving Pet

Joined: 2018

Smudge, the cat was named by one of our residents and he joined Tadworth Grove on 19th June 2018 aged 10 weeks.

Smudge is the youngest resident. He is looking forward to completing his course of immunisation so he can have free run of the home and gardens and make lots of new friends.

Smudge is well loved by all our residents and relatives.

... Read more