Barchester Tandridge Heights Nursing and Care Home

Memorial Close, Off Barnett’s Shaw, Oxted RH8 0NH

9.8 112 Reviews

Funding & Fees Guide for Barchester Tandridge Heights Nursing and Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £2,205

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

(these prices are only a guideline, please contact Barchester Tandridge Heights Nursing and Care Home to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Television point in own room

Wheelchair Access

Order by:

Review from Marvin M (Respite Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience

I have just had a 2-week convalescence stay at Tandridge. I can’t thank all of the staff enough for the exceptional care I have received.
A very pleasant environment and I would have no hesitation in recommending them to anyone.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your lovely review. It was an absolute pleasure having you stay. Don't be a stranger, we look forward to seeing you soon.

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Review from Roy I (Son of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience

Outstanding care, especially with regard to dressings of legs. Brilliant communication with me (next of kin).

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your great review, we are so glad we have been able to support you and your mother. It has been a pleasure.

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Review from R C (Husband of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience

My wife spent five weeks in Tandridge Heights to give me a break from caring for her at home. She spent a very happy time there and was cared for by the most friendly and caring staff. Nothing was too much trouble for them. Her room was spacious and comfortable and the food was superb. I cannot praise

the care home highly enough.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your lovely review. We love having your wife for respite. We look forward to seeing you both very soon.

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Review from K G (Daughter of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience

My mother has been at Tandridge Heights Nursing and Care Home for a week now and up to now we are very happy with the care that she has received. The staff are caring and very supportive of me and my mother.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your lovely review, it has been our pleasure.

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Review from Julie F (Daughter of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience

My mother was admitted in November after being discharged from the hospital for end of life care. She was not expected to see out the week. That was over 6 weeks ago. She has rallied due in part to the care she receives. The staff here are excellent. Nothing is too much for them, and anything I ask

them to do gets done as quick as they can. Rooms here are a good size, food is excellent and the place is very well managed. I cannot recommend this facility highly enough for the care and love they show to all residents no matter their condition.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for such a lovely review, it has been our pleasure. You are definitely part of the Tandridge family. I hope you have a wonderful Christmas

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Review from Matt T (Respite Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

Great care home. It's clean, smells fresh, and the staff and nurses are superb. The residents always seem happy. My mum stayed at Tandridge Heights for respite care for six weeks and the role they played in her recovery was essential. Thank you so much, guys.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your lovely review. It was our absolute pleasure and I am glad we were able to support you as a family with your mother's recovery. I hope you are all well!

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Review from S S (Husband of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience

To date the service and care for my wife are excellent. The food is very good, cleanliness is also very good. All carers and staff are very polite and friendly.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for such a fantastic review, it has been a pleasure to support your family with the move to Tandridge Heights and provide outstanding care to your loved one.

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Review from M C (Husband of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience

The staff here are brilliant, cheerful, helpful and obliging so thank you on behalf of my 92-year-old wife. The food is certainly as good if not better than in a first-class hotel. A very varied, well-cooked menu. As an ex Corporal in the army Catering Corps, I speak from experience. Thanks to all the

kitchen staff, keep up the good work. Everyone from cleaners, helpers, nurses and the general staff seems to do an excellent job.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you very much for such a wonderful review. We work extremely hard to ensure we provide outstanding care to all of our residents and your feedback is greatly appreciated

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Review from T S (Goddaughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

Great service.
Have welcomed and settled my godfather in.
Staff are always friendly and polite, and build a nice relationship with them. Management and the front desk are very kind and helpful.
The surroundings are very nice, with nice, clean bedrooms and facilities.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for taking the time to review our home. It has been an absolute pleasure to support your family and we are glad that you are happy with the care we provide.

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Review from Claire S (Friend of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

Lovely, caring, friendly and clean home. Residents are well looked after and genuinely cared for. The staff are all very well presented and visible. Nothing is too much trouble.
You are always greeted by a friendly face at reception, and it’s lovely being able to use the gardens.
There are always

plenty of activities for residents to participate in, should they wish!

