Tadworth Grove Care Home

The Avenue, Tadworth KT20 5AT
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9.9 73 Reviews
  • Tadworth Grove Care Home, Tadworth
Tadworth Grove is a purpose-built home that offers residential, nursing and dementia* care, palliative, convalescence and respite stay. At Tadworth Grove, staff are all highly trained in providing 24-hour tailored care. Stays can be from as little as a week. It could be a week to experience living here, a month while recovering from an operation or a more long-term move. Advance bookings available.

Staff get to know each resident personally, to make sure they get the balance between support and independence just right. This provides peace of mind for families and a safe and comfortable home for residents. There are lots of places to relax here. Residents can get their hair done in the salon, enjoy the warmth of the conservatory or catch up with family in one of the lounges. Outside, residents can enjoy views of woodland and horses in neighbouring fields. Landscaped grounds offer several attractive seating areas, raised flowerbeds and wheelchair-friendly paths.

There’s always plenty going on, with things to do arranged every day of the week. There are strong links with the local community and monthly residents’ meetings which means everyone has a say. From weekly singers and entertainers, arts and crafts, games, music clubs to a weekly cheese and wine evening every Wednesday, there is always something going on. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether a friend, relative or loved one.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Tadworth Grove'.

* low needs dementia care

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Care Provided by Tadworth Grove Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Soonita Shaw (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Tadworth Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Epsom Downs Racecourse is a couple of miles away, and the home is very close to bus routes for Reigate, Sutton and Epsom.


  • Parking

  • Parking available onsite


Tadworth Grove Care Home Reviews (73)

Total of 73, showing 41-60
9.9

Tadworth Grove Care Home has a Review Score of 9.9 (9.927) out of 10, based on 22 reviews in the last 2 years. Over all time Tadworth Grove Care Home has 73 reviews.

Overall Experience

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Date Published

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Review from L D (Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed in Tadworth Grove for a week following surgery. The staff who looked after me were kind and considerate and provided assistance when I needed it. My room was comfortable and the meals were very good. My short stay enabled me to rest and recover before returning home.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Tadworth Grove Care Home

Thank you, we are happy you enjoyed your stay and hope to see you again soon.


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Review from B B (Resident) published on 26 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is wonderful. Everyone is so nice to me. I have recently lost my husband and everyone has been amazing. All staff is lovely including the management team. I have been liaising with my family on video call, though I miss them so much.

Reply from Greta Narbutaityte, Customer Adviser at Tadworth Grove Care Home

Thank you for being so understanding during this difficult time. We really appreciate such lovely feedback.


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Review from I S (Daughter of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother used your facility for respite during 2019 and again in early 2020. Unfortunately, she passed away in April whilst receiving end of life care. She was on the first floor Willow and prior to her last stay on 2nd Floor. What wonderful caring staff you have. Through such a difficult time, I knew
that she was in safe, caring hands when visiting was not allowed due to the lockdown. From nurses, care staff, cleaners, handyman, to reception and admin, thank you.

Reply from Greta Narbutaityte, Customer Adviser at Tadworth Grove Care Home

Thank you for such lovely comments, we really appreciate you taking the time to leave your kind words.


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Review from John S (Grandson of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really love this place, it's a very warm and friendly environment. They really do look after the residents here and it makes you feel good about yourself.
Thank you for looking after my grandad. All the staff are amazing and no problems.

Reply from Greta Narbutaityte, Customer Adviser at Tadworth Grove Care Home

Thank you for the kind comments, we really appreciate the feedback.


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Review from A D (Wife of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not in a position to judge full-time nursing care as my observation is of my husband's respite care. He spent about 5 months at Tedworth Grove. Laterly he was in hospital for about 5 weeks, where he became progressively weaker through the treatment given to alleviate the effects of progressive
prostate cancer and more recently acquired infections and discomforts. He was still on oxygen when transferred to Tadworth Grove and died within 3 days, he was not expected to live for long. In my opinion, Tadworth Grove is a cheerful, caring home where every effort is made to make the residents comfortable and interested. Food is freshly cooked and attention given to individual tastes. The overall atmosphere is pleasant. One feels welcome and able to visit at any time. Considerable effort was made by management to transfer my husband to Tadworth as soon as possible after the hospital gave the go ahead and although his time there was short his pennultimate day was his best for months and made the transfer worthwhile and the loss more bearable.

Reply from Greta Narbutaityte, Customer Adviser at Tadworth Grove Care Home

We are very saddened about your loss. Please let us know if there is anything else we can do to help you or your family.


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Review from D F (Respite Resident) assisted by family/friend published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the 1st time we used Tadworth Grove, it was extremely well run, staff excellent, hygienic and cleanliness was just perfect - better than another care home we had used in the past.
If respite required again would definitely go back.
Food is excellent.

