Tadworth Grove Care Home

The Avenue, Tadworth KT20 5AT
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9.9 73 Reviews
  • Tadworth Grove Care Home, Tadworth
Tadworth Grove is a purpose-built home that offers residential, nursing and dementia* care, palliative, convalescence and respite stay. At Tadworth Grove, staff are all highly trained in providing 24-hour tailored care. Stays can be from as little as a week. It could be a week to experience living here, a month while recovering from an operation or a more long-term move. Advance bookings available.

Staff get to know each resident personally, to make sure they get the balance between support and independence just right. This provides peace of mind for families and a safe and comfortable home for residents. There are lots of places to relax here. Residents can get their hair done in the salon, enjoy the warmth of the conservatory or catch up with family in one of the lounges. Outside, residents can enjoy views of woodland and horses in neighbouring fields. Landscaped grounds offer several attractive seating areas, raised flowerbeds and wheelchair-friendly paths.

There’s always plenty going on, with things to do arranged every day of the week. There are strong links with the local community and monthly residents’ meetings which means everyone has a say. From weekly singers and entertainers, arts and crafts, games, music clubs to a weekly cheese and wine evening every Wednesday, there is always something going on. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether a friend, relative or loved one.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Tadworth Grove'.

* low needs dementia care

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Care Provided by Tadworth Grove Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Soonita Shaw (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Tadworth Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Epsom Downs Racecourse is a couple of miles away, and the home is very close to bus routes for Reigate, Sutton and Epsom.


  • Parking

  • Parking available onsite


Tadworth Grove Care Home Reviews (73)

Total of 73, showing 61-73
9.9

Tadworth Grove Care Home has a Review Score of 9.9 (9.927) out of 10, based on 22 reviews in the last 2 years. Over all time Tadworth Grove Care Home has 73 reviews.

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Review from Karen O (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at over 20 care/nursing homes, the first impression of Tadworth Grove was very welcoming and positive. Three months on, my family and I are extremely happy with the care our dad receives. I cannot fault anything, Dad is very settled and happy - which means the world to us. Also, a shout
out to the head chef for ensuring Dad has a menu he loves. Thank you.

Reply from Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home

Thank you for your review. I'm so glad to hear that your dad is happy and settled in our care and enjoying his food. I hope that you and your family have peace of mind knowing that your dad is well cared for in our care.


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Review from Patricia A (Wife of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Bit concerned with my husbands care at times. There does not seem to be enough staff. Everyone is very friendly but not enough time for the care I would like for my husband.

Reply from Jayne Duck, Customer services administrator at Tadworth Grove Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Kenneth C (Son of Resident) published on 20 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On first entering Tadworth Grove it felt welcoming, warm and very clean. My mother was treated with complete dignity and when medical conditions arose they were dealt with efficiently and with care, I was always kept aware of any developments. Mum celebrated her 100th birthday during her stay and the
staff could not have been more helpful, providing an in-house cake, decorations and catering. She enjoyed the party very much surrounded by friends and family. I always found the staff to be friendly and helpful, her room was clean, tidy and without a trace of smell that sometimes pervades care homes. Mum always enjoyed having her hair done regularly at the salon and chatting with the ladies. I would highly recommend Tadworth Grove.

Reply from Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review. It is lovely to hear that your mother was so well cared for in our care and sounds like her 100th birthday was a great day for you all and this will give you good memories to look back on.


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Review from Gillian H (Regular Volunteer) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a volunteer here for over ten years and have seen many changes. It has always been a very friendly, happy home. The residents are treated with friendliness and thought. Activities are always welcomed by all and a great deal of hard work goes into giving all residents a happy and 'homely'
atmosphere as possible. Residents are encouraged to participate whenever possible.

Reply from Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home

Thank you for your review. It is lovely to hear that you are a volunteer at the home and your kind words about the staff. I'm happy to hear that the residents are happy and encouraged to participate in things it is the little things like a smile that make all the difference.


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Review from Lisa A (Granddaughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended a Turkish themed lunch the other day (one of many themed days this month). It was great fun. The residents seemed to really enjoy it. Great props/music and excellent food. These sorts of things are a great idea.


The afternoon tea party was fabulous too. I saw one lady that has trouble

communicating actually beaming (a great big smile). Much effort obviously goes into these activities and is much appreciated by everyone.

Reply from Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home

Thank you for your review. I'm so glad that you enjoyed the themed days and hope that you can enjoy other events it is the little things like this that help make it feel more like a family and brings so much joy to everyone.


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Review from Pat C (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a great time on the 1st as they had singing and dancing everybody got dressed up. We had sandwiches, it was a fantastic afternoon.

Reply from Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home

Thank you for your review. I'm so glad that you enjoyed the afternoon and hope that you will be able to attend other events in the future.


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Review from Josephine H (Wife of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted for palliative care 10 months ago has now improved beyond all expectation and enjoys and takes part in all entertainment, thanks to all the staff. He particularly enjoys all the food.

Reply from Jayne Duck, Customer services administrator at Tadworth Grove Care Home

Thank you for your review. I'm so glad to hear that your husband has improved so much and is enjoying all the activities and food.


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Review from R H (Son of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and are always checking on my mum. Her room is clean and tidy and has a TV. The activities are good and include a pat dog coming round which my mum always enjoys.

Reply from Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home

Thank you for your review. I'm so pleased to hear that your mum is settled and is enjoying the activities and looks forward to the dog coming to see her.


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Review from Dennis A (Husband of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After nearly six years since my wife came here, she has improved in leaps and bounds. In my opinion, she could not have come to a better home, entertainment is good and we even have a little dog which I think helps the residents to forget their ailments.