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your lovely review, we always strive to provide excellent care at Tandridge Heights.

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Review from Susan S (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience

We are very happy with the care my mother has received for the past year, with only one exception. All the staff are kind, caring and helpful.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for taking the time to review our care home. We remain committed to continually improving our services for our residents.

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Review from P L (Husband of Resident) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience

What struck me first was the friendly and caring attitude of the staff at every level. This attitude continues even under the pressure of doing a difficult job i.e caring for elderly residents. Tandridge Heights is spacious, well designed and kept in excellent order the cleaning staff do an excellent

job. Hard to criticise this care home well administered and very professional management. Thank you.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for taking the time to give us such a lovely review. All feedback is very important to us to ensure our standards always remain high.

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Review from J D (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience

Mum has been a resident of Tandridge Heights for almost a year now and seems very content. She seems to be well looked after on a day to day basis though I do not like seeing her dressed in other people's clothes which does still happen but it doesn't seem to upset her. The deputy manager has been

most helpful in getting Mum the right help for her particular conditions. The staff are always very courteous and friendly to me and Mum seems to respond well to them when I am there.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your lovely review. Please do contact us to ensure we can rectify any issues you may have.

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Review from K S (Son of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience

A thoroughly professional, well informed and executed transfer of my father from hospital.
A transformation of my father's health and happiness within one day of being in this fabulous, caring environment.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for a lovely review, it was a pleasure to support your family with the transition.

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Review from Kate F (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience

My mother has dementia and has lived at Tandridge Heights for 4 years. She has always been really well looked after and cared for by the staff who seem to know her and treat her very much as an individual. She was always encouraged to join in with activities although now her dementia has advanced she

does this less and less. We have always felt that the staff work around her rather than her having to fit in with them and with dementia this is really important.
As another relative has said more time spent outside would be great but not always practical.
We have no criticisms about the care she has had.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for taking the time to write a lovely review of Tandridge Heights

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Review from Louise T (Daughter of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience

I was looking after both of my parents at home prior to their health failing/needs changing to require a transfer to a nursing home. Understandable, I was very anxious about the decision and finding the right place for them. I have been delighted with Tandridge Heights. Every time I have a query or

a challenge, they can not do enough to help me. I am confident that my parents are well cared for and that the staff have their wellbeing at heart.
The home itself is lovely! Modern and bright with lots of different places for the residents to socialise or get a change of scenery. The breakfast room is like a hotel dining room!
I would definitely recommend this setting.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for such a lovely review. As you know we are happy to help with anything we can.

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Review from J G (Daughter of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience

We feel very fortunate that my mother has been a resident in Tandridge Heights for many years. The care has been excellent. My mother has been treated with great dignity and respect, she has certainly benefited from all the facilities and is now 101. I have nothing but praise for the staff who work

so hard and nothing is too much trouble.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for such a lovely review, it is our absolute pleasure.

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Review from Ann R (Daughter of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident of Tandridge Heights since July 2019. Initially, she had a ground floor flat, where she could sit outside and feed the birds. Over time, she moved to the top floor, with other residents with dementia. While she no longer has access to her bird feeders, her dementia means

she no longer misses them and is more used to being indoors than she was. The carers on the top floor seem to genuinely care about my mother and are always helpful and knowledgeable when I call. There have been four general managers during my mother’s time at Tandridge Heights, each with their own strengths. The current manager has brought much needed energy and communication skills, communicating with my sister and me on a more proactive basis than before. She and her number two, were extremely helpful in getting my mother out of hospital, where she was languishing. I am aware, that like all care homes, there was a shortage of staff during COVID. Now there are some excellent new hires.

Reply from Natalie Davidson, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for such a lovely review. It is our pleasure to be able to provide care for your Mother and support you as a family.

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Review from D S (Wife of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience

The staff are kind, helpful and friendly also to relatives which is a plus, although there appear too many changes. There often appears a lack of communication between different departments and functions.
Covid restrictions apart there could be more entertainment for severely disabled residents who

are unable to participate in more physical activities.
Also, during fine weather residents should be able to spend more time outside.