Reply from Greta Narbutaityte, Customer Adviser at Tadworth Grove Care Home

Thank you for such a lovely review. We hope to see you again soon.


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Review from J D L (Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Food excellent - menu varied but rarely seen, only verbal choice, housekeeping haphazard. Breakfast offer came before I had been given the opportunity to get out of bed. Staff friendly, willing and helpful when asked.

Reply from Greta Narbutaityte, Customer Adviser at Tadworth Grove Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Nita N (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into the home for just one week's respite whilst I went on a much needed short break.
She was not looking forward to it but from the first day, she quickly settled, enjoying the care and attention she received. She is actively looking forward to going to stay again for another week in
March, meaning I can leave her there guilt free knowing she is happy and being cared for in pleasant, friendly surroundings.

Reply from Greta Narbutaityte, Customer Adviser at Tadworth Grove Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team


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Review from Athina N (Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best hotel I been in in all my life and I am 82. I've been to lots of countries as far as Australia.

Reply from Greta Narbutaityte, Customer Adviser at Tadworth Grove Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team


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Review from J P (Daughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is lovely to see the dedication of the staff and volunteers to the residents, although there are times when there are not enough staff and the volunteers are over-relied upon to pick up the slack. The food is very good although Mum is frustrated at having soft food. Most staff show great empathy
for the residents but some less so (and can be abrupt). I feel it is extremely important for all staff in this caring profession to have great empathy skills to minimise the frustrations that come with age and reduced independence. Special thanks to one volunteer, the Activity Coordinator and Senior housekeeper for being so cheery and helpful.

Reply from Greta Narbutaityte, Customer Adviser at Tadworth Grove Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Patricia D (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff - very helpful and kind.

Reply from Greta Narbutaityte, Customer Advisor at Tadworth Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Richard D (Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care over medication. Small but good, bedroom with hand basin and towels on the ground floor.
The right level of blankets on the bed replaced daily. Good meals with reasonable choice.

Reply from Josephine Gaupholm, Customer Adviser at Tadworth Grove Care Home

Thank you for your review of Tadworth Grove Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the care received. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Stephen R (Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To put my recovery in health in words is difficult, but without the care, compassion, dedication and professionalism with all staff looking after me and nursing me back to good health I would not be writing this review. I can't thank Bupa staff enough with where I was to where I am no. Thank you all
so much.

Reply from Josephine Gaupholm, Customer Adviser at Tadworth Grove Care Home

Thank you for your review of Tadworth Grove Care Home. We are pleased to hear that you had a positive stay at the home and appreciate your comments regarding the care, compassion, dedication, and professionalism displayed by the home. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Gerald H (Mother of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you walk into Tadworth Grove you find it very welcoming and friendly. Staff are pleasant and helpful and the manager has it well organised. The care and support are brilliant. I would recommend Tadworth Grove anytime.

Reply from Josephine Gaupholm, Customer Adviser at Tadworth Grove Care Home

Thank you for your review of Tadworth Grove Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the friendliness of the staff and the management of the home. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Jody J (Son-in-law of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our extremely loved father-in-law is at Tadworth Grove. As a family, we are so happy. The staff are amazing, fantastic food, extremely clean, lovely environment, all led by the new manager. She has greatly improved so many things.
Thank you.

Reply from Gabriella Mills, Customer Adviser at Tadworth Grove Care Home

Thank you for your review of Tadworth Grove Care Home, we are pleased to hear that your father in law is being well cared for here. We appreciate your feedback on the new management and will share this with the home. The Bupa Customer Care Team


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Review from David L (Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Room clean, changed daily.
Staff helpful and no bother, cheerful.
Food good and plenty served well.

Reply from Gabriella Mills, Customer Adviser at Tadworth Grove Care Home

Thank you for your review of Tadworth Grove Care Home, we are pleased to hear that you are being well cared for at our home. We appreciate your comments on the staff and glad that you enjoy the meals here as well. We will share your comments with the care homes manager, The Bupa Customer Care Team.


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Review from K O (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new manager has taken over Tadworth Grove, she has made many many great changes.
She really cares about her residents and their well being. Tadworth Grove was a good place before but now it is a great place for your loved ones.
Our dad is very settled and happy there.

Reply from Gabriella Mills, Customer Adviser at Tadworth Grove Care Home

Thank you for your review of Tadworth Grove Care Home, we are pleased to hear that your dad is happy here and is being well cared for. We appreciate your comments on the new management and will share your comments with her. The Bupa Customer Care Team.


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Review from Dorothy B (Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a stay in hospital, I'm here to recuperate for a couple of weeks or so.
As the nursing home is close to my own home, I've no feeling of being far from my friends and family.
I'm comfortable, sleeping well and it's beautifully quiet during the night.
The nurses regularly check to see I'm
OK and a lovely pot of tea arrives at 6.30am at my request, then a wonderful 'wet room' shower is available for me to start my day.
I'm beginning to feel rested and well treated. The physio and podiatrist are available too, and a hairdresser visits on a weekly basis.
All positive and encouraging for me to get well soon and back in my own home.
I can recommend this to anyone wanting to fully recover from anything or indeed a longer stay.