The home has a cheese and wine evening which

also gives the residents something to look forward to.

Reply from Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home

Thank you for your review. I'm so glad to hear that your wife's health has greatly improved and that she is enjoying the activities. I'm sure all the residents love the little dog and likewise him them.


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Review from Olivia B B (Daughter of Resident) published on 24 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Tadworth Grove has exceeded all expectations, and I smile as I leave in the sure and certain knowledge that my grandmother is not only safe and well cared for but also happy in her twilight years. I literally have nothing negative to say. All of the staff are extraordinary. I visited around a dozen
homes in my research and none came close to Tadworth Grove .

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Review from David L (Son of Resident) published on 16 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The employees/carers were very caring & friendly both to the residents & the families, accommodation comfortable, lovely gardens, food good, organisation of carers could be improved. My Mother stayed for two periods of approx 5 weeks in 2015, she would not have agreed to return for the second stay
if she had not been happy there the first time. Definite positive for her was the resident hairdresser who visited weekly. The office staff were also very friendly & for the most part very efficient. A disappointment was the Manager who was never seen just remained in his office, when I feel he should have at least introduced himself to the residents & I feel the families also. During the total of 10 weeks he did not make himself known to us at all. The deputy manager however was good at talking to both residents & families.

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Review from Jonatan S (Son of Resident) published on 29 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot ask for more. The amount of support the team give to my dad is unbelievable. For my dad to stay in Tadworth Grove its changed his life for the best and our lives as well as his family. I would like to thank everyone of the team members of Tadworth for all the support and help.
I had today
review meeting with one of the care managers in regards to health of my dad, understanding and approach of very difficult subjects amazed me.

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Review from Przem Y (Friend of Resident) published on 20 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home all care staff very friendly and on the ball. I looked at few homes in Surrey none of them were near to Tadworth Grove. Environment and garden around amazing. On the day of my visit residents had a garden party. It was so nice to see seniors enjoying that activities.

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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Tadworth Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Tadworth Grove Care Home is calculated as follows: ( (244 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 262 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tadworth Grove Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (6)

Soonita

Soonita Shaw

Job Title: Home Manager

Joined: 2018

Soonita Shaw is responsible for the day to day running of Tadworth Grove care home. She brings more than 25 years of experience in the health and social care industry to her role.


Soonita holds a Registered Managers Award and a Diploma in Health and Social Services Management and has a successful track record in care home management in three other large corporate companies. Soonita has a wealth of knowledge on what good care looks like.


Soonita joined Bupa in March 2018. Her main focus is to support residents to have a good quality of life, maintain their independence and ensure they live in a lovely environment.


Angela

Angela Fechita

Job Title: Deputy Clinical Manager

Joined: 2016

As a Deputy Manager and Registered nurse, I lead a professional team in providing the highest standards of care for up to 45 residents with varying needs.


I’m at my best when I’m caring for other people and I believe relationships are incredibly important, so I am personally involved in all of our residents’ everyday lives.


One of the most rewarding aspects of my role is improving lives by supporting residents and their families. Every resident we care for has a history and a story to tell and learning about their lives is a wonderful privilege.


Supporting and developing the team around me is also very important to me, as this enhances our residents’ lives and drives outstanding care.


Outside of work, I lead an active lifestyle as a keen cyclist (mountain biking), hiking and running for charity events 5 and 10 k’s.


Pauline

Pauline Pottle

Job Title: Administrator

Joined: 2008

I joined Tadworth Grove as the home's receptionist in January 2008. I decided to move into the administrator position when it became vacant, and this has been my role for the last two years.


Before joining Bupa, I worked as a clinic receptionist and a primary school teaching assistant.


Tadworth Grove is a lovely home with a great team and it’s lovely to see our residents happy and settled.


Outside of work, I enjoy spending time with my family. I have two grandchildren and with a third on the way, so spare time will become a distant memory!


Gary

Gary Thompson

Job Title: Chef

Joined: 2005

I have worked in the catering industry since 1981 after gaining a Diploma in Professional Cookery at Westminster College, London.


I have held many chef roles including Executive Chef and Regional Development Chef for a large contract catering company specialising in gaining new contracts and opening new multi-sites such as Glaxo Pharmaceuticals, Ministry of Defence sites, Cisco System, N.E.C. and IBM to name but a few.


I joined Bupa in 2005. In 2013 I was the Bupa Judge Chef for a National Bupa Bake-off competition. I prefer baking cakes and have made numerous themed, party and show stopper cakes for clients, staff and residents families.


I am a proud father of five children and recently became a grandfather for the 3rd time.


Sandy

Sandy Mills

Job Title: Senior Housekeeper

Joined: 2010

I came to Bupa in 2010 as a carer and have personal experience of dementia care having looked after my mother.


I was promoted to Senior Housekeeper 3 years ago and now not only help out with the care of our residents but I keep the home clean too.


I spend my time listening and chatting to residents which is a very rewarding part of my role and I get a great buzz knowing that I can make a difference to their lives.


I worked for Tesco in the security department for 24 years and then as a carer for Better@Homes for approximately 6 years.


Smudge

Smudge

Job Title: Loving Pet

Joined: 2018

Smudge, the cat was named by one of our residents and he joined Tadworth Grove on 19th June 2018 aged 10 weeks.


Smudge is the youngest resident. He is looking forward to completing his course of immunisation so he can have free run of the home and gardens and make lots of new friends.


Smudge is well loved by all our residents and relatives.