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Review from Chitra C (Daughter-in-law of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience

Overall, we are extremely satisfied or say more than satisfied in every way. Front of the house, behind the scenes excellent management. 24-hour physical, mental and emotional support for the resident and for the family. We are very grateful in every way. Continue with the extcellent work. We are very

proud of Tandridge Heights. Thank you. Five-star standard 100%.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Dear Chitra,
On behalf of my team and I, we would love to say a big thank you for this review. We will continue to do all we can to provide 5-star care to our residents and relatives.

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Meet the Team (15)

Camille Corbett

Job Title: General Manager

Joined: 2023

Hello, my name is Camille and I am the General Manager here at Tandridge Heights Memorial Care Home.
With over a decade of experience as a Registered Manager and a background as a dedicated nurse, I am passionate about providing the highest standard of care to our residents. I find immense joy in making a meaningful difference in their lives, offering them not only comfort but reassurance that they are in a place where their well-being is paramount.

Throughout my career, I have honed my skills, knowledge and compassion. My journey has led me to the realisation that Barchester’s values resonate deeply with my beliefs and aspirations. I am committed to aligning my efforts with the ethos of Barchester, to create a warm, safe and nurturing community for our residents.

I am thrilled to be part of this remarkable team, and I look forward to continuing to make a positive impact, ensuring that every resident’s journey with us is filled with dignity, respect and comfort.

Let’s embark on this journey together, making every day a brighter one for our residents.

Neethu Sebastian

Job Title: Deputy Manager

Joined: 2024

Hello, I am Neethu Sebastian, and I am thrilled to be a part of Tandridge Heights as the Deputy Manager. With over 16 years of experience working in various nursing homes that specialize in complex nursing care, I have dedicated my career to providing compassionate and empathetic care to those in need. Nursing has always been my passion, and I am committed to leading and supporting our nursing and caring teams to ensure our residents receive the highest quality of care. I am honoured to be a part of this team and look forward to making a positive impact in the lives of our residents each day. Thank you for welcoming me to Tandridge Heights.

Ildiko Nagy

Job Title: Unit Manager

Joined: 2011

Hello, my name is Ildiko, and I am a Unit Manager here at Tandridge Heights.

I joined the team at Tandridge Heights in 2011 as a Registered General Nurse. I was delighted to be promoted to Unit Manager in November 2023. I am very proud to work with such a fantastic team and love getting to know our wonderful residents. We are like a big family. My passion is to ensure that both myself and my team deliver the very best of care to residents and that residents have a happy and fulfilled life.

Lisa Wheddon

Job Title: Home Administrator

Joined: 2020

Hello my name is Lisa.I have only recently taken on the role as Home Administrator and very much looking forward to be working at Tandridge Heights

Melanie

Job Title: Second Chef

Mel is our 2nd chef and also provides our home with tasty and nutritious food.

Robert Thompson

Job Title: Head of Maintenance

Hi, I am Robert and I am responsible for the maintenance of our lovely home and ensuring that everything is kept in good working order. Nothing is too much trouble and I love what I do

Nisha Sebastian - Price

Job Title: Director (Audiology Services)

Joined: 2020

Nisha works with Tandridge Heights as a sole trader to provide audiology services. Nisha is a qualified solicitor with over 10 years of experience working in the City specialising in medical negligence and catastrophic injury. Following the arrival of her two young boys, she decided to leave her career in law and create a business to channel her passion for standards of care while using her legal knowledge. Nisha leads a team of staff that are passionate about ear care and who understand just how important hearing is. To meet resident’s hearing needs, they have developed a unique approach so that they can look after the health of resident’s ears, as well as their hearing, from the first time they see the resident. Every resident they see will receive a free Ear and Hearing Health Check. The resident’s journey begins with a short 10-minute assessment to check the health of the ear and identify any concerns or build-up of wax. If a hearing loss is identified, they offer a free and comprehensive Full Hearing Assessment during which the resident will undergo a series of further tests to identify the type of hearing loss. The audiologist will go through the different options to suit the resident’s need and with a FLEX:TRIAL, their audiologist can monitor how and where the resident uses their hearing aid so that it can be tailored to their specific requirements. The audiologist also provides aftercare services and a personalised care plan. A video otoscope is used to check the ear so that the residents can see for themselves what the audiologist has found. If a loved one cannot be present, they are also able to send them a copy of the results, ensuring full transparency and peace of mind for everyone.