Reply from Holly McGough, Customer Adviser at Tadworth Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience at Tadworth Grove and are glad you are enjoying your stay. Our residents' health and wellbeing is our absolute priority and your comments are extremely important to us. We will share your views with the home's manager. The Bupa Customer Care Team.


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Review from Edward L (Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall staff are excellent.

Reply from Gabriella Mills, Customer Adviser at Tadworth Grove Care Home

Thank you for your review. Your comments are extremely important to us, and our resident's health and wellbeing is our absolute priority. We are pleased to hear that you have had a positive experience with our staff.
All your feedback will be discussed with the home's manager, in order to help them continually improve their service. The Bupa Customer Care Team.


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Review from Joan N (Daughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home ticks all the boxes. Comfortable, clean, good food and caring, friendly staff. No hesitation in recommending this home.

Reply from Natalie Krisman, Customer Service Advisor at Tadworth Grove Care Home

That's great to hear - thank you for your review.


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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Tadworth Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Tadworth Grove Care Home is calculated as follows: ( (244 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 262 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tadworth Grove Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (6)

Soonita

Soonita Shaw

Job Title: Home Manager

Joined: 2018

Soonita Shaw is responsible for the day to day running of Tadworth Grove care home. She brings more than 25 years of experience in the health and social care industry to her role.


Soonita holds a Registered Managers Award and a Diploma in Health and Social Services Management and has a successful track record in care home management in three other large corporate companies. Soonita has a wealth of knowledge on what good care looks like.


Soonita joined Bupa in March 2018. Her main focus is to support residents to have a good quality of life, maintain their independence and ensure they live in a lovely environment.


Angela

Angela Fechita

Job Title: Deputy Clinical Manager

Joined: 2016

As a Deputy Manager and Registered nurse, I lead a professional team in providing the highest standards of care for up to 45 residents with varying needs.


I’m at my best when I’m caring for other people and I believe relationships are incredibly important, so I am personally involved in all of our residents’ everyday lives.


One of the most rewarding aspects of my role is improving lives by supporting residents and their families. Every resident we care for has a history and a story to tell and learning about their lives is a wonderful privilege.


Supporting and developing the team around me is also very important to me, as this enhances our residents’ lives and drives outstanding care.


Outside of work, I lead an active lifestyle as a keen cyclist (mountain biking), hiking and running for charity events 5 and 10 k’s.


Pauline

Pauline Pottle

Job Title: Administrator

Joined: 2008

I joined Tadworth Grove as the home's receptionist in January 2008. I decided to move into the administrator position when it became vacant, and this has been my role for the last two years.


Before joining Bupa, I worked as a clinic receptionist and a primary school teaching assistant.


Tadworth Grove is a lovely home with a great team and it’s lovely to see our residents happy and settled.


Outside of work, I enjoy spending time with my family. I have two grandchildren and with a third on the way, so spare time will become a distant memory!


Gary

Gary Thompson

Job Title: Chef

Joined: 2005

I have worked in the catering industry since 1981 after gaining a Diploma in Professional Cookery at Westminster College, London.


I have held many chef roles including Executive Chef and Regional Development Chef for a large contract catering company specialising in gaining new contracts and opening new multi-sites such as Glaxo Pharmaceuticals, Ministry of Defence sites, Cisco System, N.E.C. and IBM to name but a few.


I joined Bupa in 2005. In 2013 I was the Bupa Judge Chef for a National Bupa Bake-off competition. I prefer baking cakes and have made numerous themed, party and show stopper cakes for clients, staff and residents families.


I am a proud father of five children and recently became a grandfather for the 3rd time.


Sandy

Sandy Mills

Job Title: Senior Housekeeper

Joined: 2010

I came to Bupa in 2010 as a carer and have personal experience of dementia care having looked after my mother.


I was promoted to Senior Housekeeper 3 years ago and now not only help out with the care of our residents but I keep the home clean too.


I spend my time listening and chatting to residents which is a very rewarding part of my role and I get a great buzz knowing that I can make a difference to their lives.


I worked for Tesco in the security department for 24 years and then as a carer for Better@Homes for approximately 6 years.


Smudge

Smudge

Job Title: Loving Pet

Joined: 2018

Smudge, the cat was named by one of our residents and he joined Tadworth Grove on 19th June 2018 aged 10 weeks.


Smudge is the youngest resident. He is looking forward to completing his course of immunisation so he can have free run of the home and gardens and make lots of new friends.


Smudge is well loved by all our residents and relatives.