Kate Galloway

Job Title: Physiotherapist

Joined: 2010

Kate works with Tandridge Heights as a sole trader to provide physiotherapy services. Kate qualified as a Physiotherapist in 2003 from Cardiff University. She joined the physiotherapy department at East Surrey Hospital and completed her junior rotations. In 2005, she became a Senior Physiotherapist in Trauma and Orthopaedics and was then appointed as Team Leader Physiotherapist in Trauma and Orthopaedics at Royal Surrey County Hospital in 2009. She then went to become the Rehabilitation Director for the South West London and Surrey Trauma Network in 2018. She has also worked at Kingsmead Physiotherapy Clinic since 2014 and has completed a range of post-graduate courses. Kate works within the clinic setting but also in the community, both in patients’ homes and within a range of nursing and residential care homes in the local area. She has a special interest in the management of Parkinson’s Disease, the rehabilitation of older people, post-operative orthopaedic rehabilitation, and post trauma recovery. She runs an exercise and advice group for people with Parkinson’s Disease. She also offers teaching to staff in care settings to include people moving and handling, falls prevention, exercise prescription, management of Parkinson’s Disease and post-trauma management. Kate has a special interest in the physiotherapy management of older people and has been treating residents at Tandridge Heights for many years. She has a holistic approach to her treatment sessions, including strengthening and flexibility exercises, balance re-education, gait re-education, postural correction, exercises to improve/maintain fitness, falls prevention and practice of functional activities.

Kelly Sherwin

Job Title: Activties Coordinator

Joined: 2020

Kelly is responsible for creating a varied life enrichment programme and providing engaging activties to help keep our residents engaged, involved and socialing. The person centred activties that Kelly provides are specially devopled to meet the wants and needs of all of our residents in group settings and individually.

Sharon Hawkins

Job Title: Head of House Keeping.

Joined: 2022

Hello, I am Sharon Head of House Keeping. I joined Barchester in 2022 and was promoted to Head of Housekeeping in 2023.

I am very passionate about maintaining Barchester's high standards and creating a warm and homely environment for our residents and their loved ones. I am proud to guide and lead my team to instil the same ideals.

I have an exceptional eye for detail and ensure our home is a shining example of a high-quality care environment.

Care Team

Job Title: Care Assistants

Hi, We are some of the care assistants at Tandridge Heights., we are responsible for delivering high quality care to our residents at all times.

Bishnu

Job Title: Laundry Assistant

Hi, My name is Bishnu and I provide a high quality, infection free laundry service, ensuring all laundry is maintained to the highest standard.

Thomas Littleford

Job Title: Hospitality Team - Host

Joined: 2017

My name is Thomas, I have worked for Barchester for 6 years.

I am part of the hospitality team as my role of host. I help create a stimulating and social environment for our residents to enjoy whilst dining.

I enjoy finding out what each individual resident likes to eat and drink as it helps me to create a personalised experience which in turn helps enhance the lives of all our residents.

Our Care Team

Job Title: Healthcare Assistants

Joined: 2020

We have a great team of people who make up the care team at Tandridge Heights.

Our care Team

Job Title: Healthcare Assistants

Joined: 2020

We have a great team of people who make up the care team at Tandridge Heights.

Barchester Tandridge Heights Nursing and Care Home

Care Provided by Barchester Tandridge Heights Nursing and Care Home

Good to Know

Funding & Fees Guide for Barchester Tandridge Heights Nursing and Care Home

Facilities

Barchester Tandridge Heights Nursing and Care Home Reviews (112)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

Awards / Recognitions (54)